Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

							Console OperationsIssue 2.5   October 1999  5-9 n The Transfer , Hold , Release  and
Conference  icons are displayed on the call bar that is
associated with this call.
n The call bar and the Second Party Display in the lower part of the
screen indicate the called- or calling-party identification (if that
information is available).
n The Position Available indicator is turned off.
2. Listen for the call progress tones.
¾ If ringback tone is heard, this indicates the called extension is
idle and ringing. When the call is answered, talk to the called
party.
¾ If busy tone is heard, this indicates the extension is busy.  Click
the Release icon  or press F8 to release from the call,
then try again later.
¾ If Call Waiting ringback tone is heard, this indicates the
extension is busy and the call is Call Waiting.  Either wait to
talk to the called party, or click the Release icon  or
press F8 to release from the call, then try again later.
¾ If intercept tone is heard, this indicates an invalid extension.
Click the Release icon  or press F8 to release from the
call, then try again.
To place a call to an outside number:
An outside call requires that you access an outgoing trunk, then dial the number.
You can access the trunk by dialing an access code for that trunk group — such
as a Private Network, Automatic Alternate Routing (AAR), or Automatic Route
Selection (ARS); or by clicking the Trunk Group button for the desired trunk.
1. Click a Call icon , or highlight an empty call bar and press F6,
then use your keyboard or telephone keypad to dial the complete
number, including any required access codes.  You can enter numbers
0 through 9, comma, asterisk (*), and pound sign (#); or
Click the Trunk Group button that is associated with the desired trunk,
then follow the usual dialing sequence to dial the outbound number; or
Use the search and dial capabilities of PC Directory.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call. 
						

							Console Operations5-10   Issue 2.5   October 1999n The Position Available indicator is turned off.
n The number is dialed.
n The Transfer , Hold , Release  and
Conference  icons are displayed on the call bar that is
associated with this call.
n You can now talk to the person you were calling.
To place a second call when Auto Hold is not administered on your
switch:
1. To put the first call on hold, click its Hold icon  or highlight the
call bar and press F7.
n The first call is placed on hold.
n A Retrieve icon  is displayed on the call bar.
n The hold counter and timer are displayed on the left side of the call
bar.
n The background of the call bar changes to pink.
2. On the call bar you will use to make the outgoing call, click the Call
icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call bar.
n You hear dial tone.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
3. If you are dialing a telephone number, dial the outbound number.
You can use a Trunk Group button, the search and dial capabilities of
PC Directory, your keyboard, or the telephone keypad to access the
outgoing trunk and dial the call.  You can enter numbers 0 through 9,
comma, asterisk (*), and pound sign (#).
If you are dialing an extension number, you can use the search and
dial capabilities of PC Directory, use your keyboard or the telephone
keypad to dial the extension number; or click the Hundreds Group
button, then the Busy Lamp Field associated with that extension.
n The call bar displays the called party’s telephone number.
n The number is dialed. 
						

							Console OperationsIssue 2.5   October 1999  5-11 n The Transfer , Hold , Release  and
Conference  icons are displayed on the call bar that is
associated with this call.
n You can now talk to the person you were calling.
To place a second call when Auto Hold is administered on your switch:
1. On the call bar you will use to make the outgoing call, click a Call icon, or highlight an empty call bar and press F6.
n The first call is automatically placed on hold.
¾ A Retrieve icon  is displayed on the call bar.
¾ The hold counter and timer are displayed on the left side of the
call bar.
¾ The background of the call bar changes to pink.
n The second call bar becomes current.
¾ A Release icon  is displayed on the call bar.
¾ You hear dial tone.
¾ The background of the call bar changes to white.
¾ The call bar assigns a letter identification (such as c= ) to the
call.
2. If you are dialing a telephone number, dial the outbound number.
You can use a Trunk Group button, the search and dial capabilities of
PC Directory, your keyboard, or the telephone keypad to access the
outgoing trunk and dial the call.  You can enter numbers 0 through 9,
comma, asterisk (*), and pound sign (#).
If you are dialing an extension number, you can use the search and
dial capabilities of PC Directory, use your keyboard or the telephone
keypad to dial the extension number; or click the Hundreds Group
button, then the Busy Lamp Field associated with that extension.
n The call bar displays the called party’s telephone number.
n The number is dialed.
n The Transfer , Hold , Release  and
Conference  icons are displayed on the call bar that is
associated with this call.
n You can now talk to the person you were calling. 
						

							Console Operations5-12   Issue 2.5   October 1999To abandon a call attempt:
1. Click the Release icon  or press F8.
n The call is dropped.
Releasing a CallReleasing a call is sometimes referred to as “dropping a call,” or more simply
“hanging up.”  You can release one call at a time.
To release a call:
1. Click the Release icon , or highlight the call bar associated with
the call and press F8.
n The call is terminated.
n PC Console disconnects from the called party, the calling party, or
both parties if they are connected together.
n If no other calls are coming in to the console and the Position
Busy feature button is not white, the Position Available indicator is
displayed in red.  PC Console is ready to answer or place another
call.
  Splitting a Call  The Attendant Auto-Manual Splitting feature lets you temporarily disconnect
from a caller, place a call to another party, and then connect the two parties
together.  Splitting is a procedure that must always be performed to extend an
incoming call to an outside number.  Splitting allows you to take the following
steps:
n Either talk to the second party to announce the waiting call or drop out of the
call before the second party answers.
n Connect the first and second parties together.
n Join the first and second parties in a 3-way connection from which you can
later drop out.
n Return to the first party if the second party does not answer or declines to
enter the call.
  This feature is activated automatically when you perform any one of the
following actions after answering an incoming call:
n Click the Transfer icon  or press F6 to transfer the call.
n Click a Hundreds Group button and Busy Lamp Field. 
						

							Console OperationsIssue 2.5   October 1999  5-13 n Click a Trunk Group button.
n Dial a number using the dial capabilities of PC Directory.
  While the caller is split from the console, the Split feature button is displayed in
white.
  The split condition is canceled and the Split feature button is displayed in gray
when you do one of the following:
n Click the Transfer icon  or press F6 to finish connecting the first party
to the second party, and to disconnect the console.
n Click the Split feature button to establish a 3-way connection with you, the
first party, and the second party.  If the second party has dropped off,
PC Console automatically cancels the split and returns you to the other
caller.
n Click the Cancel icon  or press F7 to cancel the outgoing call attempt
and reconnect you to the first party.
n Highlight the call bar associated with the call and click the Forced Release
feature button to terminate the call for all connected parties.
  The steps for activating and deactivating the split condition are integrated into
the various procedures within this user’s manual.
  Transferring (Extending) a Call  You can transfer calls to an inside extension, or to an outside telephone number
through a trunk.
  Transferring a call consists of answering an incoming call, splitting, placing
another call, and then connecting the two calls together.
  You will transfer calls when one of the following occurs:
n A party on an incoming call asks to be connected to an extension within the
system.  The incoming call will normally be a trunk call from outside the
system, but it can also be from an inside extension.
n An inside extension user in your own system asks to be connected to an
outside number through a trunk.
n A party on an incoming trunk call asks to be connected to an outside number
on another trunk. 
						

							Console Operations5-14   Issue 2.5   October 1999To transfer an incoming call to an inside extension:
1. Click the Transfer icon , or highlight the call bar associated with
the call and press F6.
n The call is automatically placed on hold.
n A Cancel icon  is displayed on the call bar.
n The calling party is separated from the connection.
n You hear dial tone.
n The Split feature button is displayed in white.
2. Dial the extension to which you want to transfer the call.  You can
either:
Use the search and dial capabilities of PC Directory, or
Use your keyboard or telephone keypad to dial the extension, or
Click the Hundreds Group button, then the Busy Lamp Field that is
associated with that extension.
n If Auto Transfer is enabled, the call is transferred automatically.
This procedure is complete.
n If Auto Transfer is not enabled, a Transfer icon  is added to
the call bar.  Continue to the next step.
3. If you want to set up a 3-way connection that includes the
console, click the Split feature button before or after the called party
has answered. The Split feature button changes to gray and you are
connected to both the caller and the calling party.  If you want to drop
out of the 3-way connection, click the Transfer icon  or press
F6.  This procedure is complete.
If you want to transfer the call but not announce it, click the
Transfer icon  again or press F6 before the called party
answers.  The call is transferred, the Split feature button changes to
gray, and the console is released from the call.  This procedure is
complete 
						

							Console OperationsIssue 2.5   October 1999  5-15 If you want to transfer the call after announcing it, wait until the
called party answers, then speak to the person to notify them of an
incoming call.
¾ If the called party accepts the call, click the Transfer icon again, or press F6 to complete the transfer.  The two
parties are connected, the Split feature button changes to
gray, and the console is released from the call.  This procedure
is complete.
¾ If the called party declines the call, click the Cancel icon or press F7 to reconnect to the caller.  Tell the caller
that the called party is unavailable, take a message if
appropriate, then click the Release icon  or press F8 to
terminate the call.  This procedure is complete.
¾ If the line is busy or there is no answer, click the Cancel
icon  or press F7.  The call progress tones stop, and you
are reconnected to the caller.  Tell the caller that the called
party is unavailable, take a message if appropriate, then click
the Release icon  again or press F8 to terminate the
call.  This procedure is complete.
To transfer a call from an inside extension to an outside number:
1. Before attempting the transfer, obtain the following information:
n Verify that the outgoing call is allowed in your environment.
n Find out whether the caller wants to dial the outside number after
you access a trunk, or instead wants for you to dial the call.
2. Tell the caller that you are going to break the connection temporarily
while you start the outbound call.
  If you want to set up a 3-way connection that includes the console,
skip to Step 5.
3. Click the Transfer icon  or press F6.
n The caller is automatically placed on hold, and a Cancel icon is displayed on the associated call bar.
n The calling party is separated from the connection.
n You hear dial tone.
n The Split feature button is displayed in white. 
						

							Console Operations5-16   Issue 2.5   October 1999n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the new
call.
4. Initiate the outbound call by clicking the Trunk Group button that is
associated with the desired trunk, or by dialing the access code for the
desired trunk.
n The Transfer  and Cancel  icons are displayed on the
call bar that is associated with this call.
5. Click the Transfer icon  or press F6.
n This procedure is complete.
6. If you want to set up a 3-way connection that includes the
console, click the Split feature button before or after the called party
has answered. The Split feature button changes to gray and you are
connected to both the caller and the calling party.  If you want to drop
out of the 3-way connection, click the Transfer icon  or press
F6.  This procedure is complete.
7. If you want to transfer the call but not announce it, click the
Transfer icon  again or press F6 before the called party
answers.  The call is transferred, the Split feature button changes to
gray, and the console is released from the call.  This procedure is
complete.  NOTE:
You can perform this step only if Auto Transfer is not enabled.  If
Auto Transfer is enabled, the call is transferred automatically.
8. If you want to transfer the call after announcing
it, wait until the called party answers, then speak to the person to
notify them of an incoming call.  NOTE:
You can perform this step only if Auto Transfer is not enabled.  If
Auto Transfer is enabled, the call is transferred automatically. 
						

							Console OperationsIssue 2.5   October 1999  5-17 ¾ If the called party accepts the call, click the Transfer icon again, or press F6 to complete the transfer.  The two
parties are connected, the Split feature button changes to
gray, and the console is released from the call.  This procedure
is complete.
¾ If the called party declines the call, click the Cancel icon or press F7.  The Split feature button changes to gray
and you are reconnected to the caller.  Tell the caller that the
called party is unavailable, take a message if appropriate, then
click the Release icon  or press F8 to terminate the call.
This procedure is complete.
¾ If the line is busy or there is no answer, click the Cancel
icon  or press F7.  The call progress tones stop, the
Split feature button is displayed in gray, and you are
reconnected to the caller.  Tell the caller that the called party is
unavailable, take a message if appropriate, then click the
Release icon  again or press F8 to terminate the call.
This procedure is complete.
To transfer an incoming trunk call to an outside number:  NOTE:
You can perform this procedure only if Trunk-to-Trunk Transfer is
enabled on your switch.  For additional information, refer to “Trunk-
to-Trunk Transfer” in Chapter 6, “Switch Features.”
1. Tell the caller that you are going to break the connection temporarily
while you start the outbound call.
2. Initiate the outbound call by clicking the Trunk Group button that is
associated with the desired trunk, or by dialing the access code for the
desired trunk.
n The caller is automatically placed on hold, and a Cancel icon is displayed on the associated call bar.
n The calling party is separated from the connection.
n You hear dial tone.
n The Split feature button is displayed in white.
n The background of the next available call bar changes to white. 
						

							Console Operations5-18   Issue 2.5   October 1999n The call bar assigns a letter identification (such as c= ) to the new
call.
n The Transfer , Hold , Release  and
Conference  icons are displayed on the call bar that is
associated with this new call.
If reorder tone is heard, this indicates that a trunk is not available.
Click the Split feature button to reconnect to the caller, then ask the
caller to try again later.  This procedure is complete.
3. Use your keyboard or telephone keypad to dial the complete number.
You can enter numbers 0 through 9, comma, asterisk (*), and pound
sign (#).
n The call bar displays the called party’s telephone number.
n The number is dialed.
4. If you want to set up a 3-way connection that includes the
console, click the Split feature button before or after the called party
has answered. The Split feature button changes to gray and you are
connected to both the caller and the calling party.  If you want to drop
out of the 3-way connection, click the Transfer icon  or press
F6.  This procedure is complete.
If you want to transfer the call but not announce it, click the
Transfer icon  or press F6 before the called party answers.
The call is transferred, the Split feature button changes to gray, and
the console is released from the call.  This procedure is complete
If you want to transfer the call after announcing it, wait until the
called party answers, then speak to the person to notify them of an
incoming call.
¾ If the called party accepts the call, click the Transfer icon or press F6 to complete the transfer.  The two parties
are connected, the Split feature button changes to gray, and
the console is released from the call.  This procedure is
complete.
¾ If the called party declines the call, click the Cancel icon or press F7 to reconnect to the caller.  Tell the caller
that the called party is unavailable, take a message if
appropriate, then click the Release icon  or press F8 to
terminate the call.  This procedure is complete.