Lucent Technologies Whats New In DEFINITY Enterprise Communications Server Release 8.2 Manual

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
105 Call Center 
1
nThe advantage to a call center of using ATM trunks is that this type of trunk 
can be a cheaper alternative to the existing T1/E1 option.
nATM WAN PNC provides the ability to interconnect port networks using an 
Asynchronous Transfer Mode (ATM) wide-area network (WAN). 
nEach distinct DEFINITY® ACD can be converted to one or more EPNs and 
interconnected across the ATM WAN to make a single, large DEFINITY® 
ACD.
nEPNs can be dispersed across the country. A single DEFINITY® system 
can span different time zones and/or dial plans.
nLocations/location numbers are provided through an optional DEFINITY® 
Multiple Locations feature.
nDEFINITY® can support up to 44 locations/port networks 
(1 through 44).
nNo enhancements are added to BCMS to support the added capacities 
and site specific reporting.
NOTE:
Changed capacities are bolded.
DEFINITY® 
R7.1r
Category A 
(ECS & 
ProLogix)DEFINITY
® R7.1r
Category B (BCS 
& GuestWorks)R3V6 
CMSDEFINITY
® 
R8.1r
Category A (ECS 
& ProLogix)DEFINITY® R8.1r
Category B (BCS 
& GuestWorks)R3V8 
CMS
Total Assignable 
VDNs on Switch20,000 20 NA 20,000 20 NA
CMS Measured 
VDNs (external 
or both)8,000 Not Applicable 
(CMS not 
available)8,000 20,000 Not Applicable 
(CMS not 
available)20,000
Announce-
ments 
(extensions)256 256 256 1000 1000 NA
Hunt Groups 
(splits/skills)600 600 1000 999 999 1000
Max. Members 
per Hunt Group999 999 NA 1,500 1,500 NA
Hunt Group 
Queue Slots15,000 15,000 NA 25,000 25,000 NA
Max. Queue 
Slots for a Hunt 
Group999 999 NA 999 999 NA
Vectors 512 20 4,096 999 20 7,992 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
106 Call Center 
1
nThe changes to support ATM Trunk Measurements make R3V8 CMS 
incompatible with G2.2 and G3V1. 
nR3V8 CMS is backward compatible with G3V2 onward.
nR3V8 can not be a bug-fix load for R3V6 due to the Solaris Operating 
System upgrade.
CMS measurement of ATM trunks
nPrior to R8, ATM trunks could not be measured externally by CMS due to 
ATM trunks’ use of an expanded equipment location format ( circuit number 
increased to 3 digits from 2 to support up to 256 circuits). 
nDEFINITY® system
— When an ATM trunk group is externally measured, the DEFINITY
® 
system passes to CMS the expanded equipment location (pnn or 
cabinet, carrier, slot, circuit) for each ATM trunk in that group.
— Felds that make up the equipment location number in XTRUNK6 
and ARTRUNK6 messages between the DEFINITY
® system and 
CMS change to support measurement of ATM trunks:
nThe circuit field expand to 9 bits to support circuit numbers of 
up to 256
nThe module field is removed 
nThe cabinet field expand to 7 bits for future use
nThe location ID field is added 
nCentreVu® CMS
— ATM trunks use a revised equipment location format that was not 
previously supported by CMS. 
— R3V8 CentreVu
® CMS converts all trunk equipment locations to an 
8 character format. 
— Supports sending the revised trunk equipment location format in the 
Call Data Unit.
— CentreVu® Explorer
— Supports the revised trunk equipment location format in the call 
record. 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
107 Call Center 
1
nATM trunks are supported through new circuit packs that use a different 
equipment location format than trunks currently supported by CMS
— ATM trunks require a circuit number of 3 digits to be supported (up 
from 2 digits).
— CMS supports a revised trunk equipment location number with the 
expanded circuit number. 
nThis includes messaging, reporting and storing in the call 
record.
nThe capability to measure ATM trunks on CMS is not controlled by the 
DEFINITY® Call Center Release field. 
— Available when R8.1 is used as a bug-fix for R7.1 (DEFINITY
® 
version field set to V7) and CMS is upgraded to a R3V8.
ATM Trunking and ATM WAN Port Network 
Connectivity (PNC)
nATM trunking provides call centers with an alternative to T1/E1 facilities for 
various private networking configurations.
nATM WAN PNC enables merging together into a single DEFINITY® ACD 
what are separate, geographically-dispersed DEFINITY® ACDs.
nInterconnecting port networks over an ATM WAN merges together 
separate, geographically-dispersed DEFINITY® ACDs.
NOTE:
Traffic handling related capacities (maximum number of agents, trunks 
or BHCC capacity) are not enhanced. Permissions continue to be 
deactivated when more than 2,000 VDNs are measured.
CentreVu® CMS
nCapacity increases provided at one site do not require other ACDs 
connected to the same CMS to be upgraded to the same release.
nSupports the ability to measure 999 vectors for a single ACD and the 
expanded vector range for the goto vector … commands.  
nPermissions checking is supported for the increase in vectors.
— CMS can support up to 8 ACDs.
— The total multi-ACD capacity for vectors is 7,992. 
— The per CMS limit on measured hunt groups not increased.
Dictionary
nCentreVu® CMS provides dictionary support for the capacity increase.  
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
108 Call Center 
1
CentreVu® Visual Vectors
nProvides support for 20,000 VDNs
nProvides support for 999 vectors
nSupports the changes to the vector commands affected by the increase in 
members per hunt group 
nSupports the changes to the vector commands affected by the increase in 
hunt groups
CentreVu® Supervisor
nCentreVu® Supervisor supports capacity increases for VDNs, vectors and 
hunt groups. 
nDictionary support for the capacity increases is provided.
Agent Site Tracking
nThis enables a customer who uses the Multiple Locations feature to 
associate each agent with a particular location ID upon login to the ACD 
and to be able to run reports that provide data on agent activity at a 
particular location.
nSupport for Agent Site Tracking begins with DEFINITY® system.
— The smaller DEFINITY
® platforms, R8si and R8csi, only send 
location ID 0 to CMS. 
— Beginning in R8, the DEFINITY
® system passes to CMS, for each 
agent that logs in to the ACD, the location ID associated with the 
equipment location of the agent’s voice terminal.
— With DEFINITY
® Multiple Locations option enabled, the value of the 
location ID passed to CMS ranges between 1 and 44.
— The sending of the location ID is supported for both EAS and non-
EAS environments.
—DEFINITY
® passes to CMS the location ID associated with an agent 
when any of the following occurs:
nUpon agent login to the ACD
nAt pump-up for each agent already logged in to the ACD
nThe location ID of a agent can be changed at any time without the agent 
having to log out of the ACD. 
— This is done through the use of the change cabinet x form where x is 
the cabinet that contains the port network(s) to which the agent’s 
voice terminal belongs. 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
109 Call Center 
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CMS High Availability
CMS High Availability applies to all standard R3V8 CMS platforms (SPARC 5, 
SPARC 20, Ultra 5, Ultra Enterprise 3000, and Ultra Enterprise 3500), and 
provides for the following:
nNon-disruptive cmsadm backup.
— Ability to perform a cmsadm backup with data collection turned on 
during the entire cmsadm backup process.
nNon-disruptive maintenance backup. 
— Ability to perform any of the maintenance backups with data 
collection turned on during the entire maintenance backup process. 
— Exists today, but the maintenance backups are slightly modified to 
support backing up data from one CMS server and restoring the 
data on another CMS server.
nNon-disruptive maintenance restores. 
— Ability to perform any of the maintenance restores with data 
collection turned on during the entire maintenance restore process. 
nNon-disruptive R3 migration. 
— Ability to perform any of the R3 migrations with data collection 
turned on during the entire migration process. 
— R3 migration is critical to synchronizing data during the upgrade 
process (either R3V6 to R3V8 or R3V8.1 to R3V8.2 when database 
schema changes are required).
nCapability to turn ECH on and off. 
— The capability to turn ECH on and off allows the ability to minimize 
the amount of ECH data loss. 
— ECH can be authorized and installed on both CMS servers. ECH 
data can be turned on only one CMS server. If that CMS server fails, 
then ECH can be turned off on the failed CMS server and ECH can 
be turned on the other CMS server.
nManual alarm clears. 
— Enhancement to the Alarm Origination Manager. 
— Manual alarm clears is the ability to list the current active alarms and 
to change the alarm status to resolved.
nNew call history alarms. 
— Allows alarms to be sent to a remote system used by either the 
Technical Service Center (TSC) or the Centers of Excellence (COE). 
— The ECH alarms are sent when the call record data is nearing or 
exceeding the ECH buffer capacity. 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
110 Call Center 
1
CMS High Availability Configuration
Dual ACD links 
nThe dual ACD links feature allows the customer to eliminate data loss 
during an ACD link failure when combined with the CMS High Availability 
offer. 
nThe enhancements for the standard R3V8 CMS includes increasing CMS 
system availability and providing additional alarming support required for 
the High Availability configuration. 
nThe configuration significantly reduces the amount of data loss by 
eliminating single points of failure. This relies heavily on manual data 
synchronization and manual administration synchronization.
R3V8 CMS
(secondary)
R3V8 CMS
(primary)
Hub
(subnet A)
Hub
(subnet B)
DEFINITY R8.1
10baseT connection
DEFINITY R8.1
10baseT connection
Hub
(subnet C)
CentreVu Supervisor
CentreVu Visual Vectors
CentreVu Explorer
NTS
(dedicated  to
 primary CMS)
CentreVu Explorer Server
Terminal
Printer
Modem
NTS
(dedicated  to
 secondary CMS)
Terminal
Printer
Modem
CMS server (primary) CentreVu CMS
Supplemental Services
CentreVu Visual Vectors (if purchased)
CentreVu Internet Solutions (if purchased)
CMS server (secondary)
 CentreVu CMS
Supplemental Services
CentreVu Visual Vectors (if purchased) 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
111 Call Center 
1
Reliability
nThe CMS data collection process is improved by duplicating the ACD links. 
nThe customer only loses ACD data associated with an ACD link failure 
under these circumstances: 
— ACD software failure
— Simultaneous C-LAN card failures
— Simultaneous network failures across both ACD links
— Combinations of failures on both ACD links. 
nIf one C-LAN card fails or a network failure occurs on one ACD link, then 
the customer would be vulnerable to data loss as only one CMS server 
would be receiving data. 
nThe CMSs are not operating in a high availability mode but no data loss 
occurs as the second CMS still collects data. 
Capacity Constraints and Feature Limitations
Dual ACD Links 
nThe dual ACD links feature does not support X.25 communications 
between the DEFINITY® system and CMS. 
nDEFINITY® R8.1 only supports two ACD links. 
PC Application Software Translation Exchange
 (PASTE) Update 
nThis adds new button types and other new feature data implemented in R8 
to the PASTE application.  
nThe PC Application Software Translation Exchange feature allows some 
system and terminal administration parameters to be passed to a PC 
application attached to a DCP display terminal.  
nThis development was required to provide continued support for CentreVu 
Agent. 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
112 Call Center 
1 
						

							Networking Enhancements 
113 Networking - International 
2
What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
2
Networking Enhancements
Networking - International
Continuous and Pulsed E&M Signaling (Brazil)
This feature provides the user with the capability to make and receive calls over 
Brazil pulsed or continuous E&M signaling trunks and to administer the signaling 
bit on all CAS DS1 trunk types.
Also addressed is Hungarian pulsed E&M. Hungarian Discontinuous signaling 
differs from Brazil Pulsed E&M only by the signaling bit and inversion used. This 
can be accomplished by administering a country code of 23 and the trunk 
signaling type to discont.
Capacity Constraints and Feature Limitations
nThese signaling protocols do not support Brazils BCC (Blocked Collect 
Call) feature.
nThese signaling protocols are not available on Personal Central Office 
(PCOL) trunks.
nThese signaling protocols are not available on TN767 boards. Although the 
TN767E vintage 19-board firmware can support the protocols, the 
administration software on the switch, which supports the TN767, can not 
handle the protocols. We understand that this is not a problem because the 
TN767 is not currently used in either Brazil or Hungary.
This feature requires the TN464F vintage 19, or TN2464 vintage 19, or a later 
suffix or vintage.
2 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
Networking Enhancements 
114 Networking - International 
2
Feature Administration
To administer this feature for use in Brazil, one administers the forms for DS1 
Circuit pack and Trunk Group. In particular, the fields shown in bold print in those 
sections should have one of the values listed.
This feature provides only trunk line signaling; and in Brazil the COs that use 
these protocols expect R2-MFC line signaling. In order to use the feature in Brazil, 
R2-MFC register signaling must also be administered for these trunks.  In every 
case, the outgoing dial type and the incoming dial type must be set to tone or MF
Firmware on the DEFINITY
® ECS digital circuit packs will not allow these 
protocols to be used with rotary signaling.
The Pulsed E&M signaling protocol has been tried at one site in Brazil, and at that 
site the following trunk parameter values were found to work. We recommend 
using these values in Brazil, although it is possible that slightly different values 
would also work:
nIncoming Disconnect(msec): 600
nOutgoing End of Dial(sec): 40
nOutgoing Disconnect(msec): 600
nOutgoing Seizure Response(sec): 255
To administer this feature for use in Hungary, set the Trunk Signaling Type field to 
discont.
Brazil Block Collect Call
In both continuous and pulsed E&M signaling, the Brazils BCC (Blocked Collect 
Call) feature will not be included.
Personal Central Office Line (PCOL)
Personal Central Office Line (PCOL) trunks can not use continuous nor pulsed nor 
discontinuous E&M signaling.
When the Trunk Signaling Type field on the CO, FX, WATS, DID, and DIOD forms 
is administered to either cont-E&M or pulsed-E&M, that will cause Receive 
Release Ack, Send Release Ack and Send Answer Supervision fields to appear 
too.
Administer E&M signaling per trunk group
The line signaling protocols cont (for Brazil continuous E&M), pulsed (for Brazil 
pulsed E&M), discont (for Hungary discontinuous E&M), and blank (for standard 
R2) will be administrable per trunk group 4 for public network trunk groups. This 
requirement applies to trunk group type DIOD.