Lucent Technologies GuestWorks Issue 6 Technician Handbook

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
181 Switch-to-INTUITY Translations 
Hunt Groups for INTUITY AUDIX
Voice Ports (Switch)
Use the add hunt-group command to administer the INTUITY AUDIX voice port 
hunt groups. This hunt group is used by both the office staff and the hotel guests 
when they call to retrieve their messages.
On Page 1:
nGroup Name — Enter a name for this group.
nGroup Extension — Enter an unassigned extension. This extension...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
182 Switch-to-INTUITY Translations 
On Page 2:
nMessage Center — Enter audix if using TCP/IP or X.25 signaling. Enter 
none if using Mode Code signaling.
nCalling Party Number to INTUITY AUDIX — Enter n except when 
this feature is active on the INTUITY system.
nLWC Reception — Enter none.
On Page 3, assign each extension in the same order as assigned in the INTUITY 
voice por ts (Page 185
). The name field...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
183 Switch-to-INTUITY Translations 
Extensions for Guest Message Retrieval (Switch)
The way guests retrieve their messages is to call an extension that is call for-
warded to the INTUITY AUDIX hunt group extension. This is done using a stan-
dard station line that covers to the hunt group (defined on Pa ge 1 81
). You can also 
assign an extension that allows guests to retrieve their messages when they are...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
184 Switch-to-INTUITY Translations 
On Page 3, set the Line Appearance field to call-appr.
After you assign the guest message retrieval extension, you must manually assign 
Call Forwarding to this extension so that calls will forward to the main INTUITY 
AUDIX hunt group extension. To use Call Forwarding, the Class of Service for this 
station (the guest message retrieval extension) must have Call Forwarding...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
185 Switch-to-INTUITY Translations 
INTUITY AUDIX Voice Ports (INTUITY)
Do the following to assign the voice port extension numbers to each activated 
voice channel on the INTUITY system:
NOTE:
Port numbers and channel numbers start with 0 (zero).
1. Enter the Voice System Administration, Voice Equipment command.
2. Press   to display the actions menu.
3. Select the Assign/Change option. 
4. Select the PBX...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
186 Switch-to-INTUITY Translations 
13. Press   to save the assignment.
An acknowledgement message is displayed. Press   to continue.
14. Press   repeatedly to return to the INTUITY Main Menu.
15. Enter the Voice System Administration, Voice Equipment command to 
display the voice channel setup.
The channel state should normally be Inserv (in-service), but it could be 
foos (facility out-of-service) or...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
187 Switch-to-INTUITY Translations 
Services to Phone Number Mapping (INTUITY)
You must map the extension numbers used to retrieve and leave voice mail mes-
sages to the services the extensions provide. These assignments control how the 
call is processed by the INTUITY system. In the examples as shown in this sec-
tion, extension 699 is used by the office staff, extension 710 is used by the guests 
from...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
188 Switch-to-INTUITY Translations 
Attendant and Administrator Passwords 
(INTUITY)
Use the Lodging Administration, Lodging Administrator Registration com-
mand to access the administrator registration screen. Using this screen, you must 
assign an administrator extension (an unused extension on the switch), an admin-
istrator password, and an attendant password. These passwords can be used to 
retrieve...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
189 Switch-to-INTUITY Translations 
Testing the Switch-to-INTUITY Voice Ports
Use the Voice System Administration, Voice Equipment command to check 
the status of the voice ports.
This command shows you the extension numbers directly assigned to each 
INTUITY AUDIX voice por t. You can call each extension to test the ports. 
There are four possible port states:
— In-Service (Inserv) — The channel is ready to...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
190 INTUITY Lodging-to-PMS Translations 
INTUITY Lodging-to-PMS 
Translations
There are two ways that the INTUITY Lodging software and the PMS software can 
exchange messages for database updates:
nUse the Switch/INTUITY/PMS Link Integration feature. This feature uses 
the switch to exchange the voice mail database update messages between 
the INTUITY Lodging and the PMS. This option is known as the “PMS...