Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

							Console AdministrationIssue 2.5   October 1999  3-15 To change the Second Party Display standard currently in effect:
1. From the System Parameters screen, locate the radio-group buttons
beneath the term Second Party Display.
This setting determines whether the intended receiver information or
the dialing party information will be displayed in the Second Party
Display area (within Call Handling) on the Console Operations screen
during a multiple-party call.
2. Indicate what information should be displayed in the Second Party
Display area.
n To specify that information about the intended receiver be
displayed, click Coverage Point.
n To specify that information about the dialing party be displayed,
click Originator.
3. If you are finished making changes to this screen, click Save.
n Your changes are saved.
To upload the switch’s Integrated Directory to the Upload File:
The switch’s Integrated Directory feature enables the attendant to retrieve
extension numbers from the system directory.  The directory itself contains an
alphabetical listing of up to 800 names and numbers of people within the
system.  PC Console is capable of uploading this to a special Upload File.  The
Upload File can then be used by the PhoneLine MasterDirectory software to
create or refine directories for PC Console.
During the upload process, PC Console will examine each incoming record,
using its last name and phone number fields for comparison against other
records.  If PC Console locates a new entry — one that does not exist in the
Upload File — it adds that new entry to the Upload File.
1. Take the PC Console telephone off-hook.
2. Click the Upload button.
n The Upload Screen is displayed.
3. Click the Upload button on the Upload Screen.
n The upload process begins. 
						

							Console Administration3-16   Issue 2.5   October 1999n PC Console compares each entry from the switch’s Integrated
Directory to those in the Upload File, then makes the following
changes to the Upload File:
¾ Identical entries are left intact.
¾ New entries to the Integrated Directory are added.
¾ Entries deleted from the Integrated Directory are left intact.
It requires approximately 1 minute to scan and update 100 entries in
the Upload File.
When this process is complete, your screen displays a confirmation
message that indicates how many records were uploaded.  NOTE:
If necessary, you can cancel the upload process by clicking the
Cancel button.
4. When you are ready to exit the Upload Screen click the Quit button.
Creating Custom LanguagesYou can select the language that each user sees on the PC Console screens.
You can also modify an existing language set to conform to a local dialect; or, if
necessary, create an entirely new interface language.  The terms that you define
will appear on PC Console’s operating screens.
It is important to note that each interface language you create must be
complete before you can use it.  If you define a new language, but do not
translate all of the terms, that language will not be accessible for use in
PC Console.  Only complete languages can be used on the screens.
To create a new custom language:
1. Click the Custom Language folder.
n The Custom Language tab is displayed.  This screen requires the
following information:
¾ Name of custom language  You must indicate what you want
to call the new language.
¾ Help  You must indicate which of the already-created Help
screens should automatically be associated with the new
language.  It is not possible to create a new language for the
Help screens. 
						

							Console AdministrationIssue 2.5   October 1999  3-17 ¾ Initialize translations to  You must indicate the foundation, or
“starting point” for the new interface language.  You can either:
n Highlight an existing language to copy its terms, then
modify those terms in the screens that follow; or
n Leave this entry blank, and enter brand new terms in
the screens that follow.
Regardless of which starting point you use, the new terms will
only affect your new custom language.  They will not change
the terms associated with any other language.
2. Click on the box immediately following Name of custom language.
Type a name for the new language, then press ENTER.
3. Click on the down-arrow next to the Help box, then select the
appropriate language for the Help screens.
4. If you want to use an existing language as the starting point for your
new language, click on the down-arrow next to the Initialize
translations to box, and select that existing language.
n PC Console uses the terms from the existing language to populate
the next two screens.
5. Click the left arrow button near the bottom of the screen.
n The Miscellaneous Terms window is displayed.  If you selected an
existing language to use as a starting point, its terms are copied into
this screen.  Otherwise, the terms are initially blank.
6. Make the appropriate changes to each of the terms on this screen:
n On the right side of the translation table, highlight the term whose
translated value is to be assigned or changed.
¾ The original term, and its translated value, appear in the lower
part of the screen.  The maximum number of characters that
the translated value may contain is displayed beneath the word
“Translation.”
n Use the standard Windows editing features to position your cursor
and edit the translation, as appropriate.
n To save the newly-translated term, press ENTER.
¾ The translation table is updated to reflect your change.
7. When all appropriate changes have been successfully made to the
Miscellaneous Terms window, click Save. 
						

							Console Administration3-18   Issue 2.5   October 19998. Click the left arrow button near the bottom of the screen.
n The Keyboard-Driven Terms window is displayed.  If you selected
an existing language to use as a starting point, its terms are copied
into this screen.  Otherwise, the terms are initially blank.
These are the short commands that the attendant uses to drive
PC Console.  Each command must be accessible using the mouse,
or by typing on the keyboard.  It is therefore necessary to also
define ALT- key-sequences that the attendant can use to issue the
commands from the keyboard.  Using English as an example,
ALT-A might indicate Add.  ALT-R might indicate HundredsGroups.  When you define these key-sequences, you must define
unique sequences within each screen.  You cannot, for example,
use an ALT-R sequence for two different entries that appear on the
same screen.
9. Make the appropriate changes to each of the terms on this screen:
n In the translation table, highlight the term whose translated value is
to be assigned or changed.
¾ The original term, its translated value, and its ALT- key
sequence, appear in the lower part of the screen.  The
maximum number of characters that the translated value may
contain is displayed beneath the word “Translation.”
n Use the standard Windows editing features to position your cursor
and edit the translation, as appropriate.
n Position your cursor in the ALT Key translation box, in the lower
part of the screen below the translated term.
¾ To the right of the ALT Key translation box, the word “Used”
precedes a list of any characters that could conceivably be
used by this term, but that are already assigned to other terms
in their ALT- sequences.  Therefore, if you assign one of these
already “Used” characters, you must change an existing ALT-
sequence assignment, established elsewhere in the translation
table.
n If appropriate, type a new ALT- sequence character for this term.
¾ If another term uses this ALT- sequence, that term is
immediately displayed in the “Conflicts” box, on the right side
of the screen.
n To save the newly-translated term and its ALT- key sequence,
press ENTER.
¾ The translation table is updated to reflect your change.
¾ If the ALT- sequence that you assigned conflicts with any other
term, that term must be edited to change its ALT- sequence to
remove the conflict before PC Console will allow you to save
and use the finished custom language.  Repeat Step 9 to edit
the ALT- sequence for this conflicting term. 
						

							Console AdministrationIssue 2.5   October 1999  3-19 10. When you are finished making changes, click Save.  NOTE:
If necessary, you can use the left and right arrow buttons near
the bottom of the screen to cycle through the windows and
make any final changes to this interface language.
n If all required information has been provided, and no duplication
exists for the ALT- key-sequences, the screen will display a status
bar message indicating that the language has been saved, and can
now be accessed within the PC Console system.
n If any information is missing from the defined terms, or if a
duplicate exists within the ALT- key-sequence definitions, the
screen will instead display “Custom language will be incomplete.”
Before you can use the new language, you must return to Step 5
and finish defining its terms and ALT- key-sequence definitions.
To update an existing custom language:
1. Click the Custom Language folder.
n The Custom Language tab is displayed.  This screen requires the
following information:
¾ Name of custom language  You must indicate which custom
language you are changing.
¾ Help  You must indicate which of the already-created Help
screens should automatically be associated with this language.
It is not possible to create a new language for the Help
screens.
2. Click on the down-arrow next to the Name of custom language box.
Select the language you want to change.
3. If you want to change the language of the Help screens associated
with this custom language, click on the down-arrow next to the Help
box.  Select the appropriate language for the Help screens.
4. Click the left arrow button near the bottom of the screen.
n The Miscellaneous Terms window is displayed.  The terms
previously defined for this language are listed on the screen. 
						

							Console Administration3-20   Issue 2.5   October 19995. Make the appropriate changes to each of the terms on this screen:
n On the right side of the translation table, highlight the term whose
translated value is to be assigned or changed.
¾ The original term, and its translated value, appear in the lower
part of the screen.  The maximum number of characters that
the translated value may contain is displayed beneath the word
“Translation.”
n Use the standard Windows editing features to position your cursor
and edit the translation, as appropriate.
n To save the newly-translated term, press ENTER.
¾ The translation table is updated to reflect your change.
6. When all appropriate changes have been successfully made to the
Miscellaneous Terms window, click Save.
7. Click the left arrow button near the bottom of the screen.
n The Keyboard-Driven Terms window is displayed.  The terms
previously defined for this language are listed on the screen.
8. Make the appropriate changes to each of the terms on this screen:
n In the translation table, highlight the term whose translated value is
to be assigned or changed.
¾ The original term, its translated value, and its ALT- key
sequence, appear in the lower part of the screen.  The
maximum number of characters that the translated value may
contain is displayed beneath the word “Translation.”
n Use the standard Windows editing features to position your cursor
and edit the translation, as appropriate.
n Position your cursor in the ALT Key translation box, in the lower
part of the screen below the translated term.
¾ To the right of the ALT Key translation box, the word “Used”
precedes a list of any characters that could conceivably be
used by this term, but that are already assigned to other terms
in their ALT- sequences.  Therefore, if you assign one of these
already “Used” characters, you must change an existing ALT-
sequence assignment, established elsewhere in the translation
table.
n If appropriate, type a new ALT- sequence character for this term.
¾ If another term uses this ALT- sequence, that term is
immediately displayed in the “Conflicts” box, on the right side
of the screen. 
						

							Console AdministrationIssue 2.5   October 1999  3-21 n To save the newly-translated term and its ALT- key sequence,
press ENTER.
¾ The translation table is updated to reflect your change.
¾ If the ALT- sequence that you assigned conflicts with any other
term, that term must be edited to change its ALT- sequence to
remove the conflict before PC Console will allow you to save
and use the finished custom language.  Repeat Step 8 to edit
the ALT- sequence for this conflicting term.
9. When you are finished making changes, click Save.  NOTE:
If necessary, you can use the left and right arrow buttons near
the bottom of the screen to cycle through the windows and
make any final changes to this interface language.
n If all required information has been provided, and no duplication
exists for the ALT- key-sequences, the screen will display a status
bar message indicating that the language has been saved, and can
now be accessed within the PC Console system.
n If any information is missing from the defined terms, or if duplicates
exist within the ALT- key-sequence definitions, the screen will
instead display “Custom language will be incomplete.”  Before you
can use the new language, you must return to Step 4 and finish
defining its terms and ALT- key-sequence definitions.
To delete a custom language:
1. Click the Custom Language folder.
n The Custom Language tab is displayed.
2. Click on the down-arrow next to the Name of custom language box.
Select the custom language you want to delete.
3. Click the Delete button.
n A message box asks for confirmation that you want to delete this
language.
4. If you want to delete the language, click Yes.
n The language is deleted. 
						

							Console Administration3-22   Issue 2.5   October 1999 Exiting the Console Administration
AreaTo exit the Console Administration area:
1. Select Administration-Exit from the Menu Bar.
n If any changes have not been saved, you have the opportunity to
save or discard those changes, or to cancel the Exit procedure.
n The Console Administration screen is closed. 
						

							   Directory Administration
 4  
  Issue 2.5   October 1999   4-1   Overview  The term “Directory Administration” refers to a collection of procedures.  These
are the procedures that you, as System Administrator, will use to define, and
later identify, the database information required by PC Console to communicate
with the switch.
  The tool that you will use to perform Directory Administration is called
PhoneLine MasterDirectory.  This standalone software application allows you to
create and manage information in multiple directories.  PC Console uses these
completed directories to access information about the people in your
environment.
  Using the PhoneLine MasterDirectory
Software  You can create and use up to four PC directories in PC Console.  Each directory
is actually a database created and maintained by the PhoneLine MasterDirectory
software.
  The PhoneLine MasterDirectory software is a feature-rich application.  It
provides capabilities that give you a great deal of control when developing your
database structures.  You can, for example, tie together information from
multiple source files.  One file might have name and address information;
another service records; and yet another emergency contact information.  Using
the PhoneLine MasterDirectory software, you can create a single database that
ties all of this information together, for a complete profile of each person in your
environment. 
						

							  Directory Administration
   4-2   Issue 2.5   October 1999  The PhoneLine MasterDirectory software also enables you to automate your
update procedures.  You can pre-schedule update intervals, and determine
which routines will be performed each time.  This minimizes your daily
involvement in keeping critical database information synchronized.
  Information from the switch’s Integrated Directory can also be included in the
directories that you build using PhoneLine MasterDirectory.  Chapter 3, “Console
Administration,” includes the procedure that you will use to upload information
from the switch’s Integrated Directory.  This information is funneled into a
special Upload File.  Once the Upload File is accessible to PhoneLine
MasterDirectory, your ability to cross-reference and update comprehensive
database information is even further enhanced.
  It is beyond the scope of this manual to address all of the capabilities and
procedures for PhoneLine MasterDirectory.  When you are ready to build your
directories for PC Console, please refer to the PhoneLine MasterDirectory User’s
Guide for step-by-step instructions.
  Helpful Hints When Building Your
Directories  You can have up to four directories in PC Console.  The first directory is called
the primary PC Console directory.  It is different from the remaining directories in
the following ways:
n The primary PC Console directory always occupies the first position in the list
of PC Directories on the Console Operations screen.
n The primary PC Console directory is used to identify the called- or calling-
parties, and to display that information in the Second Party Display area at
the bottom of the Console Operations screen.
n The primary PC Console directory is used to identify the user name
associated with each Busy Lamp Field on the Console Operations screen.
n The primary PC Console directory is pre-administered with 7 fields.
n The primary PC Console directory has already been indexed.
  When setting up your primary PC Console directory, be certain to include all
information that will be needed in both the Second Party Display and the Busy
Lamp Fields.  Also be certain to leave it as Directory 1 in the System
Parameters screen within Console Administration.  (See Chapter 3, “Console
Administration” for more details.)