Lucent Technologies GuestWorks Issue 6 Technician Handbook

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
191 INTUITY Lodging-to-PMS Translations 
PMS Interface for GuestWorks
To administer the PMS Interface for GuestWorks, you must do the following:
nEnable the feature on the switch
nInstall the software on the INTUITY
nSet up the system parameters on the INTUITY.
To enable the Switch/INTUITY/PMS Link Integration feature (the “PMS Interface 
for GuestWorks” link), enter a y in the Forward PMS Messages to...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
192 INTUITY Lodging-to-PMS Translations 
Once the software is installed, use the Lodging Administration, System 
Parameter Administration command to administer the system parameters for 
INTUITY Lodging.
nAttendant Extensions — Enter 0 for the attendant console, the 
backup telephone extensions, and any extensions that will be used to 
retrieve messages for guests.
nPrimary Attendant — Enter the attendant...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
193 INTUITY Lodging-to-PMS Translations 
Stand-alone Interface Link
To administer the stand-alone interface link, do the following:
nDisable the integrated link feature on the switch
nInstall the software on the INTUITY
nSet up the link on the INTUITY
nSet up the system parameters on the INTUITY.
To use the hard-wired link between the INTUITY and the PMS (Figure 10
), you 
must first disable the...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
194 INTUITY Lodging-to-PMS Translations 
Once the software is installed, use this screen on the INTUITY to administer the 
standard hard-wired link between the INTUITY Lodging and the PMS. Use the 
Lodging Administration, PMS Parameter Administration command to access 
this screen.
nDevice for Link — This must match the physical por t connected to the 
Equinox card. Use /dev/ttysac if the connection is on...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
195 INTUITY Lodging-to-PMS Translations 
nMessage Lamp Controlled By — This should be set to LDG if you 
want INTUITY Lodging to control the guest room message lamps. If the 
lamp control is enabled for the PMS, the front desk personnel should take 
messages for guests when the PMS link is down because the message 
lamps will not be turned on even when the INTUITY has taken a message....

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
196 INTUITY Lodging-to-PMS Translations 
Testing the INTUITY Lodging-to-PMS Link
After the connection is complete and the link is active, the mini-tester should show 
the following results (see the Note on Pa ge 1 1
). The leads marked with an aster-
isk are controlled by the INTUITY system, and the PMS controls the other leads.
!CAUTION:
After using a mini-tester to check data leads, you MUST remove the...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
197 INTUITY Lodging-to-PMS Translations 
Administration, Log Administration, Maintenance Log command to set up 
which maintenance events will display.
Table 12. PMS Event IDs Generated on the INTUITY
Alarm 
Code Event IDs Description Clearing
11 PMS01, PMS02, 
PMS04, PMS05, 
PMS06, PMS07The PMS communication 
link is down.Restart PMS through 
the command menu.
12 PMS08 An unknown PMS commu-
nication link...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
198 INTUITY Lodging-to-PMS Translations 
Use the following procedure to test the voice mailboxes for the guest rooms:
NOTE:
When using TCP/IP or X.25 signaling, mailboxes are created automatically 
for the guest rooms and do not require administration. When using Mode 
Code signaling, guest mailboxes must be created manually. See “
Mailboxes 
for Guest Rooms (INTUITY)” on Page 131 for more information.
1. Do...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
199 INTUITY Lodging-to-PMS Translations 
4. Display the following screen using the Lodging Administration, Traffic 
and Space Usage Reports, Mailbox Usage command to verify that the 
test mailbox was created.
5. After you verify that the guest mailbox was created, remove the test entry 
by doing a check-out at the PMS terminal.
NOTE:
The Guest Password and Guest Personal Greeting options are not con-
trolled...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
200 Switch-to-Call Accounting Translations 
Switch-to-Call Accounting 
Translations
You must assign the link between the switch and the INTUITY, administer the CDR 
parameters, and enable CDR for each incoming and outgoing trunk group that the 
customer wishes to record. If a stand-alone call accounting system (such as Xiox) 
is used, the vendor must assist in setting up the call accounting system.
Link...