Lucent Technologies Octel 100 Implementation And Service Manual

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-23
Call Handling does not work
Resolution Possibilities:
·  Verify that the correct call condition is being satisfied for the
Call Handling option selected: busy, no-answer, busy or no-
answer, or all calls.
·  Verify that the mailbox has Call Handling enabled on the Class
of Service dialog box.
·  Verify that the subscriber enabled the Call Handling option over
the phone or the system manager...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-24
Class of Service dialog box:
·  Verify that the appropriate Call Screening Busy, No Answer,
Transfer, and Reject codes are entered on the Call Screening
tab.
Class of Service dialog box:
·  Verify that Maximum Rings is set to 3 or greater.
·  Verify that the Call Screening checkbox is enabled.
Subscriber Settings dialog box:
·  Verify that Call Screening under Special Features is enabled....

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-25
Cannot access system fields,
buttons, checkboxes, or
menus on-screen
Resolution Possibilities:
·  Verify that you are logged in at the appropriate security level to
access the feature associated with the fields.
·  Verify that the sentinel permits the features associated with the
fields you want to access. For information on verifying the
features enabled on a sentinel, see the topic,...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-26
Disconnects are not
recognized properly
Resolution Possibilities:
·  See the Configuration note for the switch to determine the type
of disconnect supervision the PBX provides. For information on
verifying a switch’s disconnect signal, see the topic,
Determining a Switch’s Disconnect Signal, later in this
chapter.
For Dial Tone detection
·  Verify that the value entered for DTONDET on the...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-27
For systems using blind transfers
·  Use the following procedure to improve hangup detection for
systems using blind transfers:
a. 
1.  If the messaging system is running, select Exit from the File
menu to shut it down.
2.  To open Call Analysis, double-click the Call Analysis icon in
the program Folder. The Call Analysis for OS/2 dialog box
displays.
3.  If Call Analysis was run previously,...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-28
DTMFs are not recognized
properly
Resolution Possibilities:
System Setup parameters:
·  Verify that the PLAYDTMF parameter on the Voice System tab
is set to the default.
·  If the system experiences talkoff (when a recording session is
interrupted by the system voicing prompts), increase the
RECDTMF parameter setting on the Voice System tab.
·  Verify that the TONEDLY parameter on the Call...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-29
Fax Retrieval does not workResolution Possibilities:
·  Verify that the wiring to the fax card is set up correctly for the
wiring method used (transfer or non-transfer).
·  Verify that faxes have been loaded onto the messaging system
and are ready to be sent.
·  Verify that a V-Tree has been created, includes the fax option,
and is activated.
·  Verify that Configure utility has been set up...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-30
Follow-Me-Forward does not
work
Resolution Possibilities:
·  Verify that other messages sent via OctelNet are sent and
received as expected.
·  Note that the destination must be predefined as an administered
AMIS or OctelNet node.
·  Verify that the sentinel allows analog networking. For
information on verifying the features enabled on a sentinel, see
the topic, Displaying Features Enabled on...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-31
entered on the Mailbox Entry dialog box. Note that these fields
are case-sensitive.
·  Verify that the correct Call Handling option is selected for the
mailboxes handling calls for ports active for greeting by port.
Greetings do not voice
properly
Holiday Greetings do not voiceResolution Possibilities:
·  Verify that the date in question is specified as a holiday on the
Holiday dialog box and...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-32
Integration does not work
Resolution Possibilities:
·  Attach a digit grabber to a line and verify that the switch is
sending the appropriate inband signaling digits.
System Setup parameters:
·  Verify that the following Inband Parameters:
-  The Total Number of Inband Signaling Digits
(DIDCOUNT) is set equal to or higher than the total
number of digits in the inband signaling string.
-  If the...