Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

Switch FeaturesIssue 2.5   October 1999  6-15 ConsultThis feature option allows you to talk with the called party after you answer the
redirected call.
To consult with the called party:
1. After answering the redirected call, click the Transfer icon  or
press F6.
n The calling party is separated from the connection.
n You hear dial tone.
n The Split feature button is displayed in white.
2. Click the Consult feature button.  The called party receives priority
ringback tone.
3. Talk with the called party...

Switch Features6-16   Issue 2.5   October 1999 Coverage CallbackThis option is handled differently for an internal caller and an external caller.
To leave a message from an internal caller:
1. After answering the call, and before releasing it, you can either:
Click the Cover Callback feature button to leave a message for the
called party to call the internal calling party; or
Click the Leave Word Calling feature button to leave a message for
the called party to call you so that you can relay the...

Switch FeaturesIssue 2.5   October 1999  6-17 To assign a call to a specific account in CDR:
1. Click a Call icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call bar.
n You hear the first dial tone.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
2. Dial the CDR access code, then dial the account code.
n You hear the second dial tone.
3. Continue the call in the normal way, dialing the...

Switch Features6-18   Issue 2.5   October 19994. Dial the forwarded-to number, again using your keyboard or telephone
keypad, the search and dial capabilities of PC Directory, or the
Hundreds Group button and Busy Lamp Field.  Listen for the call
progress tones.
n Confirmation tone — Indicates that Call Forwarding All Calls is
activated.
n Intercept tone — Indicates that Call Forwarding All Calls cannot be
activated due to restrictions assigned to the forwarding or
forwarded-to numbers.  Go to Steps 5 or...

Switch FeaturesIssue 2.5   October 1999  6-19 Call ParkThis feature allows an incoming call to be put on hold at an extension, then
retrieved from any telephone in the system.  It is particularly useful to an
attendant who is asked by a caller to page another party.
You can park a call on any extension in the system.  In addition, the console
group can have up to 10 extensions that are used exclusively for Call Park.
These extensions are not assigned to telephones.  They are used only by
attendants to...

Switch Features6-20   Issue 2.5   October 19994. To try another extension, click the Cancel icon  or press F7.
Return to Step 1.
n The busy tone stops.
n You are reconnected to the calling party.
Code Calling AccessThis feature allows the attendant to page a called party with coded chime signals
in up to nine areas (zones).  In addition, one zone can be provided to activate all
zones at the same time.  An access code is provided for each individual zone,
and an access code is provided to indicate all...

Switch FeaturesIssue 2.5   October 1999  6-21 3. Dial the extension number assigned to the person being paged, using
your keyboard or telephone keypad, the search and dial capabilities of
PC Directory, or the Hundreds Group button and Busy Lamp Field.
Listen for the call progress tones.
n Confirmation tone — This indicates that the call is parked on the
paged party’s extension, and the paged party is being paged.  The
chime signals will play at once and can play up to three times while
the attendant...

Switch Features6-22   Issue 2.5   October 1999   Controlled Restrictions  This feature allows the attendant to activate or deactivate the following
restrictions for individual telephones or groups of telephones (on a COR basis):
n Outward — The telephone(s) cannot be used for placing calls to
the public network.  Such call attempts receive intercept treatment.
n Total — The telephone(s) cannot be used for placing or receiving
calls.  DID calls are routed to an attendant or a recorded
announcement (as...

Switch FeaturesIssue 2.5   October 1999  6-23 3. Dial the extension number or the 2-digit COR number to be restricted.
You can use your keyboard or telephone keypad, the search and dial
capabilities of PC Directory, or the Hundreds Group button and Busy
Lamp Field.  Listen for the call progress tones.
n Confirmation tone — Indicates the restriction is activated.
n Intercept tone — Indicates the extension or group was already
restricted, or an invalid code was dialed.  Go to Step 5.
4. Click the Release...

Switch Features6-24   Issue 2.5   October 19995. Click the Cancel icon  or press F7.
n Intercept tone stops.
n Return to Step 2.
  Emergency Access to the Attendant  This feature provides for emergency calls to be placed to the attendant
automatically by the system, or dialed by system users; and allows such calls to
receive priority handling by the attendant.
  When an emergency call is placed, the call will terminate at an available
attendant console.  The attendant receives visual and audible...