Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

							Console AdministrationIssue 2.5   October 1999  3-5 ¾ Trunk Groups
¾ Hundreds Groups, and their associated Busy Lamp Fields
¾ Feature Buttons
¾ Display Buttons
To label the Trunk Group buttons:
1. From the Button Identification area, click the button labeled Trunk
Groups.
n Twelve Trunk Group buttons, initially unlabeled, are displayed
across the screen.
These buttons perform the same function as Trunk Group buttons
on a non-PC based attendant console.  Specifically, they allow the
attendant to select an outgoing trunk group.  They can also be used
to select a code-calling or loudspeaker paging zone.
Each of these buttons must be labeled to identify the trunk group
with which it is associated.  This is typically accomplished by
labeling each Trunk Group button according to the corresponding
location.  For example, your buttons might be labeled “LA,” “Dallas,”
“NY,” and so forth.
2. Label each Trunk Group button, just as it is administered at the switch.  NOTE:
Each button label can hold a maximum of six characters.
3. When you are finished making changes, click Save.
n Your changes are saved.
To label the Hundreds Group buttons and associated Busy Lamp Fields:
1. From the Button Identification area, click the button labeled Hundreds
Groups.
n Twenty Hundreds Group buttons, initially unlabeled, are displayed
across the screen.
When in the Console Operations area, each administered Hundreds
Group button will correspond to 100 Busy Lamp Fields. 
						

							Console Administration3-6   Issue 2.5   October 19992. Label each Hundreds Group button, just as it has been administered at
the switch.
The label you assign to each Hundreds Group button should reflect the
first digit (or group of digits) for the associated extensions.  For
example:
n If your dialing plan has 3-digit extensions, you could conceivably
have 1000 extensions — 000 through 999.  You would therefore
assign up to 10 Hundreds Group buttons at the switch, and
duplicate their assignments here.  The first Hundreds Group button
would handle extensions 000 through 099.  The second would
handle extensions 100 through 199, and so forth.  The extensions
themselves would automatically be labeled within the grid that is
displayed to the attendant (000 through 099, and 100 through 199),
and the corresponding Hundreds Group button would be labeled
with the group’s prefix — in this example, 0 and 1.
n If your dialing plan has 5-digit extensions, and you have 500
extensions — for example 10000 through 10499, you would assign
5 Hundreds Group buttons.  The first Hundreds Group button would
handle extensions 10000 through 10099.  The second would handle
extensions 10100 through 10199, and so forth.  The extensions
themselves would automatically be labeled within the grid, and the
corresponding Hundreds Group button would be labeled with the
group’s prefix — in this example, 100 or 101.  NOTE:
Each button label can hold a maximum of three characters.
3. When you are finished administering the Hundreds Group buttons,
click Save.
n Your changes are saved.
To label the feature buttons:
1. From the Button Identification area, click the button labeled Feature
Buttons.
n Twenty-four feature buttons are displayed in two columns near the
right side of the screen.  Some feature buttons are labeled with
feature names, and others are labeled with numbers. 
						

							Console AdministrationIssue 2.5   October 1999  3-7   These buttons perform the same function as feature buttons on a
non-PC based attendant console.  They are used to access and
perform pre-determined functions.  For example, an Integrated
Directory feature button accesses the Integrated Directory feature
on the switch.
If a button is labeled with a feature name, the button is
“administered,” and may be used by the attendant.  If a button is
labeled with a number, the button is not “administered.”  It performs
no function within PC Console and is not displayed to the attendant.
n The Feature Button Definition Table on the left side of the screen
allows you to identify the purpose, label, and relative location of
each feature button that is administered for your system.
¾ “Term” is a long description of the button’s function.  It may be
up to 60 characters in length.  This is the description that can
be displayed as a Help Tip when the user positions the cursor
over the button.
¾ “Label” is the short description that will appear on the button
within the PC Console screens.  It may be up to 8 characters in
length.
¾ “Number” indicates where the button will reside within the two-
column table on the right side of the screen.  The number 1
indicates the top left position.  The number 24 indicates the
bottom right position.
The buttons that you administer, label, and position here will appear
on the Console Operations screen that is used by the attendant.
If an entry in the Feature Button Definition Table appears in red, this
indicates that the feature is required for PC Console.  You cannot
delete this entry. The required feature buttons and their default
positions are indicated below:
Default Button
NumberButton Assignment1Split6Hold
19Forced Release
23Night Service
24Position Busy 
						

							Console Administration3-8   Issue 2.5   October 1999If an entry in the Feature Button Definition Table appears in blue,
this indicates that the feature is not required for PC Console.  If,
however, you wish to administer that particular feature button, you
must do so utilizing the line that the partially-created button already
occupies.  For example, if you want to administer an Integrated
Directory feature button, you must use the line already labeled
“Integrated Directory,” and simply supply the label for the button,
and the number that specifies its position within the two-column
table.
2. Make any required changes to the feature button labels to synchronize
their functions with those already administered for the console at the
switch.
n To add a new feature button, click on an empty line within the
Feature Button Definition Table.  In the left cell, type a long
description (up to 60 characters) that will be displayed as the
button’s Help Tip.  In the center cell, type the short label (up to 8
characters) that will appear on the button.  In the right cell, type the
position (1 through 24) that this feature button will occupy.  You can
select from the button positions that have not yet been assigned to
other feature buttons.
n To change an existing feature button, click on the cell whose
contents are to be changed.  Use the standard Windows editing
features to position your cursor and edit the field, as appropriate.
n To delete an existing feature button, you must clear the contents of
all three cells associated with that button.  Beginning with the left-
most cell, double-click on the cell to highlight its contents.  Press
DELETE.  Repeat this procedure until all three associated cells are
empty.  NOTE:
If an entry in the Feature Button Definition Table appears in red, this
indicates that the feature is required for PC Console.  You cannot
delete this entry.  In addition, you must make certain that the
identical feature button assignments have been made on the switch,
so that PC Console can communicate successfully with the switch.
A Helpful Hint:  Avoid assigning labels that could confuse the
attendant.  For example, do not use the label “Directory” to describe
the Integrated Directory feature button.  This could easily be
mistaken for the PC Console Directory function.
3. When you are finished making changes, click Save.
Your changes are saved. 
						

							Console AdministrationIssue 2.5   October 1999  3-9 To label the display buttons:
1. From the Button Identification area, click the button labeled Display.
n Eight display buttons are displayed on the screen.  Some display
buttons are labeled with names, and others are labeled with
numbers.
  These buttons perform the same function as display buttons on a
non-PC based attendant console.  They are used to access and
perform pre-determined functions.  For example, the Next display
button cycles to the next entry in a displayed list.
If a button is labeled with a name, the button is “administered,” and
may be used by the attendant.  If a button is labeled with a number,
the button is not “administered.”  It performs no function within
PC Console and is not displayed to the attendant.
n The Display Button Definition Table on the left side of the screen
allows you to identify the purpose, label, and relative location of
each display button that is administered for your system.
¾ “Term” is a long description of the button’s function.  It may be
up to 60 characters in length.  This is the description that can
be displayed as a Help Tip when the user positions the cursor
over the button.
¾ “Label” is the short description that will appear on the button
within the PC Console screens.  It may be up to 8 characters in
length.
¾ “Number” indicates where the button will reside within the two-
column table on the right side of the screen.  The number 1
indicates the first position.  The number 8 indicates the last
position.
The buttons that you administer, label, and position here will appear
on the Console Operations Display screen that is used by the
attendant. 
						

							Console Administration3-10   Issue 2.5   October 1999If an entry in the Display Button Definition Table appears in blue,
this indicates that the feature is optional, but the display button
name is locked and cannot be changed.  You can, however, change
the button label, as well as the number that specifies its position
within the two-column table.  The required display buttons and their
default positions are indicated below:
Default Button
NumberButton Assignment1Normal4Next
6Return Call2. Make any required changes to the display button labels to synchronize
their functions with those already administered for the console at the
switch.
n To add a new display button, click on an empty line within the
Display Button Definition Table.  In the left cell, type a long
description (up to 60 characters) that will be displayed as the
button’s Help Tip.  In the center cell, type the short label (up to 8
characters) that will appear on the button.  In the right cell, type the
position (1 through 8) that this display button will occupy.  You can
select from the button positions that have not yet been assigned to
other display buttons.
n To change an existing display button, click on the cell whose
contents are to be changed.  Use the standard Windows editing
features to position your cursor and edit the field, as appropriate.
n To delete an existing display button, you must clear the contents of
all three cells associated with that button.  Beginning with the left-
most cell, double-click on the cell to highlight its contents.  Press
DELETE.  Repeat this procedure until all three associated cells are
empty.  NOTE:
If an entry in the Display Button Definition Table appears in
blue, this indicates that the feature is optional, but the display
button name is locked and cannot be changed.  You can,
however, change the button label, as well as the number that
specifies its position within the two-column table.
3. When you are finished making changes, click Save.
Your changes are saved. 
						

							Console AdministrationIssue 2.5   October 1999  3-11 Defining System ParametersThe System Parameters function allows you to define where the various system
components are physically stored.  Here, you will specify to which COM port the
telephone or PassageWay Adapter is connected, and where the database
information that drives PC Console resides.
n System Database — This is the Microsoft Access®
 database that contains
the label information you have saved for each button on the PC Console
screens.  Attendant profile information is stored here, as well.  Its default
location is pccon2\admin\pccadmin.mdb.
n Language Database — This is the Microsoft Access database that contains
standard, or possibly customized, language translations.  Each entry in the
far left column indicates the original English term to be translated.  Its
translated values (one per “remembered” language), appear alongside it in
each successive column.  Its default location is pccon2\admin\pcclang2.mdb.
n System Log File — This is the log of user and administrator activity within
PC Console.  The System Log File identifies each person that has accessed
a PC Console function.  It also indicates what functional area was accessed,
and provides an associated date and time stamp.  Its default location is
pccon2\admin\syslogin.txt.
n Upload File — This is the database file that receives information uploaded
from the switch’s Integrated Directory.  By default, it is located in
pccon2\direc and named upload.md.
n PC Directory Files — These are the database files that contain names,
addresses, and telephone numbers for the people who may originate or
receive calls through the switch connected to PC Console.  By default, they
are located in pccon2\direc and named sequentially — dir1.md, dir2.md,
dir3.md, and dir4.md.
n COM Port — This is the communications (COM) port on the back of the PC
to which the telephone or PassageWay Adapter is physically connected.
n Tones — This indicates whether PC Console will send audible tones during
dialing sequences.  Some applications and components require that tones be
sent, or not sent.  Note that if Auto Start is administered on your switch, you
must specify that tones are not sent during dialing.
 
   NOTE:
  If your system is administered to not send tones, the attendant can
temporarily override this instruction by checking a box labeled
“Tones” on the PC Console Operations screen.  Checking this box
will cause the audible tones to be sent until the box is unchecked
again. 
						

							Console Administration3-12   Issue 2.5   October 1999n Companding — This option is set, by default for Mu-Law.  Leaving this
default permits the system to digitize voice signals according to accepted
Mu-Law standards.  Setting this option to A-Law requires the system to
digitize voice signals according to accepted A-Law standards.
n Second Party Display — This setting determines which information will be
displayed in the Second Party Display area (within Call Handling) on the
Console Operations screen during a multiple-party call .  If “Coverage Point”
is selected, then information for the intended receiver is displayed.  If
“Originator” is selected, then information for the dialing party is displayed.
The default selection for this setting is “Originator.”
To access the System Parameters area of PC Console:
1. From the Attendant Management folder, click the tab labeled System
Parameters.
n The System Parameters screen lists the location of each data
directory that is associated with PC Console.  It also displays the
various system settings that determine how PC Console responds to
instructions from the attendant.
To “point to” a different System Database File:
1. From the System Parameters screen, locate and click on the button
labeled System Database, on the left side of the screen.
n The display to its right indicates where the PC Console application
currently looks for the file (“Current Path”).
2. Position your cursor in the “Change To” text box, then modify the path
to indicate where the file actually resides.  You may alternatively click
the Change To button, highlight the appropriate file, and click OK.
3. Click Save.
n Your changes are saved.
To “point to” a different Language Database File:
1. From the System Parameters screen, locate and click on the button
labeled Language Database, on the left side of the screen.
n The display to its right indicates where the PC Console application
currently looks for the file (“Current Path”).
2. Position your cursor in the “Change To” text box, then modify the path
to indicate where the file actually resides.  You may alternatively click
the Change To button, highlight the appropriate file, and click OK.
3. Click Save.
n Your changes are saved. 
						

							Console AdministrationIssue 2.5   October 1999  3-13 To “point to” a different System Log File:
1. From the System Parameters screen, locate and click on the button
labeled System Log File, on the left side of the screen.
n The display to its right indicates where the PC Console application
currently looks for the file (“Current Path”).
2. Position your cursor in the “Change To” text box, then modify the path
to indicate where the file actually resides.  You may alternatively click
the Change To button, highlight the appropriate file, and click OK.
3. Click Save.
n Your changes are saved.
To “point to” a different Upload File:
1. On the left side of the System Parameters screen, locate and click on
the button labeled Upload File, on the left side of the screen.
n The display to its right indicates where the PC Console application
currently looks for the file (“Current Path”).
2. Position your cursor in the “Change To” text box, then modify the path
to indicate where the file actually resides.  You may alternatively click
the Change To button, highlight the appropriate file, and click OK.
3. Click Save.
n Your changes are saved.
To “point to” a different PC Directory File:
1. On the left side of the System Parameters screen, locate and click on
the Directory (1, 2, 3, or 4) whose path you wish to change.
n The display to its right indicates where the PC Console application
currently looks for the file (“Current Path”).
2. Position your cursor in the “Change To” text box, then modify the path
to indicate where the file actually resides.  You may alternatively click
the Change To button, highlight the appropriate file, and click OK.
3. Click Save.
n Your changes are saved. 
						

							Console Administration3-14   Issue 2.5   October 1999To “point to” a different COM Port:
1. From the System Parameters screen, locate and click on the down
arrow next to the name of the currently administered COM port.
n A dropdown list box indicates four COM port addresses, 1 through
4, through which the PC can be attached to the telephone or
PassageWay Adapter.
2. Use the mouse or cursor keys to select the COM port that physically
connects your PC to the telephone or PassageWay Adapter.
3. If you are finished making changes to this screen, click Save.
n Your changes are saved.
To change the setting that determines whether audible tones are sent
during dialing:
1. From the System Parameters screen, locate the checkbox that
precedes the word “Tones.”
The setting you enter here determines whether PC Console will send
audible tones during dialing sequences.  Some applications and
components require that tones be sent, or not sent.  Note that if Auto
Start is administered on your switch, you must specify that tones are
not sent during dialing.
2. Check or uncheck this box, as appropriate:
n If the checkbox is checked, tones will be sent.
n If the checkbox is unchecked, tones will not be sent.
3. If you are finished making changes to this screen, click Save.
n Your changes are saved.
To change the Companding standard currently in effect:
1. From the System Parameters screen, locate the radio-group buttons
beneath the term Companding.
2. Indicate how the system should digitize your voice signals:
n To specify the Mu-Law standards, click Mu-Law.
n To specify the A-Law standards, click A-Law.
3. If you are finished making changes to this screen, click Save.
n Your changes are saved.