Lucent Technologies GuestWorks Issue 6 Technician Handbook

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
241 Appendix C — List PMS Down Events 
Table 15. PMS Down Reasons
Reason Meaning
active-nopms Feature is active, no PMS
ADX link out AUDIX link is out of service
ADX rej msg AUDIX rejected message
PBX bfr ovfl Switch buffer overflow
PBX rej msg Switch rejected message
PMS link out PMS link is out of service
PMS prot vio PMS protocol violation
PMS rej msg PMS rejected the message
rcv viol msg Received violation message...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
242 Appendix D — Homisco Call Record Format 
Appendix D — Homisco Call Record 
Format
This appendix provides a copy of the Homisco call record format for call account-
ing. If possible, share this information with the PMS vendor before the installation.
Call Record Format
01-- Start Of Text
02--05 Call ID
06-- Space
07--09 Hotel Identifier (3 char.)
10-- Space
11--15 Date Field
16-- Space
17--22 Extension Field...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
243 Appendix E — Xiox Call Accounting Posting Interface and Format 
Appendix E — Xiox Call Accounting
Posting Interface and Format
This appendix provides information about the Xiox call accounting posting inter-
face and format. If possible, share this information with the PMS vendor before 
the installation.
Posting from the Xiox call accounting is done over an RS232 connection from 
COM2 of the PC running the Xiox call...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
244 Appendix E — Xiox Call Accounting Posting Interface and Format 
The following is a sample of Format 0 (Hobic with 4-digit sequence number):
0001 HTL 02/29 501    13:32  0009 $002.50 650-555-1212
The following table describes this format:
Position Length Description
1 4 Message Sequence Number - right justified, 0 filled
6 3 Property Name Acronym - up to 3 alpha characters speci-
fied by the user 
10 5 Date - MM/DD
16...

Index 
245  
GuestWorks Issue 6 Technician Handbook  555-231-109   Issue 1
April 2000
IN
Index
Numerics
103A Mod ular Connecting  Bloc ks,33
105C IDI,29105D IDI,293820 Mod em,78
7400A Data Mod ule Op tions,53, 61, 677400B Data Mod ule Op tions,54, 62, 688400B Data Mod ule Op tions,52, 60, 66
885A Connec tor Kit,32
A
Abbreviated Dialing,105, 110
About This Hand book,1Activate the Switc h,19Adjunc t Sup ervision,179
Alerting,112Analog  Caller ID,124Announc ements,132
ASCII Mod e,205Attendant Bac kup,112,...

GuestWorks Issue 6 Technician Handbook  555-231-109    Issue 1
April 2000
Index 
246  
Buttons, (c ontinued)
Coverag e Message Retrieval
,111Crisis Alert,110Date/Time,111
Delete Messag e,111DID View,109Directory,110
Display,111Do Not Disturb,110Fa il e d  Wak e up s,110, 117
Forced  Release,110Hold,109Insp ect,111
Maid  Status,110Messag e Waiting  Activation,109, 117Messag e Waiting  Deac tivation,109, 117
Next,111Night Service,110Normal,111
Occ upied Rooms,110PM S A l ar m,110PM S Pr in t e r  A l a r...

GuestWorks Issue 6 Technician Handbook  555-231-109    Issue 1
April 2000
Index 
247  
Call Rec ord  Format
Homisco
,242Xi ox,243Call Vec toring,146, 148, 233
Caller ID,124Messag e Waiting  Ind ication,125Calls in Queue Warning,112
CDR,41, 44, 47, 141, 200, 201Re p or t s,141, 201Translations,200
Center of Excellence,20, 77, 85Chec k-In/Check-Out,216Chec klist
Installation
,10Misc ellaneous Translations,83Switc h-to-INTUITY Translations,152
Translations,82C-LAN,28Class of Restric tion,93
Class of...

GuestWorks Issue 6 Technician Handbook  555-231-109    Issue 1
April 2000
Index 
248  
Default Lang uag e,192, 194
Default Translation Card,19DEFINITY Site Ad ministration,15, 18Delete Digit,206
Dial by Name,85, 148Dial Plan,86, 87Fi r st  Dig i t,86
Second  Dig it,86DID Numbers,142Dig it Deletion,206
Dig it Insertion,206Dig it to Insert/Delete,86, 206Dig ital Line Circuit Packs,25
Disp lay Calling  Numb er for Room to Room Caller ID Calls,125Disp lay Room Information in Call Disp lay,123Disp laying a...

GuestWorks Issue 6 Technician Handbook  555-231-109    Issue 1
April 2000
Index 
249  
G
Guest
Information Disp lay
,123Mailboxes,131, 198Messag e Retrieval,183
Pa ss w or d,199Personal Greeting,199Rooms,121
GuestWorks Interface Link,191
H
Hard ware Options,3
Homisc o,13, 22, 41, 50, 114, 200, 242Hosp itality
Customer Op tions,21
Parameters,204Housekeep er
ID Dig its,208
Information Configuration,204Housekeep ing  Status
Te st i ng,221
Translations,207Hunt Group s,181Hunt-To Stations,127
I...

GuestWorks Issue 6 Technician Handbook  555-231-109    Issue 1
April 2000
Index 
250  
IP Interfac es,155
IP Routes,158Isolating  Data Interfac e,30
J
Journal/Log  Printers
Te st i ng,72, 225Translations,222
Journal/Sc hed ule Printer,23, 65
L
Lamp s On For New Messag es,131, 194
LAN Circ uit Card,161Languages,192, 194Layout,14
LDG,195LEDs,121Link Integ ration,191
Li st  PMS D o w n Eve n ts,239Listed  Directory Numb ers,102, 106Log  Printer,23, 65
Log ic al Channel,173, 174Log ins,227Lo st  PMS Me ss ag...