Mitel SX 200 ML PABX Instructions Guide

							Features 
Attendant Paging Access 
Description The attendant can access a paging zone or zones by using the PAGE key 
on the attendant console. Pressing the PAGE key connects the console 
handset directly to the zones of the paging equipment programmed for 
default access for the console. This overrides any extension announcement 
in progress. The attendant can alternatively access the paging circuit by 
dialing the associated access code followed by a digit 0 - 9 for the zone 
required (0 accesses all zones). 
See also Attendant Paged Hold Access And Paging. 
Conditions The following conditions apply to this feature: 
l If the attendant is to connect to specific zones, program an access code 
in Feature 13 (Paging Access to Specific Zones) in’CDE Form 02 
(Feature Access Codes). 
l Any extension(s) using the paging zone(s) that the console is attempting 
to access is overridden and removed from the pager and given busy 
tone. 
l The console bell is turned off while the PAGE key is held down. 
l If System Option 03 (Single Paging Amplifier) is enabled then the 
attendant cannot override the current pager user(s). 
l A console cannot override another console in a paging zone. 
l For paging on all zones simultaneously, all zones must be either not in 
use or the console must be able to override the user of the zone(s). 
l While the PAGE key is held down, the rest of the console keys are 
non-operational. 
l When on a pager that has been accessed by a feature access code, 
tone signaling can be turned on using the TONES ON softkey. See 
Attendant Tone Signaling. 
Programming Enable one or more of the following COS Options for the console in CDE 
Form 03 (COS Define) as shown in the following table. 
COS Option Number Description 
303 Paging Zone 1 Access 
304 Paging Zone 2 Access 
305 Paging Zone 3 Access 
306 Paging Zone 4 Access 
307 Paging Zone 5 Access 
308 Paging Zone 6 Access 
309 Paging Zone 7 Access 
310 Paging Zone 8 Access 
311 Paging Zone 9 Access 
312 Paging Default (0 to 9) 
(0 Gives All Enabled Zones) 
For access to the default zone, assign an accesscode to Feature1 2 (Paging 
Access to Default Zone) in CDE Form 02 (Feature Access Codes). 
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							Features Description 
Operation Assign an access code to Feature 13 (Paging Access to Specific Zones) 
in CDE Form 02 (Feature Access Codes) for access to zones other than 
the default zones. 
To connect to the default paging zone, hold down the PAGE key. The 
connection remains until the PAGE key is released. 
To connect to a paging zone other than the default zone, dial the ‘Paging 
Access To Specific Zones’ access code, followed by the desired paging 
zone number (l-9). 
While the console’s default page zone is in use, the PAGE key LED is lit 
on all consoles for which the same default zone applies. 
If the paging zone(s) cannot be accessed, busy tone is returned. 
Attendant Paged Hold Access 
Description 
The attendant can put a party on hold and page for someone to pick up the 
call from the attendant hold position. When paging the called party, the 
attendant announces the digit string that must be dialed to pick up the call. 
Also see Attendant Paging Access. 
Conditions The following conditions apply to this feature: 
Consoles, industry-standard telephones, SUPERSET telephones, 
DISA trunks, and TIE trunks can pickup the held calls. 
The party picking up the call must be able to connect to the held patty; 
see Device Interconnection Control. 
The attendant cannot pick up a held call if it has a source party. 
An extension cannot pick up the held party if the extension has a 
consultation hold in progress and the held party has COS Option 233 
(Never A Consultee) enabled. 
A station or SUPERSETtelephone (with a consultation hold in progress) 
cannot pick up the held trunk if the station or SUPERSET telephone 
has COS Option 214, (Cannot dial a trunk after flashing) enabled. 
A station or SUPERSET telephone on a conference with a trunk on 
consultation hold cannot pick up the held trunk if the station or 
SUPERSET telephone has COS Option 215, (Cannot Dial a Trunk if 
Holding or in Conf With a Trunk) enabled. 
Programming Assign an access code to Feature 16 (Hold Pickup Access - Attendant Hold 
Slots). 
Enable COS Option 225 (Hold Pickup Access - Attendant Hold Slots) in the 
COS of the device from which the pickup call is made. 
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							Features 
Operation If paging the default paging zone: 
. Put the calling party on hold using one of the console HOLD slots. 
- When the attendant presses the PAGE key, the console displays 
the access code assigned to Feature 16 followed by two digits that 
identify the console, followed by n. The “n” digit represents the hold 
slot number. The attendant should learn the Hold Pickup Access 
code; it is not displayed when specific zone paging is used. 
l Page the second party, specifying the displayed number (the last 
number being the number of the hold slot) 
- When the second party dials the displayed number, the second and 
held parties are connected. 
- If the paged party does not call, the held party recalls to the attendant 
automatically; see Attendant Hold Positions. 
If paging a zone other than the default zone: 
l Put the calling party on hold using one of the console HOLD slots. 
l Dial the ‘Paging Access To Specific Zones’ access code, followed by 
the desired zone. 
l Page the second party, specifying the console’s Hold Pickup Access 
Code, followed by the number of the hold slot, e.g. 677002 (where 677 
is the Access Code, 00 is the Console, and 2 is the Hold Slot number). 
- The paged party dials the announced code. If the paged party does 
not call, the held party recalls the attendant automatically. 
Attendant Serial Call 
Description The attendant serial call feature allows an incoming trunk call to be set as 
a serial call before being transferred by the attendant. After the call is 
finished, the serial call recalls the attendant. This allows a caller to speak 
to several individuals in the PABX without the need for transfers by the 
called extensions. 
Conditions The following conditions apply to this feature: 
l Attendant Serial Call is available on all trunk calls for all trunk types. 
l Serial call returns a trunk to the console that established the call under 
the following conditions: 
- The party, except a console, that is talking to a serial trunk hangs up. 
- ACD intetflows a serial trunk to a DROP CALL interflow point. 
- A final ringback time out occurs for the serial trunk and it is not 
ringing a console, LDN or night bell. 
l Transparent Multi-Console Operation has no effect on serial calls. 
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							Features Description 
l The RING AGAIN softkey does not appear for a serial trunk call that 
recalls back to the console (however it recalls). 
l A serial call that is released to a subattendant will not have its recall 
point changed to the subattendant telephone; see Subattendant. 
l Enabling serial call clears any previous serial call setting by another 
console and any recall point set up to any other device; see Recall. 
l Serial calls appear at the RECALL call position at the console; see 
Attendant Default Call Positions. 
Programming Enable COS Option 109 (Attendant Serial Call) for the console. 
Operation 
To establish a serial call: 
l Answer an incoming trunk call. 
l Press the SERIAL CALL key. 
l Dial the required destination extension number. 
l Press the RELEASE key. 
To answer a serial recall: 
l ANSWER lamp flashes and RECALL softkey appears. 
l Press the ANSWER key-ANSWER lamp is lit; SER, SRC, and SERIAL 
CALL is displayed on console. 
l The attendant is connected to the recalling trunk. 
To cancel a serial recall: 
l ANSWER lamp flashes and RECALL softkey appears. 
l Press the ANSWER key -ANSWER lamp is lit; SER, SRC, and SERIAL 
CALL is displayed on the console. 
l Press the SERIAL CALL key and the RELEASE key; SERIAL CALL 
goes out and the call is cleared. 
Attendant Source Key 
Description 
This feature allows the attendant to press the SOURCE softkey to speak 
to the source party of a call, to swap between the source and destination 
parties or to split up a conference call. 
The source party’s extension number, COS, and COR are displayed on the 
first line of the console’s LCD display and the destination party is put on 
consultation hold. 
A party that is on consultation hold at the console does not hear system 
music. 
See Attendant Call Splitting And Swapping. 
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							Features 
Conditions 
This softkey only appears when the attendant console is connected to a 
multi-party call and the destination party can be put on Consultation Hold. 
Programming None. 
Operation 
Press the SOURCE softkey - the console is connected to the source party 
and the destination party is put on consultation hold. 
Attendant Timed Recall 
n $ 
z 
Description 
This feature automatically alerts the attendant when a call extended through 3 
the console or a call held at the console has not been answered within the 
preselected time. 
Selectable recall times include: 
COS Option Name Timer Range 
Conditions The following conditions apply to this feature: 
l A value of 0 for COS Option 115 and COS Option 117 disables the 
Recall; however, the final ring timeout applies. 
l Recalls to the console are inoperative during Night Service unless the 
console is the night answer point. 
Programming 
Select the desired recall times for COS Options 115 (Attendant-Timed 
Recall - NO ANSWER), 116 (Attendant-Timed Recall - HOLD), and 117 
(Attendant-Timed Recall - CAMPON), in the attendant console’s COS. 
COS Options 115 (Attendant-Timed Recall - NO ANSWER), 116 
(Attendant-Timed Recall - HOLD), and 117 (Attendant-Timed Recall - 
CAMPON) apply to attendant consoles only. They do not apply to sets. 
Operation See Recall. 
March 1997 
115 Attendant-Timed Recall - No Answer 
116 Attendant-Timed Recall - Hold 
117 
Attendant-Timed Recall - Campon 
5 to 240 s 
(0 = disable) 
10to240s 
5 to 240 s 
(0 = disable) 
For full details of Recall, see Recall. Also see Attendant Transparent 
Multi-console Operation. 
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							Features Description 
Attendant Tone Signaling 
Description The attendant console usually does not transmit DTMF tones. Applications 
such as voice mail, however, may require the attendant to transmit tones. 
The attendant tone signaling feature allows the console to transmit DTMF 
tones during a call. 
Conditions The following conditions apply to this feature: 
l The TONES ON/OFF softkey does not appear if the Attendant is 
receiving an Audible Lockout Alarm (if enabled). 
l The tones remain on unless turned off or the attendant places a party 
on hold, or retrieves a party from hold, or goes idle. 
l The key appears if the console is talking to a trunk, SUPERSET 
telephone or industry-standard telephone or the console is on the pager 
through dialing a pager access code (not through the PAGE key). 
l Dialing on the keypad by the attendant usually starts a new call implicitly, 
and puts the current party on consultation hold as the source party. With 
TONES ON enabled, this feature is disabled and either tones must be 
turned off or the call must be put on hold at one of the attendant hold 
positions before another call can be started. 
l New Call Tone is disabled while TONES ON is enabled. 
Programming Enable COS Option 119 (Attendant Tone Signaling) for the attendant 
console. 
Operation Do the following: 
l During a call, press the TONES ON key. 
l Send DTMF tones (by pressing dial pad keys). 
l Press TONES OFF to terminate DTMF signaling. 
Attendant Training Jacks 
Description 
Conditions 
Programming 
Operation Training jacks are provided on the attendant console for use by a supervisor 
or trainer who is training a new attendant. Each console is equipped with 
two attendant jacks; either jack may be used by the attendant, while the 
other provides a monitoring, supervisor, or training function. 
Removal of both headsets and/or handsets does not automatically switch 
the console into Night Service. 
None. 
Console or system operation does not change in any way. 
: 
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							Features 
Attendant Transfer To CamDon 
Description 
This feature allows the attendant to connect calls to a busy extension, hunt 
group or trunk group for automatic completion when the called busy party 
becomes free. The attendant itself cannot camp on but can transfer calls 
into campon; see Campon. For details of recall from campon, see Recall. 
Conditions The following conditions apply to this feature: 
Programming 
Operation 
l Calls that are not completed within the campon time-out will recall; see I 
Recall. 
l The transferred party must be able to connect to the busy party; see 
Device Interconnection Con fro/. 
l A transfer cannot be made to a locked-out extension. 
Specify a time-out period in COS Option 117 (Attendant-Timed Recall - 
CAMPON); (default time is 30 seconds). A value of 0 disables recall from 
campon to the attendant. 
Enable COS Option 301 (Campon) for the console to transfer to internal 
devices; enable COS Option 237 (Outgoing Trunk Campon) for transfers 
to busy trunk groups. 
To camp a call onto a busy number: 
l Attempt a call to a busy extension. 
l Press the RELEASE key. 
- this automatically camps on the calling party to the busy number. If 
the transfer is not allowed then a beep tone is heard, CANT is 
displayed on the console, and no transfer is done. 
Attendant Transparent Multi-Console Operation 
Description The Attendant Transparent Multi-Console Operation feature allows some 
features to apply to a group of consoles within a tenant. Messages set by 
any console in this group can be read or canceled by any consoles within 
this group. 
Conditions The following conditions apply to this feature: 
l Transparent Multi-Console Operation must be enabled for each 
participating console. 
l When a SUPERSET 420 or SUPERSET 430 telephone user presses 
the CALL softkey to call the console in response to a message received, 
if the message was left by a console with the Transparent Multi-Console 
Operation feature enabled, the call is turned into a normal Dial 0 call 
and routes to the Dial 0 point of the SUPERSETtelephone. 
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							Features Description 
l Recalls to a console can be answered from any other console that the 
console is allowed to connect with. Form 05 (Tenant Interconnection 
Table) specifies which tenant groups may be connected together. 
Programming Enable COS Option 320 (Transparent Multi-Console Operation) for each 
console within this tenant that is to be a member of the group. 
Assign access codes to the Dial 0 entry in CDE Form 19 (Call Rerouting 
Table) for the tenant of the caller. To have the calls ring the attendant in the 
group, the access code must be an LDN on the consoles in the console 
group. 
Operation One attendant can read or cancel another attendant’s message waiting 
indications. 
Calls that have been extended by one attendant will recall at multiple 
attendant consoles. 
Attendant Trunk Busv-Out 
Description The attendant may busy-out a trunk to prevent access to the trunk, and 
may remove the busy condition as required. If the Trunk Busy-Out Enable 
option is not selected, the attendant may still access individual trunks, but 
is unable to force them into a busy condition. 
Conditions The following conditions apply to this feature: 
l As with station and SUPERSETtelephones, if the trunk is not idle when 
the busy is attempted, the busy out will be pending and will be processed 
when the trunk becomes idle. 
l The console must be able to connect to the trunk; see Device 
Interconnection Control. 
Programming Enable COS Option 114 (Attendant Trunk Busy-Out) for the console. 
Operation To busy out a trunk, perform the following procedure: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the TRUNKS softkey. 
l Enter trunk number. 
l Press the BUSY OUT softkey. 
. 
Press the SET softkey. 
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							Features 
To return a trunk to service, perform the following procedure: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the TRUNKS softkey. 
l Enter trunk number. 
l Press the BUSY OUT softkey. 
l Press the CLEAR softkey. 
Attendant Trunk Group Status Display 
Description This feature allows the attendant to check the status of the PABX trunk 
groups. An attendant can display the status of all 50 trunk groups, although 
a maximum of 20 trunk groups are shown in each screen display. A black 
square, under a trunk group number, indicates that all the trunks in that 
group are busy. 
The attendant can display the trunk status whether the console is idle or 
busy. If this feature is activated while the console is idle, the display is 
refreshed approximately every 5 seconds. 
Conditions None. 
Programming None. 
Operation To display the trunk group status, press the following keys: 
l Press the TRUNK GROUP key. The display shows the status of the 
f@t 19 trunk groups. 
l Press the MORE softkey to display the status of the next 20 trunk 
groups. 
l Press the MORE softkey to display the status of the remaining 11 trunk 
groups. 
l Press the EXIT softkey. 
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							Features Description 
Auto-Answer 
Description When the Auto-Answer feature is active, incoming calls ring briefly, then 
the set answers the call in Handsfree mode; see Han&free Operation. 
When the caller hangs up, a short burst of tone is heard over the 
SUPERSETtelephone’s speaker and the set goes idle. Call origination is 
not affected. 
This feature is available on SUPERSET 470, SUPERSET 420, and 
SUPERSET 430 telephones. 
Conditions 
2-50 The following conditions apply to this feature: 
l A directed page to a SUPERSET 410, SUPERSET 420, or 
SUPERSET 430in auto-answer mode is handled like a normal directed 
page: the set rings briefly, then the set speaker turns on, but the set 
microphone remains off. 
l There are no restrictions on the connection of Auto-Answer SUPERSET 
telephones and loop start CO and DISA trunks. 
l Auto Answer is not available on industry-standard telephones or 
SUPERSET 401+ telephones. 
l When a call arrives at the set, the set does not warble. Instead the user 
hears a short tone through the speaker. The user hears another short 
burst of tone when the call is completed. 
l If Auto-Answer is used with the headset feature then the tones are heard 
in the headset and not through the speaker. 
l The feature prevents calls directed at the prime line of the SUPERSET 
telephone from ringing other appearances of the prime line because 
the call is automatically answered. If the call is not automatically 
answered (the prime appearance or the SUPERSETtelephone is busy) 
then the other appearances ring if possible. 
l The feature only operates for calls directed at the prime line of a 
SUPERSET telephone. 
l The feature prevents any other line appearances on the set from 
causing the set to ring. Instead, the new call ring is used to notify the 
set user of new calls on other lines. 
l Auto-Answer is ignored when callbacks, recalls and hold timeout recalls 
ring the SUPERSET telephone. 
l In ACD, agents can be forced into Auto-Answer mode upon login; refer 
to the ACD TELEMARKETER@ Application Package. 
l If Auto Answer is activated at a set and if the prime line of the set is 
busy, calls to any other line appearances on the set will not be indicated 
with standard ringing. Instead, the calls will be indicated by New Call 
Ring (a single burst of ringing). 
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