Lucent Technologies GuestWorks Issue 6 Technician Handbook

Continuing with the Switch Installation 
231 Testing the Switch 
GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Continuing with the Switch 
Installation
This section contains procedures you must complete after you have connected 
and tested the hospitality adjuncts. The procedures in this section are fully 
detailed in the appropriate switch installation documents.
Testing the Switch
See the appropriate installation document for information about testing the switch:
nFor CMC...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Continuing with the Switch Installation 
232 Testing Telephones and Other Equipment 
Testing Telephones and Other 
Equipment 
See the appropriate installation document for information about testing tele-
phones and other equipment:
nFor CMC installations, see Chapter 1 of DEFINITY ECS Release 8 Installa-
tion, Upgrades and Additions for Compact Modular Cabinets.
nFor SCC installations, see Chapter 6 of DEFINITY ECS Release 8...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Continuing with the Switch Installation 
233 Maintenance 
nExplain any Call Vectoring procedures that have been administered for the 
Automated Attendant or Dial by Name features.
nRemind the customer to provide information about any new telephone 
numbers and services to the guests, such as instructions that show guests 
how to do their own Automatic Wakeup calls and Do Not Disturb requests. 
The information about those features is...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Continuing with the Switch Installation 
234 Maintenance  

Appendixes 
235 Maintenance 
GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes
Additional information about GuestWorks is provided in the following appendixes:
nAppendix A — Par ts L ist
nAppendix B — Connector Pinouts
nAppendix C — List PMS Down Events
nAppendix D — Homisco Call Record Format
nAppendix E — Xiox Call Accounting Posting Interface and Format. 

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
236 Appendix A — Parts List 
Appendix A — Parts List
Ta b l e 1 3 shows many of the parts used with the GuestWorks system. Use this list 
as a reference if you need to order additional or replacement parts.
Table 13. Parts List
Part Number
MAP LAN cards Model 8412
Model 8416
MAP DCIU card (GPSync) 406801647; J1P260AA, List 31
MAP Multiport Serial card (Equinox) J1P260AA1, List 39
MAP Equinox DTE 10/10 adapter, P/N:210068...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
237 Appendix A — Parts List 
Category 5 RJ45 modular cords
5 ft.
10 ft.
15 ft.
25 ft.
50 ft.
100 ft.
200 ft.
300 ft.107748063
107748105
107748188
107742322
107742330
107748238
107748246
107748253
Modular Adapters (50-pin to 8-pin)
259A
258B
356A102631413
103923025
104158829
D8AM-87 crossover cord 846943306 or 104154414
D25F 5 ft. cable, plug-to-receptacle 105193668
M25A cable, plug-to-receptacle
5 ft.
9 ft.
25 ft.
50...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
238 Appendix B — Connector Pinouts 
Appendix B — Connector Pinouts
Connections from the Equinox card on the MAP to the hospitality adjuncts (PMS 
or call accounting) can often cause problems. The following list gives you the 
pinouts and EIA leads provided when using a D6AP modular cord from the Equi-
nox card to the Equinox 10/10 adapter (P/N:210068, comcode 406983155). 
These pinouts are on the 25-pin end of the...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
239 Appendix C — List PMS Down Events 
Appendix C — List PMS Down Events
Whenever an error occurs between the switch and the PMS, a log of the event is 
kept on the switch. The following is an example of some PMS down events and 
reasons.
You can use these events to troubleshoot link problems or verify link events. If 
there is a log printer installed and administered on the switch, these events are 
logged to that...

GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Appendixes 
240 Appendix C — List PMS Down Events 
from stn, code 3 Housekeeping from station; process code 3
from stn, code 4 Housekeeping from station; process code 4
from stn, PMS acc PMS accepts housekeeping status change from station
from stn, PMS rej PMS rejects housekeeping status change from station
gst info: complt Guest info completed
gst info: no chg Guest info no change
gst info: request Guest info request
gst info:...