Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

							Switch FeaturesIssue 2.5   October 1999  6-35 To page by dialing the Loudspeaker Paging access code:
1. Click a Call icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call bar.
n You hear dial tone.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
2. Dial the desired Loudspeaker Paging access code and listen for the
call progress tones.
n Confirmation tone — Indicates that the paging zone is available.
Go to Step 3.
n Busy tone — Indicates that the paging zone is in use.  Go to
Step 4.
3. Speak into the handset (or headset) to make the announcement.
n The announcement is heard in the selected paging zone.  Go to
Step 5.
n If intercept tone is heard, the announcement was too long.  Return
to Step 1 and try again.
4. If the paging zone is in use, click the Cancel icon  or press F7.
n The busy tone stops.
n Return to Step 1 to try again, or go to Step 5.
5. Click the Release icon  or press F8.
n The procedure is complete.
Loudspeaker Paging Access-DeluxeLoudspeaker Paging Access-Deluxe is a system option.  Check with your
System Manager to find out whether it is available on your system.
This feature combines the traditional Call Park and Loudspeaker Paging Access
features into a single feature.  This allows attendants to access loudspeaker
paging equipment, and park calls with the activation of only one feature.  This
feature also allows you to page for yourself, or for a calling party, and to specify
which extension number the paged party is to use. 
						

							Switch Features6-36   Issue 2.5   October 1999You can park a call on any extension in the system.  If you select your individual
attendant extension number as the answer-back or call park number, you can
simply press the pound sign (#) key on the telephone dial pad, instead of
entering the station’s extension number.  In addition, the console group can have
up to 10 extensions that are used exclusively for Call Park.  These extensions
are not assigned to telephones; they are used only by the attendants to park
calls.  These extensions can be assigned to the selector console for quick
access.  The Busy Lamp Field associated with that extension will be displayed in
dark blue to indicate that a call is parked at the extension.
After parking an incoming call, page the desired party and announce the
extension number on which the call is parked.  When the paged party dials the
Call Park Answer-Back code and the extension number on which the call is
parked, the two parties are connected.
If a parked call is not answered within a preset time, the call returns to the party
who parked the call.  When a parked call returns to the console, the original call
identification information is displayed.
Nine paging zones, and a single paging zone to activate all nine paging zones,
can be provided.  A paging zone is the location of the speakers, and is selected
based on the likelihood that the paged party will be within the sound of the
loudspeaker.  Attendants can page individuals by dialing a trunk access code, by
dialing an extension, or by clicking a feature button that is administered to
connect to your paging system.
In addition to (or instead of) the system loudspeaker paging equipment, a variety
of paging systems can be used.  The largest of these supports 39 paging zones.
Your System Manager will inform you if your system includes this equipment,
and will provide the 1- or 2-digit selection codes you may require.
The allowable paging time is preset for the system.  (This information is also
available from your System Manager.)  If the preset time interval expires while
an announcement is being made, the call is disconnected and intercept tone is
heard.  NOTE:
The attendant cannot extend calls to a loudspeaker paging device.  NOTE:
This feature is available to PC Console only if the applicable feature
access codes have been correctly administered at the switch. 
						

							Switch FeaturesIssue 2.5   October 1999  6-37 To page for the called party:
1. Click the Transfer icon  or highlight the call bar and press F6.
n The call is automatically placed on hold.
n A Retrieve icon  is displayed on the call bar.
n The calling party is separated from the connection.
n You hear the first dial tone.
n The Split feature button is displayed in white.
2. Dial the paging zone or paging system’s trunk access code.  You can
use your keyboard or telephone keypad, the search and dial
capabilities of PC Directory, or the Hundreds Group button and Busy
Lamp Field.
n You hear the second dial tone.
3. Use the touch-tone buttons or keyboard, the search and dial
capabilities of PC Directory, or the Hundreds Group button and
associated Busy Lamp Fields to dial the extension number where the
call is to be parked.  Listen for the call progress tones.
n Confirmation tone — Indicates that the call is temporarily parked.
Go to Step 4.
n Steady tone — Enter the digits of the selected paging system zone,
then go to Step 4.
n Busy tone — Indicates that a call is already parked at the dialed
extension.  Go to Step 7.
4. Speak into the handset (or headset) to make the announcement.
n The announcement is heard in the selected paging zone.
n A confirmation tone indicates that the call is permanently parked.
5. Click the Release icon  or press F8.
n The call is released from the console and parked at the dialed
extension, waiting for the paged party to respond.
6. Wait (if desired) for the paged party to respond, then click the Split
feature button.
7. If you want to try another extension, click the Cancel icon  or
press F7.
n Busy tone stops.
n You are reconnected to the calling party.
n Return to Step 1. 
						

							Switch Features6-38   Issue 2.5   October 1999To page for self:
1. Click a Call icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call bar.
n You hear the first dial tone.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
2. Dial the paging zone or paging system’s trunk access code.  You can
use your keyboard or telephone keypad, the search and dial
capabilities of PC Directory, or the Hundreds Group button and Busy
Lamp Field.
n You hear the second dial tone.
3. Use the touch-tone buttons or the keyboard to dial the pound sign (#),
or dial the extension number on the remote system, followed by the
pound sign (#).  Listen for the call progress tones.
n Confirmation tone — Indicates that the call is parked.  Go to
Step 4.
n Steady tone — Enter the digits of the selected paging system zone,
then go to Step 4.
n Busy tone — Indicates that a call is already parked at the dialed
extension.  Go to Step 6.
4. Speak into the handset (or headset) to make the announcement.
n The announcement is heard in the selected paging zone.
n A confirmation tone indicates that the call is permanently parked.
5. Click the Release icon  or press F8.
n The call is released from the console and parked at the dialed
extension, waiting for the paged party to respond.
n The procedure is complete.
6. If you want to try another extension, click the Cancel icon  or
press F7.
n The busy tone stops.
n You are reconnected to the calling party.
n Return to Step 1. 
						

							Switch FeaturesIssue 2.5   October 1999  6-39 Message RetrievalThe console can be used to retrieve Leave Word Calling and Call Coverage
messages for other system users.  Other system users may or may not be able
to retrieve their own messages.  The users who cannot retrieve their own
messages will ask you to retrieve them.  The display buttons are used for
retrieving messages.
When you are retrieving messages, you will click certain display buttons to
obtain the desired information.  The display buttons are described in the “Display
Buttons” section of Chapter 2, “Understanding PC Console.”  The display buttons
associated with message retrieval, and their meanings, are:
n Coverage Message Retrieval - Retrieves Leave Word Calling and Call
Coverage messages for telephone users.
n Next - Displays the next message.
n Delete Message - Deletes the displayed message.
n Return Call - Automatically returns the call requested by the currently
displayed message.
When a user calls and asks you to see if any messages have been left, simply
enter message retrieval mode and check for messages.  Read the messages to
the user, if there are any.  If, after reading a message, the user wants you to
delete the message, you can click the Delete Message display button to delete
it.  If the person who left the message is an internal system user, you can also
connect the calling party, whose messages you are retrieving, to the person who
left the message.
To retrieve a message for a system user:
1. Click the Coverage Message Retrieval display button.
n The display prompts “WHOSE MESSAGES?”
2. Dial the extension number assigned to the requesting user.
n The display indicates the name of the user for whom messages are
being retrieved.
3. Click the Next display button.
n The display shows the user’s message.
4. Read the message to the calling party.
5. If you want to connect the calling party to the call, or delete the
currently displayed message, perform that procedure now.  (Refer to
the following two procedures for step-by-step instructions.) 
						

							Switch Features6-40   Issue 2.5   October 19996. To retrieve the next message, click the Next display button.
n If the display shows the user’s next message, return to Step 4.
n If the display shows “END OF MESSAGES...” or “END OF FILE...,”
this indicates that all messages have been retrieved.
7. Click the Normal Mode feature button.
n The procedure is complete.
To connect the user to the person who left the displayed message:
1. While the user’s message is being displayed, click the Return Call
display button, click the Transfer icon , or press F6.
n The call is automatically placed on hold.
n A Cancel icon  is displayed on the call bar.
n The calling party is separated from the connection.
n You hear dial tone.
n The Split feature button is displayed in white.
2. Dial the displayed extension number, using your keyboard or
telephone keypad, the search and dial capabilities of PC Directory, or
the Hundreds Group button and Busy Lamp Field.
n Ringing is heard.
3. Click the Release icon  or press F8.
n The call is released from the console.
n The user is connected to the person who left the message.
To delete a message:
1. While the user’s message is being displayed, click the Delete
Message display button.
n The displayed message is deleted.
Multiple Listed Directory NumbersThis feature provides access, to the system, over a maximum of 50 listed
directory numbers.  Calls coming in to these numbers are routed to the attendant
console(s) to be extended to the requested person or department.  The call bar
shows the trunk identification of the trunk group used on the call. 
						

							Switch FeaturesIssue 2.5   October 1999  6-41 Network Access-PrivateThis feature allows calls to be connected to networks such as Common Control
Switching Arrangement (CCSA), Electronic Tandem Network (ETN), and
Enhanced Private Switched Communications Service (EPSCS).  A private
network is dedicated to a company, and is accessed by dialing the Private
Network access code (usually an 8).  After accessing the private network, the
attendant or calling party can dial the desired number to complete the call.
If intercept tone is heard, the call is not authorized.  If reorder tone is heard or
the called party is busy, try the call later.  NOTE:
This feature is available to PC Console only if the applicable feature
access codes have been correctly administered at the switch.
Network Access-PublicFor outgoing calls to the public network, the ARS feature (if available) can be
used to select the best route available at the time the call is placed.  For manual
route selection, dial access codes can be assigned to outgoing routes.
The attendants dial the assigned access code, or click an assigned Trunk Group
button to access local central office (CO) trunks, foreign exchange (FX) trunks,
and Wide Area Telecommunications Service (WATS) trunks.  After a second
dial tone is heard, the attendant dials the desired number, clicks the Release
icon , or presses F8 to allow the calling party to dial.
Night ServiceThis feature directs all attendant group calls, for the principal and daytime
attendant console, to a night console, if available.  Principal and daytime
consoles can still receive individual attendant calls.  The night console is
identical to the principal console, and operating procedures are the same for
both.
If a night console is not provided, an incoming call may be directed to specified
extensions, or it may instead cause a gong, bell, or chime to be activated.  The
call can then be answered from any telephone using the Trunk Answer From
Any Station feature.  NOTE:
This feature is available to PC Console only if Night Service has been
administered on the principle console on the switch. 
						

							Switch Features6-42   Issue 2.5   October 1999To activate Night Service:
1. Click the Night Service feature button.
n The Night Service feature button is displayed in white on all
attendant consoles.
n The Position Available indicator is turned off at all attendant
consoles, except for the night console.
To deactivate Night Service:
1. Click the Night Service feature button.
n The Night Service feature button is displayed in gray.
n The Position Available indicator lights at all attendant consoles,
except for the night console.
Night Service Disconnect TimerThis timer determines how long an incoming call, without disconnect
supervision, can go unanswered at a night service destination when the switch is
in night service.
If the Night Console feature is activated, the timer begins when the call is
directed/redirected to the NCS.  If the Night Station Service feature is activated,
the timer begins when the call is directed/redirected to the appropriate NSS.  If
the Trunk Answer From Any Station feature is activated, the timer begins when
the call is directed/redirected to TAAS.
Serial Call (Generic 3r)This feature allows the attendant to transfer trunk calls that return to the same
attendant position after the called party hangs up.  The returned call can then be
transferred to another station within the switch repeatedly.
This feature was developed in response to places where trunks are scarce, and
DID services are unavailable.  This situation can cause an outside caller to redial
many times to get through to a location because trunks are so busy.  Once the
calling party, who has several calls to make to others on the switch, gets through
to a switch attendant, the Serial Call feature allows the calling party to keep the
use of the line into the switch until all the calls are made.
The call bar shows the reason code “sc” in the call purpose area, and the Serial
Call feature button is displayed in white.  If a Serial Call feature button is not
administered, the feature can still be activated; however no external indication,
except for console display, will show that the feature is active.
The Serial Call feature will remain activated until you click the Serial Call
button, or until the trunk drops from the switch. 
						

							Switch FeaturesIssue 2.5   October 1999  6-43 Straightforward Outward CompletionThis feature allows the attendant to complete an outgoing trunk call for a
telephone user, by selecting a trunk and dialing the outside number.  The
attendant should first determine whether the call should be allowed.
Straightforward Outward Completion is incorporated into the steps of the
procedure for extending calls from system telephone users to outgoing trunks.
For details, refer to the procedures detailed in Chapter 5, “Console Operations.”
Through DialingThis feature enables the attendant to select an outgoing trunk for a telephone
user, release the call, and permit the user to dial the rest of the number.
Through Dialing is incorporated into the steps of the procedures for extending
calls from the system telephone users to outgoing trunks.  For details, refer to
the procedures detailed in Chapter 5, “Console Operations.”
Time-of-Day RoutingThis feature allows outgoing calls to be placed over the most economical route,
based on the time of day and day of week.  The system can have up to eight
routing plans, with one of those plans designated as the standard routing plan for
each day of the week.
The Time-of-Day Routing feature allows the normal routing plan to be changed
up to six times each day, every day of the week.  Two options are available for
changing the daily routing plan:  Clocked Manual Override and Immediate
Manual Override.  Your System Manager can tell you which options are
available, and when they should be activated.  NOTE:
This feature is available to PC Console only if it has been correctly
administered at the switch.
Clocked Manual Override OptionThis option allows you to specify the day and time to override the scheduled
Time-of-Day Routing plan.  You can also specify a day and time for automatic
deactivation, or manually deactivate Clocked Manual Override. 
						

							Switch Features6-44   Issue 2.5   October 1999In the following procedures, a number from 1 through 8 is used to specify the
routing plan; and a number from 1 through 7 is used to specify the day of the
week.  The week begins with Sunday (represented by 1), and ends with Saturday
(represented by 7).  Time is entered in military time; 0100 indicating 1:00 am,
and 2359 indicating one minute before midnight.  NOTE:
This option is available to PC Console only if it has been correctly
administered at the switch.  Refer to your switch administration
documentation for the complete steps to correctly administer this option.
To activate Clocked Manual Override:
1. Click the Clocked Override feature button.
n The Clocked Override feature button is displayed in white.
n The display shows:
ENTER ACTIVATION ROUTE PLAN, DAY & TIME2. Use the keyboard or touch-tone buttons to enter (in the following
order):
The routing plan (1 though 8)
The activation day (1 through 7)
The activation time (0000 through 2359)  NOTE:
If you enter any invalid information on the dial pad, the
Clocked Manual Override attempt will be denied and the
display will return to Normal mode.  If this occurs, return to
Step 1 to try again.
n The Clocked Override feature button remains white.
n The display shows:
ROUTE PLAN: x FOR: ddd ACT-TIME: tt:ttIn the illustration above, “x” represents the routing plan number,
“ddd” represents a 3-letter day-of-the-week abbreviation, and “tt:tt”
represents the activation time.
3. If you wish to enter a deactivation date, go to Step 4.  Otherwise, skip
to Step 6.