Lucent Technologies GuestWorks Issue 6 Technician Handbook

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
201 Switch-to-Call Accounting Translations 
nCDR Account Code Length — When setting up billing for forwarding 
faxes (see “
Billing Considerations When Forwarding Faxes” on Page 104), 
set this field to the number of digits used for extensions in the dial plan.
As shown on Page 141
, enable CDR Reports for each trunk group.
Testing the Switch-to-Call Accounting Link
To test the CDR link, use the status...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
202 INTUITY Lodging Call Accounting-to-PMS Translations 
INTUITY Lodging Call 
Accounting-to-PMS Translations
The data link between the INTUITY Lodging Call Accounting and the PMS must 
be administered by the Homisco technician when he or she installs the software 
on the INTUITY platform.
If a stand-alone call accounting system (such as Xiox) is used, the vendor must 
assist in setting up the call...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
203 Switch-to-PMS Link Translations 
Switch-to-PMS Link Translations
Administration of the switch-to-PMS link includes the following:
nNetwork control (netcon) data module for si system (Pa ge 2 03)
nData module (Page 204)
nHospitality parameters (Page 204)
nHousekeeping status feature access codes and definitions (Pag e 20 7)
nControlled restrictions (Pag e 20 9).
Network Control (Netcon) Data Module
Use...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
204 Switch-to-PMS Link Translations 
Data Modules
Use the add data-module command to administer the data module connected 
between the switch and the PMS.
Hospitality Parameters
Use the change system-parameters hospitality command to administer the 
hospitality parameters for the PMS. These assignments must be coordinated with 
the PMS vendor and the customer. On Page 1, administer the following:
nFor the...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
205 Switch-to-PMS Link Translations 
nIf the PMS Protocol Mode is transparent (also known as Names proto-
col), set the Seconds before PMS Link Idle Timeout to 20 and the 
Milliseconds before PMS Link Acknowledgement Timeout 
to500. 
If the PMS Protocol Mode is normal, set the Seconds before PMS 
Link Idle Timeout to 20 and the Milliseconds before PMS Link 
Acknowledgement Timeout to 300. 
If the PMS...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
206 Switch-to-PMS Link Translations 
On Page 2, administer the following:
nThe Number of Digits From PMS field should be left blank, and the 
Digit to Insert/Delete field may need to be administered. If the 
room numbers use a combination of 3- and 4-digit or 4- and 5-digit exten-
sion numbers, you must enter the leading digit that must be inserted when 
sent from the PMS to the switch and that must be...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
207 Switch-to-PMS Link Translations 
nThe Number of Digits in PMS Coverage Path field indicates 
whether the coverage paths are 3 or 4 digits long.
Housekeeping Status
Use the change feature-access-codes command to assign the housekeeping 
status feature access codes. Administer only the feature access codes that the 
vendor supports and that match the status definitions.
change system-parameters hospitality...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
208 Switch-to-PMS Link Translations 
Use the change system-parameters hospitality command to define whether the 
housekeeping staff will use IDs, and to administer the housekeeping status 
definitions.
On Page 1, the Number of Housekeeper ID Digits field determines the 
length of the housekeeping staff ID numbers. Valid entries are 0 to 6. If set to 0, 
housekeeping IDs are not used.
On Page 2, enter the...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
209 Switch-to-PMS Link Translations 
Controlled Restrictions
When Controlled Restrictions are applied to guest rooms, calls made to those 
rooms or from those rooms are routed to intercept treatment. The recommended 
intercept treatment is shown in the following example. Use the change 
system-parameters features command to set the controlled restriction intercept 
treatment.
The PMS automatically applies...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
210 Switch-to-PMS Link Translations 
Testing the Switch-to-PMS Link
To test the switch-to-PMS link, have the hotel designate a room for testing. Testing 
the switch-to-PMS link includes the following:
nLink testing with the RS232 mini-tester (Page 211)
nNetcon and data module testing (Page 213)
nPMS testing and status (Pag e 21 4)
nDatabase swap testing (Pa ge 2 15)
nCheck-in and check-out testing (Page...