Lucent Technologies GuestWorks Issue 6 Technician Handbook

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
111 Miscellaneous Translations 
Figure 25 shows the recommended button layout for the eight display buttons. 
These buttons are assigned on Page 3 of the Attendant Console screen.
Figure 25.  Console Buttons for Display Features
The display buttons are administered with the following button types (button labels 
shown in parentheses):
nnormal (Normal Mode)
ninspect (Inspect Mode)
ncov-msg-rt (Cover Msg Rt)...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
112 Miscellaneous Translations 
Attendant Backup (Switch)
Use the change console-parameters command to administer the Attendant 
Backup parameters. In addition, you must assign a   button to the 
backup telephones. See Pag e 11 7
 for more information.
On Page 1, administer the following:
nCalls in Queue Warning — This level should be set to 1 if the cus-
tomer uses the backup telephones for most call...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
113 Miscellaneous Translations 
shuts off, the call continues to queue for 10 seconds, then the console 
goes into Night mode and Position Busy. The call can now be answered 
from a backup telephone.
On Page 3, set the console incoming call queue priority. This defines which types 
of calls receive priority over other calls. It is recommended that you set 
Emergency Access to the highest priority (1 is the...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
114 Miscellaneous Translations 
Office Staff, Front Desk, and Guest Services
Telephones (Switch)
You must assign the telephones for the office staff, the front desk, guest room ser-
vices, and other telephones located on the property. Use the add station com-
mand to administer these telephones. Depending on the model of the telephone, 
the screens show different fields. This example shows the model 6424...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
115 Miscellaneous Translations 
add station 195                                               Page  3 of  5
                                     STATION
 SITE DATA
       Room:                                            Headset? n
       Jack:                                            Speaker? n
      Cable:                                           Mounting: d
      Floor:...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
116 Miscellaneous Translations 
add station 195                                              Page  5 of  5
                                     STATION
SOFTKEY BUTTON ASSIGNMENTS
 1: directory
 2: drop
 3: int-aut-an
 4: timer
 5: priority
 6: auto-cback
 7: abr-prog
 8: abr-spchar Char: ~p
 9: lwc-store
10: ringer-off
11: btn-view
12: admin 

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
117 Miscellaneous Translations 
Backup Telephone Button Layouts (Switch)
The telephones used for the Attendant Backup feature should have several of the 
same buttons you would assign to the attendant console. These are assigned 
using the change station XXXX command, where the XXXX is the extension 
number. The following is a list of the recommended feature buttons:
nAttendant Queue Calls (atd-qcalls) (this...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
118 Miscellaneous Translations 
Extension 1 represents the published front desk telephone number. Extensions 2 
and 3 are nonpublished numbers known only to the hotel office staff. In this 
example, there are call appearances or bridged appearances of Extension 1 on all 
telephones, plus each telephone has at least one other extension that can be 
accessed as needed. With this arrangement, it makes it easy...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
119 Miscellaneous Translations 
Figure 27. Second Backup Telephone Button Layout (Model 6408)
Figure 28. Third Backup Telephone Button Layout (Model 6408) 

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
120 Miscellaneous Translations 
Mailboxes for AUDIX Subscribers (INTUITY)
The following screens show an example of how to administer mailboxes for office 
staff subscribers on the INTUITY system. Access these screens using the AUDIX 
Administration command, and then the add subscriber command. The default 
class of service, class00, is a good option to use. See 
INTUITY Messaging Solu-
tions Administration...