Lucent Technologies Whats New In DEFINITY Enterprise Communications Server Release 8.2 Manual

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
95 Telephony Applications - International 
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Te r m i n a l s
This feature applies to all sets with the following exception: multi-function analog 
terminal (MFAT) sets can not receive reset shift dial tone, although they can be the 
targets of a reset shift call from another terminal type. 7303S, 7305S, 7303H01A, 
7305H01A, 7305H02A, 7309H, 7313H, 7314H, 7315H, 7316H, 7317H, 
MDC9000, and MDW9000 are MFAT sets.
Call Detail Recording (CDR)
If the following CDR SYSTEM PARAMETERS fields, Record Outgoing Calls 
Only? and Suppress CDR for Ineffective Call Attempts?, are both set to n, each 
call attempt made by the reset shift call feature will be recorded in CDR as a 
separate record containing the full number — not just the last digit.  
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
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Call Center
Overview
nASAI/CTI Enhancements
— Capacity Increases for ASAI Multiple CTI Application Control 
Support
nActive Route Requests – from 126 to 4,000
nSplit/Skill Third Party Domain Controls – from 300 to 2,000
— ASAI Pending Work Mode Changes
— ASAI/CTI Regression Testing
— ASAI DEFINITY
® Switch Software Version Query
— ASAI Trunk Group Identification Information in Event Reports
— CentreVu Computer Telephony on MAPD - NT (co-resident with 
DEFINITY
® LAN Gateway) 
nAdvocate Related Enhancements
— Logged-In Advocate Agent Counting
— Standard Advocate Reports
nASCII Agent Administration Support
nATM Support
— Increased Call Center capacities
nMeasured VDNs – from 8,000 to 20,000
nHunt Groups – from 600 to 999
nMembers/group – from 999 to 1,500
nQueue Slots – from 15,000 to 25,000
nVectors – from 512 to 999
nRecorded Announcements/Audio sources – from 256 to 
1,000
— Site Stats for ATM Connected Remote EPNs
— CMS Measurement of ATM Trunks
nCall Center Release Control
nCALLMASTER V (CC 6416D+) Native Support
nDEFINITY® DoLAN IP Trunking Testing
nPA S T E  U p d a t e
nSupport for CMS High Availability (Dual CMS Links) 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
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nCMS High Availability
— Dual CMS systems
— Manual alarm clears
— Historical log
— Non-disruptive cmsadm backups
— Reasonable restores
— Non-disruptive maintenance backups
— External Call History alarms
nR3V8 CMS not a bug fix for R3V6
nR3V8 CMS does not support G2.2 or G3V1
nV8 Visual Vectors not a bug-fix for V1
nDEFINITY® ACD becomes “general PBX” call preserving
nMigration from R2 CMS to R3V8 supported
nASCII agent admin interface restored in R3V6
nWindows 98 supported
nSimplified Chinese translations will be available after other languages
nSolaris version 2.7 nomenclature becomes “Solaris 7”
nMAPD hardware for NT Computer Telephony will be TN801C
Call Center - ASAI DEFINITY Software Version 
Query
nProvides ASAI applications with the capability to obtain the DEFINITY 
software version running on the system and the administered field version. 
nApplications previously had no way of obtaining this information. 
NOTE:
There is no new administration required.  For R8, Administered Field 
Version and DEFINITY Software Version will always be present.
CallVisor
nCallVisor PC API supports the switch version query so that the G3PD can 
access it.
CentreVu
nCentreVu Telephony Server API supports the software version query and 
the G3PD uses it to obtain the software version. 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
98 Call Center 
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Call Center Design Graphic
Call Center Release Control 
nThis is a field  provided on the Customer Options form to set the Call 
Center release purchased by the customer.  
nThe release is indicated in this field using DEFINITY® release 
nomenclature down to the dot release setting (R8.1). 
NOTE:
The field can not be set to a release greater than the software installed.
nRelease field is used by new call center enhancements and feature 
software (except ASAI) to control whether the enhancement/feature is to 
be made available to the customer.  
nThe requirements for the enhancement/feature specifies which release 
settings the enhancement/feature will be available with. 
nSome enhancements/features also require a Customer Option field to be 
active.
Intuity
Conversant
(no change for
Centaurus)
• High Availability (dual
links, etc.)
• ATM Support
• Advocate
Enhancements Support
• Database Corruption
Mitigation
• Workforce
Management Support
• ASCII Agent Admin
ASAI
TCP/IP (Sun - upgrade
to Solaris 7)
CentreVu Supervisor V8
SPI
ODBC
JDBC
CORBA
CVS Msgs.
…...
CentreVu
CTI
Visual Vectors
(Administration)
Server
•  Vectors
•  VDN Assignments
•  Support Centaurus Enhancements
•  Standardize Advocate Custom reports
• Support Centaurus Enhancements
CentreVu Visual Vectors R8
• ASAI/CTI Enhancements
• Advocate Enhancements &
SLR
• ATM Support
• CallMaster V Support
• IP Trunking
• Support for CMS High
Availability
• Call Center Release Control
Multiple
Sites DEFINITY ECS R8.1
DECS
CMS
Intuity
Conversant
TCP/IP
LAN/WAN
A
TM
/
I
P
EPN
CentreVu
CMS R3V8
CMS-PBX
X.25
CMS/PBX
TCP/IPC-
LANATM
Reporting Packages 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
99 Call Center 
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Call Center - ASAI Trunk Group Identification
nProvides the application with the capability to obtain Trunk Group 
information regardless of whether Calling Party Number is reported. 
nPrior to this release, trunk group information (which includes trunk group 
number and trunk member number) was provided in ASAI event reports for 
inbound calls, but only if calling party number was not known. 
— If the network did not provide ANI, then ASAI reported trunk group 
information.
NOTE:
Refer to DEFINITY ECS CallVisor ASAI Technical Reference, 555-230-
220 for a complete list of terms and acronyms relating to ASAI.
Usability
nUseful to recording applications that record at the trunk side of the 
connection rather than at the station side. 
nThese applications will be able to associate a par ticular call with a specific 
trunk member of a trunk group to trigger the recording device. 
nExamples of such applications are those provided by NICE Systems and 
Dictaphone.
Applicable Messages
nTrunk group information passed in the following messages: Call Offered, 
Alerting, Connected, Conference and Transfer events. 
nTrunk group information also passed in the Adjunct Route Request.
nIf there are trunks involved with the call, then Conference and Transfer 
events will contain trunk_ids for the trunks.
nThe events will contain as many trunk_id parameters as there are trunks on 
the call. There will be a one-to-one correspondence between a Connected 
Number IE containing ##### and a Trunk ID IE.
PCOL Trunk
nThe trunk group information provided for a PCOL trunk corresponds to a 
PCOL group administered on the system. 
nThe PCOL group number could be the same as another, existing trunk 
group on the model. 
nTo be able to distinguish between the two groups, a new number (other 
than the numbers already administered for the Trunk Groups on the switch) 
is used for the PCOL trunk group.  
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
100 Call Center 
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Call Center – ASAI/CTI Pending Work Mode 
Changes
nThis feature provides ASAI applications with the capability to change the 
current work mode of an agent while the agent is busy on a call by making 
it a pending change, which takes effect as soon as all current calls are 
cleared. 
nPreviously, ASAI did not allow an application to change the work mode of 
an agent.
— Applications got a negative acknowledgment indicating that the 
agent was busy. 
— If the request was to change the work mode of the agent from any 
other mode into a different work mode, including AI and MI, the 
DEFINITY
® NAKs the Request Feature message with cause value 
“user busy”. 
nFeature addresses the needs of customers/applications that need to allow 
changing the agents” work mode while they are busy on calls. 
nThe type of applications that benefit from this ASAI capability are those that 
function in an ICM-OCM call blending environment. 
— Call Blending Applications by Davox and EasyPhone, are examples 
of this type of applications.
nFeature will allow call blending applications to “reserve” an inbound agent 
by requesting to change the work mode of that agent from the AI work 
mode to the AUX or ACW work modes while the agent is on a call. 
— Prevents additional calls to be delivered to the agent upon 
processing a current call. 
— As soon as the agent finishes processing a current call, the Agent 
Work Mode Feature Request message
nEnsures that existing customer applications will work correctly in the R8 
software environment and, in turn, protects the customer’s application 
investment. 
nModified to allow the adjunct application to specify that it can support 
pending work mode changes.
CallVisor PC
nCallVisor PC, both Unix and NT versions support Pending Agent Work 
Mode Changes within the response to Agent Status Query, as well as an 
indication of a pending reason code, as appropriate. 
nCV LAN interfaces (client and server) provide identical support. 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
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Cross-Product Compatibility/Commonality
Te r m i n a l s
nIf there are feature buttons on an agent’s phone for AUX, AI, MI and ACW 
work modes and an ASAI Change of Work Mode request is received by 
DEFINITY
® for an agent with active calls, the lamp for the current work 
mode button will stay lit while the lamp for the pending work mode will 
flash. 
nIf there is a pending work mode change at an agent’s phone previously 
triggered by ASAI, then a button press for a different work mode will 
override that particular pending change and the work mode pertaining to 
the button will be pending. 
nIf the agent decides to go to the AUX work mode and presses the AUX 
button, and then the switch will process the button press and have the 
agent’s pending work mode change become AUX instead of ACW. 
nAny Agent Status Value Query received by the switch after the AUX button 
was pushed will show the AUX work mode as a pending change. 
CALLMASTER V (Call Center 6416D+) Native 
Support
nAdds the CALLMASTER V as a supported terminal type with a specific 
administration screen.  
nThis terminal is the Call Center edition of the global 6416D+ DCP terminal 
— Headset jacks replace the handset
— Removes speakerphone microphone
— Adds recorder interface
— Meets European requirements.  
The native support includes voice path enabling/disabling (muting while agent is 
waiting for a call) in the same manner as the previous CALLMASTER terminals.
Call Center - ASAI Capacity Increases for
 Multiple Application Support
nCapacities increased in DEFINITY® R8 for Third Party Domain Control of 
ACD Split/Skill domains and the number of Adjunct Route Requests that 
can be outstanding (active) at any point in time. 
nCapacity increases allow more ASAI applications to better perform ACD 
Split/Skill monitoring and adjunct routing tasks with the DEFINITY® 
system.  
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
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nIncreases for these capability groups are:
— Third Party Domain Control of ACD Split/Skill extension domains
nNumber of associations - per extension domain from: 1 per 
domain in R7 to 4/8 per domain in R8csi/R8r
nNumber of associations - system-wide limit increase from: 99/
600 in R7csi, R7si/R7r to 300/2000 in R8csi/R8r
— Adjunct Route Requests
nNumber of active associations - system-wide limit: In R8csi, 
the system-wide limit will be set to 500 active associations at 
any one time. The R8r system-wide limit of 4000 active 
associations at any one time.
nNumber of active associations - per ASAI link: limit per link 
increases for R8csi up to 500 active associations per link 
while the R8r will support up to 4000 active associations per 
link.
nAs a result of the increase in the system limit for Adjunct 
Route Requests, the system limit for Adjunct Control 
Associations (Feature Requests, Value Queries, and Third 
Party Call Control) changes. 
— Ac tive Ad junc t Control Assoc iations  inc reases to 600/
6000 in R8c si/ R8r. 
NOTE:
These associations are shared with the Adjunct Route Request 
capability.
NOTE:
Customers are strongly encouraged to transition out of BRI and/or the 
DEFINITY LAN Gateway (DLG) running on the Multi Function Board 
(MFB) and into the DLG running on the MAPD board to avoid ASAI link 
congestion due to the system packet bus overflow.
nIn order to reach the maximum number of outstanding Adjunct Route 
associations per link (4000); the CRV length must be administered for two 
bytes.
Administration
nThe new capacities are available only if the system is administered as an 
R8 (V8).
nAdjunct Route new capabilities require the ASAI link version to be version 
4. 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
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Display Internal Data Hunt Group Command
nUpdated for capacity increases for split/skill domain control.
nThe User Ids for the controlling links added
List Hunt Group Command
nUpdated to support the R8 capacity increases for split/skill domain control.
Feature Interactions
The increase of the system-wide limit of active Adjunct Route Requests does not 
impact other features Display internal-data hunt
display internal-data hunt-group 1                                        Page 1 of 3
       HNT_GRP hnt_tbl[ 1] for 00820001
grp_typ:ucd-mia num_memb:0 mbr_min:1000 mbr_max:0 annc1:00000000 delay1:-1
annc2:00000000 delay2:-1 max_q_leng:1 ncalls_qwarn:-1 uid_ncalls:00000000
cid_ncalls:00000000 uid_time:00000000 cid_time:00000000 ns_ext:0
ns_uid[0]:00000000 ns_uid[1]:00000000 ns_uid[2]:00000000 noans_uid[0]:00000000
time_qwarn:-1 inthresh:999 supv:00000000
asai_linkst:n  meas_by:none      mch_type:none       changed:n eanswer:n
data_group:n sls_option:n sls_state:0 isdn_dis:null
free_h:-1 free_t:-1 used_h:-1 used_t:-1 mbr_h:-1 mbr_t:-1
ctrl_uid_asai:00000000 adj_link:0 adj_idx:00 dom_asai_uid[0]:00000001
dom_asai_uid[1]:00000000 dom_asai_uid[2]:00000000 dom_asai_uid[3]:00000000
dom_asai_uid[4]:00000000 dom_asai_uid[5]:00000000 dom_asai_uid[6]:00000000
dom_asai_uid[7]:00000000
notf_asai_uid[0]:00000000 notf_asai_uid[1]:00000000 notf_asai_uid[2]:00000000
notf_asai_uid[3]:00000000 notf_asai_uid[4]:00000000 notf_asai_uid[5]:00000000
wat[low]:737280 wat[med]:737280 wat[high]:737280 wat[top]:737280
watinit:180 ewt_flags:00
asa:0 wrk_agnts:0 noans_intvl:0 noans_dest:00000000
rona_agent:00000000
cf_dest: srvc_lvl:0 tacw:0 sls_1_thresh:0 sls_2_thresh:0
List Hunt Group
list hunt-group
Grp Grp
No. Name/            Grp  ACD/         Que No. Cov  Notif/  Dom   Message
Ext                  Type MEAS Vec MCH Siz Mem Path Ctg Adj Ctrl  Center
1   Sales New
    1500          ucd-mia y/N   y  none 1  0       C 1011   1000 n
                                                            1001
                                                            1002
                                                            1003
2   Customer Service
    1501          ucd-mia y/N    y none 1  0       n        1004 n 
						

							What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
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Call Center-Logged in Advocate Agent Counting
nModified in the CentreVu Advocate R 8.1 DEFINITY. 
nThe “Logged-In Advocate Agents” customer option that was added in 
DEFINITY R7.1 modified to only count agents towards the Advocate agent 
limit if: 
— Percentage Allocation or a Reserved Skill is assigned to the agent’s 
Login ID
Or 
— One of the agent’s skills is assigned LOA or Service Level 
Supervisor. Checking whether the agent login ID is assigned as 
AAS (Auto Available Skill/Split) or AUDIX does not need to be done.
Feature Interactions
nInteractions with the Add and Remove Skill features.
— If a skill is added or removed using the Add and Remove Skill 
features, and this change causes a CentreVu Advocate agent to no 
longer be a CentreVu Advocate agent, or vice versa, the count of 
Logged-In CentreVu Advocate agents is adjusted accordingly.
nCentreVu Advocate and Best Service Routing Reports have no Feature 
interactions.
Installation
nRequires the installer to set logged in Advocate Agent limit field to the value 
that the client has purchased.
nThe CentreVu Advocate and Best Service Routing Reports of this feature 
do not impose any special requirements upon the CentreVu CMS or 
CentreVu Supervisor for installation. 
nThe new and modified reports are included in the installation software CD.
ATM_CMS
Background
nATM trunks support the emulation of T1/E1 ISDN-PRI.
— Can be used as access, tandem or tie trunks
— Cannot be used to interface with the public network
nATM trunking uses the ATM Trunk Interface which is supported by the 
TN2305 multi-mode fiber pack and the TN2306 single mode fiber pack.