Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

							Switch FeaturesIssue 2.5   October 1999  6-15 ConsultThis feature option allows you to talk with the called party after you answer the
redirected call.
To consult with the called party:
1. After answering the redirected call, click the Transfer icon  or
press F6.
n The calling party is separated from the connection.
n You hear dial tone.
n The Split feature button is displayed in white.
2. Click the Consult feature button.  The called party receives priority
ringback tone.
3. Talk with the called party and determine whether the call will be
accepted.
n If the called party does not want to talk with the calling party, go to
Step 4.
n If the called party wants to talk to you and the calling party, go to
Step 6.
n If the called party wants to talk only with the calling party, go to
Step 7.
4. If the called party does not want to talk with the calling party, click the
Split feature button after the called party hangs up.
n The Split feature button is displayed in gray.
n You are reconnected to the calling party.
5. Report to the calling party.
n The procedure is complete.
6. If the called party wants to talk to you and the calling party, click the
Split feature button.
n The Split feature button is displayed in gray.
n A three-way connection is established between you, the called
party, and the calling party.
7. If the called party wants to talk only with the calling party, click the
Release icon  or press F8.
n The called and calling parties are connected.
n The call is released from the console. 
						

							Switch Features6-16   Issue 2.5   October 1999 Coverage CallbackThis option is handled differently for an internal caller and an external caller.
To leave a message from an internal caller:
1. After answering the call, and before releasing it, you can either:
Click the Cover Callback feature button to leave a message for the
called party to call the internal calling party; or
Click the Leave Word Calling feature button to leave a message for
the called party to call you so that you can relay the message.
To leave a message from an external caller:
1. After answering the call, and before releasing it, click the Leave Word
Calling feature button.  This leaves a message for the called party to
call you so that you can relay the message.
Call Detail Recording (CDR) Account
Code DialingThe Call Detail Recording (CDR) Account Code Dialing feature collects call
details on selected incoming and outgoing trunk calls.  It creates call records that
contain calling and called numbers, call duration, and information on facility
usage.  Internal calls do not activate CDR.
A CDR option enables attendants to associate a specific trunk call with its
project billing account by dialing the CDR access code and the assigned account
code as part of the called number.  After answering an incoming trunk call, but
before extending the call, the attendant can dial the CDR access code and
account code.  The CDR access code is used by everyone in the system, and
account codes are assigned to individual users.  The system CDR printout will
show the call charged to the account code that was dialed.  NOTE:
This feature is available to PC Console only if the applicable feature
access codes have been correctly administered at the switch. 
						

							Switch FeaturesIssue 2.5   October 1999  6-17 To assign a call to a specific account in CDR:
1. Click a Call icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call bar.
n You hear the first dial tone.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
2. Dial the CDR access code, then dial the account code.
n You hear the second dial tone.
3. Continue the call in the normal way, dialing the trunk access code and
destination number, extending the call, and so forth.
Call Forwarding All CallsThis feature allows an attendant to activate and deactivate Call Forwarding All
Calls for an extension in the system.  An attendant’s calls cannot be forwarded.  NOTE:
This feature is available to PC Console only if the applicable feature
access codes have been correctly administered at the switch.
To activate Call Forwarding All Calls for a particular extension:
1. Click a Call icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call bar.
n You hear the first dial tone.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
2. Dial the Call Forwarding All Calls activation access code.
n You hear the second dial tone.
3. Dial the extension of the user whose calls are to be forwarded, using
your keyboard or telephone keypad, the search and dial capabilities of
PC Directory, or the Hundreds Group button and Busy Lamp Field.
n You hear the third dial tone. 
						

							Switch Features6-18   Issue 2.5   October 19994. Dial the forwarded-to number, again using your keyboard or telephone
keypad, the search and dial capabilities of PC Directory, or the
Hundreds Group button and Busy Lamp Field.  Listen for the call
progress tones.
n Confirmation tone — Indicates that Call Forwarding All Calls is
activated.
n Intercept tone — Indicates that Call Forwarding All Calls cannot be
activated due to restrictions assigned to the forwarding or
forwarded-to numbers.  Go to Steps 5 or 6.
5. To try again or place another call immediately, click the Cancel icon or press F7.
n You hear a dial tone.
n Return to Step 2.
6. To abandon the call attempt, click the Release icon  or press
F8.
n The call is terminated.
To deactivate Call Forwarding All Calls for a particular extension:
1. Click a Call icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call bar.
n You hear the first dial tone.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
2. Dial the Call Forwarding All Calls deactivation access code.
n You hear the second dial tone.
3. Dial the extension for which the feature is being deactivated (the
forwarding extension), using your keyboard or telephone keypad, the
search and dial capabilities of PC Directory, or the Hundreds Group
button and Busy Lamp Field.
n Confirmation tone indicates that the feature is deactivated. 
						

							Switch FeaturesIssue 2.5   October 1999  6-19 Call ParkThis feature allows an incoming call to be put on hold at an extension, then
retrieved from any telephone in the system.  It is particularly useful to an
attendant who is asked by a caller to page another party.
You can park a call on any extension in the system.  In addition, the console
group can have up to 10 extensions that are used exclusively for Call Park.
These extensions are not assigned to telephones.  They are used only by
attendants to park calls, and can be assigned to a Busy Lamp Field for quick
access.  The Busy Lamp Field associated with that number will be displayed in
dark blue to indicate that a call is parked there.
You can use Call Park with the Loudspeaker Paging Access feature.  After
parking an incoming call, page the desired party and announce the extension
where the call is parked.  When the paged party dials the Call Park Answer Back
code and the parked extension number, the two parties are connected.
If a parked call is not answered within a preset time, the call returns to an
attendant console for assistance.  Such calls may have been originally parked by
an attendant, the system, or a telephone user.  When a parked call returns to the
console, the call identification is displayed.  NOTE:
This feature is available to PC Console only if the applicable feature
access codes have been correctly administered at the switch.
To park a call:
1. Click the Transfer icon  or highlight the call bar and press F6.
n The calling party is separated from the connection.
n You hear dial tone.
n The Split feature button is displayed in white.
2. Dial the Call Park access code.
n You hear the second dial tone.
3. Use your keyboard or telephone keypad to dial the extension, use the
search and dial capabilities of PC Directory, or click the Hundreds
Group button, then the Busy Lamp Field that is associated with the
extension where the call is to be parked.  Listen for the call progress
tones.
n Confirmation tone — Indicates that the call is parked.  This
procedure is complete.
n Busy tone — Indicates that a call is already parked at the dialed
extension.  Continue to Step 4. 
						

							Switch Features6-20   Issue 2.5   October 19994. To try another extension, click the Cancel icon  or press F7.
Return to Step 1.
n The busy tone stops.
n You are reconnected to the calling party.
Code Calling AccessThis feature allows the attendant to page a called party with coded chime signals
in up to nine areas (zones).  In addition, one zone can be provided to activate all
zones at the same time.  An access code is provided for each individual zone,
and an access code is provided to indicate all zones.
When you dial the access code and extension number assigned to the paged
party, the system translates the number to a chime code and plays the chimes
over the loudspeakers.  The call is automatically parked (by the Call Park
feature) on the paged party’s extension.  The paged party answers the call by
dialing a Call Park Answer Back code and his/her own extension number.
You can combine call extending procedures and code calling to connect an
incoming call to a system user.  You have the standard options of releasing the
call, waiting for the paged party to answer, or holding the call on the console.  NOTE:
This feature is available to PC Console only if the applicable feature
access codes have been correctly administered at the switch.
To extend a call using Code Calling Access:
1. After answering an incoming call, tell the calling party that you are
going to break the connection temporarily; then click the Transfer icon or press F6.
n The calling party is separated from the connection.
n You hear the first dial tone.
n The Split feature button is displayed in white.
2. Dial the desired Code Calling Access code.
n You hear the second dial tone. 
						

							Switch FeaturesIssue 2.5   October 1999  6-21 3. Dial the extension number assigned to the person being paged, using
your keyboard or telephone keypad, the search and dial capabilities of
PC Directory, or the Hundreds Group button and Busy Lamp Field.
Listen for the call progress tones.
n Confirmation tone — This indicates that the call is parked on the
paged party’s extension, and the paged party is being paged.  The
chime signals will play at once and can play up to three times while
the attendant remains connected to the call.
n Busy tone — Go to Step 7.
4. To drop out of the call before the paged and calling parties are
connected, click the Release icon  or press F8.  (The chime
signals play once.)
n The call is released from the console.
5. To establish a 3-way call, wait for the called party to answer; then click
the Split feature button.  (The chime signals play up to three times.)
n The Split feature button is displayed in gray.
n The Transfer  and Cancel  icons are displayed on the
call bar that is associated with this call.
n The three-way conversation is established.
6. If you wish to connect the first party to the second party and
disconnect the console, click the Transfer icon  again, or press
F6.  The two parties are connected, and the console is released from
the call.  This procedure is complete.
7. If a busy tone is heard, click the Cancel icon  or press F7.
n Busy tone stops.
n You are reconnected to the calling party.
8. Report to the calling party, then click the Release icon  or press
F8.
n The procedure is complete. 
						

							Switch Features6-22   Issue 2.5   October 1999   Controlled Restrictions  This feature allows the attendant to activate or deactivate the following
restrictions for individual telephones or groups of telephones (on a COR basis):
n Outward — The telephone(s) cannot be used for placing calls to
the public network.  Such call attempts receive intercept treatment.
n Total — The telephone(s) cannot be used for placing or receiving
calls.  DID calls are routed to an attendant or a recorded
announcement (as specified for the system).  All other calls receive
intercept treatment.
n Station-to-Station — The telephone(s) cannot receive or place
station-to-station calls.  Such call attempts receive intercept
treatment.
n Termination — The telephone(s) cannot receive any calls.
Incoming calls are routed to the attendant, are redirected through
the Call Coverage feature, or receive intercept treatment.
These restrictions override restrictions assigned by the COR.  Feature access
codes are assigned for individual and group restrictions.  The attendant activates
the desired restriction by dialing the restriction activation code, followed by a 1
for outward, 2 for total, 3 for termination, or 4 for station-to-station; then dialing
the extension number to restrict one telephone or dialing the COR number to
restrict a group of telephones.  Activation codes for telephones must be different
from the COR number.
Feature deactivation codes are also assigned.  Deactivation procedures are the
same as the procedures for activation.
All telephones with the same COR are affected by a group restriction.  For
example, if the attendant dials restriction activation code 2 (for total restriction),
and 12 (a COR number), this causes all telephones with COR 12 to be restricted
from placing or receiving calls.
To activate a restriction:
1. Click a Call icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call bar.
n You hear the first dial tone.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
2. Dial the restriction activation code, followed by the restriction code
number (1 for outward, 2 for total, 3 for termination, or 4 for station-to-
station).
n You hear the second dial tone. 
						

							Switch FeaturesIssue 2.5   October 1999  6-23 3. Dial the extension number or the 2-digit COR number to be restricted.
You can use your keyboard or telephone keypad, the search and dial
capabilities of PC Directory, or the Hundreds Group button and Busy
Lamp Field.  Listen for the call progress tones.
n Confirmation tone — Indicates the restriction is activated.
n Intercept tone — Indicates the extension or group was already
restricted, or an invalid code was dialed.  Go to Step 5.
4. Click the Release icon  or press F8.
n The procedure is complete.
5. Click the Cancel icon  or press F7.
n Intercept tone stops.
n Return to Step 2.
To deactivate a restriction:
1. Click a Call icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call bar.
n You hear the first dial tone.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
2. Dial the restriction deactivation code, followed by the restriction code
number (1 for outward, 2 for total, 3 for termination, or 4 for station-to-
station).
n You hear the second dial tone.
3. Dial the extension number or the 2-digit COR number that is no longer
to be restricted.  You can use your keyboard or telephone keypad, the
search and dial capabilities of PC Directory, or the Hundreds Group
button and Busy Lamp Field.  Listen for call progress tones.
n Confirmation tone — Indicates that the restriction is deactivated.
n Intercept tone — Indicates that an invalid code was dialed.  Go to
Step 5.
4. Click the Release icon  or press F8.
n The procedure is complete. 
						

							Switch Features6-24   Issue 2.5   October 19995. Click the Cancel icon  or press F7.
n Intercept tone stops.
n Return to Step 2.
  Emergency Access to the Attendant  This feature provides for emergency calls to be placed to the attendant
automatically by the system, or dialed by system users; and allows such calls to
receive priority handling by the attendant.
  When an emergency call is placed, the call will terminate at an available
attendant console.  The attendant receives visual and audible notification of the
emergency call.
  If all attendants are busy when an emergency call is placed, the call enters a
unique queue for emergency calls.  This queue allows attendants to handle
emergency calls separately from other calls, and attendants should immediately
respond to an emergency call.
  When an emergency call enters the Emergency queue, the following will occur:
n At all consoles not active on an emergency call, an Emergency feature
button (if one is administered) is displayed in pink, and the Emergency tone
sounds.
n Any one of the attendants can end the current call (or put it on hold) and
receive the call from the Emergency queue.  As soon as the attendant
answers, the Emergency tone is silenced (if no other calls are in the
Emergency queue).
n The call bar identifies the call with the abbreviation EMRG and shows the
following information:
¾ The calling party identification
¾ The number of emergency calls remaining in the queue
n A typical emergency call has this display format:
a = TOM ROBERTS EXT 3041 in EMRG Q