Lucent Technologies Octel 100 Implementation And Service Manual

24. Testing and Troubleshooting the System
Implementation and Service Manual  Prompts Voiced Under Specific Call Handling Conditions24-53
Busy Function Table
Call
BlockingN/CB
Def.N/CB
Opt. 1N/CB
Opt. 2Busy
Def.Busy
Opt. 1Busy
Opt. 2Prompt PlayedCaller’s Available
DTMF Options
x x x RNA/Busy Menu Option Set 2
x x x Optional Prompt 1 Option Set 1
x x x Optional Prompt 2 Option Set 1
x x x RNA/Busy Menu Option Set 2
x x x RNA/Busy Menu Option Set 2
x x x RNA/Busy Menu Option Set 2
xxBusy = RNA/Busy MenuRNA...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Prompts Voiced Under Specific Call Handling Conditions24-54
Ring No Answer Function Table
Call
BlockingN/CB
Def.N/CB
Opt. 1N/CB
Opt. 2Busy
Def.Busy
Opt. 1Busy
Opt. 2Prompt PlayedCaller’s Available
DTMF Options
x x x RNA/Busy Menu Option Set 2
x x x Optional Prompt 1 Option Set 1
x x x Optional Prompt 2 Option Set 1
x x x RNA/Busy Menu Option Set 2
x x x RNA/Busy Menu Option Set 2
x x x RNA/Busy Menu Option Set 2
xxRNA =...

Implementation and Service Manual  Cus tomer Needs  W orks heets1
WORKSHEETS CN
Customer Needs Worksheets
Use these worksheets to introduce the customer to system features and functionality and
to help you identify the hardware and software necessary to build the type of Automated
Attendant and Voice/Fax Mail system best suited for the customer. 

Cus tomer Needs  W orks heets
Implementation and Service Manual  Cus tomer Needs  W orks heets2
Notes: 

CUSTOMER NEEDS WORKSHEETSCN-1
Feature Selection Sheet
Refer to the Feature and Functionality Introduction for inform ation on each of the features listed below. Indicate on
this sheet all features you feel are integral to m eeting your system needs.
Note that, though many of the features listed below are standard on the messaging system, some are optional add-on
modules and some are available only with certain types of phone systems and software release versions. Using the
information you provide on this...

CUSTOMER NEEDS WORKSHEETSCN-2
Notes: 

CUSTOMER NEEDS WORKSHEETSCN-3
Feature and Functionality Introduction
The messaging system provides two general feature sets: an Automated Attendant (also known as Call Processing
and a messaging system. The Automated Attendant routes internal and external callers to phone extensions or
subscriber voice mailboxes. The attendant feature includes a variety of options for controlling the exact conditions
under which, and techniques with which, calls are addressed and moved throughout a company’s phone...

CUSTOMER NEEDS WORKSHEETSCN-4
Call Screening
W hen Call Screening is activated, the system asks for the caller’s name and announces it to the subscriber being
phoned. The subscriber can accept or reject the call, or have it redirected to another extension. If the call is
rejected, the system informs the caller there was no answer at the extension and offers options to leave a message,
transfer to another extension, or speak with an operator. W ith Call Screening, subscribers can choose when they
are to...

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Multilingual Prompts
The system can be equipped with an optional module that allows it to offer callers and subscribers syntactically
correct prompts in languages other than English. Language library modules include prerecorded phrase files and
syntax tables custom designed for the selected language.
Understanding Voice/Fax Mail Features
By eliminating the need for the simultaneous presence of both parties when important information must be
conveyed, voice mail maximizes the...

CUSTOMER NEEDS WORKSHEETSCN-6
Mailbox Personalization
The system provides a number of features that allow subscribers to personalize their mailboxes, making caller
interactions comfortable.
Mailbox Default Operators
The system manager can assign a different default operator to each mailbox on the system. W hen a caller presses
 for an operator, the system transfers the caller to that mailbox’s default operator instead of the regular
operator. This allows separate departments or subscribers to have calls...