Lucent Technologies GuestWorks Issue 6 Technician Handbook

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
101 Miscellaneous Translations 
System Parameters (INTUITY)
While in AUDIX Administration, use the change system-parameters features 
command to assign the INTUITY system parameters. The parameters will vary 
according to the customer’s needs. See 
INTUITY Messaging Solutions Adminis-
tration
 for more information about other options on these screens.
change system-parameters features...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
102 Miscellaneous Translations 
On Page 3 of the INTUITY system parameters, administer the following:
nTransfer Type — Enter enhanced_cover_0. This will restrict the voice 
ports from calling trunk access codes assigned to the trunk groups.
nTransfer Restriction — It is recommended that you enter subscrib-
ers to allow call transfers out of INTUITY AUDIX for calls to office staff sub-
scribers only, and not...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
103 Miscellaneous Translations 
Fax Parameters (Switch and INTUITY)
Integrating fax machines with the INTUITY system requires special setup on the 
switch. Many properties have their fax machines connected to a dedicated central 
office (CO) trunk. To integrate the fax machine with the functionality of the INTU-
ITY fax services, you should do the following to help set up the best solution pos-
sible:...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
104 Miscellaneous Translations 
nUse the Lodging Administration, FAX Add-on Administration, Guest 
FAX Profile Administration command to administer the guest fax profile.
Billing Considerations When Forwarding Faxes
Guests that have faxes in their mailboxes may wish to forward them to an external 
destination, often to a location that requires a toll call. In order for the hotel to bill 
the guest for the...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
105 Miscellaneous Translations 
Abbreviated Dialing Lists (Switch)
For access to a common set of telephone numbers, it is good to set up an Abbre-
viated Dialing system list. You can then program several telephones to use the 
system list, and if the extensions ever change for those services, you only have to 
change the extension in the system list. The following example shows a five-mem-
ber system list...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
106 Miscellaneous Translations 
Listed Directory Numbers (Switch)
Use the change listed-directory-number command to assign Listed Directory 
Numbers (LDNs) to the switch. These LDNs are usually the published numbers for 
the property and terminate at the attendant console.
change listed-directory-number Page 1 of 2
LISTED DIRECTORY NUMBERS
Night Destination: 195
Ext Name  TN
1: 2000 1
2: 1
3: 1
4: 1
5: 1
6:...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
107 Miscellaneous Translations 
Attendant Console (Switch)
Use the add attendant command to administer an attendant console. For most 
GuestWorks installations, there will only be one attendant console.
On Page 1:
nType — Enter console.
nExtension — Enter a valid extension in the dial plan.
nConsole Type — Enter principal.
nPort — Enter the equipment location of the digital port connected to the 
console....

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
108 Miscellaneous Translations 
Attendant Console Button Layouts (Switch)
The attendant console feature buttons are assigned using the change 
attendant 1 command. The recommended button layout differs depending on 
whether or not the property has voice messaging, a PMS, or call accounting.
NOTE:
The examples in this section are based on punch-out button labels used 
with older consoles that are no longer...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
109 Miscellaneous Translations 
Figure 24 shows the recommended button layout if you do not have voice 
messaging. The shaded buttons are different from the ones suggested in 
Figure 23
. Do not translate the PMS Alarm or CAS Alarm buttons if there is no 
PMS or call accounting system.
Figure 24. Console Buttons Without Voice Messaging
The buttons shown in Figure 23
 and Figure 24 are administered on Page 2...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
110 Miscellaneous Translations 
ncheck-in (Check In)
ncheck-out (Check Out)
nocc-rooms (Occupd Rooms)
nmaid-stat (Maid Status)
ndirectory (Integ Dirctry)
ntrk-id (Trunk ID)
nauto-wkup (Auto Wakeup)
nvip-wakeup (VIP Wakeup)
nvip-retry (VIP Retry)
next-dn-dst (DND Ext)
ncrss-alert (Crisis Alert)
natd-qtime (Queue Time)
nforced-rel (Forced Release; this button assignment cannot be changed)
npms-alarm (PMS...