Mitel SX 200 ML PABX Instructions Guide

							Features 
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. EXTERNAL CALLS? appears in the display. 
Press the CHANGE softkey. The current call forwarding setting for 
external incoming calls is displayed. 
Press the TURNOFF softkey. 
Press SUPERKEY to return to normal display. 
To deactivate internal forwarding using the softkeys: 
Press SUPERKEY. 
Press the NO softkey until CALL FORWARDING? appears in the 
display. 
Press the YES softkey. 
EXTERNAL CALLS? appears in the display. 
Press the NO softkey. INTERNAL CALLS? appears in the display. 
Press the CHANGE softkey. The current call forwarding setting for 
internal calls is displayed. 
Press the TURNOFF softkey. 
Press SUPERKEY to return to normal display. 
To program Call Forwarding - Internal/External Split: 
To program forwarding of your external calls: 
Press SUPERKEY. 
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Press the NO softkey until CALL FORWARDING? appears in the 
display. 
Press the YES softkey. EXTERNAL CALLS? * appears in the display. 
The asterisk (*) is present only if call forwarding is on. 
Press the CHANGE softkey. 
Press the PROGRAM softkey. 
Press the NO softkey until the desired call forwarding type appears in 
the display. When the desired type is displayed, press the YES softkey. 
Enter the number of the destination, or press a SPEED CALL key on 
the SUPERSETtelephone or associated PKM. If an invalid number is 
entered, the display shows INVALID NUMBER. Use the t softkey to 
back space and erase the entry. 
Press the SAVE softkey. The type of forwarding and the forwarding 
destination appear momentarily in the display. Then, the display shows 
INTERNAL CALLS? 
Press SUPERKEY to return to normal display. 
To program the forwarding of your internal calls: 
Press SUPERKEY. 
Press the NO softkey until CALL FORWARDING? appears in the 
display. 
Press the YES softkey. EXTERNAL CALLS? * appears. The asterisk 
(*) is present only if call forwarding is on. 
Press the NO softkey. INTERNAL CALLS? * appears. The asterisk (*) 
is present only if call forwarding is on. 
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							Features Description 
l Press the CHANGE softkey. 
l Press the PROGRAM softkey. 
l Press the NO softkey until the desired call forwarding type appears in 
the display. When the desired type is displayed, press the YES softkey. 
l Enterthe destination number. If an invalid number is entered, the display 
shows INVALID. Use the t softkey to back space and erase the entry. 
l Press the SAVE softkey. The type of forwarding, the forwarding 
destination, and an * appear momentarily in the display. Call forwarding 
of your internal incoming calls is now programmed and enabled. 
Note: 
The asterisk indicates that call forwarding is enabled. 
l Press SUPERKEY to return to normal display. 
SUPERSET 430 Telephones: 
To display the current forwarding type and destination: 
l Press SUPERKEY. 
l Find the FORWARDING softkey. (Use the MORE softkey.) 
l Press the FORWARDING softkey. The display shows both EXTERNAL 
and INTERNAL forwarding type and displays the condition keys. 
l Press SUPERKEY to return to normal display. 
To activate forwarding already programmed: 
l Press the TURN FWD ON softkey.  appears in the upper 
right corner of the LCD. 
To deactivate forwarding: 
l Press the TURN FWD OFF softkey. cFWD ON> disappears, 
To set up forwarding: 
2-92 Press SUPERKEY. 
Find the FORWARDING softkey. (Use the MORE softkey.) 
Press the FORWARDING softkey. The display shows the current 
forwarding types and destinations, for external and internal calls. 
Softkeys appear for the types of forwarding enabled in the set’s COS. 
Select the desired type of forwarding by using the appropriate softkey. 
Settings according to the selected type are displayed for both 
EXTERNAL and INTERNAL. Select the EXTERNAL or INTERNAL 
softkey to change the programming. 
Enter the destination number. If an invalid number is entered, the display 
shows INVALID NUMBER. Use the t- softkey to back space and erase 
the entry. Enter the correct number (can be a speedcall key, if 
programmed) or press the CURRENT NO. softkey to restore the 
previously programmed destination (if available). 
Press the SAVE/ON or SAVE/OFF softkey. The display returns to allow 
the user to program the other type of forwarding, i.e., internal or external. 
SAVE/ON softkey saves the new destination and enables forwarding; 
SAVE/OFF softkey saves the new destination and disables forwarding. 
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							Features 
l Pressing the SUPERKEY moves the user back to the idle set display. 
If either internal or external forwarding is enabled (SAVE/ON), cFWD 
ON> appears in the top right corner if the SAVE/ON softkey was pressed 
for either internal or external forwarding. 
Call Forwarding - Display Prime as Forwarder 
Description This feature displays either the forwarder’s prime line or the logical line on 
theforwardee’s set display. If COS Option 258 (Display.Prime as Forwarder) 
is enabled, the prime line of the set that forwarded the call is displayed. If 
this COS is disabled, the logical line appears as the forwarder for all types 
of forwarding. 
Conditions The following conditions apply to this feature: 
l COS Option 258 is only checked if the forwarder is a logical line. 
l Calls to logical lines are only forwarded if the logical line appears only 
on one set. 
l Calls forwarded from a single appearance direct trunk select key that 
has COS option 815 enabled will always display the prime as forwarder. 
l This feature is only applicable when the forwardee’s set is a display set. 
Programming Enable COS Option 258 (Display Prime as Forwarder) in the COS of the 
extension where the logical line appears. 
Operation None. 
Call Forwarding - Forward Call 
Description This feature allows a SUPERSET 4 70, SUPERSET 420, or 
SUPERSET 430 telephone user to force an incoming call to be forwarded 
to a pre-programmed forward destination. 
Users can forward both ringing calls and camped-on calls. 
SUPERSET telephone users can view the calling party identity on the 
LCD display, and decide if it is to be forwarded or not, rather than having 
the system forward it automatically. 
Conditions The following conditions apply to this feature: 
l This feature is available to SUPERSET 4 10, SUPERSET 420, and 
SUPERSET 430 telephones. 
l This feature will apply to telephones which have forwarding 
programmed, but not enabled, or have Call Forward - No Answer 
programmed. 
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							Features Description 
Programming 
Operation 
l The conditions which apply to Call Fonvard - No Answer also apply to 
this feature. 
l The feature applies only to prime line (or intercom line) calls, and only 
to calls which can normally be forwarded (i.e., not callbacks or 
wake-ups, etc.). 
The following programming is required: 
l For SUPERSET 410, SUPERSET 420, and SUPERSET 430 
telephones, program call forwarding as described in Call Forwarding. 
l To activate this feature from a SUPERSET 470 telephone, you must 
program a FORWARD CALL feature key. (See Feature Keys.) 
To forward a ringing call: 
SUPERSET 470 Telephones: 
l Press the FORWARD CALL feature key. 
SUPERSET 420 Telephones: 
l Press the FORWARD softkey. 
SUPERSET 430 Telephones: 
l Press the FORWARD CALL softkey. 
Call Park 
Description This feature allows users of industry-standard telephones to put a call on 
hold (parked) and then replace the handset. The call may be retrieved at 
the extension at which the call was parked, or from any other extension in 
the system. If Music-on-Hold is available, the parked party hears music. 
The parking extension may not originate or receive new calls until the 
parked call is retrieved. It can only access paging equipment. 
Conditions 
The following conditions apply to this feature: 
l This feature is available only at industry-standard telephones. 
l If there is no system music then the caller on hold hears silence. 
l COS Options 401 (Call Park) and 403 (Trunk Recall Partial Inhibit) are 
mutually exclusive. 
l The paging and call park feature access codes are the only access 
codes that the parking industry-standard telephone can dial after the 
park is done. 
l The industry-standard telephone is considered busy by the Campon 
and Callback features until the parked party is retrieved. 
l The parked call can only be picked up from another extension once the 
parking extension has gone on-hook. 
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							Features 
l When the call is parked, the timer for COS Option 254, Call Hold Recall 
Timer is started. 
l When the Call Hold Recall timer times out, the industry-standard 
telephone audibly starts to ring. Forwarding on the extension is ignored 
and the timer for COS Option 115 (Attendant Timed Recall - No Answer) 
is started. Music or silence continues for the parked party. When the 
Recall No Answer timer expires, recall handling is done; see Recall. 
Programming Assign an access code to Feature 33 (Call Park). 
Enable COS Option 254 (Call Hold Recall Timer) for the extension, to set 
the Call Park recall time. 
Enable COS Option 401 (Call Park) for the extension that parks the call 
and for extensions using the Call Park access code to pick up the parked 
call. 
Operation 
Enable COS Option 218 (Directed Call Pickup) for others to pick up the 
parked call. 
To park a call: 
l Flash the switchhook (standard telephone) - wait for dial tone. 
l Dial the Call Park access code - wait for dial tone. 
l Replace the handset, or access paging equipment; see PA Paging. 
To retrieve a parked call from the original extension: 
l Lift the handset - connection is made. 
To retrieve a parked call from another extension: 
l Dial the Call Park or the Directed Call Pickup access code. 
l Dial the number of the extension where the call was parked. 
l The call is connected to the remote extension. 
Call back 
Description 
The Callback feature allows a user to be notified when a busy device 
becomes free or when a set has been used after a no answer condition 
was encountered. 
Callback busy allows a user who has encountered a busy set, hunt group 
or trunk group to have the call completed when the required set, hunt group 
or trunk group becomes idle. The system continuously monitors the 
originating set or console and the required device. When the originating set 
or console is idle and the call can now be completed, the system calls the 
originating set or console; when that set or console answers, it calls the 
required device. 
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							Features Description 
Callback No 
Answer allows a user, after dialing an extension which does 
not answer, to have the call completed later after the called party uses the 
telephone. The system continuously monitors the originating set or console 
and the called set. When the called set goes off-hook and then returns to 
idle, the callback is handled in the same way as Callback Busy. 
Up to 100 Callback requests may be active within the system at any time; 
however, a maximum of only 25 ARS callbacks is permitted in these 
requests. 
See Attendant Callback Busy/No Answer and Callback Busy/No Answer. 
Conditions 
The following conditions apply to this feature: 
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2-96 Use the Callback feature if you know that the person you are trying to 
contact is somewhere in the office. Use the Message - Call Me Back 
feature if you know that the person you are trying to contact is out of 
the office. 
If more than one callback request is active on any device, the requests 
are queued and serviced in order of placement. 
Duplicate callback requests supercede the original request. 
If the two parties involved in a callback hold a telephone conversation 
(not a conference) before the callback is honored, the callback is 
canceled automatically. 
Callbacks to a busy ARS digit string are NOT canceled if the same ARS 
digit string to which the callback was set is successfully dialed. 
A callback is canceled as soon as the telephone that originated it is 
rung, even if a conversation is not established. 
Internal callbacks outstanding for more than eight hours are canceled 
automatically; callbacks to a busy ARS digit string are canceled after 1 
hour. 
If a callback is not answered by the originating set or console within 20 
seconds, it is automatically canceled. 
If the called party becomes busy before the originating party answers 
the callback, the originating party hears busy tone when the callback is 
answered. The callback is purged. 
When a callback is placed to a hunt group, it is placed to the whole hunt 
group and not to any particular member. 
The scan for an idle hunt group member for the callback does not alter 
the next extension to hunt for in a circular hunt group. 
Callback - Busy must be activated within 10 seconds of receiving busy 
tone. 
Campons to extensions are honored before callbacks. 
Originate Only extensions do not have access to this feature. 
Call forwarding is ignored when a callback rings at the originating set. 
Callbacks ringing at a set cannot be picked up using CALL PICKUP. 
If a SUPERSET telephone originates a callback, the callback always 
rings the set’s Prime Line. If the prime line has Key line appearances, 
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							Features 
prevent them from ringing during the callback. If the prime line has 
Multiline appearances, they remain unchanged. 
l A callback only rings a SUPERSETor industry-standard telephone if 
the set and the prime line are available. 
Programming None. 
Operation None. 
Callback - Busy 
Description 
Conditions 
Programming 
Operation 
March 1997 
The Callback - Busy feature allows a user who has encountered a busy 
telephone, hunt group, or trunk group to have the call completed when the 
required telephone, hunt group, or trunk group becomes idle. 
See Callbacks for details on callbacks. 
See Expensive Route Warningfor callbacks to less expensive ARS routes. 
Originate Only extensions do not have access to this feature. 
Enable COS Option 300 (Automatic Callback) in the set’s COS. 
Assign an access code to Feature 20 (Callback - Busy). 
For feature key activation of callback on SUPERSET 410 telephones, 
program a CALLBACK feature key. (See Feature Keys.) 
If Callback - Busy is to be permitted on outgoing trunks, also enable COS 
Option 236 (Outgoing Trunk Callback) in the set’s COS. 
Operation varies depending on the type of telephone as described below. 
Industry-standard and SUPERSET 401+ Telephones: 
The called extension, hunt group, or trunk group is busy. To set a callback: 
l Dial the Callback - Busy access code within 10 seconds. Dial tone is 
returned. Your set is now ready for normal use. 
l When the busy extension, hunt group, or trunk group becomes idle, 
your set rings. 
l Lift the handset - ringback or audio for ARS dialing is heard. 
l The required extension rings or the trunk is seized. 
SUPERSET 410 Telephones: 
The called extension, hunt group, or trunk group is busy. To set a callback: 
l Press the CALLBACK feature key - dial tone is returned. Your set is 
available for normal use. 
l When the busy extension, hunt group, or trunk group becomes idle, 
your set rings. 
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							Features Description 
l Go off-hook - ringback or audio for ARS dialing is heard. 
l The required extension rings or the trunk is seized. 
Note: You can also follow the steps given for industry-standard telephones to set a 
Callback - Busy on SUPERSET telephones. 
SUPERSET 420 Telephones: 
The called extension, hunt group or trunk group is busy. To set a callback: 
l Press the CALLBACK softkey - if you’re off-hook, dial tone is returned; 
if you’re using handsfree operation, the set goes idle. CALLBACK 
SET... appears briefly in the display. Your set is available for normal use. 
l When the busy extension, hunt group, or trunk group becomes idle, 
your set rings. Your set’s LCD indicates that a callback is calling. 
l Go off-hook - ringback or audio for ARS dialing is heard. 
l The required extension rings or the trunk is seized. 
SUPERSET 
430 Telephones: 
The called extension or trunk group is busy. To set a callback: 
l Press the CALL ME BACK softkey - if you’re off-hook, dial tone is 
returned; if you’re using handsfree operation, the set goes idle. 
CALLBACK SET... appears briefly in the display. Your set is available 
for normal use. 
l When the busy extension, hunt group, or trunk group becomes idle, 
your set rings. Your set’s LCD indicates that a callback is calling. 
l Go off-hook - ringback or audio for ARS dialing is heard. 
l The required extension rings or the trunk is seized. 
Callback - No Answer 
Description 
Callback - No Answer allows a user, after dialing an extension that does 
not answer, to have the system complete the call after the called party 
returns and uses the telephone. The system continuously monitors the 
originating telephone and the called telephone. When the called telephone 
goes off-hook, the callback is handled in the same way as Callback - Busy. 
See Callbacks for details on callbacks. 
Conditions The following conditions apply to this feature: 
l Callback - No Answer cannot be activated by access code while 
listening to ringback; see Operation. 
l Callback - No Answer can be activated on extension numbers only. 
l Originate Only extensions do not have access to this feature. 
Programming Enable COS Option 300 (Automatic Callback) in the set’s COS. 
Assign an access code to Feature 43 (Callback - No Answer). 
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							Features 
For feature key activation of callback on a SUPERSET 470 telephone, 
program a CALLBACK feature key. (See Feature Keys.) 
Operation Operation varies depending upon the type of telephone as described below. 
Industry-standard and SUPERSET 407+ Telephones: 
The called extension does not answer. To set a callback: 
l Hang up. 
l Go off-hook again. 
l Dial the Callback - No Answer access code. 
l Dial the unanswered set’s extension number. Dial tone is returned. Your 
set is available for normal use. 
l The next time thecalled (unanswered) set goes on-hook, your set rings. 
l Lift the handset to call the extension. 
SUPERSET 410 Telephones: 
The called extension doesn’t answer. To set a callback, follow the steps 
given for industry-standard telephones, or: 
l Press the CALLBACK feature key - dial tone is returned. Your set is 
available for normal use. 
l When the called (unanswered) set goes on-hook, your set rings. 
l Go off-hook to call the extension. 
Note: You can also follow the steps given for industry-standard telephones to set a 
Callback - Busy on SUPERSET telephones. 
SUPERSET 420 Telephones 
The called extension doesn’t answer. To set a callback: 
l Press the CALLBACK softkey - if you’re off-hook, dial tone is returned; 
if, you’re using handsfree operation, the set goes idle. CALLBACK 
SET... appears briefly in the display. Your set is available for normal use. 
l When the called (unanswered) set goes on-hook, your set rings. Your 
set’s LCD indicates that a callback is calling. 
l Go off-hook to call the extension. 
SUPERSET 430 Telephones: 
The called extension doesn’t answer. To set a callback: 
l Press the CALL ME BACK softkey - if you’re off-hook, dial tone is 
returned; if you’re using handsfree operation, the set goes idle. 
CALLBACK SET... appears briefly in the display. Your set is available 
for normal use. 
l When the called (unanswered) set goes on-hook, your set rings. Your 
set’s LCD indicates that a callback is calling. 
l Go off-hook to call the extension. 
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							Features Description 
Call Rerouting 
Description 
This feature provides flexibility for the routing of incoming calls, attendant 
access, call interception, and routing for various features. Different types 
of calls can be routed to different answering points in DAY, NIGHT 1, and 
NIGHT 2 service for each tenant. You program the call rerouting answering 
points in CDE Form 19 (Call Rerouting Table). Refer to Form 79 - Call 
Rerouting Table in the Customer Data Entry Practice, for a list of the call 
rerouting options. 
Rerouted calls are processed differently than normal calls. The system 
considers rerouted calls to be important calls that must get through. Some 
features on the reroute point are ignored because of this. 
Also see Did/Dial-in/Tie Intercepts, Night Services, Trunk Support CO 
(LS/GS), and Uniform Call Distribution. 
Conditions The following conditions apply to this feature: 
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l Do Not Disturb is ignored on reroute points. 
l Rerouted callers are automatically camped on to the reroute point 
regardless of COS options. Campon is not done for consoles. 
l Valid access codes for reroute types, with the exceptions listed below, 
are: LDNs, consoles, industry-standard telephones, SUPERSET 
telephones, logical lines, hunt groups (all types except data hunt 
groups), ACD paths and night bells. 
l Console access codes are not valid rerouting points for the following 
entries in Form 19: 
DID always routing to this tenant. 
DID forward on busy/no answer. 
Dial-in Tie always routing to this tenant. 
Dial-in Tie forward on busy/no answer. 
l LDN Access Codes are not valid rerouting points for Non-dial-in trunks 
alternate recall points. 
l Only Recording Hunt Groups are valid for recording routing. 
l CO trunks use rerouting when they originate, following the routing points 
programmed for each individual trunk; see Trunk Support CO (LS/GS). 
l Forwarding is examined on a reroute point (regardless of the number 
of forwardings already done). See Call forwarding. 
l Whenever a DID trunk reroutes to the Night 1 point of its Attendant 
Access Night Point, it does not recall due to a no answer on that point. 
The same applies for Tie trunks and the Tie Attendant Access Night 
Point and for DISA trunks, and for internal extensions and the Dial 0 
point. 
l Device Interconnection checking is done between the rerouted party 
and the reroute point. For LDN keys as reroute points, the checking is 
done between the calling party and the console with the lowest 
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