Lucent Technologies GuestWorks Issue 6 Technician Handbook

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
131 Miscellaneous Translations 
nSend All Calls
When a telephone has Send All Calls active, and the telephone is called, 
the call goes directly to coverage and no station hunting is done. If a 
hunted-to telephone has Send All Calls active, it is skipped in the hunt-to 
chain.
Mailboxes for Guest Rooms (INTUITY)
Guest room mailboxes are handled differently depending on which type of mes-
saging link is used...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
132 Miscellaneous Translations 
Recorded Announcements (Switch)
Use the change announcements command to assign extension numbers to be 
used for recorded announcements. You can have up to 16 different recordings per 
Integrated Announcements circuit pack. The maximum recording time per circuit 
pack is 256 seconds (TN750) or 512 seconds (TN750B or TN750C). The exten-
sions used for recorded announcements...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
133 Miscellaneous Translations 
4. Hang up when finished recording the message.
NOTE:
The system records the sound of the receiver returning to the 
station. Press the switchhook with your finger, press  , or 
hang up gently.
5. After waiting 15 seconds, dial the extension number of the announcement 
you just recorded.
6. Listen to the recording. If you need to record the message again, repeat 
this...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
134 Miscellaneous Translations 
Use the change system-parameters hospitality command to administer options 
associated with recorded announcements. On Page 2, administer the following:
nUse the Announcement Type field to indicate the type of automatic 
wakeup announcement the hotel guest will receive. Allowable entries are 
as follows:
NOTE:
One of the following four fields appears depending on what data 
is...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
135 Miscellaneous Translations 
nThe Default Announcement Extension field appears only when the 
mult-integ announcement type is used. This indicates the default wakeup 
announcement extension when using the integrated announcement circuit 
pack.
nThe Announcement Ports field appears only when the voice-synthe-
sis announcement type is used. For the voice-synthesis announcement 
type, this indicates the...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
136 Miscellaneous Translations 
Emergency Access to Attendant (Switch)
Use the display system-parameters customer-options command, Page 2, to 
verify that the Emergency Access to Attendant feature is enabled. This feature 
can only be enabled with the 
init login ID. Contact technical support or your COE if 
you do not have permission to make this change.
Use the change system-parameters features command to...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
137 Miscellaneous Translations 
Crisis Alert (Switch)
Crisis Alert is a feature that sends a message to one or more attendant consoles, 
one or more digital display telephones, and to as many as three digital numeric 
pagers when a guest or employee places a call to an emergency service agency 
(for example, 911). The message will help personnel identify where the emer-
gency has occurred at the property.
To...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
138 Miscellaneous Translations 
Use the change route-pattern command to assign a routing pattern for the 
emergency service access code. In this first example, Preference 1 of Pattern 5 is 
used when guests dial 9911 (9 for the ARS access code, and 911 for the 
emergency service agency).
change ars analysis 1 Page 1 of 1
ARS DIGIT ANALYSIS TABLE
Location: all Percent Full: 6
Dialed Total Route Call Node ANI...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
139 Miscellaneous Translations 
In this second example, Preference 1 of Pattern 6 is used when guests dial 911. 
Pattern 6 deletes the two digits dialed (11) after the ARS access code (9) and 
inserts the caller’s intended digit string (911).
Crisis Alert can notify attendant consoles, digital display telephones, and digital 
numeric pagers. If you are setting up Crisis Alert to notify one or more display...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
140 Miscellaneous Translations 
nRetries — Enter the number of times (0 to 10) the system will attempt to 
send the alert message if the call was unsuccessful.
nRetry Interval — Enter the amount of time between retries. You may enter a 
value from 30 to 60 seconds.
nMain Number — Enter the LDN for the property, or a number that the user 
would call to respond to the crisis alert page. This is an optional...