Mitel SX 200 ML PABX Instructions Guide

							Features 
Bay/Slot/Circuit PLID where the LDN key appears. If the connection is 
not allowed then the reroute point is ignored. 
Programming All Call Rerouting entries are programmed in CDE Form 19 (Call Rerouting 
Table). Enter a valid extension number or LDN access code in one of the 
DAY, Nl or N2 service columns as desired, Whether the tenant of the calling 
or called party is used depends upon the feature selected. 
Also see Night Services. 
Operation See Attendant Night/Day Switching and SUPERSET Night/Day Switching 
for changing the night/day service. 
CamDon 
Description A device is able to indicate to a busy party that communication is desired, 
and to be connected when the party is free. Also, the user can make a 
continuing request for a trunk when the trunk group is busy, and be 
connected to a trunk when one becomes free. 
When calling an extension, hunt group, or ARS, if the destination is busy, 
the caller usually receives a tone for a period and then camps on to.the 
busy device. The tone given indicates whether or not campon is allowed 
during the period, or is done at the end of the period. For some calls, the 
period is skipped. 
The busy called extension receives a tone alerting the party that there is a 
call waiting; see Campon Warning Tone. 
An extension can consult the first waiting party (in hunt groups as well) 
using the SWAP CAMPON feature. 
Campon may be initiated on a trunk group that has been programmed to 
give the expensive route warning; see Expensive Route Warning. 
For recall from Campon, see Recall. 
Conditions The following conditions apply to this feature: 
l On SUPERSET 430 telephones, the camped on party identification 
display takes precedence over the held patty display. 
l Calls camped on to a device are serviced in two groups, trunks and 
internal callers, with trunks being served first. Within each group calls 
are serviced on a first-come, first-served basis. 
l When a party camps on to a busy trunk group, the DTMF receiver used 
to reach the trunk group is released. The campon to the trunk group is 
honored when a trunk group is free and a DTMF receiver is free. 
l The attendant or an extension can transfer a call to a busy destination. 
The transferred party camps on immediately. 
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							Features Description 
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party can camp on as long as the transferring party can 
camp on. COS checks are done on the transferring party and the 
transfer is disallowed if the transferring party cannot camp on. 
The transferred party hears system music while camped on; if there is 
no system music, silence is heard. 
All devices except the console can camp on; consoles and extensions 
can transfer a call into campon. 
If campon is allowed for a call, special busy tone is supplied for 10 
seconds, after which the device is camped on automatically. 
If campon is not allowed for the call then busy tone is heard for 30 
seconds and then the call is disconnected. 
DID and CO trunk calls that campon to busy devices receive ringback 
tone. 
Tie and DISA trunk calls that campon to busy devices receive busy tone 
(the same audio as internal callers). 
If there is no busy intercept then a DID trunk immediately camps on to 
a busy device if the trunk is allowed to campon to the device. 
On busy tone timeout, a serial call is dropped, and does not recall. 
On SUPERSET 430 telephones a CAMPON softkey is provided. On 
SUPERSET 420 telephones a Wait softkey is provided. On 
SUPERSET telephones, a CAMPON feature key can be 
programmed to activate campon. (See Feature Keys.) 
If a SUPERSET telephone is using the display or SuperKey feature 
while camped on to ARS, the campon is not honored when ARS 
becomes available; it is only honored after the telephone exits from the 
feature and ARS is available. 
Industry-standard telephones and SUPERSET telephones that camp 
on to a device without using a softkey hear busy tone while camped on. 
All trunk typ?s and station and SUPERSETtelephones can camp on. 
Calls can camp on to busy industry-standard telephones, SUPERSET 
telephones, logical lines, hunt groups, and trunk groups. 
Campon is done immediately for reroute points that are busy regardless 
of Campon COS options; see Call Rerouting. 
Campon is done for Automated Attendant hunt groups regardless of 
campon COS options; see Automated Attendant. 
Campon tones are not passed to lines which have COS Option 216 
(Data Security) enabled in their COS. 
The campon warning tone applies to the party to which the call is being 
transferred. 
Programming 
Enable COS Option 301 (Campon) for the device to allow it to camp on. 
If Campon is to be permitted on outgoing trunks, enable COS Option 237 
(Outgoing Trunk Campon) for the device in addition to COS Option 301 
(Campon). 
Set the attendant campon recall timer through COS Option 117 (Attendant 
Timed Recall - Campon). See Attendant Timed Recall, 
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							Features 
Operation Operation varies depending upon the device as described below: 
Industry-standard and SUPERSET 401+ Telephones: 
To camp on to a busy device: 
l Dial the number - special busy tone is returned. 
l After IO seconds of special busy tone, campon is done and busy tone 
is returned. The called extension receives campon warning tone. 
l When the called extension goes on-hook, the calling extension hears 
ringing tone and the called extension is rung. 
OR, if the camp on was performed on a trunk group. 
l When the called trunk group becomes idle, the calling extension hears 
ringing tone the system dials the originally dialed digits. 
SUPERSET 410 Telephones: 
If the set does not have a CAMPON feature key programmed, use the 
procedure for industry-standard telephones, above. If the CAMPON feature 
key is programmed, use the following procedure. 
To camp on: 
l Dial the number - busy tone is returned. 
l Press the CAMPON feature key. Remain off-hook. 
SUPERSET 420 Telephones: 
l While receiving special busy tone, press the WAIT softkey. Remain 
off-hook. WAITING XXXX appears in your display, where XXXX is the 
number of the busy extension. 
SUPERSET 430 Telephones: 
l While receiving special busy tone, press the I WILL WAIT softkey. 
Remain off-hook. 
To Transfer into Busy: 
l Put a party on consultation hold. 
l Dial the extension to transfer the call to. Special busy tone is heard. 
l Hang up. 
Console 
See Attendant Transfer To Campon. 
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							Features Description 
Campon Warning Tone 
Description When a device camps on to an extension or hunt group, a warning tone is 
sent to the extension user over the current call. The warning tone can be 
programmed to repeat every 5 to 15 seconds. 
Conditions The following conditions apply to this feature: 
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industry-standard telephone or SUPERSET telephone calls, a single 
burst of 440 Hz tone is given for200 ms. For trunks and consoles calling, 
a double burst of the same tone is given. 
The tone is not heard by other parties involved in the call with the busy 
extension, but a short silent period may be noticed. 
COS Options 242 (Repeated Camp-On Beeps) and 216 (Data Security) 
are mutually exclusive. 
COS Option 216 (Data Security) prevents the tone from being applied 
to particular extensions. This has no effect on the SWAP CAMPON 
feature. 
Repeated campon beeps applies only when trunks are camped on. 
Trunks camped onto extensions with Repeated Campon Beeps do not 
recall. 
For hunt groups, the tone is given to the first busy member of the hunt 
group that is not Do Not Disturb and that is logged in (UCD). 
The COS of this member is used to check if repeated campon beeps 
on a hunt group applies to the first party in the hunt group. The tone is 
applied irrespective of the line that is in use. 
If the extension selected from the hunt group for the tone has Data 
Security enabled then no tone is given. No other extension is selected. 
The tone is not given to members of recording hunt groups. 
The feature applies to SUPERSETtelephones only if their prime line is 
a key line (in which case all parties on the line get the tone) or their 
prime line has no appearances and they are on their prime line 
appearance. 
The feature applies to logical lines only if the line is a key line or a single 
appearance multicall line. The first SUPERSET telephone where the 
line appears gets the tone. All parties on the key line get the tone. 
The warning tone is applied only if the party to get the tone is talking to 
another party or is held by another party. 
Music is removed while the campon tone is applied (digital Bays only). 
Extensions in analog bays do not receive campon tone if they are 
connected to Music-on-Hold. 
Programming Enable COS Option 242 (Repeated Camp-On Beeps) for the extension if 
trunk calls should continue to notify the extension. For hunt groups, this 
option should be enabled for the first extension in the hunt group. 
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							Features 
Enable COS Option 216 (Data Security) for the extensions that should not 
receive the warning tone. For hunt groups, this option should be enabled 
for each extension in the group. 
Set the cycle time for the repeated beeps via COS Option 255, Repeated 
Camp-On Beeps Timer. The default setting is IO seconds. 
Operation 
A call camps on and a tone is heard. For SUPERSETtelephones, the SWAP 
CAMPON feature can be used to consult with the party that camped on. 
Alternatively, for any extension, finish the current call; hang up, and the 
camped on party rings the extension. 
CENTREXTM Compatibility (Double Flash Over Trunk) 
Description This feature provides the ability to send a double switchhook flash out over 
a trunk. Flashing over a trunk enables a telephone on the PBX to use 
CENTREX features. Callers must follow the instructions specified by the 
local central office concerning when a double flash should be used. 
A CENTREX caller can put a CENTREX extension on softhold and dial 
another extension (by sending out a Flash Over Trunk followed by the digits 
of the extension). If the caller hears busy or ringing, the caller can put the 
CENTREX extension on softhold again, and dial the Double Flash Over 
Trunk feature access code. This sends out two flashes on the trunk, with 
one second between the flashes. When the CENTREX service receives 
the double flash, it clears down the ringing/busy tone. The caller returns to 
a talking state with the trunk that was on softhold. 
Conditions 
The following conditions apply to this feature: 
l Only one SMDR record will be generated by a call using this feature. 
l The trunk must be a 6 circuit CO (LS/GS) trunk or a Ti LS/GS trunk. 
l The trunk must be in a trunk group in order to flash over the trunk. 
l This feature may be used by telephones only. 
l This feature cannot be used with a PABX conference on consultation 
hold. It only works if there is one trunk is on consultation hold. 
l The feature will not function if there is a conference on consultation 
hold. It will only function if there is one trunk on consultation hold. 
l Extensions cannot send a flash signal over analog trunks. 
Programming Perform the following: 
l To allow a CENTREX caller to flash over the trunk, enable COS Option 
257 (Flash Over Trunk) in the COS of the telephone(s) permitted to 
flash over trunks. 
l Assign a feature access code to Feature 53 (Double Flash Over Trunk) 
in Form 02 (Feature Access Codes). 
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							Features Description 
Operation 
Generally: 
l In the Select Options Subform of CDE Form 13 (Trunk Circuit 
Descriptors), set the Flash Over Trunk option to YES, set the Flash 
Type option to either LOOP FLSH or RING GND, and set the Flash 
Timer to an appropriate value (if applicable). Note: The trunk must be 
in a trunk group. 
l While on a busy or ringing CENTREX trunk, press the TRANSKONF 
key, press the FLASH key (SUPERSET407+ telephones), or flash the 
switchhook (industry-standard telephone). 
l Dial the Double Flash Over Trunk access code. 
l Or press the DOUBLE FLASH key on SUPERSET470, SUPERSET 420, 
and SUPERSET 430 telephones. 
Example CENTREX Transfer (Access Code Method): 
l Answer call from a CENTREX line. 
l Press the TRANSKONF key, press the FLASH key (SUPE/?SET401+ 
telephones), or flash the switchhook (industry-standard telephone). The 
CENTREX trunk is placed on softhold. 
l Dial the Flash Over Trunk feature access code. 
l Dial the CENTREX number of a second CENTREX extension. 
l When the second CENTREX extension does not answer or is busy, 
press the TRANSKONF key, press the FLASH key (SUPERSET401+ 
telephones), or flash the switchhook (industry-standard telephone). 
Until the ARS unknown digit length timeout expires, the flashook is 
ignored and the TRANSKONF key or FLASH key is not available. 
l Dial the Double Flash Over Trunk feature access code. (The CO cancels 
the second call, clears the ringing/busy tone and reconnects the caller 
to the softheld CENTREX party. The PABX then returns the caller to 
the original softheld CENTREX trunk.) 
Example CENTREX Transfer (Feature Key Method): 
l Answer call from a CENTREX line. 
l Press the SINGLE FLASH key on SUPERSET 470, SUPERSET 420, 
and SUPERSET 430 telephones. 
l Dial the CENTREX number of a second CENTREX extension. 
l When the second CENTREX extension does not answer or is busy, 
FLASH key on SUPERSET 10, SUPERSET420, and SUPERSET 430 
telephones. (The CO cancels the second call, clears the ringing/busy 
tone and reconnects the caller to the softheld CENTREX party. The 
PABX then returns the caller to the original softheld CENTREX trunk.) 
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							Features 
CENTREX Compatibility (Single Flash Over Trunk) 
Description 
This feature provides the ability to send a switchhookflash out over a trunk. 
Flashing over a trunk allows for the use of CENTREX features by 
telephones within the PBX. Callers must follow instructions specified by the 
local central office concerning which access codes to dial, and when to wait 
for dial tone. After sending the flash over the trunk, the system will wait for 
dial tone from the central office, or for the Limited Wait For Dial Tone timer. 
Speed Call 
The access code for Flash Over Trunk, followed by digits which activate 
CENTREX features may be programmed into a speedcall key, or a system 
abbreviated dial number. Any central office access code with an asterisk 
(*) in it must be entered as **. See Abbreviated Dial in this document for 
information on special codes. 
Conditions 
The following conditions apply to this feature: 
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Only one SMDR record will be generated by a call using this feature; 
also, digits dialed after the flash are not appended to the SMDR record. 
The trunk must be a 6 circuit CO (LS/GS) trunk or a Tl LUGS trunk. 
The trunk must be in a trunk group in order to flash over the trunk. 
Ensure that the DTMF option in CDE Form 13 -Trunk Circuit Descriptors 
(Select Options Subform) is set up to the option which is understood 
by the local central office. If this is not done, the local central office will 
not receive the digits dialed after the flash. 
If the user makes an error while dialing digits to the local central office, 
the user must wait for it to timeout and return to the previous state (there 
is no CANCEL function, and no back arrow key). 
This feature may be used by telephones only. 
The feature will not function if there is a conference on consultation 
hold. It will only function if there is one trunk on consultation hold. 
Extensions cannot send a flash signal over analog trunks. 
Programming 
Perform the following: s 
l To allow a CENTREX caller to flash over the trunk and go directly into 
dial state, enable COS Option 257 (Flash Over Trunk) in the COS of 
the telephone(s) permitted to flash over trunks. 
l To allow a CENTREX caller to go directly into talk state after a Flash 
Over Trunk is performed, enable COS Option 816 (CENTREX Flash 
Over Trunk) in the COS of the trunk permitted to flash. Note: The trunk 
must be in a trunk group. 
l Assign a feature access code to Feature 46 (Single Flash Over Trunk) 
in Form 02 (Feature Access Codes). 
l In the Select Options Subform of CDE Form 13 (Trunk Circuit 
Descriptors), set the Flash Over Trunk option to YES, set the Flash 
Type option to either LOOP FLSH or RING GND, and set the Flash 
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							Features Description 
Operation Timer to an appropriate value (if applicable). Note: The trunk must be 
in a trunk group. 
Generally: 
l While talking on a trunk, press the TRANSKONF key, the Flash key 
(SUPERSET 401+ telephones), or flash the switchhook 
(industry-standard telephone). 
l Dial the Single Flash Over Trunk access code. 
l Or press the SINGLE FLASH key on SUPERSET470, SUPERSET 420, 
and SUPERSET 430 telephones. 
l Dial the applicable CENTREX codes, and follow the CENTREX 
instructions. 
Example CENTREX Transfer: 
l Answer call from CENTREX line. 
l Press the TRANSKONF key, the FLASH key (SUPERSET 407+ 
telephones), or flash the switchhook (industry-standard telephone). 
l Dial the Single Flash Over Trunk feature access code. 
l Or press the SINGLE FLASH key on SUPERSET470, SUPERSET 420, 
and SUPERSET 430 telephones. 
l Dial the CENTREX number of the second external party. 
l Announce the caller. 
l Hang up. The caller is transferred within the CENTREX network and 
trunk is released. 
Class of Restriction (COR) 
Description Fifty Class Of Restriction (COR) groups are available in the system to 
provide 50 different levels of outgoing call capabilities. Each extension, 
SUPERSETtelephone, dataset, console or dial-in trunk is assigned a COR 
which defines the outgoing call capabilities for that device. All devices with 
the same COR have access to the same outgoing call capabilities. By using 
CORs, the amount of ARS programming is reduced. 
The Class of Restriction allows the system to restrict which trunk can not 
be accessed by a user. For example, COR 01 could restrict users from 
accessing CO trunks (local and DDD), WATS, and TIE lines. COR 02 could 
restrict users from accessing WATS, tie lines, and DDD (but allow local 
calls). COR 03 could restrict users from accessing DDD and WATS (but 
allow local calls and tie line calls). 
Note: 
All extensions belong to COR group 1 in the default database. 
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							Features 
Conditions 
The following conditions apply to this feature: 
l CO trunks do not have a COR. When they access ARS, it is either using 
the COR of the transferring or forwarding party, or no COR at all, giving 
universal access. 
l The COR may change temporarily for a caller through Verified Account 
Codes. 
l The maximum dialed digits feature is based on the COR of the caller. 
Refer to the Automatic Route Selection and Toll Control Practice. 
Programming 
Assign a COR number to each extension, SUPERSETtelephone, dataset, 
Dial-In Trunk and console via CDE Form 09 (Station ISUPERSET 
Telephones), 07 (Console Assignments), 15 (Dial-In Trunks) and 12 (Data 
Assignment). 
Refer to the Automatic Route Selection and To// Control Practice, for 
additional information on COR programming. 
Operation 
None. 
Class of Service (COS) 
Description Each extension, trunk, SUPERSET telephone, dataset, ACD position, or 
console is assigned a Class Of’Service (COS) which defines the features 
available for that device. All devices with the same COS (which defines the 
COS Options) have access to the same features. Fifty Classes Of Service 
are available in the system to provide 50 different levels of feature 
accessibility. Each COS can have a name associated with it. 
In the default database, all devices belong to COS 1. 
Conditions The following conditions apply to this feature: 
l Several COS options are mutually exclusive; these are identified with 
the description of each feature. 
l The COS may change temporarily for a caller through Verified Account 
Codes (Traveling Class Marks). 
l The COS used is sometimes that of the caller and sometimes that of 
the called party. Check the feature to determine whose COS is used. 
l LDNs do not have a COS. The COS for an LDN is determined from the 
lowest Bay/Slot/Circuit PLID of the console where the LDN is 
programmed. 
l Logical lines do not have a COS. The COS is determined from the first 
SUPERSET telephone on which it is programmed. See Logical Lines. 
Programming Assign the desired features to each COS via CDE Form 03 (COS Define). 
Assign a COS to each console, extension, Dial-In Trunk, Non Dial-in Trunk, 
dataset, and ACD position via CDE Forms 07, 09, 12, 14, 15, 39 and 40. 
Operation 
None. 
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							Features Description 
Clear All Features 
Description 
An extension user may cancel all Call Forwarding, Do Not Disturb, and 
Callbacks active at that extension. 
Conditions None. 
Programming Enable COS Option 221 (Clear All Features) for the extension. 
Assign an Access Code to Feature 25 (Clear All Features). 
Operation To cancel all Call Forwarding, Callbacks, and Do Not Disturb: 
l Lift the handset - dial tone is returned. 
l Dial the Clear All Features feature access code. 
l Dial tone is returned. 
l Replace the handset. 
Conference 
Description This feature allows a set user to establish a conference of up to five parties 
(including the originating extension), without the assistance of the 
Attendant. 
See Device interconnection Control for information on controlling trunk 
conferencing, and Attendant Conference. 
Conditions The following conditions apply to this feature: 
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A maximum of six conferences may take place at one time; the 
maximum number of conferees permitted at one time is 18; the 
maximum number of conferees permitted in one conference is 5. 
An attendant console cannot be a member of a set-initiated conference. 
Only one party may flash out of the conference at a time. 
An extension with COS Option 203 (Broker’s Call) or 252 (Broker’s Call 
With Transfer) enabled cannot set up a conference. The switchhook 
flash is interpreted as a SWAP and not as a conference attempt. 
A non-busy extension forms conferences automatically. 
The Override feature forms a conference call. 
If an industry-standard telephone attempts to conference with a trunk 
that gives answer supervision and the trunk has not given answer 
supervision yet then the trunk is dropped. 
Two conference calls cannot be conferenced together. 
All SUPERSE T telephones in a conference can put the conference on 
hold. 
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