Lucent Technologies Whats New In DEFINITY Enterprise Communications Server Release 8.2 Manual

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
55 General Telephony Enhancements - Global 
1
cover on station 6000’s coverage path. Vector processing will continue and route 
the call to a remote location.
NOTE:
When station night service is active, calls are processed according to the 
administered night destination for the trunk group, not the night destination 
for the associated TN (i.e., these are not
 attendant group calls). If the night 
destination had been assigned as 
attd or left unassigned, the calls would 
have become attendant group calls and would be processed according to 
the partitions night destination.
Trouble Isolation: List Trace Command
Two new options for the list trace command allow customers and Tier 1 
technicians to troubleshoot misdirected calls, trunking/routing problems, and call 
denials.
nlist trace station nnnnn (where nnnnn is the number of the station you 
want to troubleshoot)
nlist trace tac xxxx (where xxxx is the identifier of the trunk you want to 
troubleshoot)
Execute the list trace command with the relevant option word.
nTo see all the list trace options, execute list trace at the command line.
nTo redisplay the most-recently done trace, execute list trace previous at 
the command line. 
nTo cancel a trace in progress, press F7.
!WARNING:
DEFINITY release 8.2 does not record all denial events. Always 
check translations before you escalate a problem.
For examp le, COR to COR restric tions are not rec ord ed  in the event 
log. If the event log  d oes not have entries for the c alling /c alled  
p arties, c hec k the COR translations.
Diagnostic Procedure
1. Execute list trace station nnnnn or list trace tac xxxx from the command 
line.
For tone traces (denial events) convert the call ID (cid) from decimal to 
hexidecimal, and continue with the following steps. 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
56 General Telephony Enhancements - Global 
1
2. Execute the display events command from the command line. Search for 
CATEGORYCATEGORY 
denial.
3. Search the EVENTS REPORT for the 
hexidecimal cid to troubleshoot the 
problem.
Diagnostic Example: list trace to Diagnose 
Intercept Tone (Denial)
In this example, the customer heard an intercept tone (denial of service).
Execute list trace station 
nnnnn and make the test call from that station:
Convert 528 to hexidecimal (0x210) and execute display events CATEGORY 
denial.
Search for event data 2 for hexidecimal cid 210:
list trace station 51001
                       LIST TRACE
time            data
11:58:57    active station    51001 cid 528
11:59:02    dial 9538
11:59:02    denial station    51001 cid 528
11:59:02 TRACE COMPLETE station 51001  cid 528
                          EVENTS REPORT
Event Event                   Event  Event  First       Last       Evnt
Type  Description             Data 1 Data 2 Occur       Occur       Cnt
1343 Need higher FRL to route 6      210    02/11/11:59 02/11/11:59 1 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
57 General Telephony Enhancements - Global 
1
Diagnostic Example: list trace to Diagnose Fast 
Busy (Reorder Tone)
In this example, no trunks were available in trunk group 1.
Execute list trace station 
nnnnn and make the test call from that station:
Convert 531 to hexidecimal (0x213) and execute display events CATEGORY 
denial.
Search for event data 2 for hexidecimal cid 213:
list trace station 51001
                       LIST TRACE
time            data
12:04:30    active station    51001 cid 531
12:04:32    dial 56001
12:04:32    reorder trunk-group 1   cid 531
12:04:032 TRACE COMPLETE station 51001  cid 531
                          EVENTS REPORT
Event Event                   Event  Event  First       Last       Evnt
Type  Description             Data 1 Data 2 Occur       Occur       Cnt
1012 Destination Unavailable  6      213    02/11/12:04 02/11/12:04 1 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
58 General Telephony Enhancements - Global 
1
Diagnostic Example: list trace to Diagnose DID 
not Ringing Correctly
In this example, the trace verifies the inbound digits from the network and traces 
DID trunk to VDN 52099, to vector 1, terminated to agent 51001.
Execute list trace tac 
xxxx and place the test call from the network:
Diagnostic Example: list trace to Diagnose 
Outpulsing Error
In this example, the trace verifies the outpulsing of incorrect digits to the central 
office (area code 303 is required). Trunk-group 81 member 1 outpulsed 5381788. 
The network rejected the call because it required a 10-digit number. The call did 
not complete, and the caller went on-hook.
Execute list trace station 
nnnnn and place the test call from the station:
list trace tac 7
                       LIST TRACE
time            data
11:38:30    active trunk-group 79 member 1  cid 516
11:38:33    dial 52099
11:38:33    ring vector 1   cid 516
11:38:41    active station     51001  cid 516
11:38:41 TRACE COMPLETE station 51001  cid 516
list trace station 51001
                       LIST TRACE
time            data
11:17:17    active station    51001  cid 522
11:17:20    dial 9538
11:17:20    term trunk-group 81    cid 522
11:17:21    dial 953817
11:17:21    seize trunk-group 81 member 1  cid 522
11:17:24    dial 95381788
11:17:24    outpulse done 5381788
11:17:32    active trunk-group 81 member 1  cid 522
11:17:34    idle station     51001  cid 522
11:17:34 TRACE COMPLETE station 51001  cid 522 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
59 General Telephony Enhancements - Global 
1
Diagnostic Example: list trace to Diagnose 
Station not Ringing
In this example, the trace verifies the inbound DID call to x52001 is forwarded off-
net and the trunk hung up.
Execute list trace station 
nnnnn:
Diagnostic Example: list trace to Analyze Call 
Coverage
In this example, the trace verifies the inbound DID call to x52002, no answer; rings 
x51002, no answer; 2010 no answer, 2010 (final point of coverage) continues to 
ring and then answers.
Execute list trace station 
nnnnn:
list trace tac 7
                       LIST TRACE
time            data
 10:42:15    active trunk-group 79 member 1  cid  504
 10:42:18    term station 52001 cid 504
 10:42:18    call-forwarding 9538
 10:42:18    term trunk-group 81    cid 504
 10:42:18    call-forwarding 95381788
 10:42:18    seize trunk-group 81 member 1  cid  504
 10:42:21    call-forwarding 95381788
 10:42:21    outpulse done 3035381788
 10:42:30    idle trunk-group 81 member 1  cid  504
 10:42:30 TRACE COMPLETE trunk-group  79 cid 504
list trace tac 7
                       LIST TRACE
time            data
 10:21:03    active trunk-group 79 member 1  cid  512
 10:21:06    dial 52002
 10:21:06    ring station 52002 cid 512
 10:21:16    no answer station 52002 cid 512
 10:21:16    coverage station 51002 cid 512
 10:21:32    no answer station 51002 cid 512
 10:21:32    coverage station 2010 cid 512
 10:21:47    no answer station 2010 cid 512
 10:21:47    coverage      cid 512
 10:21:55    active station     2010 cid 512
 10:21:57    idle station  cid  512
 10:21:57 TRACE COMPLETE trunk-group  79 cid 512 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
60 General Telephony Enhancements - Global 
1
Diagnostic Example: list trace to Analyze Trunk 
Signaling Failure
In this example, the trunk wink was not received from the network.
Notice there is no trunk seizure message and digits are not outpulsed. Check the 
hardware error log for trunk group 2 errors indicating seizure failure.
Diagnostic Example: list trace to Analyze ISDN 
Call Rejection
In this example, the outbound ISDN call has been rejected by the network or 
far-end.
Note the ISDN SETUP message has been sent prior to the trunk seizure indicated 
by the CALL PROCEEDING message. However there is no CALL ALERTING 
message, indicating that the call was denied by the far-end and the trunk was 
dropped by the far-end.
list trace station 51001
time            data
10:35:13     active station    51001 cid 1347
10:35:18     dial 9255
10:35:18     term trunk-group 2    cid 1347
10:35:23     dial 92556001
10:35:23     term trunk-group 2    cid 1347
10:35:38     idle station    51001 cid 1347
10:35:38 TRACE COMPLETE station 51001  cid 1347
list trace station 51001
time            data
11:00:37     active station    51001 cid 1518
11:00:41     dial *06255
11:00:41     term trunk-group 11    cid 1518
11:00:44     dial *062556999
11:00:44     seize trunk-group 11 member 2  cid 1518
11:00:44     proceed trunk-group 11 member 2  cid 1518
11:00:44     idle trunk-group 11 member 2  cid 1518
11:00:46     idle station    51001 cid 1518
11:00:46 TRACE COMPLETE station 51001  cid 1518
9454 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
61 General Telephony Enhancements - Global 
1
Diagnostic Example: list trace to Display ISDN 
Call Completion
In this example, the outbound ISDN call is completed.
Note the ISDN ALERTING message was received followed by an active trunk 
message indicating the called party answered. 
list trace station 51001
time            data
10:30:02     active station    51001 cid 1305
10:30:07     dial 9255
10:30:07     term trunk-group 11    cid 1305
10:30:09     dial 92556001
10:30:09     seize trunk-group 11 member 4  cid 1305
10:30:09     proceed trunk-group 11 member 4  cid 1305
10:30:09     alert trunk-group 11 member 4  cid 1305
10:30:18     active trunk-group 11 member 4  cid 1305
10:30:20     idle trunk-group 11 member 4  cid 1305
10:30:20 TRACE COMPLETE station 51001  cid 1305 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
62 NewHospitality-Related Features 
1
NewHospitality-Related Features
Auto Selection Direct Inward Dial (DID) 
Numbers
nProvides the capability to have the system automatically choose a number 
among a list of available DID numbers to be assigned to a guest’s room 
upon check-in.
nUseful for any hotel wishing to have direct dialing to rooms without 
attendant intervention. It is unlikely to get a central office to assign DID 
numbers directly associated with a hotel’s room numbering plan.
nUseful for hotels that wish to give guests a phone number that is not related 
to the room number.
nInvoked when a check-in is done from the switch (via a button on the 
console) or remotely via a PMS system.
nThe switch assigns a DID number to the checked-in room from a list that is 
administered as DID stations at the switch.
nAll calls made to the DID number are directed to the room’s extension as if 
the room was called directly.
nThe Auto Digit Rotation for Direct Inward Dial feature uses x-ports to create 
the XDIDs; thus, the effective station capacity of the system is reduced by 
the number of DIDs administered. 
NOTE:
xdid assignments also count against the port count for the “port sensitive 
pricing.”
nThe Auto Digit Rotation for Direct Inward Dial feature increases hotel 
guests’ security as they can publish their “phone number” without giving 
away their room number.
Process
Example
When guests check in, they receive the 7- or 10-digit number associated with their 
DID number assignment.
nHotel personnel know the area code and office code to precede the DID 
number to create the 7- or 10-digit public network number.
nAll outside calls to the guest use the 7- or  10-digit number associated with 
that DID number.
nThe guests phone will ring and cover as if the room was dialed directly. 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
63 NewHospitality-Related Features 
1
nFrom inside the hotel, either the room/extension number or the 2- to 5-digit 
DID number may be used.
NOTE:
XDIDs that are unused will follow the coverage path. 
All xdids cover to voice mail so that they can get a recording that says 
nobody is checked in.
Administration
Coverage
nXDID ports perform the Hunt-to function before coverage.
nAfter hunting, coverage criteria for these calls is based upon the DID, but 
the coverage points are based upon the hunted-to station (room).
nThe Hunt-to feature is modified so that calls placed properly to the DID 
number route properly to the mailbox associated with the room’s extension 
(hunted-to number).
New field to activate DID assignment feature
nA new field is added to the system-parameters hospitality form to activate 
the Automatic DID assignment feature Automatic DID Assignment on 
Check-in?
— The field accepts only valid values of y or n, which indicates whether 
the feature is active.
— The field defaults to n (no).
nWhether the feature is administered from the switch-activated check-in or 
from a PMS check-in depends on which check-in mode is active on the 
switch.
Enhance list station command to show hunt-to assignments
nThe list station command has a new field to display hunt-to assignments. 
nThis field always shows regardless of whether the DID feature is assigned. 
It is directly under the name field on 
line 2.
New button type xdid-view 
nNew button type xdid-view is similar to the check-in button.
nThe system allows this button’s use whether the switch or a PMS 
administers check-ins, to allow DID assignments to be looked up and 
changed at any time.
nThe button is allowed only on display sets.
nWhen changed, the old DID, if it existed, is placed back into the queue. 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
64 NewHospitality-Related Features 
1
nUse will only be allowed on a station with console permissions.
nThe DID can continue to be changed as long as y is pressed.
Call Detail Recording (CDR)
nWith Call Detail Recording (CDR), incoming calls to the DID port are 
recorded as coming to the DID rather than the room’s extension number.
nOutgoing calls are recorded as coming from the room’s extension number.New Screens
add station 1014 Page 1 of X
                                          STATION
Extension: 1014                                Lock Messages? n       BCC: 0
Type: 6048D+                         Security Code: ______   TN: 1
Port: _____ Coverage Path 1: ___     COR: 1
    Name: __________________________  Coverage Path 2: ___     COS: 1
                                             Hunt-to-Station: ____
STATION OPTIONS
              Loss Group: _
             Data Module? n                  Personalized Ringing Pattern: 1
Speakerphone: 2-way  Message Lamp Ext: 1014
Display Language? English Mute button enabled? y
  Page   2 of   3
HOSPITALITY 
Dual Wakeup? y Daily Wakeup? y VIP Wakeup? y
                                    VIP Wakeup Per 5 Minutes: ______
Room Activated Wakeup With Tones?
Time of Scheduled Wakeup Activity Report: ______
Time of Scheduled Wakeup Summary Report: ______
Time of Scheduled Emergency Access Summary Report: ______
Announcement Type: 
 Length of Time To Remain Connected To Announcement: 30____
             Extension To Receive Failed Wakeup LWC Messages: ______
            Routing Extension On Unavailable Voice Synthesis: ______
                    Display Room Information in Call Display? n
Automatic DID Assignment on Check-in? n
Number of Digits from PMS: 1
PMS Sends Prefix? y
Number of Digits in PMS Coverage Path: 3
Digit to Insert/Delete: