Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

About This DocumentIssue 2.5   October 1999   xi   Maintenance ports are their most recent target of abuse.  In this scenario,
hackers find a private branch exchange (PBX) maintenance port number with
their “war dialer;” a device that randomly dials telephone numbers until a modem
or dial tone is obtained.  They then “hack” the user ID and password, sometimes
just by using the PBX default passwords, to enter your system.
  This is the most dangerous type of abuse because, once in your system, the
hackers...

About This Documentxii   Issue 2.5   October 1999n Advise users with special telephone privileges (such as Remote Access,
voice mail outcalling, and call forwarding off-switch) of the potential risks and
responsibilities.
n Be suspicious of any caller who claims to be with the telephone company and
wants to check an outside line.  Ask for a callback number, hang up, and
confirm the caller’s identity.
n Never distribute the office telephone directory to anyone outside the
company; be careful when...

About This DocumentIssue 2.5   October 1999   xiii n Keep telephone wiring closets and equipment rooms locked.
n Keep telephone logs and printed reports in locations that only authorized
personnel can enter.
n Design distributed reports so they do not reveal password or trunk access
code information.
  For additional information about securing against toll fraud, refer to the following
document:
 
  Document #  Document Title  555-025-600  BCS Products Security Handbook  Lucent Technologies Fraud...

About This Documentxiv   Issue 2.5   October 1999   Product Support  PC Console was designed for compatibility with all current versions of
DEFINITYÒ
 Communications System G1 and G3, and DEFINITY Prologixä
Solutions.
  If you have a question about PC Console, first read this manual or refer to the
on-line help.  If you cannot find the answer, contact the Technical Service
Center (TSC) at 1 800 242-2121.
  If you are an international customer, call your distributor, your Regional Center
of Excellence, or...

   Installation
 1  
  Issue 2.5   October 1999   1-1   Before You Begin  Before you begin to install PC Console, verify that your PC Console
installation package is complete, and that your PC meets both the hardware
and software requirements identified in this section.
  Contents of the Package  Your PC Console package should contain the following:
n PC Console software
One CD-ROM that contains the PC Console installation and application
software, on-line help and PC Console documentation.
n...

  Installation
   1-2   Issue 2.5   October 1999n 15” Super VGA (SVGA) monitor
n Pentium®
-based processor
n 100 Megahertz clocking speed
n 16 MB of RAM available to PC Console
n CD-ROM drive
n Microsoft Windows NT™
, Microsoft Windows 95, or Microsoft Windows
3.1 or later
n A COM Port dedicated to PC Console.  (No other application may vie
for this port.)
n Sufficient hard disk space.  You will need 4 MB of hard disk space for
the PC Console software, plus additional space for your PC Console
directory...

  Installation
  
  Issue 2.5   October 1999   1-3   a 64xx-, 74xx-, 84xx-, or 94xx-series DCP telephone, and associated
D8W telephone cord; plus the DEFINITY PassageWay®
DirectConnect Adapter, with D8W telephone cord.
 
   NOTE:
  You may want to augment your telephone configuration
with a headset and necessary adapter to facilitate ease-
of-use.
n PC Connector cord:
  Verify that the EIA-232-D Connector cord provided with PC Console
is appropriate for connecting your PC to either the PassageWay
Adapter...

  Installation
   1-4   Issue 2.5   October 1999   Installation  Installing PC Console is a multi-step process.  You must perform each of the
following, in the order indicated:
n Administer PC Console, at the switch, as an Attendant Console.
n Assess your hardware components.
n Connect the PC to the telephone.
n Connect the PC/telephone configuration to the power source.
 
   NOTE:
  This step is not necessary if you are using a CallMaster VI telephone.
The CallMaster VI is powered by the switch, and...

  Installation
  
  Issue 2.5   October 1999   1-5 4. If PC Console is not replacing an existing 302 Attendant Console,
use the following command to enter the data for PC Console as a
302 Attendant Console:
add attendant #
5. Select the appropriate options on the attendant form.  Among these
options is the type of console being defined.  We recommend that
you specify a 302B to achieve the greatest compatibility with
PC Console.
6. Make a note of the feature button assignments, particularly those
that...

  Installation
   1-6   Issue 2.5   October 1999 Assessing Your Hardware ComponentsPC Console can be configured to use either a 64xx-, 74xx-, 84xx- or 94xx-
series DCP telephone with PassageWay Adapter, or an 8411 or CallMaster VI
telephone.  You will note that the 8411 and the CallMaster VI telephones do
not require the PassageWay Adapter.  The functionality of these telephones
eliminates the need for this additional component.Figure 1-1.  The Available Telephone Components