Lucent Technologies Octel 100 Implementation And Service Manual

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-33
System Setup parameters:
·  Verify that an Intercom Paging Code is specified on the
Intercom Paging tab in System Setup.
·  Verify that the Release Code for Intercom Paging is specified on
the Intercom Paging tab.
Class of Service dialog box:
·  Verify that the Intercom Paging checkbox is enabled.
Subscriber Settings dialog box:
·  If intercom paging was activated by the subscriber over the...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-34
Cannot access mailbox featuresResolution Possibilities:
·  Verify that the feature in question is enabled on the Class of
Service dialog box.
·  Verify that the sentinel permits the feature. For information on
verifying the features enabled on a sentinel, see the topic,
Displaying Features Enabled on the Sentinel, later in this
section.
·  Verify that the feature in question is permitted in the...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-35
Mailbox is fullResolution Possibilities:
·  The value specified in the Max Messages field in the class of
service assigned to the mailbox has been reached. Delete
messages to allow for more recording time in the mailbox or
increase the limits.
·  Assign a new class of service to the mailbox.
·  Run Quick Assist using the Update Partial option. For
information on running the Quick Assist...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-36
Messages vanishing from
mailboxesResolution Possibilities:
·  Verify that the correct date and time are set on the PC clock.
Mailbox Entry dialog box:
·  Deactivate the Auto Forwarding feature if is active.
·  Note that the number of days to save messages can be set to
99, allowing saved messages to remain on the messaging
system indefinitely.
Class of Service dialog box:
·  Note that a message...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-37
System Setup parameters:
·  Verify that the Port Parameters tab has at least one port
enabled for outbound and that the same port is also enabled for
Message Indicators.
·  Verify that the Permit Message Indicators parameter on the MI
tab is enabled.
·  Verify that the MI prefix and suffix on and off codes are entered
in the fields on the MI tab. If using the Dialogic SX or SL
integration, see...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-38
System Setup parameters:
·  Verify that the message indicator prefix is entered correctly on
the MI tab.
·  Verify that the Permit Message Indicators parameter on the MI
tab is enabled.
·  Verify that COMMMW L is enabled on the Simplified Message
Desk Interface tab.
·  Verify that the Port Parameters tab has at least one port
enabled for outbound and that the same port is also enabled for...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-39
DTONWAIT, unless DTONDET is set to 0.
·  The value for DTONDET may be set too low. If it is, the
messaging system may hang up prematurely. Adjust this
parameter only if instructed to by a technical support
representative.
·  The value for SCHDW AIT on the Outbound Calls tab may be
set too low. If it is, the messaging system may not detect a dial
tone on an outbound line and must reschedule the...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-40
System Setup Parameters:
·  Verify that at least one port is enabled for Outbound and
Message Notification in the Port Parameters tab.
·  Verify that the values entered for DTONWAIT on the Message
Delivery tab and DTONDET on the Hangup tab are set at least
400 units apart, unless DTONDET is 0.
·  Verify that the value for DTONDET is greater than the value for
DTONWAIT, unless DTONDET is 0.
·...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-41
OctelNet/AMIS messages are
returned to mailboxes
Resolution Possibilities:
·  Verify that OctelNet is enabled on the sentinel. For information
on verifying the features enabled on a sentinel, see the topic,
Displaying Features Enabled on the Sentinel, later in this
chapter.
·  Verify that the access number on the Network Maintenance
dialog box is correct.
·  If using Dial Plan, verify that the...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-42
System Setup parameters:
·  Verify that the Minimum Message Length parameter on the
Message Timing tab is set to the recommended setting, 2
seconds. Note that any message shorter in length than two
seconds is automatically deleted.
·  If setting the Minimum Message Length parameter on the
Message Timing tab to 2 seconds does not correct the problem,
set the parameter to 4 seconds and set the...