Mitel SX 200 ML PABX Instructions Guide

							Features 
Flash - Calibrated 
Description 
Telephone users access many PABX features using a switch hook flash 
from industry-standard telephones. Calibrated Flash allows the system to 
consistently create the properflash time thus preventing confusion between 
flash and hang up attempts. On rotary dial sets, the user sends a calibrated 
flash by dialing the digit “1”. On DTMF sets equipped with a flash key, the 
user presses this key to send a switch hook flash to the PABX. 
Conditions The following conditions apply to this feature: 
l DTMF sets equipped with a flash button must have a calibrated flash 
time of 50 to 140 ms. 
l Rotary dial users can perform a calibrated flash, except when dialing a 
number. (The system interprets the digit 1 as part of the dialed number.) 
l For ONS and OPS line cards, flash timers have no effect on the 
calibrated flash detection circuits. 
Programming In CDE Form 04 (System Options/System Timers): 
l Enable System Option 37 (Calibrated Flash). 
l Set System Option 52 (Minimum Flash Timer) to 200 ms if a Calibrated 
Flash line card is used. 
l Enable System Option 38 (Switch-hook Flash). 
In the CDE Form 03 (COS Define): 
l Disable COS Option 223 (Flash Disable) to allow a flash to be 
processed. 
Operation In an established call: 
l Fern a rotary set, dial the digit 1 and proceed as appropriate for the 
feature. 
l From a DTMF set, press the calibrated flash button and proceed as 
appropriate for the feature. 
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							Features Description 
Flash Control 
Description 
Conditions The following conditions apply to this feature: 
l The options are disabled if the extension has COS Option 223 (Flash 
Disable) enabled in its COS. 
l The options are disabled for industry-standard telephones if System 
Option 38 (Switch-hook Flash) is disabled. 
Programming Enable any or all of the following COS Options for the extension: 
212 (Can Flash if Talking To An Incoming Trunk) 
213 (Can Flash if Talking To An Outgoing Trunk) 
214 (Cannot Dial a Trunk After Flashing) 
215 (Cannot Dial a Trunk if Holding or in Conference with a Trunk) 
Operation None. 
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This set of options limits the use of consultation hold (switch-hook flash) 
under certain conditions when an extension is in a call with a trunk or 
attempts to establish a call with a trunk. 
Flash On Incoming Trunk 
This feature allows extension users to place an incoming trunk on 
consultation hold. This enables the trunk call to be transferred, held, or 
added to a conference. The option does not apply when the extension is 
talking to a DISA trunk that has dialed into the system. 
Flash on Outgoing Trunk 
This option is the same as the previous option but it applies to outgoing 
trunks. 
Cannot Dial a Trunk After Flashing 
This option prohibits the extension user from accessing a trunk, through 
dialing or picking up a trunk on hold at another extension, while a 
consultation hold is in progress. The option does not apply to 
industry-standard telephones with COS Option 203 (Broker’s Call) or COS 
Option 252 (Broker’s Call With Transfer) in their COS or when picking up 
trunk calls that are ringing at another extension, 
Cannot Dial a Trunk If Holding or in Conference with a Trunk 
This option prevents devices from dialing a trunk call or picking up a trunk 
from another extension while another trunk is in a call (conference or two 
party) on consultation hold. This option does not apply to industry-standard 
telephones with COS Option 203 (Broker’s Call) or COS Option 252 
(Broker’s Call With Transfer) in their COS. 
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							Features 
Flash Disable 
Description An extension may be inhibited from using all services requiring the use of 
the switch hook flash. For SUPERSETtelephones, this prevents the 
extension from putting a call on consultation hold. 
Conditions The following conditions apply to this feature: 
Programming 
Operation 
l COS Options 223 (Flash Disable) is mutually exclusive with: 
COS Option 224 (Flash for Attendant) 
COS Option 203 (Broker’s Call) 
COS Option 252 (Broker’s Call With Transfer) 
COS Option 302 (Flash-In Conference). 
Enable COS Option 223 (Flash Disable) for the extension. 
Enable System Option 38 (Switch-hook Flash) to allow flashing for all 
industry-standard telephones in the system. 
None. 
Flash For Dial 0 (Attendant) 
Description An extension can be set to ring the Dial 0 Routing Point (usually the 
Attendant) automatically if a transfer is attempted while in an established 
call. 
Conditions The following conditions apply to this feature: 
l The extension cannot access any other feature requiring a switch hook 
flash; such as Broker’s Call, or Transfer/Conference, or Call Hold. 
l The conditions for consultation hold must be met before the call can 
proceed; see Transfer. 
l The extension calls the DIAL 0 or PRIORITY DIAL 0 routing, based on 
the extension’s tenant, COS, and the current NIGHT/DAY service. If 
there is no point specified for the given conditions then no call is made 
and reorder tone is supplied. 
l This only applies if there is not a call on Consultation Hold. 
Programming 
Enable COS Option 224 (Flash for Attendant) for the extension. 
Operation 
While on an established call, flash the switch-hook or press the Transfer 
softkey. The extension rings the Dial 0 (Attendant) Routing Point; the other 
party is placed on consultation hold. 
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							Features Description 
Flash For Waiting Call 
Description COS 
Option 205 (Flash for Waiting Call) allows a user to place a call on 
consultation hold and connect to a waiting call by performing a switchhook 
flash. 
If COS Option 252 (Broker’s Call with Transfer) is also enabled, a user can 
toggle between the two calls using the switchhook. The user is unable to 
form conferences if COS Option 252 is enabled. 
See Campon Warning Tone to allow the telephone to receive an audible 
notification of waiting calls. 
Conditions The following conditions apply to this feature: 
l This feature is for standard telephones. It is not intended for use on 
SUPERSET telephones. 
l Other features that are also activated with a switchhook flash affect the 
operation of this feature. 
For example, if COS Option 302 (Flash in Conference) is also enabled, 
when the station user performs a flash to answer a camped on call, 
the call is conferenced in with the current call. Th.e user can add each 
new call that camps on to the conference by performing another flash. 
l This feature takes precedence over any other feature which uses the 
switchhook flash. 
l The feature Flash Disable will not prevent this feature from functioning. 
l When this feature is enabled, the features F/ash ForAttendant, Broker’s 
Call, and Broker’s Call With Transfer will operate normally, provided 
that there are no calls waiting. 
l The use of this feature in conjunction with other features which use the 
switchhook flash may be complicated. The system will provide an 
indication that there is a call waiting (campon warning tone); however, 
the system does not provide an indication when the call is no longer 
waiting. 
l The first waiting caller is connected; see Campon for details on the 
ordering of waiting calls. 
Programming The following steps are required: 
l Enable System Option 38 - Switch-hook Flash. 
l Enable COS Option 205 - Flash For Waiting Call in the telephone’s 
cos. 
l COS Option 252 - Broker’s Call with Transfer in the telephone’s COS 
(recommended). 
l Enable campon for calling devices - see programming under Campon. 
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							Features 
Operation Upon hearing campon warning tone, flash the switchhook. The current call 
is placed on consultation hold, and the waiting call is connected. 
If COS Option 252 - Broker’s Call with Transfer is also enabled: 
While on a call you hear campon tone. 
l Flash the switchhook. 
Your current call is placed on consultation hold and you are connected 
to the camped on call. 
l Flash the switchhook to toggle between the two calls. 
To transfer one of the parties: 
l Inform the party that you will perform a transfer. 
l Flash the switchhook to connect to the other party and ask this party to 
hang up. 
After this party has hung up, you hear dial tone. 
l Dial the number of the desired station and hang up. 
The call is transferred. 
Flash Timing 
Description The flash timer is a systemwide programmable item; its value applies to all 
industry-standard telephones in the system. 
Minimum Flash Timer (10 ms units) 20 - 50 units 200 to 500 ms 
Maximum Flash Timer (10 ms units) 20 - 150 units 200 to 1500 ms 
Conditions 
None. 
Programming Set the desired times in Form 04 (System Options/System Timers) - System 
Options 52 - Minimum Flash Timer and 53 - Maximum Flash Timer. 
Operation 
None. 
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							Features Description 
Forward Campon 
Description Calls that camp on to a SUPERSET 470, SUPERSET 420 or 
SUPERSET 430telephone can be selectively forwarded to the telephone’s 
call forwarding destination. When a party camps on to a busy telephone 
that has call forwarding programmed (it may be active or inactive), the 
person at the busy telephone can press a softkey or the FORWARD CALL 
feature key to forward that waiting party to the call forwarding destination. 
See Call Forwarding for selecting a call forwarding destination. See 
Campon and Swap Campon also. 
Conditions The following conditions apply to this feature: 
l The softkey on the SUPERSET 420 telephones is only displayed for 
the first 10 seconds after a new caller camps on. After that time the 
softkey is removed. 
l The feature key on SUPERSET 470 telephones is only displayed for 
the first IO seconds after a new caller camps on. After that time the 
feature key is removed. 
l The feature forwards the first waiting caller. See Camponfor information 
on the ordering of waiting callers. 
l The feature is only available if the forwarding destination is idle; see 
Call Forwarding. 
l The feature is not available if the forwarding destination is a Speedcall 
key or system abbreviated dial number, unless the destination 
translates into an ONS voice mail station or hunt group number. 
Programming Program a forwarding destination for the SUPERSET telephone. 
For SUPERSET410telephones, program a FORWARD CALL feature key. 
Operation Operation varies depending upon the type of device as described below. 
SUPERSET 410 Telephones: 
l A new caller camps on to the telephone while you are talking to another 
w-V. 
l Press the FORWARD CALL feature key. The waiting caller is forwarded 
to the forward destination. 
SUPERSET 420 Telephones: 
l A new caller camps on to the telephone while the telephone is talking 
to another party. 
l Press the FORWARD softkey. The waiting caller is forwarded to the 
forward destination. 
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							Features 
SUPERSET 430 Telephones: 
l A new caller camps on to the telephone while you are talking to another 
PanY * 
l Press the CALL WAITING softkey. 
l Press the FWD WAITING softkey. The waiting caller is forwarded to the 
forward destination. 
Handsfree ODeration 
Description 
This feature enables users of SUPERSET 4 70, SUPERSET 420 and 
SUPERSET 430 telephones to have a telephone conversation without 
lifting the handset. 
Conditions The following conditions apply to this feature: 
The Microphone key can be used to turn off the microphone on 
SUPERSETtelephones. Refer to the Peripherals Devices Practice. 
Calls can be changed from handsfree to the handset by lifting the 
handset from the set and pressing the SPEAKER key. The call can be 
changed back to handsfree by pressing the SPEAKER key and then 
putting the handset back into the handset cradle. 
Handsfree cannot be used while the SUPERSET telephone is using 
the pager. 
Calls can be ended by using the SPEAKER or CANCEL key or the 
hangup prompt. 
COS Option 604 (PBX SUPERSET Telephone - Automatic Outgoing 
Line) affects handsfree dialing; see Line Selection. 
Key Set Line Preference affects handsfree dialing. 
Programming None. 
Operation To initiate handsfree dialing: 
l Press a dial pad key, a SPEEDCALL key, a line select key, or the 
SPEAKER key; the system selects a line to dial on. 
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							Features Description 
Handset Receiver Volume Control 
Description 
SUPERSET401+, SUPERSET410, SUPERSET420ar-d SUPERSET 
telephone users can adjust the volume of the set’s handset receiver. The 
handset receiver volume is independent of the set speaker (see Speaker 
Volume Control). 
Conditions None. 
Programming None. 
Operation To adjust the handset receiver volume: 
l During a conversation using the handset, press the VOL and A 
VOL v keys repeatedly to increase or decrease the handset receiver 
volume. 
Headset Operation 
Description 
Conditions 
Programming 
Operation 
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SUPERSET telephones can be equipped with headsets instead of 
handsets. The headset user answers incoming calls by pressing the line 
select key or the SPEAKER ON/OFF key and hangs up by pressing the 
CANCEL key or HANGUP softkey. The user can combine headset 
operation with the auto-answer feature for complete handsfree operation. 
The following conditions apply to this feature: 
l Sets with Headset Operation enabled must be operated only with 
headsets. 
l SUPERSET telephone compatible headsets must be supplied by the 
user. Headsets used with the 400 series SUPERSET telephones must 
be externally powered. 
l The handset must be out of its cradle for the headset to operate. 
Enable COS Option 612 (SUPERSETTelephone - Headset Operation) in 
the set’s COS. 
A call is ringing at the set: 
l Press the appropriate line select key, or, 
l Press the SPEAKER ON/OFF key, or, 
l With Auto-Answer, the call is answered automatically. 
To terminate the call: 
l Press the SPEAKER ON/OFF key or the HANGUP softkey. 
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							Features 
Hold 
Description 
This feature enables the telephone user to place the current call on hold, 
then replace the handset or use the telephone for other calls. While the call 
is held, the user can select all features normally available on the telephone. 
The held call can be retrieved at the telephone that placed it on hold 
or at 
another telephone. 
Do not confuse the call hold feature described here with the temporary 
consultation hold that occurs during a call transfer; see Transfer. 
See Add Held And Auto-ho/d for set hold features. 
See Attendant /-/o/d Positions for attendant hold features. 
see Subattendant Hold Positions for subattendant hold features. 
Conditions 
The following conditions apply to this feature: 
When the hold is done, the SUPERSETtelephone user enters the select 
line feature to choose another line; see Line Selection. 
System music is heard if it is available and continues even if the held 
party starts recalling to the SUPERSET telephone. If music is not 
programmed, silence is provided until the hold timeout period, when 
ringback is provided. 
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All SUPERSETtelephones in a conference call can put the conference 
call on hold. 
The HOLD button is only available when talking to another party 
or 
when in a conference call. A hold can’be done implicitly at other times 
through AUTO-HOLD. 
For industry-standard telephones, COS Option 211 (Call Hold and 
Retrieve Access) must be enabled in the set’s COS. 
At industry-standard telephones, the Call Hold feature does not operate 
if COS Option 223 (Flash Disable) or COS Option 224 (Flash For 
Attendant) is enabled in the set’s COS. 
An industry-standard telephone can have only one extension or trunk 
on hold at a time. It cannot put a conference call on hold. 
When an industry-standard telephone puts a call on hold it is free to 
make and receive other calls. 
When the user of an industry-standard telephone attempts to place a 
second call on hold, the call currently on hold is swapped with the call 
being placed on hold (i.e., when the second call is placed on hold, the 
user is reconnected to the first call that was placed on hold). 
When an industry-standard telephone puts a call on hold, the call is not 
occupying the station’s key line if it has one programmed. A SUPERSET 
telephone with an appearance of the line can put a call on hold on the 
industry-standard telephone’s key line as well. 
The Call Hold access code does not apply to SUPERSETtelephones 
that have a HOLD key. 
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							Features Description 
l If a call is on hold at a SUPERSETtelephone’s prime line, other calls 
can be made only if the set has other line appearances programmed. 
l There is no time limit on holding conference calls on a line. 
l There is no time limit on holding calls on a personal outgoing line. 
Hold Retrieve 
Calls can be retrieved remotely when calls are held on 
industry-standard telephone key lines or SUPERSETtelephone prime 
line appearances (key line appearances only). 
Calls cannot be retrieved from logical lines, direct trunk select, private 
trunk and private outgoing lines or from multicall line appearances. 
A call held on a key line appearance of a SUPERSET telephone can 
be retrieved by pressing the line key of the held call. Calls held on key 
line appearances on a SUPERSET telephone can also be retrieved 
from an industry-standard telephone. 
A held call cannot be retrieved if the retrieving party has a consultation 
hold in progress and the held party is an industry-standard telephone. 
A held call cannot be retrieved if the retrieving party has a consultation 
hold in progress and the held party is a SUPERSET telephone with 
COS Option 233 (Never a Consultee) enabled. 
A held call cannot be retrieved if COS Option 215 (Cannot Dial A Trunk 
If Holding A Conference With A Trunk) is enabled and the retrieving 
extension has a trunk in the call on consultation hold. 
When a two party call on a key, private trunk line or direct trunk select 
line is put on hold, other SUPERSETtelephones where the line appears 
can select the held line to connect to the held party. 
Conference calls on hold cannot be retrieved from other sets. They can 
be taken from hold through other appearances of the line only if the line 
was put on hold at those appearances as well. 
When a call is retrieved from an industry-standard telephone, the first 
check is for a call held by the telephone itself. If no call is being held, 
and if the industry-standard telephone has a key line appearance, then 
the line is checked for a held call. 
The activity of the holding set does not affect the ability of other devices 
to retrieve held calls. 
Industry-standard telephones, SUPERSETtelephones, and TIE trunks 
can retrieve remotely-held calls. 
Hold Timeout 
l When the held party starts ringing the holding set, the ringing is done 
as if the held party had just called the holding line. That is, all 
appearances of the line ring, with delay ring etc. operational. 
l If Auto-Answer is activated on the holding SUPERSETtelephone then 
it is ignored when the held party rings the set. 
l If call forward - don’t answer is activated on the holding set, the 
forwarding is done unless COS Option 222 (Call Forwarding Inhibit on 
Hold Timeout) is in the holding set’s COS. Other types of call forwarding 
are ignored. 
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