Lucent Technologies Octel 100 Implementation And Service Manual

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-3
4.  Activ ate the Debug Mode parameter on the Voice System tab in System Setup.
To troubleshoot certain integration problems you may uncov er, you will need to consult
the Configuration Note for the switch and possibly the switch documentation.
Part 1—Integration, Greeting, and Messaging Testing
Test Voice Mail PortsThis section tests the ports to verify that they are initialized
properly.
Test Port...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-4
Pilot Number (Hunt Group)This section tests the pilot number to verify the ports
answer as expected when the pilot number is dialed.
Serial Integrations (SMDI, Voicebridge,
DMID)
Test: Expected Outcome:
1.  Call into the messaging system using the
internal pilot number.
2.  Note the hunt group method, linear or
circular (rotary), used. Test all messaging
system ports to verify that ports answer
calls...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-5
Call Analysis (Supervised)This section tests call analysis/supervised transfers to verify
the messaging system correctly recognizes ring-no-answer
and busy conditions.
Ring-No-Answer
Test: Expected Outcome:
1.  Turn off the station forwarding features on a
phone set used for testing.
2.  In a test mailbox, set the No Answer/Call
Blocking feature to Default on the
Subscriber Settings dialog box.
3.  In...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-6
Integrated/Serial SMDI (Unsupervised)This section tests serial integration to verify the messaging
system correctly recognizes ring-no-answer and busy
conditions.
Blind Transfer
Test: Expected Outcome:
1.  For a test mailbox, set the Max Rings field
in the Class of Service dialog box to 0.
2.  Call the messaging systems pilot number.
3.  If the messaging system is set up for
automatic station login,...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-7
Busy
Test: Expected Outcome:
1.  Set the phone to forward to the messaging
system in ring-no-answer conditions.
2.  In a test mailbox, set the Busy feature to
Default on the Subscriber Settings dialog
box.
3.  For the same mailbox, set the Maximum
Rings on the Class of Service dialog box
to 0.
4.  Make the extension associated with the test
mailbox busy.
5.  Call into the messaging system and dial...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-8
Turn Message Indicator Off
Test: Expected Outcome:
1.  Call into the messaging system and log into
a test mailbox with the message indicator
on and select to listen to new messages.
Save or delete the message.
2.  Exit the mailbox by pressing  until you
hear, 
“Thank you. Good-bye.”
The message indicator for the phone set associated
with the mailbox should turn off when you exit the
mailbox.
Debug...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-9
Afternoon Greeting
Test: Expected Outcome:
1.  From an external line, dial into the
messaging system during afternoon hours.The system should voice the afternoon greeting.
Evening Greeting
Test: Expected Outcome:
1.  From an external line, dial into the
messaging system during evening hours.The system should voice the evening greeting.
Closed Greeting
Test: Expected Outcome:
1.  From an external line,...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-10
MessagingThis section tests the messaging feature to verify that
messages can be sent and reviewed as expected.
See the Special Features Testing section in this table to
test the destinations for messages sent using the Auto
Forwarding, OctelNet/AMIS, Follow-Me-Forward, and
V-Tree features.
Send Messages
Test: Expected Outcome:
1.  Verify that test mailboxes have Send
Message enabled on the Class of...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-11
Company-Wide and Division-Wide (Global)
Distribution Lists
Test: Expected Outcome:
1.  For several test mailboxes, enter matching
company and division names on the
Mailbox Entry dialog box.
2.  Log into one of these mailboxes and send
messages to company-wide and division-
wide distribution lists (98 and 99).All the mailboxes with the same company and/or
division as the sending mailbox should receive...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-12
Part 2—Special Feature Testing
Greeting by PortThis section tests the greeting by port feature to verify that
the messaging system answers calls to different ports with
the appropriate greetings.
Test: Expected Outcome:
1.  From an external line, dial the phone
number for each port set up for greeting by
port.Each call should be answered with the expected
greeting.
If this test fails, see the...