Lucent Technologies Octel 100 Implementation And Service Manual

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-13
Call Screening Reject
Test: Expected Outcome:
1.  In a test mailbox, activate the Call
Screening feature. Call the messaging
system and dial the mailbox number.
2. Answer the mailbox’s extension when it
rings and press  at the call-screening
prompt to reject the call.The system should voice to the caller, 
“Please speak
your name at the tone so I may say who is calling.”
The system should voice to...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-14
No Answer
Test: Expected Outcome:
1.  In a test mailbox, set the No Answer/Call
Blocking feature to Default on the
Subscriber Settings dialog box.
2.  From a non-integrated station set, call into
the messaging system and dial the
extension associated with the mailbox.
3.  Do not answer the extension.The system should voice to the caller, 
“That extension
does not answer.”
If this test fails, see the...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-15
Integrated Station Set V-Tree
Test: Expected Outcome:
1. Set up a mailbox’s Call Handling for busy
and no answer for a V-Tree:
a.  From an integrated station set, dial the
pilot number of the messaging system
and dial the extension for the mailbox.
Do not answer the phone.
b.  Make the extension associated with the
test mailbox busy.
2.  From an integrated station set, dial the
pilot number of the...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-16
Message Notification (Outcall Notification)This section tests the Message Notification feature to verify
that message notifications are delivered as expected to
phone numbers or beepers.
Message Notification to a Phone
Test: Expected Outcome:
1.  In a test mailbox, set up the Message
Notification feature to call a phone number.
2.  Delete any messages from the test mailbox.
3.  From another...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-17
Network MessagingThis section tests network messaging to verify that
messages sent to and received from remote voice mail
systems are delivered as expected.
Note that the availability of AMIS and OctelNet features is
controlled by the sentinel.
Send
Test: Expected Outcome:
1.  Log into a subscriber mailbox. At the main
menu, choose to send a message. After
recording the message, choose one of the...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Installation Test Plan24-18
Language SelectionThis section tests the Language Selection feature to verify
that callers can select a preferred language.
Note that the availability of the Language Selection feature
is controlled by the sentinel.
Test: Expected Outcome:
1.  From a non-integrated station set, call the
messaging system.The expected language selection prompt should be
voiced.
The prompts should be voiced in the...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-19
System Troubleshooting Table
If you encounter a problem with the messaging system, refer to this table for possible
resolutions before contacting a technical support representativ e. By following the
guidelines in this table, you may be able to solv e the problem independently or if not, at
least gather information the technical support representativ e can use to assist you more
effectively....

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-20
Auto forwarding does not work
Resolution Possibilities:
Mailbox Entry dialog box:
·  Verify that the Follow-Me-Forward checkbox is 
not enabled on
the Subscriber Settings dialog box.
·  Verify that the Auto Forwarding checkbox is enabled on the
Auto Forwarding dialog box for the mailbox.
·  Verify that the Delay field on the Auto Forwarding dialog box is
set to the default (three minutes) or...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-21
Callers are disconnected
Resolution Possibilities:
·  Verify that the method the switch uses for a disconnect. Verify
that the appropriate hang-up detection parameters are
configured. For information on verifying a switch’s disconnect
signal, see the topic, Determining a Switch’s Disconnect
Signal, later in this section.
·  Note under what conditions callers are being disconnected.
·  Verify...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-22
System Setup parameters:
·  Verify that the Custom Transfer Code on the Call Transfer tab is
entered correctly.
·  Verify that the Transfer Release Code for Busy on the Call
Transfer tab is entered correctly.
·  Verify that the Transfer Release Code for No Answer on the Call
Transfer tab is entered correctly.
·  Verify that the FLINTVL parameter on the Call Transfer tab
matches the hook flash...