Mitel SX 200 ML PABX Instructions Guide

							Features 
Operation Industry-standard Telephones: 
March 1997 To send a message signal to a busy or unanswered set: 
l Dial the Send Message access code. 
l Dial I to activate the message waiting signal. 
l Dial the extension number. 
l Dial tone is returned. Re-order tone is returned if the other telephone 
cannot receive messages. 
To cancel a message signal previously sent: 
l Dial the Send Message access code. 
l Dial 2 to cancel the message waiting signal. 
l Dial the extension number. 
l Dial tone is returned. 
To answer a message: 
l Go off-hook. 
l Dial the Call Message Sender of Oldest Message access code. 
l Message sender is called. Re-order tone is returned if there are no 
messages waiting. 
To clear the oldest message at your set: 
l Go off-hook. 
l Dial the Send Message access code. 
l Dial 3 to clear the message. 
l Dial tone is returned. 
SWERSET 401+ and SUPERSET 410 Telephones: 
To send a message waiting signal: 
l While receiving busy tone or ringback, press the MESSAGE key if the 
Message LED is on steady. 
l Dial tone is returned, or, 
l Follow the procedure given for industry-standard telephones. This is 
convenient when leaving a message without calling the message 
recipient. 
The message LED flashes when an idle telephone has a message waiting 
for it. 
To answer a message waiting signal: 
l Lift the handset and press the MESSAGE key (SUPERSET 407+ 
telephones) 
or, 
Press the MESSAGE key (SUpERSET47U telephones). 
l The message sender is called. 
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							Features Description 
To cancel a message waiting signal at your set: 
l Press the MESSAGE key. You automatically ring the extension of the 
person that left the message signal. 
l If the extension is busy or there is no answer, press the MESSAGE key 
again to cancel the message waiting signal at your set, and send a 
message signal back to the station that sent the original signal. 
SUPERSET 420 Telephones: 
To send a message waiting signal: 
l Press the MESSAGE key if you receive busy or no answer when you 
call astation (your message lamp must be on steady). MESSAGE SENT 
appears briefly in the display and the call is terminated, 
or, 
Follow the procedure given for industry-standard telephones. This is 
convenient when leaving a message without calling the message 
recipient. 
The message LED flashes whenever the telephone is idle and has a 
message waiting for it. 
To respond to a message waiting signal at your set: 
l Press the MESSAGE key if your Message Lamp is flashing. 
The extension number of the caller, and the time that the message 
signal was sent appears in the display. 
or 
The name of the caller appears in the display. Press the MORE softkey 
to display the extension number of the caller, and the time that the 
message signal was sent. 
l Press the CALL’ softkey to ring the extension. This softkey appears 
only when the telephone can dial the call (e.g., idle or listening to dial 
tone), 
04 
Press the ERASE softkey to delete the message signal. 
l Press SUPERKEY to return to the date and time display. 
SUPERSET 430 Telephones: 
To send a message: 
l While receiving busy tone or ringback, press the LEAVE A MSG softkey. 
This softkey appears only if the other telephone is able to receive 
messages. 
l The top line of the display briefly shows a confirmation and the call is 
terminated, or, 
l Follow the procedure given for industry-standard telephones. 
1. This softkey will not appear on Key System telephones which have no free internal lines. 
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							Features 
The message LED flashes whenever the telephone is idle and has a 
message waiting for it. Also, the second line of the LCD shows on the right 
the number of messages waiting; e.g., < I MSG >. 
To read the messages: 
l If engaged in a call, press the SUPERKEY. 
l Press the MESSAGING softkey; the top line of the LCD shows the 
number of messages waiting. 
l Press the READ MSG softkey. The LCD second line shows the 
extension number and the time of the call. 
l Press the CALL’ softkey to call the party that left the message. This 
softkey appears only when the telephone can dial the call (e.g., idle or 
listening to dial tone), or, 
l Press the ERASE softkey to cancel the message. 
If there are more messages, the NEXT MSG softkey appears. To read: 
l Press the NEXT MSG softkey; the next message is displayed. Follow 
the procedure above for each message. 
l When there are no more messages, press the SUPERKEY to exit. 
To view messages sent: 
SUI?E/%SET430 telephones also allow you to view the messages that you 
have sent. To view messages that you have sent: 
l Press MESSAGING softkey. 
l Press MSGS I SENT softkey. 
- For each message, the set displays the name, extension number, 
time and date that the message was sent. 
- A softkey also appears that allows you to cancel the message. 
Meter Pulse Collection 
Description 
Meter pulses are often used to calculate the cost of outgoing trunk calls 
thus allowing the call to be charged back to the originator. The system can 
be set up to detect and collect certain types of meter pulses sent to a trunk 
circuit during outgoing calls; these are then recorded in the trunk’s SMDR 
reports. Types of meter pulses which can be detected by the PABX without 
additional hardware include: 
l Tip-Ring reversals 
l XT lead signaling (Analog CO Trunk) 
l M&MM lead signaling (Digital LS/GS Trunk). 
1. This softkey will not appear on Key System telephones which have no free internal lines. 
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							Features Description 
Refer to the /rWa//a~io~~ /~~o~-ma~ion /?&ice, for location of correct leads 
and proper interface to the sending equipment. 
Other types of meter pulses common in the telephone industry include 
5OHz 12 kHz, and 16 kHz type pulses. Detection of these types requires 
the addition of an external interface which converts these pulses to a ground 
signal which is then applied to the XT Lead for the analog CO Trunks, or 
to the M or MM lead for the Digital LS/GS trunks (for Digital LS/GS trunks, 
-48 V dc must be applied to the other lead so that when the ground is applied 
to the M or MM lead, current flows through the circuit and gets detected as 
a pulse). 
This feature is associated with the Message Registration feature. See 
Hate//Mote/ features for additional information. 
Conditions The following conditions apply to this feature: 
0 The PABX can only detect and collect the types of meter pulses 
identified above. 
l The trunk must provide answer supervision. This is counted as the first 
meter pulse. 
l Meter pulses are not recorded for ACD agents if System Option 44 
(ACD Reports) is enabled. 
l The system can record a maximum of 65535 p&es. 
l Pulses are always recorded regardless of what is happening to the trunk 
(hold, talking etc.). 
Programming In the COS for the trunk, enable COS Option 247 (SMDR - Record Meter 
Pulses) in CDE Form 3 (COS Define). 
Enable System Option 23 (Message Register Count Additional 
Supervisions) in CDE Form 4 (System Options/System Timers). 
Enable Option (Far-end Gives Answer Supervision) in CDE Form 13 (Trunk 
Circuit Descriptors). 
Operation As meter pulses are received, they are collected by the PABX and reported 
in the trunks SMDR record. 
M/LINK Data Module 
Description 
The MNNKdata module is a limited distance, asynchronous, digital dataset 
that converts the data signals of RS-232 serial devices to high-speed digital 
signals. It allows an RS-232 device, such as a computer or display terminal, 
to be connected to the PABX through a SUPERSET470, SLJPERSET420, 
or SUPERSET 430 telephone. The 2-pair cable that connects the 
SUPERSET telephone to the switch carries both voice and data signals, 
allowing a user to use the RS-232 device and the SUPE/?SETtelephone 
simultaneously. 
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							Features 
Conditions The M/.UVKdata module is positioned beside or under the user’s 
SUPERSET 4 10, SUPERSET 420, 
or SLJPERSET 430 telephone, and 
connects to a modular jack located on the base of the telephone. The 
RS-232 device connects to a DB-25 pin connector on the AU/A/Kdata 
module. A 9 Vat wall-mount power supply provides power to the AU/AK 
data module. 
There are three indicator lamps and two buttons on the front plate: 
l POWER indicator lamp - on steady when the MU’VKdata module is 
receiving power; flashes when synchronization is not achieved. 
l READY (RxD) indicator lamp - on steady when a call is established; 
flashes when the A&!/~VKdata module is receiving data; off when the 
AU/AKdata module is idle. 
l DEVICE (TxD) indicator lamp -on steady when the attached RS-232 
device is powered up and ready to transmit; flashes when the AI/HAK 
data module is transmitting data. 
l ATTENTION button - used to signal the system that the user is ready 
to originate a DTRX call. 
l DISCONNECT button - signals the system to disconnect the data 
session. 
The following conditions apply to this feature: 
l The M/UVKdata module connects to SUPERSET 410, 
SUPERSET 420, and SUPERSET 430 telephones. 
Programming Refer to the Customer Data Entry Practke, for programming. 
Operation Refer to the data features described in this guide for operating instructions. 
MITEL Application lntetface (MAI) 
Description The MITEL Application Interface (MAI) software package allows Mite1 
computer-based applications to access the system features. MAI is used 
in conjunction with an external host computer connected via an RS-232 link 
to a DATASET 2100 device. The DATASET device is connected to a Digital 
Line Card port on the PABX via a single twisted pair. 
This purchased option is enabled in Form 4. 
Conditions The protocol is based on the following communications standards: CCITT 
X.409, CCITT X.41 0 and LAPB (CCllT X.25). 
Only one MAI port can be programmed on the system. 
Programming The following steps are required: 
l Program a Digital Line Card into Form 01 (System Configuration). 
l Enable System Option 105 (Mite1 Application Interface) in Form 04 
(System Options and Timers). 
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							Features Description 
l You must program hunt groups that are used with MAI applications as 
Recall Appearance Back to Originating Set (RABTOS) type hunt 
groups. For example, if you want to program several Call Center 
Manager (CCM) Attendants into a hunt group, you must specify the hunt 
group as a RABTOS hunt group in CDE Form 17 (Hunt Groups). 
l A data circuit descriptor must be set up for the MAI port. This is done 
in Form 11 (Data Circuit Descriptors). Only three fields require 
modification: 
- DATASET 2100: Operating Mode SYNCHRONOUS 
- SYNC: Rate Adaption Scheme x.31 
- SYNC: Clock Source SYSTEM 
- Ensure the Session Inactivity Timer in the corresponding Data Cir- 
cuit Descriptor is set to 0 
l The descriptor is then assigned to the circuit in Form 12 (Data 
Assignment) in the CDN field. 
l Within Form 34 (Directed l/O) enter the extension number of the 
DATASET, press the MAI softkey and the AUTOPRINT softkey. 
Operation Operation is dependent upon the application. 
Moving Stations and SUPERSETTelephones 
Description 
This feature allows extensions to be moved easily from one circuit to 
another. Previous programming for the extension, such as name, COR, 
COS, etc. is preserved and moved with the extension. 
Conditions 
The device must be idle when the move is attempted and the new location 
must have nothing programmed. 
Programming Refer to the Customer Date ,!%tv /+~Qce, for full details of programming. 
Operation 
Refer to the Customer &&I Entry Practice, for full details of operation. 
Multi-Attendant Positions 
Description 
The system can handle multiple attendant consoles with unique hold slots 
for each attendant. Incoming trunk calls can be programmed to appear at 
all consoles, or specific console(s). Similarly, extension Dial 0 calls, Priority 
Dial 0 calls, Intercept to Attendant calls, etc., can be programmed to appear 
at all consoles, or at a specific console(s). 
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							Features 
Any console in a particular tenant group can switch that tenant group to 
Night Service or to Day Service; see Attendant Night/Day Switching. 
Conditions 
Programming 
Operation See Tenanting, Recall, and Console LDN Keys; see also Attendant 
Transparent Multi-console Operation. 
The following conditions apply to this feature: 
l When a call appears at more than one console, the first console to 
answer is connected to the call; other consoles stop being alerted for 
this call. 
l There is a maximum of eleven consoles per system. 
Assign consoles via CDE Form 07 (Console Assignments). 
All operations are identical for all attendant consoles in the same COS and 
tenant group. 
-. 
Music-on-Hold (MOH) L-l 
s 
Description A customer-provided music source can be connected to the system via a 
Music-on-Hold/Pager module on the Universal Card or via a DNIC 
Music-on-Hold/Pager Unit connected to a Digital Line Card. This music 
source can then be used for Campon, Hold, UCD, ACD, and other features. 
See Campon and Hold. 
Refer to the hstalation hformation Practice, for wiring details. 
Conditions The following conditions apply to this feature: 
l On the DNIC Music-on-Hold/Pager unit, the music source should be 
between IO and 100 mV rms. 
l On the Universal Card, the music source should be between 50 and 
500 mV rms. 
l Input to the system is 600 ohms ac transformer coupled. A dc voltage 
should not be applied to this input. 
l Only one source of music may be programmed for the system. 
Programming Program Music-on-Hold in CDE Form 18 (Miscellaneous System Ports) for 
both methods. 
Operation If the DNIC MOH/Pager unit is being used, program the following as well: 
l Program a Digital Line Card in Form I. 
l Program the DNIC device type as “DMP” (DNIC Music/Pager) in Form 9. 
None. 
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							Features Description 
Names 
Description The system programmer can assign names to extensions, classes of 
service, tenants, trunks, trunk groups, ACD paths, ACD positions, ACD 
agent groups, and hunt groups. SUPERSET 420 or SUPERSET 430 
telephone users can program their name from their set. 
Conditions The following conditions apply to this feature: 
. 
. 
. 
. 
. 
. 
. 
. 
. 
. 
. Trunk, trunk group, ACD path, ACD agent group, tenant, and class of 
service names can be up to 8 characters long. 
Extension and ACD position names can be up to IO characters long; 
hunt group names can be up to 12 characters long. 
Hunt groups must have an access code programmed before a hunt 
group name can be added. 
The programmer cannot enter names from the attendant console 
because it has no alphabetic keyboard. 
Tenant and COS names appear only on consoles. Set and trunk names 
appear on consoles, SUPERSET42Oand SUPERSET43Otelephones. 
Mixed case is only allowed for hunt groups. 
Programming the name of a SUPERSETtelephone in CDE overwrites 
the name programmed at the SUPERSET telephone. Also, 
programming the name at the SUPERSET telephone overwrites the 
name in CDE. 
The characters \, - , I, {,} are invalid except for hunt group names. 
Trunk groups cannot include single or double quotation marks. 
Hunt group names cannot start with a digit (0 through 9), ## or * or have 
a blank or a - in them. 
Analog Networking information may replace trunk or trunk group names 
on displays; see Ana/og /Vetworking, 
Programming Refer to the following forms in the CustomerfJata Entry Practke> for further 
information: 
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I Name Type CDE Form 
ACD Path Names Form 41 (ACD Paths) 
ACD Position Names Form 39 (ACD Agent Groups) and Form 40 (ACD Supervisors) 
Class of Service Names Form 03 (Class of Service Define) 
Hunt Group Names Form 
17 (Hunt Groups) 
Set Names Form 09 (Station/SUiW?Sf TTelephones) 
Trunk Names Form 15 (Dial-In Trunks) or CDE Form 14 (Non-Dial-In Trunks) 
Trunk Group Names Form 16 (Trunk Groups) 
Tenant Names 
Form 19 (Call Rerouting Table) 
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							Features 
Operation SW% RSET 420 Telephones: 
To program a new name or change an existing name: 
l Press SUPERKEY. 
l Press the NO softkey until NAME? appears in the display. 
l Press the YES softkey 
- If a name isn’t currently programmed, ENTER NAME appears in 
the display. 
- If a name is programmed, the name is displayed. Press the 
CHANGE softkey. ENTER NAME appears in the display. 
Enter the name using the telephone keypad. Above each key are printed 
its associated letters, e.g., the “2” key has the letters “abc” above it. To 
choose the first letter, press the key once; to choose the second letter, press 
the key twice, etc. When the last associated letter appears, a subsequent 
press displays the key number. Further key presses cycle through the let- 
ters again. When the desired letter is displayed, press the -+ softkey to 
enter it. To correct an erroneous entry, use the +- softkey. 
Telephone keys I, *, 0 and # are not marked with all the characters they 
can enter. They are as follows: 
Key Characters 
I ! ? % I 
* , 
0 &I: 0 
# .,I# 
l When the name is complete, press the SAVE softkey. 
To clear an existing name: 
l Press SUPERKEY. 
l Press the NO softkey until NAME? appears in the display. 
l Press the YES softkey. The name currently programmed for the set is 
displayed. 
l Press the ERASE softkey- NAME ERASED appears briefly in the 
display and then shows the date and time. 
SUPERSET 430 Telephones: 
To program a name: 
l Press the SUPERKEY. 
l Press the YOUR NAME softkey. The display changes to ENTER NAME: 
Letters are displayed on the LCD as they are dialed on the telephone 
keypad. The first press of any of these keys displays the first letter that 
appears on its key cap. The second press of the same key changes the 
display to the second letter and so on. When all the letters associated with 
a key have been displayed, the number is displayed. Further presses cycle 
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							Features Description 
through the letters again. When the desired letter is displayed, enter it by 
pressing the + softkey or by entering the next letter, if it is on a different 
key. (The + key is also used to enter spaces). Follow the same procedure 
to find and enter the other letters in the name. If an error is made, press 
the + softkey to back up and change a letter. 
Telephone keys I, *, 0 and # are not marked with all the characters they 
can enter. They are as follows: 
KeY Characters 
1 ! ? % 1 
* 
I-* 
0 @l&$0 
# ., I# 
l When the name is complete, press the SAVE softkey. 
Never a Consultee 
Description This feature protects an extension from being dialed or retrieved by 
extensions that have a consultation hold in progress. 
Conditions The following conditions apply to this feature: 
l The feature is checked when a caller is retrieved from being held by an 
extension or by the console. 
Programming Enable COS Option 233 (Never a Consulted) for the extension. 
Operation An extension establishes a call. The extension flashes, putting the call on 
consultation hold, and dials a third party that has the feature enabled. The 
call to the third party is blocked and the calling extension receives reorder 
tone. 
Never a Fotwardee 
Description This feature prevents an extension or console from having any calls 
forwarded to it by another extension. Extensions are prevented from setting 
up forwarding to extensions or consoles with the feature enabled. 
Conditions The following conditions apply to this feature: 
l Calls directed to the extension via hunting or speedcalls are not affected 
by the selection of this feature. 
l If an extension attempts to forward a call to an extension with this feature 
enabled (the feature was enabled after the forwarding was setup), the 
forwarding is ignored. 
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