Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

							Switch FeaturesIssue 2.5   October 1999  6-45 4. 
Click the Clocked Override feature button.
n The Clocked Override feature button remains white.
n The display shows:
ENTER DEACTIVATION DAY AND TIME5. Use the touch-tone buttons to enter (in the following order):
The deactivation day (1 through 7)
The deactivation time (0000 through 2359)
n The display shows:
ROUTE PLAN: x FOR: ddd DEACT-TIME: tt:ttIn the illustration above, “x” represents the routing plan number,
“ddd” represents a 3-letter day-of-the-week abbreviation, and “tt:tt”
represents the deactivation time.
6. 
Click the Normal Mode feature button.
n The Clocked Override feature button remains white.
n Clocked Manual Override is in effect.
To manually deactivate Clocked Manual Override:
1. Click the Clocked Override feature button.
n The Clocked Override feature button is displayed in gray.
n Clocked Manual Override is deactivated, and the scheduled daily
routing plan goes into effect.
Immediate Manual Override OptionWhen this option is activated, the currently active routing plan is changed
immediately to a new plan.  The new plan remains in effect until the override is
manually deactivated, or until the next scheduled routing plan takes effect.
To activate Immediate Manual Override:
1. Click the Immediate Override feature button.
n The Immediate Override feature button is displayed in white.
n The display shows:
OLD ROUTE PLAN: x  ENTER NEW PLAN:In the illustration above, “x” represents the number (1 through 8) of
the routing plan currently in effect. 
						

							Switch Features6-46   Issue 2.5   October 19992. Use the keyboard or the touch-tone buttons to enter the number (1
through 8) of the routing plan that should go into effect.  NOTE:
If you select any button other than 1 through 8, the
Immediate Manual Override attempt will be denied and the
display will return to Normal mode.  If this occurs, return to
Step 1 to try again.
n The Immediate Override feature button remains white.
n The display is updated to show:
OLD ROUTE PLAN: x  ENTER NEW PLAN: yIn the illustration above, “y” represents the number you just entered.
3. Click the Immediate Override feature button, or the Normal Mode
feature button.
n The Immediate Override feature button remains white.
n Immediate Manual Override is in effect.
To deactivate Immediate Manual Override:
1. Click the Immediate Override feature button.
n The Immediate Override feature button is displayed in gray.
n Immediate Manual Override is deactivated, and the scheduled daily
routing plan goes into effect.
TimingFour timing features are available.  They are grouped here for your
convenience.
Alerting Timer (Generic 3)This feature terminates a held or unanswered call on a call bar when the call has
not been answered within a preset length of time (usually about 40 seconds).
When a held or unanswered call is not answered before the preset time period
expires, the associated call bar is displayed in red, and the attendant hears an
alerting tone. 
						

							Switch FeaturesIssue 2.5   October 1999  6-47 No Answer Timer (Generic 3)This feature increments a delay threshold count when a call to the attendant has
not been answered within a preset length of time (usually about 20 seconds).
Return Call TimeoutThis feature sends a special ringing tone to the attendant when a transferred call
has not been answered within a preset length of time, and has returned to the
console.
The expiration time period for return call timeout is administered for unanswered
extended calls.
If an extended call is not answered within the administered expiration time
period, the call bar is displayed in white and the attendant hears a ringing tone.
An extended call can also be held.  If this is the case, the returning call will
cause the call bar to be displayed in red.
To answer the return call timeout:
1. Click the Answer icon  for the incoming call, or highlight its call
bar and press F6.
n Ringing stops.
n You are connected to the calling party.
n The Transfer , Hold , Release  and
Conference  icons are displayed on the call bar that is
associated with this call.
n The Position Available indicator is turned off.
2. Report to the calling party, and determine what type of service the
calling party wants.
n If the calling party wants to continue waiting, extend the call or
place the call on hold again.
n If the calling party does not want to continue waiting, go to Step 3.
3. Click the Release icon  or press F8.
n The call is released from the console.
n The procedure is complete. 
						

							Switch Features6-48   Issue 2.5   October 1999   Timed Reminder  This feature sends a special ringing tone to the attendant if one of the following
conditions exist:
n A call, which has been on hold at the console for a period of time longer
than the preset maximum, needs attention.
n An extended call has not been answered within a preset time period, and
has returned to the console.
The timed reminder expiration times are administered separately for held calls
and unanswered extended calls.
When the time for a held call expires, the call bar is displayed in red, and the
attendant hears a timed reminder tone.  When an extended call is not answered
before the time expires, the call bar is displayed in white, and the attendant
hears a timed reminder tone.  An extended call can also be held.
To answer the timed reminder call:
1. Click the Answer icon  for the incoming call, or highlight its call
bar and press F6.
n Ringing stops.
n You are connected to the calling party.
n The call bar identifies the call and call purpose (“rt” for a returned
extended call).
n The Transfer , Hold , Release  and
Conference  icons are displayed on the call bar that is
associated with this call.
n The Position Available indicator is turned off.
2. Report to the calling party, and determine what type of service the
calling party wants.
n If the calling party wants to continue waiting, extend the call or
place the call on hold again.
n If the calling party does not want to continue waiting, go to Step 3.
3. Click the Release icon  or press F8.
n The call is released from the console. 
						

							Switch FeaturesIssue 2.5   October 1999  6-49 Trunk Group Busy/Warning Indicators
to AttendantRefer to the description of this feature in Chapter 9, “Troubleshooting.”
Trunk IdentificationRefer to the description of this feature in Chapter 9, “Troubleshooting.”
Trunk-to-Trunk TransferThis feature allows the attendant to originate two outgoing trunk calls, and
connect them together.  For example, if two company employees are on
business trips to different cities and need to talk to each other, the attendant
may be asked to make this connection.
The Attendant Lockout feature, if available, will not be active when a trunk-to-
trunk call is placed.  Also, when the Trunk-to-Trunk Transfer feature is used for
two outgoing trunks, you must hold the call on the console.  The system will not
allow you to use the Release icon  or F8 to release from such a call.  If
you click the Forced Release feature button, the call will be disconnected.
The Automatic Route Selection (ARS) feature, if available, can be used with the
Trunk-to-Trunk Transfer feature.
Extending an incoming trunk call to an outgoing trunk is described in the
procedures within Chapter 5, “Console Operations.”
To arrange a Trunk-to-Trunk Transfer:
1. Call the first outside party.
2. When the first party answers, explain the purpose of the call.  Ask the
party to wait to be connected.  (If the first party does not answer, click
the Release icon  or press F8, and try the call later.)
3. Tell the first outside party that you are going to break the connection
temporarily; then click the Transfer icon  or press F6.
n The call is automatically placed on hold.
n A Cancel icon  is displayed on the call bar.
n The first party is separated from the connection. 
						

							Switch Features6-50   Issue 2.5   October 1999n You hear dial tone.
n The Split feature button is displayed in white.
4. Call the second outside party.
5. When the second party answers, explain the purpose of the call.  Ask
the party to wait to be connected.  (If the second party does not
answer, go to Step 8.)
6. Click the Split feature button.
n The Split feature button is displayed in gray.
n The Transfer  and Cancel  icons are displayed on the
call bar that is associated with this call.
n The three-way conversation is established.
7. If you wish to connect the first party to the second party and
disconnect the console, click the Transfer icon  again, or press
F6.  The two parties are connected, and the console is released from
the call.  This procedure is complete.
8. If a busy tone is heard, click the Cancel icon  or press F7.
n Busy tone stops.
n You are reconnected to the calling party.
9. Report to the calling party, then click the Release icon  or press
F8.
n The procedure is complete.
  
						

							   Operating in a Distributed
Communications System
Environment
 7  
  Issue 2.5   October 1999   7-1   A DCS configuration consists of 2 to 20 private switches that are interconnected.
These switches may be in different geographical locations.  To certain system
features, however, the DCS configuration appears as a single switch.  These
features, and their usage, are listed alphabetically in this chapter.
  A feature is transparent if it works the same (from the user’s perspective)
whether the consoles and telephones involved are located at the same switch or
on different switches.  Refer below for a description of each feature’s degree of
transparency and any unique aspects pertaining to its operating procedure when
the system is in a DCS environment.
  Attendant Call Waiting  This feature operates the same as when the system is not in a DCS
environment.
  Attendant Control of Trunk Group
Access  The operating procedures required to activate control of a trunk group at another
switch (remote trunk group) are the same as those required when the trunk
group is at the local switch.
  If a trunk is controlled, callers who attempt to use the trunk get Intercept
Treatment from the switch where the trunk is located, not necessarily from the
switch that activated the Attendant Control of Trunk Group Access (ACTGA).
Therefore, an attendant that activates ACTGA for a trunk on a remote switch
causes intercepted calls to route to the attendants on the remote switch
(assuming the remote switch uses its own attendants). 
						

							  Operating in a Distributed Communications System
Environment
   7-2   Issue 2.5   October 1999  Attempts to activate ACTGA for a remote trunk group that has a different Trunk
Access Code (TAC) than the local switch causes the Trunk Group button to be
displayed in pink.  Contact the System Administrator if this problem occurs.
  Attendant Display  In a DCS environment, the Attendant Display feature has the same transparency
with respect to Calling Party Identification, Called Party Identification, Class of
Restriction (COR) display, and Class of Service (COS) display.
  On outgoing calls, the display of called party information may be delayed a few
seconds until the required information arrives from the remote switch.
  Automatic Circuit Assurance  Transparency of the Automatic Circuit Assurance (ACA) feature in a DCS
environment allows an attendant at a Generic 1 or Generic 3 end-point node to
activate or deactivate ACA referral calls for the entire DCS network.  This
transparency also allows the referral calls to be generated at a switch other than
the switch that detects the trunk problem.  Referral calls are handled the same
way as in a non-DCS environment.  When a referral call is generated from a
remote DCS node, the call bar associated with that call indicates the PBX ID of
the remote node that originated the alarm.
  Busy Verification of Telephones and
Trunks  Attendants can busy verify telephones at a remote location by clicking the Busy
Verify feature button, then entering the desired UDP extension number.  The
verification process continues as it would if the telephone being verified were on
the local switch.
  Attendants can also busy verify a trunk at a remote location using two different
methods.  In the first method, the attendant clicks the Busy Verify button,
accesses the DCS tie trunk to the remote switch by dialing the trunk access code
or by clicking on the Trunk Group button, then clicks the Busy Verify button
again, and proceeds as if the trunk were on the local switch.
  The second method requires that a Trunk Group button be administered for the
remote trunk group.  With this method, the attendant clicks the Busy Verify
button and the Trunk Group button for the remote trunk group, followed by the
desired member number. 
						

							  Operating in a Distributed Communications System
Environment
   Issue 2.5   October 1999  7-3   The call bar display for DCS busy verification does not indicate the status of the
attempt; such as “INVALID,” “TERMINATED,” “BRIDGED,” or “OUT OF
SERVICE”.
  Refer to Chapter 9, “Troubleshooting,” for the procedures to activate the Busy
Verification of Telephones and Remote Trunks feature.
  Call Forwarding All Calls  The operating procedures required to activate and deactivate this feature for an
extension at a remote switch are the same as those required at the local switch.
However, there are some restrictions on length of the forwarded-to number.
When using the console to forward the calls of a remote extension in a DCS
environment, the forwarded-to telephone number must not be longer than 10
digits.  These 10 digits can include a 3-digit Facility Access Code followed by a
typical 7-digit telephone number.  Also, no authorization codes can be included
in the forwarded-to telephone number.
  Direct Trunk Group Selection  The operating procedures for this feature are the same as those required at the
local switch.
  Trunk Group Busy/Warning Indicators  The Busy/Warning indicators provide the same indications for trunk groups at a
remote switch as they do for those at the local switch.