Lucent Technologies Octel 100 Implementation And Service Manual

PREINSTALLATION CONFIGURATION WORKSHEETSPI-9
Attendant Menu Prompt Sheet
Complete this sheet only if one company or unique organization will be using the messaging system.
When the Automated Attendant answers an incoming call, it voices a main greeting, followed by an Attendant Menu
prompt.  The Attendant Menu prompt instructs the caller on how to proceed.  You indicate the main greeting the
attendant is to voice on the Single- or Multiple-Company Greetings worksheets and in the Attendant Menu field on...

PREINSTALLATION CONFIGURATION WORKSHEETSPI-10
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PREINSTALLATION CONFIGURATION WORKSHEETSPI-11
Call Queuing Prompts Sheet
Call Queuing provides callers the option to hold when the extension they are calling  is busy. The m essaging system
can voice up to nine messages (verbal or music) to callers holding in the queue.  You may, for example, choose to
provide product information messages to callers in the queue.
Use this form to define the content of each Call Queuing message you want the system to voice and to indicate how
other Call Queuing options...

PREINSTALLATION CONFIGURATION WORKSHEETSPI-12
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PREINSTALLATION CONFIGURATION WORKSHEETSPI-13
Holiday Greetings Sheet
You can specify up to 18 holidays as days on which the office is closed.  On days designated as holidays, the
Automated Attendant answers incoming calls with a specified greeting.  Use this sheet to indicate the dates of
upcoming holidays and the associated greeting that should be voiced on those days.  Messages left by holiday
callers are recorded to a default receptionist mailbox.  Check the Retain column if the holiday will be on...

PREINSTALLATION CONFIGURATION WORKSHEETSPI-14
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PREINSTALLATION CONFIGURATION WORKSHEETSPI-15
Class of Service Sheet (Sheet No. ___ of___ )
The messaging system includes a variety of features and options.  As a system manager, you need to decide which
subscribers should have access to using which features and options.  You can do this on a subscriber-by-subscriber
basis when you set up each subscriber’s mailbox; however, this can be quite time-consuming.  Instead, group
subscribers that should have the same feature-access privileges and assign each...

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PREINSTALLATION CONFIGURATION WORKSHEETSPI-17
Class of Service Information Sheet
The descriptions below provide a high-level explanation of each feature that can be activated, deactivated, or
adjusted for each Class of Service setting.  Use this information as you complete the COS Sheet, COS Redefinition
Sheet, and Custom COS Definition Sheet.
Call Screening
Call Screening allows a subscriber to accept, reject, or redirect a call.  W hen Call Screening is activated, the system
instructs callers...

PREINSTALLATION CONFIGURATION WORKSHEETSPI-18
Intercom Paging
Intercom Paging allows a caller to page a subscriber who does not answer the mailbox extension.  When a
subscriber is paged, the system announces over the paging system, 
“There is a call for .”  The
subscriber can then either retrieve the call from the subscriber’s extension or use the intercom redirect feature to
access the call from another extension by rerouting the call.  If the subscriber does not respond to the page, the caller
is given...