Lucent Technologies GuestWorks Issue 6 Technician Handbook

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
211 Switch-to-PMS Link Translations 
Switch-to-PMS Link Testing with the
RS232 Mini-Tester
Using the RS232 Mini-Tester (see the Note on Pa ge 1 1), check the status of the 
PMS link. The leads marked with an asterisk are controlled by the switch, and the 
PMS controls the other leads. If any switch leads are dark, there is no connection.
!CAUTION:
After using a mini-tester to check data leads, you MUST...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
212 Switch-to-PMS Link Translations 
If the link to a PMS is idle, the mini-tester may also show the following. The 
Physical Link State will be down, and the Protocol State will be down. Possible 
causes may be that the PMS hardware is powered-up, but the switch is not 
administered correctly, or the PMS link is busied out at the switch.
NOTE:
The CTS lead shows green when used with an 8400B. RTS will be...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
213 Switch-to-PMS Link Translations 
Netcon and Data Module Testing
To test the netcon and the data modules, do the following:
1. Use the status data-module XXXX command (where XXXX is the exten-
sion of the netcon data module).
If the status message shows that the netcon data module is in the in-ser-
vice/active state and shows the connected port of the actual data module, 
this indicates that there was an...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
214 Switch-to-PMS Link Translations 
PMS Testing and Status
Use the test pms command to test the PMS link. If the link is not active, this com-
mand sometimes causes the link to be established. The PMS test (Test 215) 
should PASS before testing can proceed.
Use the status pms-link command to display the current status of the PMS link. 
The following is an example of that screen:
The fields are defined as...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
215 Switch-to-PMS Link Translations 
Database Swap Testing
To test database swapping, do the following:
1. Busy-out the PMS link using the busyout pms-link command.
2. Do a check-in or check-out on the test room from the attendant console or 
backup telephone. This sets the flag for the switch to request a database 
swap from the PMS.
3. Release the PMS link using the release pms-link command.
4. Use the...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
216 Switch-to-PMS Link Translations 
Check-In and Check-Out Testing
To test check-in and check-out, do the following:
1. Do a check-in for the test room from the PMS terminal.
2. Use the status station XXXX command (where XXXX is the test room 
number). The status should appear as follows:
At check-in, the Room Status field displays occupied, and the User 
Cntrl Restr field displays none. If an occupied...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
217 Switch-to-PMS Link Translations 
Message Waiting Testing
You must test manual message waiting and voice messaging (if installed). To test 
manual message waiting, do the following:
1. From the PMS terminal, activate manual message waiting for the test 
room.
2. Use the status station XXXX command (where XXXX is the test room 
number). The status should appear as follows:
3. Use the list pms-down command...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
218 Switch-to-PMS Link Translations 
To test voice messaging by retrieving the message from the test room, do the 
following:
1. Call the test room.
2. Leave a message after the greeting and tone.
3. Use the status station XXXX command (where XXXX is the test room 
number). The status should appear as follows:
4. Use the list pms-down command to display any PMS messages that may 
help you troubleshoot link...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
219 Switch-to-PMS Link Translations 
To test voice messaging by retrieving the message from the attendant console, do 
the following:
1. Call the test room.
2. Leave another message after the greeting and tone.
3. Use the status station XXXX command (where XXXX is the test room 
number). The status should appear as follows:
4. Use the list pms-down command to display any PMS messages that may 
help you...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
220 Switch-to-PMS Link Translations 
Controlled Restrictions Testing
To test Controlled Restrictions, do the following:
1. From the PMS terminal, activate Outward Restriction on the test room.
2. Use the status station XXXX command (where XXXX is the test room 
number). The status should appear as follows:
3. Use the list pms-down command to display any PMS messages that may 
help you troubleshoot link...