Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

555-233-739    
Issue 2.5   October 1999  iDEFINITY®
 PC Console Release 2.5
User’s Manual 

About This Documentii   Issue 2.5   October 1999 Copyright Ó
 1999, Lucent Technologies
All Rights Reserved
Printed in USA
Notice.  While reasonable efforts were made to
ensure that the information in this book was
complete and accurate at the time of printing,
Lucent Technologies can assume no responsibility
for any errors.  Changes and corrections to the
information contained in this document may be
incorporated into future reissues.
Your Responsibility for Your System’s Security.
Toll fraud is the...

About This DocumentIssue 2.5   October 1999   iii1   Installation1-1
Before You Begin1-1
n Contents of the Package1-1
n Hardware and Software Requirements for the Personal
Computer1-1
n Additional Hardware Required1-2
  Installation1-4
n Administering PC Console, at the Switch, as an Attendant
Console1-4
n Assessing Your Hardware Components1-6
n Connecting the PC to the Telephone1-8
n Connecting the PC/Telephone Configuration to the Power
Source1-14
n Installing the PC Console Software1-18
n...

About This Documentiv   Issue 2.5   October 1999  3   Console Administration3-1
  Overview3-1
  Accessing the Console Administration Area3-2
  Assigning Attendant Profiles and Passwords3-2
  Identifying Button Functions3-4
  Defining System Parameters3-11
  Creating Custom Languages3-16
  Exiting the Console Administration Area3-22
 4   Directory Administration4-1
  Overview4-1
  Using the PhoneLine MasterDirectory Software4-1
  Helpful Hints When Building Your Directories4-2
  Importing an Upload File —...

About This DocumentIssue 2.5   October 1999   v  6   Switch Features6-1
  Abbreviated Dialing6-1
  Attendant Call Waiting6-2
  Attendant Conference6-3
  Attendant Control of Trunk Group Access6-3
  Attendant Direct Trunk Group Selection6-4
  Attendant Intrusion (Call Offer) (Generic 3r)6-5
n Interactions6-5
  Attendant Lockout6-6
  Attendant Override of Diversion Features (Generic 3r)6-6
  Attendant Priority Queue (Generic 3r)6-7
  Attendant Recall6-8
  Attendant Serial Call (Generic 3r)6-9
  Auto Hold...

About This Documentvi   Issue 2.5   October 1999  Individual Attendant Access6-26
  Integrated Directory6-27
  Inter-PBX Attendant Service (IAS)6-28
n Interactions6-28
  ISDN-PRI6-30
n Basic ISDN-PRI Call6-31
n Redirected ISDN-PRI Call6-32
  Leave Word Calling6-32
  Loudspeaker Paging Access6-34
  Loudspeaker Paging Access-Deluxe6-35
  Message Retrieval6-39
  Multiple Listed Directory Numbers6-40
  Network Access-Private6-41
  Network Access-Public6-41
  Night Service6-41
n Night Service Disconnect...

About This DocumentIssue 2.5   October 1999   vii  7   Operating in a Distributed Communications System
Environment7-1
  Attendant Call Waiting7-1
  Attendant Control of Trunk Group Access7-1
  Attendant Display7-2
  Automatic Circuit Assurance7-2
  Busy Verification of Telephones and Trunks7-2
  Call Forwarding All Calls7-3
  Direct Trunk Group Selection7-3
  Trunk Group Busy/Warning Indicators7-3
 8   Operating in a Centralized Attendant Service
Environment8-1
  An Overview of the CAS Environment8-1
n...

About This Documentviii   Issue 2.5   October 1999  9   Troubleshooting9-1
  Backup Procedures and Considerations9-1
  Troubleshooting PC Console Installation and Usage
Problems9-2
n Troubleshooting Problems with the Telephone or
PassageWay Adapter9-3
n Troubleshooting Error Messages9-5
n Troubleshooting General Usage Problems9-14
  Troubleshooting Switch Problems9-20
n Console Alarm Indicators9-20
n Alarm and Alarm Reported Indicators9-20
n Optional Alarm Lamps9-20
n The Features You Can Use to...

About This DocumentIssue 2.5   October 1999   ix   The Contents of This Document  This user’s manual contains all of the procedures and reference material you
may need to install, administer, operate, maintain, and troubleshoot PC Console
Release 2 in your unique environment.
n Chapter 1, “Installation,” describes the components included with
PC Console, outlines hardware/software requirements and configuration
options, and provides step-by-step procedures to successfully install
PC Console.
n Chapter 2,...

About This Documentx   Issue 2.5   October 1999n Chapter 9, “Troubleshooting,” contains procedures and techniques for
troubleshooting hardware- and software-related problems.  This chapter
also provides emergency recovery information, and outlines the
preventative steps you can take to ensure the integrity of your system.
n The Quick Reference Card contains summaries of the commands and
procedures you will use most frequently in the PC Console environment.
  A glossary is provided at the rear of this...