Lucent Technologies GuestWorks Issue 6 Technician Handbook

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
141 Miscellaneous Translations 
Trunk Groups (Switch)
Use the add trunk-group command to assign each trunk group. For more infor-
mation on administering trunk groups, including CAMA 911 emergency trunks, 
see the 
DEFINITY ECS Administrator’s Guide.
nCOR — Each trunk group must have a COR.
nCDR Reports — Enter y for every trunk group that the customer wishes to 
record. Usually, only outgoing trunk groups...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
142 Miscellaneous Translations 
Automatic Selection of DID Numbers (Switch)
Automatic Selection of DID Numbers allows the switch to assign a random DID 
number to a guest room when the guest checks in. This gives the guest a direct 
phone number to their room that can be shared with family or business associ-
ates. This enhances the guest’s security by allowing people to contact them with-
out giving out...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
143 Miscellaneous Translations 
Enabling Automatic Selection of DID Numbers
Use the change system-parameters hospitality command, Page 2, to enable 
this feature.
Assigning the DID Numbers
Use the add station XXXX command to assign the DID numbers. Use a block of 
unassigned extensions from the switch numbering plan. The DID numbers must 
match the last four digits of the DID numbers assigned by the...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
144 Miscellaneous Translations 
Assigning a DID View Button
A DID View button can be assigned to attendant consoles and backup telephones 
with console permissions. See “
Attendant Console Button Layouts (Switch)” on 
Pag e 10 8 and “Backup Telephone Button Layouts (Switch)” on Page 117 for more 
information.
Considerations
nCall Coverage
Calls using a DID number will cover to the guest’s coverage path as if...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
145 Miscellaneous Translations 
Automatic Wakeup Options (Switch)
The following options are available for the Automatic Wakeup feature:
nDual Wakeup
nDaily Wakeup
nVIP Wakeup, including the maximum number of VIP Wakeup requests 
allowed during a 5-minute interval
nWakeup Activation via Tones
NOTE:
If Wakeup Activation via Tones is enabled, the wakeup feature 
provided by a Speech Synthesizer circuit pack is...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
146 Miscellaneous Translations 
Call Vectoring (Switch)
NOTE:
If you use a vector to route calls to a location outside of your hotel, the COR 
of the vector must route using its own ARS restricted partition to prevent toll 
fraud, and the Facility Restriction Level (FRL) should be set to 0.
The Call Vectoring feature is used to set up the Automated Attendant feature for 
incoming calls to the hotel....

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
147 Miscellaneous Translations 
This vector does the following:
1. The caller hears ringback for 2 seconds.
2. Announcement 381 plays. This announcement asks callers to do one of the 
following:
nPress   or wait if they want the front desk; if they press   or wait 
for the timeout, they are routed to the front desk.
nPress   if they want the reservation desk; if they press  , they are 
routed to extension...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
148 Miscellaneous Translations 
Dial by Name (Switch)
The Dial by Name feature allows you to “dial” someone by entering their name 
from your touch-tone keypad. This feature is accessible by using the Call Vector-
ing feature and recorded announcements (see Page 132
) to create an auto-atten-
dant procedure where one option allows callers to enter a person’s name instead 
of their extension number. The...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
149 Miscellaneous Translations 
change vector 2 Page 2 of 3
CALL VECTOR
12 collect 3 digits after announcement 382
13 route-to digits with coverage y
14 route-to number 0 with cov n if unconditionally
15 
16 goto step 2 if unconditionally
17
18
19 collect 3 digits after announcement 383
20 goto step  13 if unconditionally
21 collect 4 digits after announcement 661
22 route-to name1 with coverage y
change...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
150 Miscellaneous Translations 
This vector does the following:
1. The caller hears ringback for 2 seconds.
2. Announcement 381 plays. This announcement asks them to do one of the 
following:
nPress   or wait if they want the operator; if they press   or wait for 
the timeout, they are routed to the operator.
nPress   if they want the front desk; if they press  , they are routed 
to extension 105, which is...