Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

Understanding PC ConsoleIssue 2.5   October 1999   2-3   Help Information  To get immediate on-line help, press F1.  You can find information by subject
matter, search by a word or phrase, or jump between related subjects quickly to
locate the information you need.
  Busy Lamp Field  To move quickly to the Busy Lamp Field area, press F2.  This area of the screen
turns blue to indicate it is active.  From this area, you can:
n Click a Trunk Group button, to access a particular trunk group.  The button...

Understanding PC Console2-4   Issue 2.5   October 1999  If the Position Busy feature button should turn blue, this indicates that all
positions are either busy or unavailable.
  Five feature buttons are on every PC Console — Split, Hold, Forced Release,
Position Busy, and Night Service.  Your system administrator can assign the
remaining buttons as optional feature buttons; thus giving you access to the
various switch features.
  Display Buttons  Display buttons may appear when you activate a feature....

Understanding PC ConsoleIssue 2.5   October 1999   2-5   To search for an entry in a PC Console directory, use the Search By box to
select the field name that corresponds to the type of search you want to perform.
In the box labeled Search For, type the string of text that you want PC Console
to locate.  As you type, PC Console jumps to the first record that matches the
string you have entered thus far. Click to pick the record you want.
  To close this window, click its Quit button.
  Call Handling Area...

Understanding PC Console2-6   Issue 2.5   October 1999n Your available options, illustrated graphically, as indicated in the following
table of icons.
 
  Icon  What it does  The function key that also
accesses this call handling option   Add
  F6   Answer
  F6   Call
  F6   Cancel
  F7   Conference
  F9   Forced Release
  F9   Hold
  F7   Release
  F8   Retrieve
  F7   Transfer
  F6 
  To handle a call, or receive additional information about a particular call, click on
the call bar associated with that...

Understanding PC ConsoleIssue 2.5   October 1999   2-7 n When you move your cursor to that call bar, the Second Party Display at the
bottom of your screen identifies the called party.  This information, if
available, is pulled from the primary PC Directory.
  To answer the incoming call, you click the Answer icon .
n The ringing stops.
n You are connected to the calling party.
n Now you see a Transfer , Hold , Release  and
Conference  icon on the call bar.
 
  The icons themselves are displayed as...

Understanding PC Console2-8   Issue 2.5   October 1999  Some applications and components (like voice mail) require that tones be sent,
or not sent.  However please note that if Auto Start is administered on your
switch, you must specify that tones are not sent during dialing.  Therefore, you
would leave the box unchecked.
  The last portion of the screen is the Alarm and Status Panel.  It is located in the
lower right corner of your screen, and exists strictly to give you feedback
information.  There may...

Console Administration3Issue 2.5   October 1999   3-1 OverviewThe term “Console Administration” refers to a collection of procedures.  These
are the procedures that you, as System Administrator, will use to define your
environment.  This includes identifying the users who are authorized to access
the PC Console system, and specifying how the buttons are configured at the
switch by configuring them the same way within the PC Console software.
In addition, you can decide what language each user will see on...

Console Administration3-2   Issue 2.5   October 1999 Accessing the Console Administration
AreaTo access the console administration area:
1. Close any open PC Console application.
2. From your Desktop or the Program Manager screen, locate the
PC Console program group (or the program group containing the
PC Console application icons).
3. Double-click on the Console Administration icon.
n The entry window is displayed.
4. Type the system name and password.
5. Click OK or press ENTER.
n The Console...

Console AdministrationIssue 2.5   October 1999  3-3 ¾ Auto Transfer.  Check this box if the user wants calls to be
transferred automatically; without operator announcement.
This feature reduces the number of steps required to transfer a
call.
 
   NOTE:
  If Auto Transfer is not enabled for a particular
attendant, the attendant can temporarily override
this instruction by checking a box labeled “Auto
Transfer” on the PC Console Operations screen.
Checking this box will cause all calls to be
transferred...

Console Administration3-4   Issue 2.5   October 19993. Make the appropriate changes to the following profile information:
¾ Language.  Select an interface language for the user.  The
language that you specify will determine what the user sees on
the PC Console administration and operating screens, as well
as prompts, messages, and other information.
¾ Auto Transfer.  Check this box if the user wants calls to be
transferred automatically; without operator announcement.
This feature reduces the number of...