Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

							  Installation
  
  Issue 2.5   October 1999   1-17Figure 1-7.  Attaching the MSP-1 Power Source 
						

							  Installation
   1-18   Issue 2.5   October 1999 Installing the PC Console SoftwareTo install the PC Console software:
1. Insert the PC Console CD in the CD-ROM drive.  (The instructions
in this section assume that you are using drive d.  If this is not the
case, substitute d with the appropriate drive letter.)
2. Access your Desktop or the Program Manager screen.
3. Select Start-Run or File-Run.
n The Run dialog box is displayed.
4. Type d:setup
5. Click OK.
n The Welcome screen is displayed.
6. Click Next.
n The Select Destination Directory dialog box is displayed.
7. If you want to install the PC Console software to a directory other
than the indicated default, or you want to install it onto a LAN
server, select that location now.  NOTE:
The PC Console database files can be installed on your
network to allow file sharing with other console operators.  If
you select this type of installation, also install and maintain a
local copy of the database information on the hard drive of
each PC that may require access to this information.  In the
event of a LAN failure, PC Console will switch to the local
copy of the database information that allows it to place and
receive phone calls.
Under no circumstances should you try to install or run the file
named pccon2.exe off the LAN.  This is the executable file for
the actual PC Console software.  It is specifically designed for
a single user, and must reside on your local hard drive. 
						

							  Installation
  
  Issue 2.5   October 1999   1-19  NOTE:
If you are upgrading or reinstalling the PC Console software,
you will see a message later indicating that the directory
already exists.  You can safely reinstall to the same directory.
The PC Console installation program will automatically create
a backup directory of the previously installed software, in a
location that you can specify.
8. If the destination directory you are about to select does not yet exist,
skip to Step 13.
9. Click Next.
n The Backup Replaced Files dialog box is displayed.
If you do not want to retain a copy of your previously installed
PC Console files, click No and skip to Step 12.  Otherwise, click
Yes.
10. Click Next.
n The Select Backup Directory dialog box is displayed.
11. Select the directory into which the old PC Console files should be
placed.
12. If you are using Windows 95 or Windows NT 4.x, skip to Step 15.
13. Click Next.
n The Select Program Manager Group dialog box is displayed.
14. If you want your PC Console icons to reside in a program group
other than the indicated default, select that program group now.
15. Click Next.
n The Select Communication Port dialog box is displayed.
16. Use the cursor keys or mouse to indicate which COM Port (on the
PC) you will use to physically connect the PC to the telephone or
PassageWay Adapter.
17. Click Next.
n The Ready To Install dialog box is displayed.
18. Click Next.
n If you are upgrading or reinstalling the PC Console software, you
will see several messages indicating that the directory already
exists.  You can safely respond to each by clicking OK to reinstall
to the same directory.  The PC Console installation program will
automatically create a backup directory of the previously installed
software, in the specified location. 
						

							  Installation
   1-20   Issue 2.5   October 1999n The installation process begins.  It takes approximately four to
five minutes to install the contents of the CD-ROM to your
computer.
n When the process is complete, the Installation Completed
dialog box is displayed.
19. Click Finish.
n If you are using Windows NT or Windows 95 and any system
files were updated during the installation process, the Restart
Computer dialog box is displayed.  Click OK to restart your
computer.
  Administering the PC Console Software  Once the software is installed you can successfully administer PC Console.
n If you have performed an upgrade from a previous version of
PC Console, you must administer several new capabilities of PC Console.
n If this is a new installation, you will need to administer PC Console.
Essentially, this involves launching and naming your PC Console system,
creating attendant profiles, identifying button functions, and assigning the
appropriate system parameters.
To administer the PC Console software following a product upgrade:
1. Access your Desktop or the Program Manager screen.
2. Double-click on the Console Administration icon.
n The PC Console splash screen is displayed, followed by the
PC Console Login window.
3. Enter a new system name, and type a new password to be
associated with that system.  NOTE:
Although you named your system prior to this upgrade, you
must rename it now.  In the next few steps, you will restore all
of the information previously saved in the old version of
PC Console.
4. Click OK or press ENTER.
n The PC Console Login window is redisplayed, and the screen
prompts you to reenter the identical password.  (This is done for
verification purposes.)
5. Type the password again, exactly as you typed it before. 
						

							  Installation
  
  Issue 2.5   October 1999   1-21 6. Click OK or press ENTER.
n The New Password Confirmed dialog box is displayed.
7. Click OK or press ENTER.
8. Select Administration-Upgrade-Administration from the Menu
Bar.
n The software attempts to locate the System Database last used
by PC Console.  It looks for a file named pccon.mdb in the
pccon\admin directory.
¾ If it is able to locate the pccon.mdb file, it copies the old
information to the new System Database, with the exception
of any records that would create duplicate entries in your
new database.
¾ If the software cannot locate the pccon.mdb file, a dialog
box is displayed asking you to identify the old System
Database. Locate and select the appropriate pccon.mdb file;
then click OK or press ENTER.  PC Console copies the old
information to the new System Database, with the exception
of any records that would create duplicate entries in your
new database.
n When the System Database has been successfully upgraded, a
confirmation message is displayed at the bottom of the screen.
If your version of PC Console includes any custom languages,
continue to the next step.
If your version of PC Console does not include any custom
languages, skip to Step 11.
9. Select Administration-Upgrade-Language from the Menu Bar.
n The software attempts to locate the Language Database last
used by PC Console.  It looks for a file named pcclang.mdb in
the pccon\admin directory.
¾ If it is able to locate the pcclang.mdb file, it copies the old
information to the new Language Database, with the
exception of any records that would create duplicate entries
in your new database.
¾ If it is not able to locate the pcclang.mdb file, a dialog box is
displayed asking you to identify the old Language Database.
Locate and select the appropriate pcclang.mdb file; then
click OK or press ENTER.  PC Console copies the old
language information to the new Language Database, with
the exception of any records that would create duplicate
entries in your new database. 
						

							  Installation
   1-22   Issue 2.5   October 1999n When the Language Database has been successfully upgraded,
a confirmation message is displayed at the bottom of the screen.
10. For each custom language already defined in your PC Console
environment, locate and translate the new terms that will appear
within the PC Console screens.  (Refer, if necessary to the section
“Creating Custom Languages” in Chapter 3, “Console
Administration.”)  You must complete this translation process before
your custom language can be used.
11. Label the PC Console display buttons to match the display buttons
administered at the switch for the Attendant Console.  (Refer, if
necessary to the section “Identifying Button Functions” in Chapter 3,
“Console Administration.”)
12. Select Administration-Upgrade-Directory from the Menu Bar.
n The software attempts to locate the Directory Database last used
by PC Console.  It looks for a file named dir.mdb in the
pccon\direc directory.
¾ If it is able to locate the dir.mdb file, it copies the old
information to the new System Database.
¾ If the software cannot locate the dir.mdb file, a dialog box is
displayed asking you to identify the old Directory Database.
Locate and select the appropriate dir.mdb file; then click OK
or press ENTER.  PC Console copies the old information to
the new Directory Database.
n When the Directory Database has been successfully upgraded, a
confirmation message is displayed at the bottom of the screen.
13. Select Administration-Exit from the Menu Bar.
14. Turn to Chapter 3, “Console Administration,” and follow the step-by-
step procedures required to finish turning up your PC Console
system.  Specifically, you must verify that your attendant profiles
are correct, that the button function assignments are correct, and
that the appropriate system parameters has been defined.  You
may also need to complete any partially-created custom languages
so they may be used in your environment.
To administer the PC Console software for a new installation:
1. Access your Desktop or the Program Manager screen.
2. Double-click on the Console Administration icon.
n The PC Console splash screen is displayed, followed by the
PC Console Login window. 
						

							  Installation
  
  Issue 2.5   October 1999   1-23 3. Enter a new system name, and type a new password to be
associated with that system.  NOTE:
You must name your system the first time you access the
PC Console application.  If necessary, you can change this
name later, from within the PC Console software.
You will need to know the password, that you are assigning
now, whenever you make administrative changes to the
PC Console application.  You can also use this password to
launch the PC Console Operations application.
4. Click OK or press ENTER.
n The PC Console Login window is redisplayed, and the screen
prompts you to reenter the identical password.  (This is done for
verification purposes.)
5. Type the password again, exactly as you typed it before.
6. Click OK or press ENTER.
n The New Password Confirmed dialog box is displayed.
7. Click OK or press ENTER.
8. Select Administration-Exit from the Menu Bar.
9. Turn to Chapter 3, “Console Administration,” and follow the step-by-
step procedures required to finish turning up your PC Console
system.  Specifically, you need to create your attendant profiles,
identify the button functions in PC Console, and assign the
appropriate system parameters.  You can also create custom
languages, if any are required in your environment.
Administering the PhoneLine MasterDirectory
SoftwareOnce the software is installed on your PC, you will need to use the PhoneLine
MasterDirectory portion to build the various directories that contain
information about the people in your environment.
You can create and use up to four PC directories in PC Console.  Each
directory is actually a database created and maintained by the PhoneLine
MasterDirectory software. 
						

							  Installation
   1-24   Issue 2.5   October 1999To administer the PhoneLine MasterDirectory software:
1. Read Chapter 4, “Directory Administration,” of this document.  This
short chapter provides a brief overview of the relationship between
PC Console and the PhoneLine MasterDirectory software.
2. Once you have read Chapter 4, refer to the PhoneLine
MasterDirectory User’s Guide for the step-by-step instructions to
build your directories.  You can create up to four directories, each
containing information about the people in your environment.
Confirming the Operation of Your TelephoneNext, you must verify that your telephone is operating an Attendant Console.
If you are using an 8411 or CallMaster VI telephone:
1. Press the Speaker button on the telephone.  Verify that the red LED
associated with this button is lighted, and that dial tone is not heard.
(This is an indication that PC Console is correctly administered as a
302 Attendant Console.)  NOTE:
The analog jack on the back of the 8411 telephone is
inoperable when used with PC Console.
If you are using a DCP telephone and PassageWay Adapter:
1. Verify that the red light is glowing steadily on top of the
PassageWay Adapter.
2. Press the Speaker button on the telephone.  Verify that the red LED
associated with this button is lighted, and that dial tone is not heard.
(This is an indication that PC Console is correctly administered as a
302 Attendant Console.)
This completes the installation process for the PC Console system.
If you are not already familiar with PC Console, read Chapter 2,
“Understanding PC Console.”  There you will learn about the functions and
capabilities of your new PC Console system. 
						

							Understanding PC Console2Issue 2.5   October 1999   2-1 WelcomeCongratulations on your purchase of Lucent Technologies’ PC Console — the
elegant solution to your call handling needs in a PC environment.
PC Console offers all of the capabilities of a hardware Attendant Console; plus
the ability to share information across your organization, personalize your screen
displays, and manage your call handling tasks more quickly and efficiently.
This chapter provides a quick synopsis of PC Console’s capabilities.  It is
intended to introduce the new user to basic PC Console concepts, and to
introduce new features to the experienced PC Console user.
An Overview of PC ConsolePC Console was created to accommodate your attendant’s call handling needs.
PC Console allows you to:
n Access and update information that is shared across a Local Area Network
n Personalize the screens that each attendant uses; even creating or modifying
the language of the interface
n Navigate through the call handling areas smoothly
n Check the status of any extension in your environment
n Locate any person in your environment by searching through a PC Console
database 
						

							Understanding PC Console2-2   Issue 2.5   October 1999n Place a call directly to a found entry in the PC Console database by clicking
the Call button, or by pressing ENTER
n Immediately access on-line help information
  Each of these capabilities is discussed in this chapter.
  Sharing Information within PC Console  PC Console was designed to share information across your organization.  During
the installation and administration of PC Console, your administrator creates and
“points to” several databases; each containing information that all console
operators can share.
  Database information can be stored locally, or on a Local Area Network drive.
For backup purposes, a database can be co-located; accessed off of the Local
Area Network, with an automatic switch to the local hard drive if the network
drive becomes unavailable.
  Personalizing Screens in PC Console  PC Console allows the administrator to select the language that each user sees
on the PC Console screens.  The administrator can also modify an existing
language set to conform to a local dialect; or, if necessary, create an entirely
new interface language.
  In addition, the administrator can specify which attendants prefer Help Tip
displays, and which attendants want the Auto Transfer capability to complete
their transfers automatically.  You can override this “profile” information at any
time, by changing your preferences during any PC Console session.  The
changes you make only affect the current session; they do not become a
permanent part of your profile.
  Navigating through the PC Console Screens  PC Console is partitioned into the following functional areas.
 
  F1  The Help screen information that provides immediate on-line help.
  F2  The Busy Lamp Field that identifies, and provides access to, each
extension in your environment.  You can also click to select a
particular Trunk Group or Hundreds Group button.
  F3  The feature buttons that allow you to perform the same function as
feature buttons on a hardware console.
  F4  The PC Directories that allow you to locate and call a person,
based upon their entry in a PC Console database.
  F5  The Call Handling area; from which you answer, place, hold, split,
transfer, conference, and release calls.