Mitel SX 200 ML PABX Instructions Guide

							Features 
SYMBOL DESCRIPTION MEANING 
NO SYMBOL IN DISPLAY LINE IDLE 
m-la DISPLAY ALTERNATES BETWEEN INCOMING CALL 
THESE TWO SYMBOLS 
a DISPLAY SOLID SQUARE LINE BUSY AT THIS SET 
El DISPLAY SOLID CIRCLE LINE BUSY AT ANOTHER SET 
a-0 DISPLAY ALTERNATES BETWEEN CALL ON HOLD AT THIS SET 
SOLID AND CLEAR 
DISPLAY CIRCLE FLASHES ON 
AND OFF CALL ON HOLD AT ANOTHER SET 
CC0069 
Figure 2-l SWERSE~Telephone Line Status Display Symbols 
Line Twe: Personal O/G Line 
Description 
Conditions 
Programming 
Operation None.  This line is an outgoing-only line that allows the user to make an outgoing 
call without making the prime line busy to incoming calls. 
The following conditions apply to this feature: 
l It has no extension number associated with it. 
l There can only be one per SWEME~telephone. 
From within the Expand Set Subform of either CDE Form 09 
(Station/SUPERSETTelephones) or CDE Form 45 (Key System 
Telephones), move the cursor to the TYPE field. Press the PERSONAL 
O/G softkey. 
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							Features Description 
Line Type: Key Line 
Description 
Conditions 
Programming 
Operation 
This is an appearance of an extension number that can be an 
industry-standard telephone’s line, a SURERSETtelephone’s Prime Line 
or a logical line. If the line is in use at one set, the other appearances of the 
line are busy and unavailable for separate calls. See the Line frivacy 
feature description in this practice for joining established calls on key lines. 
The following conditions apply to this feature: 
l Direction and ring variants can be programmed independently for each 
appearance. 
l It can appear on several SURERSfTtelephones. 
l There can be only one appearance of any one key line on a SWERSET 
telephone. 
From within the Expand Set Subform of either CDE Form 09 
(Station/SUR!ZRSET Telephones) or CDE Form 45 (Key System 
Telephones), move the cursor to the TYPE field. Press the KEY LINE 
softkey. 
None. 
Line Twe: Multicall Line 
Description 
A multicall line is an appearance of one extension number on two or more 
telephones. This extension number can be for another SWERSET 
telephone or an’industry-standard telephone. When one appearance of a 
multicall line is in use, the other appearances are still available to make or 
answer calls. 
l Call direction, ring and secretarial variants can be programmed 
independently for each appearance. 
l There can be up to 15 appearances of any one multicall line on a given 
SWERSET telephone. 
Conditions The following conditions apply to this feature: 
l Direction, ring and secretarial variants can be programmed 
independently for each appearance. 
l It can appear on several SUfERSET telephones. 
l There can be up to fifteen appearances of any one multicall line on a 
given SUfERSET telephone. 
l The secretarial operation feature description in this practice only applies 
to multicall lines. 
2-202 
l When a multicall line is called, there can be as many callers ringing the 
line as there are appearances that are free to be rung. When a caller 
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							Features 
rings the line, the first appearance of the called line is rung on all 
SWE/%SETtelephones where the line appears. The next caller of the 
line makes the next appearance on all SUPfXSETtelephones (the next 
level or tier of appearances) ring. On a single SU/?E/?SETtelephone, 
the appearances of a multicall line are rung in order from lowest key 
number to highest key number. 
Programming 
From within the Expand Set Subform of either CDE Form 09 
(Station/SUP,%SETTelephones) or CDE Form 45 (Key System 
Telephones), move the cursor to the TYPE field. Press the MULTI-CALL 
softkey. 
Operation None. 
Line Type: DTS Line 
Description A Direct Trunk Select (DTS) Line operates like a key line, but it directly 
accesses a specified CO trunk. It can be used for incoming and outgoing 
calls. 
l The DTS trunk can appear on several SU/?WSETtelephones. 
l There can be only one appearance of any one direct trunk select line 
on a SW E/?SET telephone. 
l Direction and ring variants can be programmed independently for each 
appearance. The direction variant allows control of the type of trunk 
call, incoming or outgoing or both. 
l The user can transfer calls on this line to other extensions. 
l DTS outgoing calls bypass ARS. 
l DTS calls use the SMDR feature if enabled. 
For further information, see Direct TII& Se/ect in this document. 
Conditions 
See Direct Trunk Select. 
Programming From within the Expand Set Subform of CDE Form 09 (Station/SU/?!%SET 
Telephones), move the cursor to the TYPE field. Press the DIR TRK ACC 
softkey. Note that the trunk must be programmed into a trunk group. 
Operation 
None. 
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							Features Description 
Line Type: Private Line ‘. 
Description 
Like a DTS Line, a private line accesses a specified dedicated CO trunk 
directly. However, the user can only transfer established calls on this line 
to other SU~EME~teiephones that have an appearance of the line, using 
Privacy Release (see /+ivacy EnaMe/?ivacy Release). 
Conditions The same conditions apply as for direct trunk select lines. 
Programming From within the Expand Set Subform of CDE Form 09 (Station/SUf?EI?SE~ 
Telephones), move the cursor to the TYPE field. Press the PRIVATE TRK 
softkey. 
Operation None. 
Lockout Alarm 
Description The system locks out any set that remains off-hook and not connected to 
another set or trunk for more than 45 seconds. The lockout alarm feature: 
l generates an audible alarm through the console 
. 
activates the alarm relays 
l displays the location of the locked out device. 
When a set is locked out, if lockout alarm is enabled, all consoles warble 
with a long-short-long cadence. This cadence overrides other cadences 
that might be active. The attendant can display the time and date the lockout 
alarm occurred, the extension number of the device, and a message stating 
that the device has been off-hook too long. 
Conditions The following conditions apply to this feature: 
. 
. 
. 
. 
. 
2-204 COS Option 227 (Lockout Alarm Applies) must be enabled for the 
stations or sets for this feature to operate. 
COS Option 102 (Attendant Display of System Alarms) must be enabled 
for the alarm icon to flash when a lockout alarm occurs. 
A lockout alarm occurs 45 seconds after the station or set goes off-hook. 
The alarm totals are updated when a lockout alarm occurs. 
There can be 32 lockout alarms active at any one time; further lockout 
alarms are only recorded in the maintenance logs. 
The lockout alarm cadence still rings if COS Option 100 (Attendant Bell 
Off) is enabled. 
The lockout alarm feature operates with COS Option 701 (No Dial Tone) 
enabled. 
When a console is in restricted service, the lockout alarm cadence rings 
but the user is not able to read the alarm or turn the warbling off. The 
restricted access code must be re-dialed before the user can read the 
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							Features 
l When no DTMF receivers are available, the 45 second time period 
before the lockout alarm occurs is increased by the time required to 
wait for an available receiver. 
Programming Enable COS Option 227 (Lockout Alarm Applies) in the class of service of 
the extensions for which the feature applies. 
Enable COS Option 102 (Attendant Display of System Alarms) for those 
consoles which can read and cancel the lockout alarms. 
Enable COS Option 108 (Attendant Audible Lockout Alarm) to cause the 
console to audibly ring for a lockout alarm. 
Operation 
Display a lockout alarm on a console by pressing the. following: 
l Select the FUNCTION hardkey. 
l Select the APPLICATION softkey. 
l Select the SHOW LOCKOUT softkey. 
Logical Lines 
Description 
A logical line is a line on a SU/?!3%33telephone that is not an appearance 
of any station or other SU/?EFISE7telephone. Each logical line has its own 
extension number. A logical line can appear on up to 16 multi-line 
SU~/ZSE~telephones. Logical line extension numbers can be used in 
many places where station or SU~EI333telephone lines can be 
programmed (Call Rerouting, etc). 
Conditions The following conditions apply to this feature: 
l Logical lines are either key or multicall type lines. Logical lines are not 
available to single-line sets. 
l The SUI?!%SET telephone where the first appearance of the logical 
line resides is used for COS, COR, and tenant checks. 
l Logical lines may be viewed by using CDE Form 09 
(Station/SUf~/XE~Telephones) review procedures. 
l Logical lines are created implicitly when a vacant extension number is 
programmed in for a line key. 
Programming 
Refer to CDE Form 09 (Station/SU~.E~SE~Telephones), 
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							Features Description 
Maintenance 
Description The SX-2U0ML PABX provides extensive maintenance coverage. All types 
of peripheral hardware are periodically tested automatically by the system. 
Maintenance users may also test individual circuits on demand. The system 
also maintains a fault / event history log (maintenance log). 
Conditions None. 
Programming Feature Access Code 18 (Maintenance Functions - Test Line) allows a 
maintenance telephone to be used for testing - see the Gene& 
Maintenance /flforfnarjo~? /+actjceq for further information. 
Operation 
Refer to the Genera/ Maintenance hformation Practice. 
Manual Line (Dial 0 Hotline) 
Description 
When a manual line extension goes offhook it is routed directly to the 
extension’s dial 0 routing point. The extension can still receive calls. 
Conditions The following conditions apply to this feature: 
l The extension does not receive dial tone, but does receive ringback 
tone. 
l If there is no Dial 0 routing point for the current night service then reorder 
tone is given to the extension. 
l Priority Dial 0 applies. 
l The call is made as a reroute to the Dial 0 point. 
l COS Option 228 (Manual Line) and COS Option 300 (Automatic 
Callback) are mutually exclusive. 
Programming Enable COS Option 228 (Manual Line) for the extension. 
Enter appropriate answer point (e.g., an Attendant LDN) in Station Dial 0 
Routing in CDE Form 19 (Call Rerouting Table) for the extension’s tenant. 
Operation 
2-206 To originate a call, lift the handset; the dial 0 point rings. 
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							Features 
Messaging - Advisory 
Description 
This feature allows SiJPERSET420 and SUPERSET telephone users 
to display a short message on display sets and consoles that call their set. 
The message replaces the time and date display on the sets where it is 
activated; see Attendant Setup Of Set Advisory Messages. 
SUPERSET 430 telephone users can also program messages to be 
displayed. The system provides the following system-wide messages: 
Message Number Default Message 
01 
IN A MEETING 
I 
02 OUT OF TOWN 
I ! 
I 
03 ON VACATION 
04 OUT ON A CALL 
05 OUT TO LUNCH 
06 GONE FOR DAY 
07 GONE HOME 
08 IN TOMORROW 
09 through 15 (BLANK) 
Optionally, set users can be permitted to change these messages. 
Note: Any changes to a message is applied system-wide; the system has only one set 
of 1.5 messages. 
Conditions The following conditions apply to this feature: 
l This feature applies only to SUPERSET 420 and SUPERSET 430 
telephones. 
l A message currently in use cannot be altered. 
l The message is not displayed by the telephone that set it when it is in 
Night Service; however, another telephone (or console) calling that 
telephone receives the meqage on its display. 
Programming To permit set users to create or change messages, enable COS Option 605 
(SUPERSETTelephone - Message Program) in the set’s COS. 
Operation Operation varies depending upon the type of set as described below. 
SUPERSET 420 
Telephones: 
To activate an advisory message: 
l Press SUPERKEY. 
l Press the NO softkey until ADVISORY? appears in the display. 
l Press the YES softkey. Message #I, IN A MEETING, appears in the 
display. 
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							Features Description 
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l Press the TURNON softkey to select the IN A MEETING message 
or, 
Press the NEXT softkey until the desired message is displayed. You 
can also display a specific advisory message by dialing its 2-digit 
number (see preceding table). 
l When the desired message is displayed, press the TURNON softkey. 
The selected message is displayed on your set. 
To deactivate an advisory message: 
9 Press SUPERKEY. 
l Press the NO softkey until ADVISORY? appears in the display. 
l Press the YES softkey. The message that is currently programmed at 
your set appears in the display. 
l Press the TURNOFF softkey. The message is turned off and your set 
displays the date and time. 
SUPERSET 430 Telephones: 
To activate an advisory message: 
l Press the MESSAGING softkey. 
l Press the ADVISORY softkey. 
l If displayed message is inappropriate, press the NEXT MSG softkey 
repeatedly to cycle through the repertoire of messages. If the message 
number is known, press the SHOW MSG NO. softkey, dial the message 
number (01 through 15) and press the ENTER softkey. 
l Press the TURN MSG ON softkey. The selected message is now 
displayed on the LCD. Any SUPERSET 42U telephone, 
SUPERSET 430 telephone, or console calling the set receives the 
message on its display. 
To deactivate an advisory message: 
l Press the MESSAGING softkey. 
l Press the ADVISORY softkey. 
l Press the TURN MSG OFF softkey. 
To program an advisory message: 
l Press the MESSAGING softkey. 
l Press the ADVISORY softkey. 
l Press the SHOW MSG NO. softkey or the Next softkey. Dial an unused 
message number, unless an existing message is to be changed. 
l Press the CREATE MSG softkey. Dial in the message as follows: 
Letters are displayed on the LCD as they are dialed on the telephone 
keypad. The first press of any of these keys displays the first letter that 
appears on its key cap. The second press of the same key changes the 
display to the second letter and so on. When all the letters associated with 
a key have been displayed, the number is displayed. Further presses cycle 
through the letters again. When the desired letter is displayed, enter it by 
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							Features 
pressing the + softkey or by entering the next letter, if it is on a different 
key. (The + key is also used to enter spaces). Follow the same procedure 
to find and enter the other letters in the name. 
Telephone keypad key caps 1, *, 0, and # are not marked with all the 
characters they can enter. They are as follows: 
Key Characters 
I ! ? % -I 
* , 
0 &O 
# ., I# 
When the message is complete, press the SAVE softkey. The message is 
now saved. 
Messaging - Call Me Back 
Description A set user calling a busy or unanswered set can leave a message for the 
party to return the call. The Message Waiting indication can be: 
l A flashing lamp on the set, flashing at 0.5 seconds on, 3.5 seconds off 
(if equipped), 
l An indication on the set’s display (if equipped), 
l Ringing at the set with a distinctive ringing pattern. 
The Message Waiting indication continues until the set user reads the 
message. Messages can be read at any time (i.e., when the set is idle or 
during a call). 
On SU/?/ZK%~420and SUPERSET 430telephones the display provides 
the time of the call, and the caller’s extension number and name (if 
programmed). 
Optionally, the system can be programmed to record each occurrence of 
Message Waiting on the system printer. See Hate//Mote/. 
Messages can be left at industry-standard and SUPERSET telephones. 
Conditions 
The following conditions apply to this feature: 
l Use the Message - Cal Me f3ackfeature if you know that the person 
you are trying to contact is out of the office. Use the Ca//backfeature if 
you know that the person you are trying to contact is somewhere in the 
off ice. 
l Only one message exists between any two parties in the system at 
anytime. Leaving a message from telephone A to telephone B cancels 
the message left from telephone B to telephone A. 
l The message waiting indication is not active while the set is in use. 
l When sending a message using a feature access code, if the 
destination set cannot receive messages, reorder tone is returned. 
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							Features Description 
l Messages cannot be left for members of a recording group or an 
Automated Attendant recording group. 
l A message is canceled automatically if the sender and receiver have 
a telephone conversation before the message is read or the receiver 
leaves a message for the sender. Note that this does not apply to 
messages from the console. These must be canceled at the Console. 
l The system cancels the message automatically after 24 hours if System 
Option 7 (Cancel 24-hour Message Waiting) is enabled; otherwise, it is 
not canceled by the system. 
l 250 messages can be active at a time. 
l If COS Option 231 - Message Waiting Setup - Bell is enabled in the 
industry-standard or SUPEKZT telephone’s COS: 
- Message Waiting indication is three cycles of 3.5 impulse per sec- 
ond (ips) ringing. This is in addition to the visual indicators on 
SUPE/?SET telephones. 
- The set receives ringing: 
I) IO seconds after the message is sent if the set was idle, or in do 
not disturb, or idle in auto answer mode, at the moment when 
the message was sent, 
2) each time it returns to idle (10 seconds after), 
3) and every 20 minutes while the set is idle until the message is 
read, canceled or acted upon. 
Programming To allow industry-standard telephones in a COS to receive messages, 
enable COS Option 231, Message Waiting Setup - Bell or COS Option 232, 
Message Waiting Setup - Lamp if the industry-standard telephone is 
equipped with a message waiting lamp. 
Note: These two COS Options are mutually exclusive. Neither of them is required for 
messaging on WPERSETtelephones. 
To allow users of industry-standard telephones to send messages, enable 
COS Option 259 (Message Sending) in their COS. Enable COS Option 259 
(Message Sending) in the COS of SUPf/XE~telephones to allow users 
to send messages using the MESSAGE key. 
Note: 
COS Option 259 enables and disables both methods of sending messages. 
Industry-standard telephones need access codes to send or answer 
messages. In CDE Form 02 (Feature Access Codes), assign access codes 
to Feature 41 (Send Message) and Feature 42 (Call Message Sender of 
Oldest Message), 
Enable COS Option 231 (Message Waiting Setup - Bell) to allow 
SUPERSET 4 70, SUPERSET 420, and SUPERSET 430 telephones to 
warble when a message is sent. 
In CDE form 04 (System Options/System Timers), enable System Option 
07 (Cancel 24-hour Message Waiting) if messages are to be canceled by 
the system. 
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