Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

  Installation
  
  Issue 2.5   October 1999   1-17Figure 1-7.  Attaching the MSP-1 Power Source 

  Installation
   1-18   Issue 2.5   October 1999 Installing the PC Console SoftwareTo install the PC Console software:
1. Insert the PC Console CD in the CD-ROM drive.  (The instructions
in this section assume that you are using drive d.  If this is not the
case, substitute d with the appropriate drive letter.)
2. Access your Desktop or the Program Manager screen.
3. Select Start-Run or File-Run.
n The Run dialog box is displayed.
4. Type d:setup
5. Click OK.
n The Welcome screen is displayed.
6. Click...

  Installation
  
  Issue 2.5   October 1999   1-19  NOTE:
If you are upgrading or reinstalling the PC Console software,
you will see a message later indicating that the directory
already exists.  You can safely reinstall to the same directory.
The PC Console installation program will automatically create
a backup directory of the previously installed software, in a
location that you can specify.
8. If the destination directory you are about to select does not yet exist,
skip to Step 13.
9. Click Next.
n...

  Installation
   1-20   Issue 2.5   October 1999n The installation process begins.  It takes approximately four to
five minutes to install the contents of the CD-ROM to your
computer.
n When the process is complete, the Installation Completed
dialog box is displayed.
19. Click Finish.
n If you are using Windows NT or Windows 95 and any system
files were updated during the installation process, the Restart
Computer dialog box is displayed.  Click OK to restart your
computer.
  Administering the PC...

  Installation
  
  Issue 2.5   October 1999   1-21 6. Click OK or press ENTER.
n The New Password Confirmed dialog box is displayed.
7. Click OK or press ENTER.
8. Select Administration-Upgrade-Administration from the Menu
Bar.
n The software attempts to locate the System Database last used
by PC Console.  It looks for a file named pccon.mdb in the
pccon\admin directory.
¾ If it is able to locate the pccon.mdb file, it copies the old
information to the new System Database, with the exception
of any...

  Installation
   1-22   Issue 2.5   October 1999n When the Language Database has been successfully upgraded,
a confirmation message is displayed at the bottom of the screen.
10. For each custom language already defined in your PC Console
environment, locate and translate the new terms that will appear
within the PC Console screens.  (Refer, if necessary to the section
“Creating Custom Languages” in Chapter 3, “Console
Administration.”)  You must complete this translation process before
your custom...

  Installation
  
  Issue 2.5   October 1999   1-23 3. Enter a new system name, and type a new password to be
associated with that system.  NOTE:
You must name your system the first time you access the
PC Console application.  If necessary, you can change this
name later, from within the PC Console software.
You will need to know the password, that you are assigning
now, whenever you make administrative changes to the
PC Console application.  You can also use this password to
launch the PC Console...

  Installation
   1-24   Issue 2.5   October 1999To administer the PhoneLine MasterDirectory software:
1. Read Chapter 4, “Directory Administration,” of this document.  This
short chapter provides a brief overview of the relationship between
PC Console and the PhoneLine MasterDirectory software.
2. Once you have read Chapter 4, refer to the PhoneLine
MasterDirectory User’s Guide for the step-by-step instructions to
build your directories.  You can create up to four directories, each
containing...

Understanding PC Console2Issue 2.5   October 1999   2-1 WelcomeCongratulations on your purchase of Lucent Technologies’ PC Console — the
elegant solution to your call handling needs in a PC environment.
PC Console offers all of the capabilities of a hardware Attendant Console; plus
the ability to share information across your organization, personalize your screen
displays, and manage your call handling tasks more quickly and efficiently.
This chapter provides a quick synopsis of PC Console’s...

Understanding PC Console2-2   Issue 2.5   October 1999n Place a call directly to a found entry in the PC Console database by clicking
the Call button, or by pressing ENTER
n Immediately access on-line help information
  Each of these capabilities is discussed in this chapter.
  Sharing Information within PC Console  PC Console was designed to share information across your organization.  During
the installation and administration of PC Console, your administrator creates and
“points to” several databases;...