Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

Console OperationsIssue 2.5   October 1999  5-9 n The Transfer , Hold , Release  and
Conference  icons are displayed on the call bar that is
associated with this call.
n The call bar and the Second Party Display in the lower part of the
screen indicate the called- or calling-party identification (if that
information is available).
n The Position Available indicator is turned off.
2. Listen for the call progress tones.
¾ If ringback tone is heard, this indicates the called extension is
idle and ringing....

Console Operations5-10   Issue 2.5   October 1999n The Position Available indicator is turned off.
n The number is dialed.
n The Transfer , Hold , Release  and
Conference  icons are displayed on the call bar that is
associated with this call.
n You can now talk to the person you were calling.
To place a second call when Auto Hold is not administered on your
switch:
1. To put the first call on hold, click its Hold icon  or highlight the
call bar and press F7.
n The first call is placed on hold.
n A...

Console OperationsIssue 2.5   October 1999  5-11 n The Transfer , Hold , Release  and
Conference  icons are displayed on the call bar that is
associated with this call.
n You can now talk to the person you were calling.
To place a second call when Auto Hold is administered on your switch:
1. On the call bar you will use to make the outgoing call, click a Call icon, or highlight an empty call bar and press F6.
n The first call is automatically placed on hold.
¾ A Retrieve icon  is displayed on the call...

Console Operations5-12   Issue 2.5   October 1999To abandon a call attempt:
1. Click the Release icon  or press F8.
n The call is dropped.
Releasing a CallReleasing a call is sometimes referred to as “dropping a call,” or more simply
“hanging up.”  You can release one call at a time.
To release a call:
1. Click the Release icon , or highlight the call bar associated with
the call and press F8.
n The call is terminated.
n PC Console disconnects from the called party, the calling party, or
both parties if...

Console OperationsIssue 2.5   October 1999  5-13 n Click a Trunk Group button.
n Dial a number using the dial capabilities of PC Directory.
  While the caller is split from the console, the Split feature button is displayed in
white.
  The split condition is canceled and the Split feature button is displayed in gray
when you do one of the following:
n Click the Transfer icon  or press F6 to finish connecting the first party
to the second party, and to disconnect the console.
n Click the Split feature...

Console Operations5-14   Issue 2.5   October 1999To transfer an incoming call to an inside extension:
1. Click the Transfer icon , or highlight the call bar associated with
the call and press F6.
n The call is automatically placed on hold.
n A Cancel icon  is displayed on the call bar.
n The calling party is separated from the connection.
n You hear dial tone.
n The Split feature button is displayed in white.
2. Dial the extension to which you want to transfer the call.  You can
either:
Use the search...

Console OperationsIssue 2.5   October 1999  5-15 If you want to transfer the call after announcing it, wait until the
called party answers, then speak to the person to notify them of an
incoming call.
¾ If the called party accepts the call, click the Transfer icon again, or press F6 to complete the transfer.  The two
parties are connected, the Split feature button changes to
gray, and the console is released from the call.  This procedure
is complete.
¾ If the called party declines the call, click the...

Console Operations5-16   Issue 2.5   October 1999n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the new
call.
4. Initiate the outbound call by clicking the Trunk Group button that is
associated with the desired trunk, or by dialing the access code for the
desired trunk.
n The Transfer  and Cancel  icons are displayed on the
call bar that is associated with this call.
5. Click the Transfer icon  or press F6.
n This procedure is complete....

Console OperationsIssue 2.5   October 1999  5-17 ¾ If the called party accepts the call, click the Transfer icon again, or press F6 to complete the transfer.  The two
parties are connected, the Split feature button changes to
gray, and the console is released from the call.  This procedure
is complete.
¾ If the called party declines the call, click the Cancel icon or press F7.  The Split feature button changes to gray
and you are reconnected to the caller.  Tell the caller that the
called party is...

Console Operations5-18   Issue 2.5   October 1999n The call bar assigns a letter identification (such as c= ) to the new
call.
n The Transfer , Hold , Release  and
Conference  icons are displayed on the call bar that is
associated with this new call.
If reorder tone is heard, this indicates that a trunk is not available.
Click the Split feature button to reconnect to the caller, then ask the
caller to try again later.  This procedure is complete.
3. Use your keyboard or telephone keypad to dial the...