Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

Console OperationsIssue 2.5   October 1999  5-19 ¾ If the line is busy or there is no answer, click the Cancel
icon  or press F7.  The call progress tones stop, and you
are reconnected to the caller.  Tell the caller that the called
party is unavailable, take a message if appropriate, then click
the Release icon  again or press F8 to terminate the
call.  This procedure is complete.
  Typing Notes About a Call  You can enter two types of notes while active on call.
n Temporary, call-associated notes
These...

Console Operations5-20   Issue 2.5   October 1999   Searching and Updating a Directory  Your PC Console environment may have up to four PC Console directories.
Each PC Console directory is actually a database that maintains information
about the people in your environment.  It may contain each person’s first name,
last name, phone number, and other pertinent pieces of information; as well as
any notes that you have saved with the person’s record.
  You can use this information to locate any person in...

Console OperationsIssue 2.5   October 1999  5-21 Searching for Information in a PC Console
DirectoryYou can search for a person in a PC Console directory by specifying a search
field, then typing the information you wish to match.
To search for an entry in a PC Console directory:
1. In the box labeled Search By, locate and click on the field name that
corresponds to the type of search you want to perform.  You can select
from any field in the directory that your administrator has enabled as a
search...

Console Operations5-22   Issue 2.5   October 1999 Changing the Information in a PC Console
DirectoryRefer to the following procedures to maintain the information in a PC Console
directory.
You can add, change, and delete individual entries in any PC Console directory.
This includes any notes that are saved with the person’s entry in a PC Console
directory.  You will typically use any note fields to remind yourself (or others) of
information that may be relevant when taking calls for that person.  Some...

Console OperationsIssue 2.5   October 1999  5-23 To delete an entry in the PC Console directory:
1. Locate the person whose entry you want to delete.  (Refer, if
necessary, to the procedure entitled “To search for an entry in a
PC Console directory.”)
2. Click the Delete button.
n A message box asks for confirmation of this deletion.
3. Click Yes.
n This entry is deleted from the PC Console directory.
Exiting the PC Console Directory FunctionsTo exit the PC Console directory functions:
1. Click its Quit...

Switch Features6Issue 2.5   October 1999   6-1 This chapter contains brief descriptions, and step-by-step procedures for the
switch features that are most commonly used by the PC Console operator.
These features are presented alphabetically.
Abbreviated DialingAbbreviated Dialing (AD) provides a mechanism to store numbers that any
attendant can access for placing calls and activating features.  This feature
reduces the number of keystrokes required for dialing — making calling more
error-free.
The System...

Switch Features6-2   Issue 2.5   October 1999To activate a feature or place a call using the Abbreviated Dialing feature:
1. Click the AD feature button assigned to the desired list code or
telephone number.
  If the AD feature button is linked to a list code, use the keypad or
keyboard to type the desired entry number on its associated list.
2. Continue the call in the normal way.
Attendant Call WaitingThis feature allows a call extended from the console to a busy single-line
telephone inside the system...

Switch FeaturesIssue 2.5   October 1999  6-3   Attendant Conference  This feature allows the attendant to arrange a conference call with as many as
five conferees.  See Conferencing Multiple Parties Together on a Call in
Chapter 5 for step-by-step instructions.
  After the conference call is arranged and all the conferees are added, a conferee
may recall you.  If so, handle the call as described in the procedure for
“Attendant Recall,” later in this chapter.
 
   NOTE:
  An attendant can use TGU/TGE tie...

Switch Features6-4   Issue 2.5   October 19992. Click the Trunk Group button of the trunk group to be controlled while
observing the Control Activate feature button and the specified Trunk
Group button.
n If the Control Activate feature button is displayed in gray, and the
specified Trunk Group button is displayed in white; this indicates
that the operation is allowed.
n If the Control Activate feature button changes to pink, then goes
gray, and the specified Trunk Group button remains gray; this...