Mitel SX 200 ML PABX Instructions Guide

							Features 
Term 
cos 
COR 
ARS 
Automatic Route Select 
ANI 
Traveling Class 
Marks 
End Node 
Intermediate 
Node 
Hub 
Information 
Elements 
Null Network 
Element 
Marker 
Table 2-1 Glossary of Analog Networking Terms 
Definition 
Class of Service 
Class of restriction 
Automatic Number Identification 
A means of tagging the call with the caller’s level of authorization (COS and COR); based on 
account codes, to be used by the private network in the handling of the call. 
A network node that supplies network information elements to the network, but does not 
receive information elements from the network; (i.e., information flows from the end node out 
into the network.) 
A network node linking at least two other network nodes. Information elements received by 
Node B from Node A, are supplied to Node C. 
A node in the network that uses information elements from other nodes in the network in order 
to provide some network feature. 
The following information elements are available: Caller’s Extension Number, Caller’s Dialed 
Account Code, and Primary Node-ID of the PABX. 
This is a network element’s access code followed immediately by a terminator. 
This is a special characterto identify Information Elements that are programmed in CDE Form 
22 (ARS Modified Digit Table); currently “*6”, “*7”, and “*8” are used. 
Table 2-2 Information Elements for Analog Networking 
Information 
Element 
Caller’s extension 
number 
Caller’s dialed 
account code 
PABX Node ID 
0 
Feahre Access 
Code 
Accept Caller’s 
Extension 
(destination node) 
Verifiable Account 
Code (destination 
node) 
Node ID 
(originating node) Marker 
*6 
*7 
*8 Comments 
The extension number passed in intermediate 
node or the extension number of the forwarding 
party or the extension number associated with 
the telephone is sent. 
The account code the caller dialed is sent. If 
the trunk at the destination is a Special DISA 
trunk and this information element appears first 
in the digit string, the feature access code is 
not required. 
The Node ID of this PABX is sent. This marker 
usually precedes the caller’s Extension 
marker, forming a compound extension 
number. 
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							Features Description 
Attendant Abbreviated Dial Number Entrv 
Description This feature allows the attendant to program system abbreviated dial 
numbers from the attendant console. Selected attendants have the option 
of making abbreviated dial numbers confidential. This restricts the viewing 
and changing of the number to only those attendants permitted to do so. 
See Abbreviated Dial. 
Conditions The following conditions apply to this feature: 
l Only one device (console or terminal) can be programming system 
abbreviated dial numbers at one time. 
l While the console is using the abbreviated dial number entry feature, 
CDE Form 31 (System Abbreviated Dial Entry) cannot be accessed. 
Similarly, the console cannot use the abbreviated dial number entry 
feature while CDE Form 31 (System Abbreviated Dial Entry) is being 
accessed. 
l The number programmed is not limited to external numbers - it can be 
any access code in the system. 
Programming To allow abbreviated dial programming, enable COS Option 111 (Attendant 
Abbreviated Dial Programming) for the console. 
To allow the display of confidential abbreviated dial numbers, enable COS 
Option 110 (Attendant Abbreviated Dial Confidential Number Display) for 
the console. This option applies to both programming and dialing of the 
confidential abbreviated dial numbers. 
The console has unrestricted use of all abbreviated dial numbers. Program 
an access code in CDE Form 02 (Feature Access Codes) for Feature 24 
(Abbreviated Dial Access). 
See Abbreviated Dial for further information. 
Operation To program an abbreviated dial number, perform the following procedure: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the ABBR DIAL softkey. 
l Enter the desired index number. 
l Press the ENTER softkey. 
l Press the PRIVATE softkey (only if this is to be a confidential number). 
l Enter the desired index number. 
l Press the SET softkey. 
l Press the EXIT softkey. 
To view abbreviated dial numbers, enter the following: 
l Press the FUNCTION key. 
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							Features 
l Press the ATT FUNCTION softkey. 
l Press the ABBR DIAL softkey. 
l Enter the desired index number. 
l Press the EXIT softkey. 
Attendant Access (Dial 0) 
Description 
Conditions The following conditions apply to this feature: 
l The attendant access code can generally be used in the system 
wherever an attendant individual directory number can be programmed 
except in the call rerouting table; this can include call forwarding. 
Programming Assign an access code to Feature 11 (Extension General Attendant 
Access) in Form 02 (Feature Access Codes). 
Assign a console directory number to Station Dial 0 Routing in CDE Form 
19 (Call Rerouting Table). 
Operation 
Dial Attendant Access Code.  A feature access code (usually 0) is provided for reaching the attendant. 
The destination can change based on night/day service. The destination 
can be a device type other than a console or LDN. There is also a second 
class of dial 0. See Priority Dial 0 in this practice. 
The attendant can be reached by dialing: 
. 
attendant access code (usually 0), which is to a console directory 
number, 
. 
console directory number, or 
l attendant access code which is routed to an LDN key. 
Attendant Advisory Message Setup 
Description 
Conditions 
Programming 
Operation 
March 1997 
There are eight default and seven programmable messages for use on 
SUPERSET 420, and SUPERSET 430 LCD displays. The attendant can 
read a set’s currently displayed message, or read through the available 
messages and choose one for display on the set; see Messaging -Advisory. 
None. 
None. 
To read all of the available messages, perform the following procedure: 
l Press the FUNCTION key. 
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							Features Description 
l Press the ATT FUNCTION softkey. 
l Press the STATIONS softkey. 
l Enter a SUPERSET 420 or a SUPERSET 430 extension number. 
l Press the SET UP MSG softkey. 
The messages will appear at the start of the second line on the console’s 
LCD display. All of the available messages can be read by pressing the 
NEXT softkey. An OFF softkey is presented for the message currently 
displayed (if any) on the specified SUPERSETtelephone. All other 
messages will result in an ON softkey being presented. 
To set up or remove a message from a SUPERSETtelephone, enter the 
same keys as above in the same order, and press the ON or OFF softkey 
as required. 
Attendant Alarm Readout 
Description 
The attendant console can display the alarm logs presently active in the 
system. The attendant can cause a readout of the alarm messages one by 
one using the softkeys. The message indicates the fault and its location. 
Conditions For the attendant to access the alarms, the following conditions must apply: 
l There must be no other console accessing alarms. 
l There must be no console or maintenance terminal accessing 
maintenance or CDE function. 
l There must be no current test line access. 
l Logs can be reviewed only once from the attendant console. 
l The ALARM softkey indicator appears only if an alarm state currently 
exists. 
l The alarm icon is not presented for minor alarms conditions. 
Programming Enable COS Option 102 (Attendant Display of System Alarms) for the 
console. 
Operation To obtain an alarm readout, press the following keys in sequence: 
l FUNCTION key. 
l ALARM softkey. 
l MORE softkey. 
l CANCEL softkey. 
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							Features 
Attendant Automatic Overflow 
Description 
Conditions 
Programming 
Operation Attendant automatic overflow provides a recorded announcement to 
incoming calls that are not answered by the attendant within a pre-defined 
time. This feature operates primarily during peak periods of incoming traffic. 
For more information on the operation and programming see the feature 
RAD Support. 
An answering machine should not be used. Because the connection to the 
recorded announcement device is listen only, the caller cannot leave a 
message. 
In the console’s class of service, set COS Option 118 (Attendant Call 
Forward - No Answer Timer) for the time that the answering machine should 
wait before playing the recorded announcement. Enable COS Option 705 
(Automatic Overflow from Attendant) in the caller’s COS (trunk, extension, 
or SUPERSETtelephone). Enter the extension of a recording device hunt 
group into CDE Form 19 (Call Rerouting Table) under “UCD/Attendant 
Recording Routing for This Tenant”, under the console’s tenant. 
When an incoming call is not answered within the programmed time, a 
recording is connected to the caller to advise the caller that there are many 
incoming calls and the call will be answered shortly. The actual message 
given is a pre-recorded message, recorded by the customer on a 
customer-provided recorded announcement device. The position of an 
incoming call being held in the calls waiting to be answered queue, is 
maintained while receiving the recorded message. The recorded message 
will be terminated as soon as an attendant becomes available. If the 
incoming call is still waiting to be answered after the complete message 
has been delivered, the incoming call is connected to system 
Music-on-Hold. The Final Ring Time-out (System Option 51) in CDE Form 
4 continues to run until the console answers the call. It does not stop when 
the RAD answers the call. 
Attendant Bell Off 
Description This feature allows the attendant to mute the console ringer. Incoming calls 
are indicated by a flashing Answer Key LED and LDN softkeys displayed 
on the console. When the console ringer is disabled, “BELL OFF” appears 
on the second line of the console LCD display. 
Conditions The following conditions apply to this feature: 
l The system default state for this feature at power-up is “BELL ON”. 
l The status of the bell is ignored by lockout alarms ringing at the console. 
l There is no bell on the console if Attendant Tone Signaling has been 
enabled on the console. 
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							Features Description 
Programming Enable COS Option 100 (Attendant Bell Off) for the console. 
Operation To disable the console ringer, press the following keys: 
l FUNCTION key. 
l BELL OFF softkey. 
To enable the console ringer, press the following keys: 
l FUNCTION key. 
l BELL ON softkey. 
Attendant Busy Override 
Description 
Conditions 
Programming 
Operation This option allows the attendant who encounters a busy connection, to 
override the connection and enter the call; see Override (Intrude). 
The following conditions apply to this feature: 
l This applies to override of trunkcalls through the Attendant Direct Trunk 
Select feature. See Override (Intrude) for more conditions. 
l You cannot override a call if a trunk or extension in the call has COS 
Option 238 (Override Security) enabled in its class of service. 
l An Override warning tone is heard by both parties before voice contact 
is established. 
Enable COS Option 500 (Override) for the console. 
Having reached a busy number: 
l Press and hold down the console OVERRIDE softkey 
- all parties in the connection hear a warning tone and the attendant 
is connected to the call. 
l Release the OVERRIDE softkey 
- the attendant is released from the call. 
Note: If the call cannot be overridden, re-order tone is returned, and the console LCD 
displays “CANT’. 
Attendant Callbacks - Busy/No Answer 
Description The attendant can set up a callback if the called destination is busy or does 
not answer. The attendant can also cancel all callbacks in the system. 
See Expensive Route Warning for callbacks to ARS for less expensive 
routes. 
See Callbacks for details on callbacks. 
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							Features 
Conditions The following conditions apply to this feature: 
l See Callbacks. 
l The attendant can only cancel callbacks from a system device if the 
Device Interconnection Control Table allows the device and the console 
to be connected (check CDE Form 30 - Device Interconnection Table). 
l See Attendant Default Call Position for information on the call position 
where the CALLBACK softkey appears. 
Programming None. 
Operation 
Having reached a busy or non-answering number, press the CALLBACK 
softkey. The console rings as soon as the destination becomes available. 
When the attendant answers the ring, CALLBACK appears on the display. 
As soon as the attendant answers the callback, the called party rings. 
Attendant Call Forward Setup and Cancel 
Description The Attendant Call Forward Setup and Cancel feature allows the attendant 
to set up, review and cancel call forwarding for any extension. The extension 
for which the attendant sets up forwarding need not have any of the call 
forwarding features in its COS. The attendant may also set up call 
forwarding from the extension to the attendant. The attendant can also 
cancel call forwarding for all extensions at once. 
Conditions The following conditions apply to this feature: 
l The extension or console to which the calls are forwarded must not 
have Option 234 (Never a Forwardee) in its COS. 
l Valid forward destinations are: hunt groups (not data or modem pool), 
consoles, telephones, abbreviated dial numbers, Dial 0 access code, 
LDN, night bells, and ACD paths. 
l The cancel of all forwarding by the console only applies to extensions 
for which device interconnection control checks pass between the 
console and the extension. 
Programming 
Enable COS Option 123 - Attendant Call Forward Setup and Cancel in the 
attendant COS, and if split call forwarding is required, enable COS Option 
260 (Internal/External Split Call Forwarding). 
Operation To set up call forwarding to an internal number, perform the following 
procedure: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the STATIONS softkey. 
l Dial the extension number. 
l Press the CALL FWD softkey. 
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							Features Description 
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l Press the EXTERNAL or INTERNAL softkey (only when split forwarding 
enabled). 
l Enter the desired call forward destination extension number. 
l Press the ALWAYS or NO ANSWER or ON BUSY or BUSY/NO ANS 
softkey. 
To set up call forwarding to an external number, press the following keys 
in this sequence: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the STATIONS softkey. 
l Dial the extension number. 
l Press the CALL FWD softkey. 
l Press the EXTERNAL or INTERNAL softkey (only when split forwarding 
enabled). 
l Enter the desired call forward destination speed call number. 
l Press the ALWAYS or NO ANSWER or ON BUSY or BUSY/NO ANS 
softkey. 
To review call forwarding for an extension, press the following keys, in this 
sequence: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the STATIONS softkey. 
l Dial the extension number. 
l Press the CALL FWD softkey. 
l Press the EXTERNAL or INTERNAL softkey (only when split forwarding 
enabled). 
To cancel call forwarding for a single extension, press the following keys, 
in this sequence: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the STATIONS softkey. 
l Dial the extension number. 
l Press the CALL FWD softkey. 
l Press the EXTERNAL or INTERNAL softkey (only when split forwarding 
enabled). 
l Press the CANCEL softkey. 
To cancel call forwarding at all stations: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the MORE . . . softkey. 
l Press the CAN. ALL FWD softkey. 
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							Features 
Attendant Call Selection 
Description The attendant console has up to ten call selection positions that appear as 
softkeys when the console is receiving an incoming call. The system sets 
up some positions by default for certain call types. Other positions are user 
defined LDN keys. 
Calls arriving at the console are queued on a first come first served basis 
and the answer LED indicator flashes. The LCD display also indicates the 
number of calls waiting. 
The attendant call selection feature allows the attendant to answer calls in 
sequence or by call type. Pressing the answer key answers calls in the 
order that they arrived at the console regardless of call type. Using a 
selection position softkey answers calls by call type regardless of the time 
they arrived at the console. 
Conditions None. 
Programming For setting up answering positions other than the defaults listed in 
ATTENDANT DEFAULT CALL POSITIONS, see Console LDN Keys. 
Operation To answer the first call in the attendant queue, press the ANSWER key - 
the tone ringer stops, the prompt associated with the call type is removed 
if there are no more calls of that type calling, the display shows the number 
of the calling trunk or extension and the attendant is connected to the calling 
w-b 
To answer a specific call type, press the softkey associated with the desired 
call type - the tone ringer stops, the ANSWER LED indicator indicates 
steadily, the display shows the number of the originating party, and the 
attendant is connected to the calling patty. 
Attendant Call Splitting and Swapping 
Description During the setting up of a call between two parties, the attendant may be 
required to speak to both parties, or to speak privately with either party. The 
attendant can do this by using the CONF, SOURCE, and DEST softkeys. 
Conditions 
None. 
Programming None. 
Operation Establish a 3-party conference via the CONF softkey - the attendant may 
now speak to both parties. 
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							Features Description 
Press either the SOURCE or DEST softkey to split the call and talk to the 
selected party privately. The attendant may alternate between the parties 
by pressing one of the two softkeys, as required to select the desired party. 
Press the RELEASE key to disconnect the attendant from the conference, 
leaving the two parties connected. 
Press the CANCEL key to drop the conference, disconnecting both parties 
from the attendant, and leaving the console in idle mode. 
Attendant Calls Forwarded On No Answer 
Description 
Calls directed to the Listed Directory Number (LDN) of a console which are 
not answered within a predetermined time-out period are rerouted to a 
NIGHT 1 destination (if there is one). For CO trunks, the reroute is to the 
trunk’s NIGHT 1 answer point. For DID trunks, the reroute is to the Attendant 
DID Access NIGHT 1 answer point for the trunk’s tenant. For dial-in Tie 
trunks, the reroute is to the Attendant Dial-in Tie Access NIGHT 1 answer 
point for the trunk’s tenant. For sets, consoles, and DISA trunks, the reroute 
is to the Dial 0 NIGHT 1 Answer Point for the set’s or console’s or trunks 
tenant. 
See Call Rerouting for how this fits in with recalls to the console. 
Conditions The following conditions apply to this feature: 
l Rerouting does not occur unless the NIGHT 1 and day service answer 
points are different. 
l No further rerouting is done for DID/TIE trunks after a DID/TIE BUSY 
or ALWAYS reroute, or after a DID/TIE trunk is routed to the Night 
Access Point for DID or TIE trunks. 
l No reroute is done for calls directed to the LDN from a DND, Vacant or 
Illegal number intercept, or from a DID/TIE intercept routing. 
l No reroute is done for a call recalling to the console (calling the default 
RECALL softkey). 
l The feature applies after forwarding has occurred to an LDN. 
l This feature is mutually exclusive with Attendant Automatic Overflow; 
also see Attendant Automatic Overflow. 
Programming Enable COS Option 107 (Attendant Automatic Call Forward - No Answer) 
for the console where the LDN is programmed. If the LDN is programmed 
on more than one console, enable COS Option 107 in the Class of Service 
of the console that has the lowest bay/slot/circuit location. 
Set the time-out period via COS Option 118 (Attendant Call Forward - No 
Answer Timer) for the console where the LDN is programmed; the default 
time is 30 seconds. 
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