Mitel SX 200 ML PABX Instructions Guide

							Features 
l Enter the destination number. If an invalid number is entered, the display 
shows INVALID NUMBER. Use the t softkey to back space and erase 
the entry. Enter the correct number (can be a speedcall key, if 
programmed) or press the CURRENT NO. softkey to restore the 
previously programmed destination, if available (only available when 
the current forward destination is anything but a speedcall). 
l Press the SAVE/ON softkey. The display returns to normal.  
appears in the top right corner. 
Call Forwarding - Busy/Don’t Answer 
Description 
This feature forwards all calls received when the extension is busy, or calls 
that are not answered within a selected time-out period. While the extension 
is idle, calls may be made and received normally. 
Conditions 
The following conditions apply to this feature: 
l COS Option 260 (Split Forwarding) must be disabled. 
l Refer to conditions listed under the heading, Call Forwarding. 
l For Call Forwarding - Don’t Answer, a caller camps on to the forwarding 
destination if allowed to campon; see Campon for audio details. 
l Call Forwarding - Don’t Answer has no effect when a SUPERSET 
telephone answers the call using the Auto-Answer feature. 
l SUPERSET telephone keys with a ring type of DELAY, or multicall 
DELAY RING line appearances of extension numbers, will not ring if 
the extension has a DELAY RING timer active (controlled by COS option 
263 Delay Ring Timer) which has a longer duration than the Forwarding 
- Don’t Answer timer. When both options are active, both timers begin 
at the same time. If the delay ring timer expires first, the line will ring. If 
the forwarding timer expires first, the delay timer is canceled and ringing 
will not occur. 
Programming Enable COS Options 206 (Call Forwarding - Busy), and 207 (Call 
Forwarding - Don’t Answer) in the extension’s COS. 
Enable COS Option 262 (Ignore Forward Busy with Free Appearance) to 
have Call Forward Busy ignored when there are any free line appearances 
of the station or set. The next free appearance will be rung. COS option 
262 will also cause call forward busy to be ignored on sets using a line other 
than prime and which do not have appearances of their prime elsewhere. 
This applies only to the busy portion of Call Forward Busy /Don’t Answer. 
Ensure Feature Access Code 03 (Call Forwarding - All Calls) has a feature 
access code programmed. 
For feature key activation of call forwarding on a SUPERSET 470 or 
SUPERSET420telephone, program a CALL FORWARD feature key. (See 
feature Keys.) 
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							Features Description 
Operation Operation varies depending upon the device type as described below: 
Industry-standard and SUPERSET 407+ Telephones: 
To set up Call Forwarding - Busy/Don’t Answer: 
l Lift the handset - wait for dial tone. 
l Dial the access code for Call Forwarding - All Calls. 
l Dial the Condition code for the desired type of forwarding Busy/Don’t 
Answer. 
l Dial the number to which calls are to be forwarded. 
l Dial tone returns. 
l Hang up - the extension is available for normal use. 
2-72 To cancel forwarding (all types): 
l Lift the handset - wait for dial tone. 
l Dial the Call Forwarding - All Calls access code. 
l Hang up - the forwarding is canceled. 
or 
l Lift the handset - wait for dial tone. 
l Dial the Clear All Features access code (see Clear All Features). This 
also cancels all forwarding at the telephone. 
SUPERSET 410 Telephones: 
To set up Call Forwarding - Busy/Don’t Answer: 
l Follow the same procedure as for industry-standard telephones; it is 
also possible to dial the codes and extension destination directly on the 
keypad and then press the SPEAKER ON/OFF key to go on-hook. 
To activate or deactivate forwarding already programmed: 
l Press the CALL FORWARD feature key, if programmed. The LCD 
indicator is dark (activated) to indicate forwarding active, clear to 
indicate not active. 
SUPERSET 420 Telephones: 
To display the current forwarding type and destination: 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. The display shows the current forwarding type 
and destination, if programmed. 
l Press SUPERKEY to return to normal display. 
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							Features 
To activate forwarding already programmed (split forwarding disabled): 
l Press the CALL FORWARD feature key. The indicator beside the key 
turns on to indicate that Call Forwarding is activated. (Refer to Feature 
Keys for instructions on programming this feature key.) 
or, if a CALL FORWARD feature key isn’t programmed, 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. 
l Press the CHANGE softkey. 
l Press the TURNON softkey. An asterisk appears next to the destination 
to indicate that call forwarding is activated. 
l Press SUPERKEY to return to normal display. 
To deactivate forwarding (split forwarding disabled): 
l Press the CALL FORWARD feature key. The indicator beside the key 
turns off to indicate that Call Forwarding is deactivated. 
or, if a CALL FORWARD feature key isn’t programmed, 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. 
l Press the CHANGE softkey. 
l Press the TURNOFF softkey. The asterisk next to the destination 
disappears. 
l Press SUPERKEY to return to normal display. 
To program Call Forwarding - Busy/Don’t Answer: 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. The display shows the current forwarding type 
and destination, if programmed. 
l Press the CHANGE softkey. 
l Press the PROG softkey. 
l Press the NO softkey until BUSY/NO ANSWER? appears in the display. 
l Press the YES softkey. 
l Enter the destination number. If an invalid number is entered, the display 
shows INVALID. Use the t softkey to back space and erase the entry. 
Enter the correct number (can be a speedcall key, if programmed). 
l Press the SAVE softkey. The type of forwarding, the forwarding 
destination and an * appear momentarily in the display. The display 
then returns to showing the date and time. Call Forwarding is now 
programmed and enabled. 
March 1997 
Note: The asterisk indicates that call forwarding is enabled. 
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							Features Description 
SUPERSET 430 Telephones: 
To display the current forwarding type and destination: 
. 
Press SUPERKEY. 
l Find the FORWARDING softkey. (Use the MORE softkey.) 
l Press the FORWARDING softkey. The display shows the current 
forwarding type and destination, if programmed. 
l Press SUPERKEY to return to normal display. 
To activate forwarding already programmed: 
l Press the TURN FWD ON softkey. cFWD ON> appears in the upper 
right corner of the LCD. 
To deactivate forwarding: 
l Press the TURN FWD OFF softkey. cFWD ON> disappears. 
To set up Call Forwarding - Busy/Don’t Answer: 
l Press SUPERKEY. 
l Find the FORWARDING softkey. (Use the MORE softkey.) 
l Press the FORWARDING softkey. The display shows the current 
forwarding type and destination, if programmed. 
l Press the CHANGE softkey. Softkeys appear for the types of forwarding 
enabled in the set’s COS. 
l Select Call Forwarding - Busy/Don’t Answer. The display requests the 
destination number. 
l Enter the destination number. If an invalid number is entered, the display 
shows INVALID NUMBER. Use the t softkey to back space and erase 
the entry. Enter the correct number (can be a speedcall key, if 
programmed) or press the CURRENT NO. softkey to restore the 
previously programmed destination, if available (only available when 
the current forward destination is anything but a speedcall). 
l Press the SAVE/ON softkey. The display returns to normal.  
appears in the top right corner. 
Call Fotwardina - Follow Me 
Description This type of forwarding is unconditional. All calls are forwarded to the 
programmed destination. The number to which the calls are forwarded is 
the only party that may call the forwarding extension while Forwarding - 
Follow Me is active. The extension may originate calls in the normal manner. 
Conditions The following conditions apply to this feature: 
l COS Option 260 (Split Forwarding) must be disabled. 
l Refer to conditions listed under the heading, Call Forwarding. 
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							Features 
Programming Enable COS Option 209 (Call Forwarding - Follow Me) in the extension’s 
cos. 
Ensure Feature Access Code 03 (Call Forwarding - All Calls) has a feature 
access code programmed. 
For feature key activation of call forwarding on a SUPERSET 4 10 or 
SUPERSET420telephone, program a CALL FORWARD feature key. (See 
feature Keys.) 
Operation Operation varies depending upon the device type as described below. 
Industry-standard and SUPERSET 407+ Telephones: 
To set up Call Forwarding - Follow Me: 
l Lift the handset - wait for dial tone. 
l Dial the access code for Call Forwarding - All Calls. 
l Dial the condition code for the desired type of forwarding. 
l Dial the number to which calls are to be forwarded. 
l Dial tone returns. 
l Hang up - the extension is available for normal use. 
To cancel forwarding (all types): 
l Lift the handset - wait for dial tone. 
l Dial the Call Forwarding - All Calls access code. 
l Hang up - the forwarding is canceled. 
OR 
l Lift the handset - wait for dial tone. 
l Dial the Clear All Features access code (see C/ear All features). This 
also cancels all forwarding at the telephone. 
SUPERSET 410 Telephones: 
To set up Call Forwarding - Follow Me: 
l Follow the same procedure as for industry-standard telephones; it is 
also possible to dial the codes and extension destination directly on the 
keypad and then press the Speaker On/Off key to go on-hook. 
To activate or deactivate forwarding already programmed: 
l Press the CALL FORWARD feature key, if programmed. The LCD 
indicator is dark (activated) to indicate forwarding active, clear to 
indicate not active. 
SUPERSET 420 Telephones: 
To display the current forwarding type and destination: 
l Press SUPERKEY. 
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							Features Description 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. The display shows the current forwarding type 
and destination, if programmed. 
l Press SUPERKEY to return to normal display. 
To activate forwarding already programmed (split forwarding disabled): 
l Press the CALL FORWARD feature key. The indicator beside the key 
turns on to indicate that Call Forwarding is activated. (Refer to Feature 
Keys for instructions on programming this feature key.) 
or, if a CALL FORWARD feature key isn’t programmed, 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. 
l Press the CHANGE softkey. 
l Press the TURNON softkey. An asterisk appears next to the destination 
to indicate that call forwarding is activated. 
l Press SUPERKEY to return to normal display. 
To deactivate forwarding (split forwarding disabled): 
l Press the CALL FORWARD feature key. The indicator beside the key 
turns off to indicate that Call Forwarding is deactivated. 
or, if a CALL FORWARD feature key isn’t programmed, 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. : 
l Press the YES softkey. 
l Press the CHANGE softkey. 
l Press the TURNOFF softkey. The asterisk next to the destination 
disappears. 
l Press SUPERKEY to return to normal display. 
To program Call Forwarding - Follow Me: 
l Press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. The display shows the current forwarding type 
and destination, if programmed. 
l Press the CHANGE softkey. 
l Press the PROG softkey. 
l Press the NO softkey until ALWAYS FORWARD? appears in the 
display. 
l Press the YES softkey. 
.’ 
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							Features 
l Enter the destination number. If an invalid number is entered, the display 
shows INVALID. Use the t softkey to back space and erase the entry. 
Enter the correct number (can be a speedcall key, if programmed). 
l Press the SAVE softkey. The type of forwarding, the forwarding 
destination and an * appear momentarily in the display. The display 
then returns to showing the date and time. Call forwarding is now 
programmed and enabled. 
Note: 
The asterisk indicates that call forwarding is enabled. 
SUPERSET 430 Telephones: 
To display the current forwarding type and destination: 
l Press SUPERKEY. 
l Find the FORWARDING softkey. (Use the MORE softkey.) 
l Press the FORWARDING softkey. The display shows the current 
forwarding type and destination, if programmed. 
l Press SUPERKEY to return to normal display. 
To activate forwarding already programmed: 
l Press the TURN FWD ON softkey. cFWD ON> appears in the upper 
right corner of the LCD. 
To deactivate forwarding: 
l Press the TURN FWD OFF softkey.  disappears from the 
display. 
To set up Forwarding - Follow Me: 
l Press SUPERKEY. 
l Find the FORWARDING softkey. (Use the MORE softkey.) 
l Press the FORWARDING softkey. The display shows the current 
forwarding type and destination, if programmed. 
l Press the CHANGE softkey. Softkeys appear for the types of forwarding 
enabled in the set’s COS. 
l Select ALWAYS. The display requests the destination number. 
l Enter the destination number. If an invalid number is entered, the display 
shows INVALID NUMBER. Use the t softkey to back space and erase 
the entry. Enter the correct number (can be a speedcall key, if 
programmed) or press the CURRENT NO. softkey to restore the 
previously programmed destination, if available (only available when 
the current forward destination is anything but a speedcall). 
l Press the SAVE/ON softkey. The display returns to normal. cFWD ON> 
appears in the top right corner. 
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							Features Description 
Call Forwarding - I’m Here 
Description 
Conditions 
Programming 
Operation 
This type of forwarding operates the same as Forwarding - Follow Me, but 
it is activated from another extension. All calls are forwarded to the new 
location. The forwarded extension can originate calls in the normal manner. 
The following conditions apply to this feature: 
l COS Option 234 (Never a Forwardee) must be disabled for this 
extension. 
l For a display telephone to receive the I’m Here message prompt, it must 
have COS Option 234 (Never a Forwardee) disabled and COS Option 
209 (Call Forward - Follow Me) enabled. 
Enable COS Option 209 (Call Forwarding - Follow Me) in the set’s COS. 
Program access codes for Feature Access Code 06 (Call Forwarding - I’m 
Here) and Feature Access Code 07 (Call Forwarding - Cancel I’m Here). 
Operation varies depending upon the device types as described below. 
Industry-standard and SUPERSET 401+ Telephones: 
To select Call Forwarding - I’m Here: 
l At another extension, lift the handset - wait for dial tone. 
l Dial the Call Forwarding - I’m Here access code. 
l Dial your own extension number - dial tone returns. 
l Hang up - the extension is available for normal use. 
To cancel Call Forwarding - I’m Here from the telephone which set Call 
Forward - I’m Here: 
l Lift the handset - wait for dial tone. 
l Dial the Cancel I’m Here access code. 
l Dial the extension whose forwarding is to be canceled; hang up - the 
forwarding is canceled for that extension. 
OR 
l Hang up - all I’m Here forwarding to this extension is canceled. 
SUPERSET 470 
Telephones: 
To select Call Forwarding - I’m Here: 
l At another extension, dial the Call Forwarding - I’m Here access code. 
l Dial your own extension number - dial tone returns. 
l Press the SPEAKER ON/OFF key -the extension is available for normal 
use. 
To cancel Call Forwarding - I’m Here from the telephone which set Call 
Forward - I’m Here: 
l Dial the Cancel I’m Here access code. 
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							Features 
March 1997 
l Dial the extension whose forwarding is to be canceled and press the 
SPEAKER ON/OFF key. The forwarding is canceled for that extension. 
OR 
l Press the SPEAKER ON/OFF key to cancel all I’m Here forwarding to 
this extension. 
SUPERSET 420 Telephones: 
To set up and turn on Call Forwarding - I’m Here: 
l At the destination SUPERSET 420 telephone, press SUPERKEY. 
l Press the NO softkey until CALL FORWARDING? appears in the 
display. 
l Press the YES softkey. 
l Press the NO softkey until I’M HERE? appears in the display. 
l Press the YES softkey. 
l Enter extension number from which calls are to be forwarded. If an 
invalid number is entered, the display shows INVALID. Use the t 
softkey to back space and erase the entry. 
. 
Press the SAVE softkey. The extension number and name from which 
your calls will be forwarded, appear momentarily in the display. The 
display then returns to showing the date and time. Call Forwarding is 
now programmed and enabled. 
To cancel Call Forwarding I’m Here: 
l Press the SPEAKER key. 
l Dial the Cancel I’m Here access code. 
l Dial the extension whose forwarding is to be canceled and press the 
SPEAKER key. The forwarding is canceled for that extension. 
OR 
l Press the SPEAKER key to cancel all I’m Here forwarding to this 
extension. 
SUPERSET 430 Telephones: 
To set up and activate Call Forwarding - I’m Here, using softkeys: 
l At the destination SUPERSET 430 telephone, find and press the 
FORWARDING softkey. 
l Press CHANGE softkey (necessary only if Split Forwarding is disabled). 
l Press TO ME softkey. 
l Enter extension number from which calls are to be forwarded. 
l Press SAVE/ON softkey. 
l The set displays NOW FROM XXXXX ALWAYS. 
To cancel Call Forwarding I’m Here: 
l Press the SPEAKER ON/OFF key. 
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							Features Description 
l Dial the Cancel I’m Here access code. 
l Dial the extension whose forwarding is to be canceled and press the 
SPEAKER ON/OFF key. The forwarding is canceled for that extension. 
OR 
l Press the SPEAKER ON/OFF key to cancel all I’m Here forwarding to 
this extension. 
Call Forwarding - Don’t Answer 
Description This feature forwards all calls that are not answered within a selected 
time-out period. Calls may be made and received normally. 
Conditions 
The following conditions apply to this feature: 
l For Call Forwarding - Don’t Answer, a caller camps on to the forwarding 
destination if allowed to campon; see Campon for audio details. 
l Call Forwarding - Don’t Answer has no effect when a SUPERSET 
telephone answers the call using the Auto-Answer feature. 
l SUPERSETtelephone key or multicall DELAY RING line appearances 
of extension numbers do not ring if the extension has activated Call 
Forwarding - Don’t Answer and the call is forwarded. The delay ring 
timer is the same as the call forward - don’t answer timer. However, the 
SUPERSET telephone provides visual indication of the incoming call. 
The SUPERSET telephone user can answer the call before the 
forwarding occurs. The exception to this condition occurs when the 
DELAY RING is controlled by COS option 263 Delay Ring Timer in the 
called party’s COS. In this instance, both timers begin at the same time. 
If the delay ring timer expires first, the line will ring. If the forwarding 
timer expires first, the delay timer is canceled and ringing will not occur. 
l Refer to conditions listed under the heading, Call Forwarding. 
Programming Enable COS Option 207 (Call Forwarding - Don’t Answer) in the extension’s 
cos: 
Ensure Feature Access Code 03 (Call Forwarding - All Calls) has a feature 
access code programmed. 
For feature key activation of call forwarding on a SUPERSET 4 70 or 
SUPERSET42Otelephone, program a CALL FORWARD feature key. (See 
Feature Keys.) 
Operation Operation varies depending upon the device type as described below. 
Industry-standard and SUPERSET 401+ Telephones: 
To set up Call Forwarding - Don’t Answer: 
l Lift the handset - wait for dial tone. 
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Revision 0 March 1997