Lucent Technologies Octel 100 Implementation And Service Manual

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-43
Ports come off hook when
there are no calls
Resolution Possibilities:
System Setup parameters:
·  Verify that all ports enabled for outbound calls on the Port
Parameters tab have a dial tone. If the messaging system does
not detect a dial tone, it assumes there is an incoming call and
attempts to answer it.
·  Verify that DTONDET on the Hangup tab and DTONW AIT on
the Message Delivery tab are...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-44
Cannot print reportsResolution Possibilities:
·  Verify that the user is selecting to print the report to a printer
(not to a disk or screen) on the Reports dialog box.
·  Verify that the printer was plugged in and turned on when the
messaging system was started.
·  Attempt to print a document from another application on the PC
to isolate the problem to the messaging system or OS/2.
·  Verify...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-45
Serial Integration (SMDI) does
not work
Resolution Possibilities:
·  Verify that incoming data packets use the appropriate protocol,
and the data being sent contains the proper codes for the
integration device.
·  Verify that the sentinel allows Serial Integration. For information
on verifying the features enabled on a sentinel, see the topic,
Displaying Features Enabled on the Sentinel, later...

24. Testing and Troubleshooting the System
Implementation and Service Manual  System Troubleshooting Table24-46
Visual Architect V-Trees do not
print
Resolution Possibilities:
·  Verify that the printer was plugged in and turned on when the
messaging system was started.
·  Verify that the correct LPT port is specified for the printer.
·  Attempt to print a document from another application to isolate
the problem to the messaging system or OS/2.
·  Verify that the printer is ready to print (power is on,...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Determining a Switch’s Disconnect Signal24-47
Determining a Switch’s Disconnect Signal
W hen you are troubleshooting certain integration issues, you are instructed to confirm
that the messaging system is configured to detect the appropriate disconnect signal from
the switch. W hen possible, consult the Configuration Note and the switch documentation
for this information. If you do not hav e access to this information, you can...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Viewing the PLUS.LOG File24-48
· Revision – Identifies the software v ersion number the sentinel is programmed to
use.
· Max Visual Mailboxes – Identifies the maximum number of Visual Mailbox
logins allowed on the messaging system at one time.
· Max Languages – Identifies the maximum number of languages allowed on the
messaging system.
· Fax Retrieval – Indicates whether the Fax Retriev al feature is enabled.
· Fax Mail –...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Prompts Voiced Under Specific Call Handling Conditions24-49
Prompts Voiced Under Specific Call Handling Conditions
W hen the messaging system transfers a call to a mailbox, the prompt the caller hears
and the associated options offered to the caller depend on:
·  The combination of Call Handling settings defined in the Subscriber Settings
dialog box for the particular mailbox.
·  Specific interface and integration factors, such...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Prompts Voiced Under Specific Call Handling Conditions24-50
Interpreting the Call Handling Tables
Use the following key to interpret information prov ided in the Call Handling tables:
RNA = Ring No Answer condition (the extension rang, but was not answered).
Busy = Busy condition (the extension was in use).
N/CB columns = No Answer/Call Blocking area of Subscriber Settings dialog box.
Busy columns = Busy area of Subscriber...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Prompts Voiced Under Specific Call Handling Conditions24-51
Supervised Call Handling Table
Call
BlockingN/CB
Def.N/CB
Opt. 1N/CB
Opt. 2Busy
Def.Busy
Opt. 1Busy
Opt. 2Prompt PlayedCaller’s Available
DTMF Options
x x x Personal Greeting Option Set 2
x x x Optional Prompt 1 Option Set 1
x x x Optional Prompt 2 Option Set 1
x x x Personal Greeting Option Set 2
x x x Personal Greeting Option Set 2
x x x Personal Greeting Option Set...

24. Testing and Troubleshooting the System
Implementation and Service Manual  Prompts Voiced Under Specific Call Handling Conditions24-52
Integrations with Inband Templates Call Handling Tables
Go to Voice Mail (Call Forward to Personal Greeting) Function Table
Call
BlockingN/CB
Def.N/CB
Opt. 1N/CB
Opt. 2Busy
Def.Busy
Opt. 1Busy
Opt. 2Prompt PlayedCaller’s Available
DTMF Options
x x x Personal Greeting Option Set 3
x x x Optional Prompt 1 Option Set 3
x x x Optional Prompt 2 Option Set 3
x x x Personal...