Mitel SX 200 ML PABX Instructions Guide

							Features 
Conditions The following conditions apply to this feature: 
l This feature is available only to SUPERSET 407+, SUPERSET 470, 
SUPERSET 420, and SUPERSET telephones that have been 
programmed as key system telephones. 
l A directed page or group page cannot be made to a set that has DND 
enabled. 
l A party may initiate a group page only if they are a member of a page 
group. 
l Only one group page may be performed to a page group at any one time. 
l If a telephone was listening to background music, a group page will 
cause the music to be turned off. The music will be turned on again 
when the paging is terminated. 
l COS Option 600 (Auto Answer) does not enable SUPERSET 470, 
SUPERSET 420, or SUPERSET 430 telephone users to respond 
handsfree to a directed page. 
l Key System telephone users cannot make directed page calls to 
SUPERSET 407+ telephones. 
l SUPERSET470, SUPERSET420, or SUPERSET430telephone users 
can respond handsfree to a directed page. Refer to Key Sets - 
Handsfree Answerback to a Directed Page for details. 
Programming For group page and directed page: 
l Program the Direct Paging feature access code (48) in Form 02, or 
program a Direct Paging feature key in the Expand Set Subform of CDE 
Form 45 (Key System Telephones). 
l Program a page group number for each key system telephone in the 
PAGE field in CDE Form 45 (Key System Telephones) for group page. 
For Meet Me Answer: 
l Assign an access code to Feature Access Code 49 (Key System - Group 
Page - Meet Me Answer) in Form 02 (Feature Access Codes). 
Operation To Initiate a Directed Page: 
SUPERSET 401+ Telephones: 
l Lift the handset. 
l Dial the Direct Paging feature access code. 
l Dial the extension number. 
l Broadcast the page message. 
SUPERSET 410 Telephones: 
l Dial the Direct Paging feature access code, or press the DIRECT PAGE 
feature key. 
l Dial the extension number, or press the DSS key of the party to be 
paged. 
l Broadcast the page message. 
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							Features Description 
SUPERSET 420 and SUPERSET 430 Telephones: 
l Dial the Direct Paging feature access code, or press the DIRECT PAGE 
feature key. 
l Dial the extension number, or press the DSS key of the party to be 
paged. 
l Broadcast the page message. 
To answer a Directed Page: 
l Lift the handset, press the flashing line key, or press the SPEAKER key. 
To initiate a Group Page: 
SUPERSET 401+ telephones: 
l Lift the handset. 
l Dial the Direct Paging feature access code. 
l Dial the end-of-dial character (#). 
l Broadcast the page message. 
SUPERSET 410 telephones: 
l Dial the Direct Paging feature access code, or press the DIRECT PAGE 
feature key. 
l Dial the end-of-dial character (#). 
l Broadcast the page message. 
SUPERSET 420 and SUPERSET 430 telephones: 
l Dial the Direct Paging feature access code, or press the DIRECT PAGE 
feature key. 
l Dial the end-of-dial character (#). 
l Broadcast the page message. 
To answer a Group Page: 
0 Lift the handset. 
l Dial the Group Page - Meet Me Answer access code. 
Key Sets - Personal Speed Call 
Description Allows the user of a key system telephone to program and access up to 
five personal speed call numbers. The telephone user enters the numbers 
at the telephone -they may then be accessed via an access code, followed 
by an index number. These personal speed call numbers may only be 
accessed from the telephone on which they were entered. 
This feature applies only to key system telephone sets. Note that, in addition 
to this feature, key system users also have access to the Abbreviated Dial 
feature - see Abbreviated Dial in this document. 
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							Features 
Conditions The following conditions apply to this feature: 
l Personal speed call numbers may be dialed at any time on any line, 
provided that they are the first digits dialed, and that an ACD agent or 
supervisor is not currently logged in at the set. 
l There may be a maximum of five stored numbers on one telephone set. 
l The maximum length of a stored number is 25 digits. 
l This feature is available only on SUPERSET 401-t, SUPERSET 410, 
SUPERSET 420, and SUPERSET telephone sets that have been 
programmed as key system telephones. 
Programming 
Assign feature access codes 51 (Key System - Store Personal Speed Call) 
and code 52 (Key System - Retrieve Personal Speed Call) in Form 02 
(Feature Access Codes). 
Note: The Retrieve Personal Speed Call access code must begin with an asterisk (*). 
Operation To store a personal speed call number: 
l Dial the Store Personal Speed Call access code 
l Dial the desired index number (1 - 5) 
l Dial the number to be stored. 
l Hang up. 
To dial a personal speed call number: 
l Dial the Retrieve Personal Speed Call access code 
l Dial the index number for the desired stored number. 
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							Features Description 
Language Change 
Description 
Conditions 
Programming 
Operation This feature allows SUPERSET 420 and SUPERSET 430 telephones to 
be used with a second language. The display text and softkey text are in 
the second language. 
The language for the SUPERSET 420 and SUPERSET 430 telephones is 
selected by a softkey. The language chosen stays with the Digital Line Card 
port if the telephone itself is changed. 
None. 
Operation varies depending upon the type of set as described below. 
SUPERSET 420 Telephones: 
l Press SUPERKEY. 
l Press the NO softkey until LANGUAGE? appears in the display. 
l Press the YES softkey. 
l Press the CHANGE softkey. 
l Select the desired language. 
l Press SUPERKEY. 
SUPERSET 430 Telephones: 
l Press the SUPERKEY. 
l Find and press the LANGUAGE softkey. 
l Choose the desired language. 
Last Number Redial 
Description This feature allows the attendant console and SUPERSETtelephone users 
to redial the last manually-dialed internal or external number with a single 
key operation. Single line telephones may use the Last Number Redial 
feature using an access code. 
Conditions The following conditions apply to this feature on attendant consoles: 
l The redial number is changed when an internal destination is 
successfully dialed or a trunk group is dialed and found busy or an 
external number is successfully dialed. 
l The REDIAL softkey does not appear until a destination has been dialed 
and the number can be changed. 
l The number is not updated after a call is made using the Abbreviated 
Dial feature. 
l The REDIAL softkey can be used while calls are ringing the console. 
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							Features 
l If a call is directed to an LDN programmed at the same key as the 
REDIAL key (softkey 9), the LDN label replaces the REDIAL softkey 
and the Redial feature is not available. 
l The REDIAL key does not appear when the console is locked out; see 
Attendant Console Lockout. 
l The redial number is lost after a system reset. 
The following conditions apply to this feature on telephones: 
. 
. 
. 
The Redial feature is not available when a consultation hold is in 
progress. 
The redial number is changed when an internal destination is 
successfully dialed or a trunk group is dialed and found busy or an 
external number is successfully dialed. 
A redial is permitted when the conditions mentioned immediately above 
are met. On display telephones, the REDIAL softkey is presented. 
The number is not updated when dialing on direct trunk select keys, 
private trunk lines, or on CO line group keys. 
The number is not updated after an external call is made using a 
speedcall or a system abbreviated dial. 
The redial number is lost after a system reset. 
When the REDIAL softkey on SUPERSET display telephones is 
pressed, the rules for initiating dialing and selecting a line apply as if 
the user had selected a speedcall key; see Line Selection. 
The redial number contains only the digits dialed until ARS dialing is 
completed, and the two parties are talking without further ARS 
processing. Digits dialed during the established call are not stored in 
the redial number. 
The Forced Account Codes feature disables Last Number Redial. 
Hotel/Motel internal only call restrictions applied to this extension 
disables Last Number Redial. 
Programming Enable System Option 29 (Telephone Last Number Redial). 
Assign an access code to Feature 30 (Last Number Redial) for use with 
single line telephones. 
Operation Operation varies depending upon the device as described below. 
SUPERSET 410 and SUPERSET 420 Telephones: 
l Press the REDIAL key. 
Users of SUPERSET 420 telephones can display the telephone number 
that is stored in the REDIAL key. 
l Press the SUPERKEY and then press the REDIAL key. 
The redial number appears in the display. If the number contains more 
than 16 digits, the MORE softkey will be present. 
l Press the MORE softkey to display the remaining digits. 
l Press the SUPERKEY to exit. 
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							Features Description 
Attendant Console and SUPERSET 430 Telephones: 
0 Press the REDIAL softkey. 
Industry-standard and SUPERSET 401+ Telephones: 
l Lift the handset - dial tone is returned. 
l Dial the Last Number Redial feature access code. 
Last Pat-h Receives Dial Tone 
Description This feature allows the last party left on a call, after the other paAy(s) hang 
up, to receive dial tone and be able to dial. Normally, this party would receive 
silence and after 30 seconds be locked out; see Line Lockout. 
Conditions The following conditions apply to this feature: 
l The feature applies only to station and SUPERSETtelephones. 
l The feature has no effect on SUPERSETtelephones which have the 
handset in the cradle, have the auto answer feature set, or are on a line 
that cannot be used for originating calls. 
l The feature has no effect on station sets that are members of recording 
hunt groups. 
l This feature does not work on telephones with either COS Option 228 
(Manual Line) or COS Option 241 (Receive Only) enabled in their class 
of service. 
Programming Enable System Option 22 (Last Party Clear - Dial Tone). 
Operation Establish a call. All of the parties in the call except one hang up. The 
remaining extension hears dial tone and can dial a new call. 
Line Lockout 
Description The PABX locks out an extension if the extension goes off-hook and does 
not dial digits or go back on-hook for a length of time. Lockout also occurs 
if the extension does not hang up at the end of a call. In the locked-out 
state, the extension cannot originate or receive calls, and appears busy to 
potential callers. 
See Lockout Alarm for an alarm generated from line lockout. 
Conditions 
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The following conditions apply to this feature: 
l Dial tone time-out is 15 seconds, with an additional 30 seconds of 
reorder tone before lockout is applied to the extension. 
l Calls cannot be transferred to locked out extensions. 
l Locked out extensions are not hunted in hunt groups. 
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							Features 
Programming None. 
Operation To remove the extension from the locked-out state, go back on-hook. 
Line Privacy 
Description 
This feature ensures that calls on key lines, direct trunk select lines, private 
trunk lines and CO line keys are private. Line privacy is assigned to 
extensions and trunks. If an extension is assigned with line privacy, calls 
made from that extension are private. Other users cannot enter the call by 
selecting another appearance of the line. If a trunk is assigned with line 
privacy, a user cannot enter a call on that trunk by selecting another line 
appearance of the trunk. 
A SUPERSET telephone user can override Line Privacy using Privacy 
Release to allow other sets to join a conversation. Refer to Privacy 
Enable/Privacy Release for details. 
Conditions The following conditions apply to this feature: 
l You control line privacy by enabling or disabling COS Option 240 (Line 
Privacy) in the COS of an extension or trunk. By default, COS Option 
240 (Line Privacy) is enabled in the COS of extensions and trunks. 
l You can only disable line privacy on key lines. Line privacy cannot be 
disabled on key lines of logical lines, direct trunk select lines, private 
trunk lines and CO lines. 
l SUPERSET 410, SUPERSET 420, and SUPERSET 430 telephones 
can use the Privacy Release feature to disable privacy during a call. 
l A maximum of five parties can be on the line at a time (including the 
industry-standard telephone, SUPERSET telephone, or trunk). 
l Direct line selection by the user is the only way to join a call in progress 
on a line. The system does not choose an occupied line automatically; 
see Line Selection. 
Programming To disable line privacy, disable COS Option 240 (Line Privacy) in the COS 
of the industry-standard telephone, SUPERSET telephone, or trunk. 
Operation The two modes of operation are described below. 
Line Privacy Enabled 
When the line is in use, attempts by other SUPERSETtelephones with 
appearances to access the line are ignored. If it is a key line of an 
industry-standard telephone, and the telephone goes off-hook then it 
receives busy tone. 
Line Privacy Disabled 
When the line is in use, any other appearance that accesses the line joins 
the conversation, preceded by the override warning tone. For key lines of 
industry-standard telephones this includes the station when it goes off-hook. 
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							Features Description 
Line Selection 
Description 
The SU/?E/?SE~telephones are equipped to have many line appearances 
programmed on them. When the user of the telephone initiates dialing, the 
system selects a line for dialing if programmed to do this. When the set is 
ringing and the user goes off-hook, the system selects the line to answer. 
The user can also select a specific line to place or answer a call. 
When the user goes off-hook to dial, the system checks for an available 
line appearance. The system looks at the prime line first. If it is idle then it 
is selected. Otherwise the rest of the lines on the set are scanned for the 
first personal line that is idle or a single appearance key or multicall line 
that is idle and is not an in-only line. If such a line is found then it is selected 
for dialing. Direct trunk select, CO line and private trunk lines are never 
automatically selected and key and multicall lines that have more than one 
appearance (in the system) are never selected. If a line is selected then 
the user is put dialing on that line. If there are no available lines then the 
user is prompted to select a line to dial on. For add features to control line 
selection on key sets, see Key Se& - ,%e Preference. 
If the user initiated dialing by dialing a digit or pressing a speedcall key, the 
same line selection process is done as with going off-hook. When the 
system or the user selects a line, the system then automatically initiates 
speedcall dialing for the SPEEDCALL key initially pressed. 
This automatic selection can be disabled using COS Option 604 (PBX 
SUPEMETTelephone - Automatic Outgoing Line). If disabled, the user 
must always manually select a line when originating a call. Handsfree 
dialing on the keypad to initiate a call from idle is ignored. Note that this 
COS option does not apply to SU/?!%SE~407+ telephones, which provide 
dial tone regardless of whether COS Option 604 is enabled. 
When a user goes off-hook to answer a call, the system scans the set from 
the prime line up the set, to find a line that is actually ringing the set. The 
system selects the first line found and answers the call on that line. 
If this feature is not selected, handsfree dialing is prevented. Also, when a 
speedcall key is pressed, the set will wait for a line select key before dialing. 
The set will also wait for a line key selection after (a) the SPEAKER key is 
pressed, or (b) when the set goes off-hook. 
Conditions The following conditions apply to this feature: 
l The line selection mode is entered when a line is put on hold on a 
SU~E/?SE~telephone; see ,40/d 
l If the user presses a speedcall key and has to select a line to use, if a 
direct trunk select or private trunk line is selected then the speedcall 
key is ignored. 
l Line selection after pressing the REDIAL softkey is treated the same 
as pressing a speedcall key. 
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							Features 
Programming Enable COS Option 604 for SU/?H?S~~ telephones to have the system 
select a line for outgoing calls. 
Operation 
None. 
Line Types and Appearances 
Description 
SUFF/?SE~telephones are equipped with keys that can be used as line 
select keys to provide additional lines to the telephones, appearances of 
other telephones, and direct access to trunk lines. 
SUfERSE~telephones have two components then - the telephone and 
the lines on the telephone. The telephone and the lines are not always busy 
at the same time. The system sometimes has to distinguish between the 
SU/?!3?SE~telephone and the lines on the telephone. One or more lines 
(except the prime line) may be in use, but the telephone itself is still idle 
and available for a call. 
Lines have root devices, which can be telephones, SU/?!%SE72elephones, 
or logical lines. 
Every SURERSE~telephone must have a Prime Line (or Intercom). The 
PABX identifies a set by the set’s prime line extension number. 
l A prime line can be a multicall or key line depending upon the type of 
the next programmed appearance of the prime line. If an appearance 
of a prime line is programmed at other sets as a multicall line, then the 
prime line is a multicall line. If an appearance of a prime line is 
programmed at other sets as a key line, then the prime line is a key line. 
l The prime line is always a both way and immediate ring line. 
. 
m 
Line types: 
- Personal Outgoing Line 
- Key Line 
- Multicall Line 
- Direct Trunk Select (DTS) Line 
- Private Line. 
Other line types are describe under subattendant and key set feature 
headings. 
Line Appearance Variants 
1. Direction: Both Way, Incoming Only, Outgoing Only. -A line appearance 
can be restricted to use for originating calls only, incoming calls only, 
or both. 
Note: 
The outgoing only direction for a line appearance on a set is ONLY available if the 
line is programmed for no ring: if programmed for delayed ring or immediate ring 
then the line must be either incoming only or both way. 
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							Features Description 
Conditions 
Programming Specify the delay ring time in COS Option 263, Delay Ring Timer. 
For SUPERSET telephones with heavy call traffic on several lines on the 
set, enable COS Option 611 (SUPERSETTelephone - Limited New Call 
Ring) to limit the new call ring given to the set. 
Operation None. 
2-200 2. Ring: No Ring, Delayed Ring, Immediate Ring. - This allows new calls 
to an appearance to cause a SUPERSETtelephone to ring immediately, 
ring after a delay or not ring at all. 
Note: The duration of the delay time is determined by the class of service of the root 
device (trunk, SUPERSET telephone, industry-standard telephone) of the line 
appearance. This is determined by COS Option 263, Delay Ring Timer. For logical 
lines, the first SUPERSETteiephone where the line is programmed is used. 
3. Secretarial: Non-Secretarial, secretarial. - This allows special 
interaction with the Do Not Disturb feature; see Secre&Ha/ Me- 
Line Ringing 
For key line types, there can be only one caller calling the line at a time. 
When the caller calls the line, all of the appearances indicate a ringing line 
and the SUPEPSETtelephones where the appearances appear may start 
to ring if the SUPERSETtelephones are idle. 
Each line on a SUPE/?SETtelephone that rings can cause the SUPERSET 
telephone to ring if the set is not in use and as long as the set does not 
have the Auto-Answer feature activated. If the SUPERSETtelephone is in 
use and off-hook or the Auto-Answer feature is enabled then each line that 
starts to ring causes the set to warble briefly if the set is off-hook. This new 
call ring can be limited with COS Option 61 I (SUPERSETTelephone - 
Limited New Call Ring) so that only the first ringing line on a telephone 
provides the short ring. 
The following conditions apply to this feature: 
l Any line of any line type can have a maximum of 16 appearances, 
including the prime line of a set. 
l An extension or trunk can be the root of only one line type. 
l See Cal/ Forwarding for details on lines and forwarding. 
l For some features, the programmed sequence of appearance is 
important; the Review feature in CDE allows the sequence to be viewed. 
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