Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

							Switch FeaturesIssue 2.5   October 1999  6-25 Facility Busy IndicationWhen a Facility Busy feature button is administered, that button provides a
visible indication of the active/busy status of a particular trunk group or
extension.  The associated Trunk Group button and Busy Lamp Field also
change color to indicate the status of the trunk group or extension being
monitored.  The Facility Busy feature button is displayed in white when the
facility is active or busy, gray when the facility is idle, or pink when an incoming
call is received from the monitored extension.  The button can also be used for
calling the monitored facility.
The Stored Number feature button may be used, along with the Facility Busy
feature button, to display the number of the facility being monitored.  This
display is accomplished by clicking the Stored Number feature button, then the
Facility Busy feature button.
To use the Facility Busy Indication feature:
1. Observe the desired Facility Busy feature button.
n Gray — Indicates that the monitored facility is idle and can be
called now.  Go to Step 2.
n White — Indicates that the monitored facility is busy.  (Even though
the facility is busy, it may still be called.  Another call appearance
button may be idle on a multi-appearance telephone, or the
Attendant Call Waiting feature may be activated for a single-line
telephone.)  This may alternatively indicate a phantom station; one
that was administered without hardware translation.
2. Click the Facility Busy feature button associated with the monitored
facility.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
n The Facility Busy feature button is displayed in white.
n The normal call progress tones are heard.
3. Continue the call in the normal way.
A Facility Busy feature button may also be used as an alarm indicator on the
console.  Refer to “Console Alarm Indicators” in Chapter 9, “Troubleshooting.” 
						

							Switch Features6-26   Issue 2.5   October 1999 Facility Test CallThis feature allows authorized personnel to place test calls to specific trunks,
touch-tone receivers, time slots, and system tones.
Your System Manager will tell you if you are authorized to use this feature.
Detailed information on using this feature is available in the “Trouble-Clearing
Aids” section of the DEFINITY Communications System Generic 1 and Generic
3 Maintenance, 555-204-105.
Individual Attendant AccessThis feature allows users to access a specific attendant console in a system that
has more than one console.  Each attendant console can be assigned an
individual extension number to provide individual attendant access.
To call a specific attendant, a system user dials the individual attendant
extension number, rather than dialing 0 (the attendant group number).  If DID is
provided, an individual attendant can be called directly from outside of the
system.
Calls to individual attendants are answered using the same operations as those
used for answering any incoming call to the attendant group.  In addition to
receiving individual calls, each attendant in the system can have up to two calls
waiting in an individual attendant queue.  When a call is waiting in an individual
attendant’s queue, the Individual Calls Waiting indicator is displayed in red.
The Position Available indicator applies only to calls directed to the attendant
group (dial 0 calls); it does not indicate whether or not individual attendant calls
can be accepted.
An individual attendant can be a member of a hunt group (DDC or UCD group).
Hunt group calls can route to the attendant console, as long as the attendant is
not already active on a call, and does not already have a call to that hunt group
held on, or split from, the console.
An individual attendant can have a feature button assigned for the hunt group.
When an incoming hunt group call arrives, that feature button is displayed in
pink.  When this occurs, the button can be clicked to answer the call.
An attendant can activate and deactivate the Auxiliary Work or Make Busy
functions associated with hunt groups.  Activation of either feature temporarily
removes the console from the hunt group.
Calls to an attendant console are answered in the following priority:  individual
attendant extension number calls, followed by “0” dialed calls, then hunt group
calls.  When calls are waiting in the “0” dialed calls queue, the Call Waiting tone
is heard. 
						

							Switch FeaturesIssue 2.5   October 1999  6-27 To activate the Auxiliary Work or Make Busy function:
1. Click the Auxiliary Work or Make Busy feature button associated with
the hunt group.
n If the feature button is displayed in pink —This indicates that the
attendant is the last active member in the group, and there are still
calls in the hunt group queue.  Auxiliary Work or Make Busy cannot
be activated.
n If the feature button is displayed in white — This indicates that
the console is temporarily removed from the hunt group.
To deactivate the Auxiliary Work or Make Busy function:
1. Click the Auxiliary Work or Make Busy feature button again.
n The feature button is displayed in gray.  This indicates that the
console is active in the hunt group again.
Integrated DirectoryThis feature enables the attendant to retrieve extension numbers from the
system directory.  The directory contains an alphabetical listing of names and
numbers of people within the system.
With Integrated Directory, you can use the keyboard to type in a name and
retrieve the extension number assigned to that name.
You can enter the Integrated Directory mode whether or not you are active on a
call.  Also, calls can come in to the console while the Integrated Directory mode
is active.
To find a person’s extension, type the number that, on a telephone keypad,
corresponds to the first letter of the persons last name.  Then press Next to
move through each entry within the matching group of names.
To retrieve an extension using Integrated Directory, then place a call to
that extension:
1. Click the Integrated Directory feature button.
n The Integrated Directory feature button is displayed in white.
n The Display window opens, and prompts you to enter a name.
2. Using your keyboard, type the first letter of the persons last name; or
type the number that, on a telephone keypad, corresponds to the first
letter of the persons last name.  To locate John Smith, for example,
type the number 7.
n Names that begin with the first matching letter, and their associated
extensions, are displayed.
3. Click the Next button until the desired name is displayed. 
						

							Switch Features6-28   Issue 2.5   October 19994. To search for another name, click the Normal button to clear the text
box, then repeat from Step 1.
5. To call the displayed number, click the Call button.
n You hear dial tone.
n The normal call progress tones are heard.
6. To exit Integrated Directory mode, click the Quit button.
Inter-PBX Attendant Service (IAS)This feature allows attendant positions for more than one branch location to be
concentrated at one central, or main, location.
IAS calls follow the same operations as normal attendant calls.  Local attendants
at the branch locations can be accessed through the IAS feature.  All listed
directory numbers, including those for DID calls directed to the branch system,
are routed to an IAS attendant when IAS is in effect.
When an IAS call is received by the system at the main location, it is routed to
an IAS attendant or put into the attendant queue, if an attendant is not available.
When an IAS main attendant extends an IAS call, the routing of the extended
call is done by the main system.  When the attendant clicks the Release icon or presses F8 to release the call, the IAS trunk of the system is occupied
until the call is dropped.
InteractionsThe IAS feature interacts with other features, and attendant console functions,
as follows:
n Attendant Control of Trunk Group Access
  On a branch system with IAS in effect, an attendant-seeking call is routed
first to a local attendant, and then to an IAS attendant if a local attendant
is not available.  If the call is routed to an IAS attendant and the attendant
extends the call back to the trunk group, the following occurs:
¾ In a DCS environment, the call is recognized as an attendant-
originated call and is not redirected again.
¾ In a non-DCS environment, the call is redirected by the branch system
again, because the call is recognized as an incoming call. 
						

							Switch FeaturesIssue 2.5   October 1999  6-29 n Attendant Display
  In a non-DCS environment, when a call is routed to an IAS attendant
console by IAS, the attendant console displays the call as an incoming tie
trunk call.  In a DCS environment, when a call is routed to an IAS
attendant console from a branch system, and the IAS trunk group is
translated as a DCS trunk group, the attendant console displays the
calling party’s information.
n Attendant Recall
  When a call is held by a local attendant at a branch system, and one party
on the call uses the Attendant Recall feature, the call always alerts the
local attendant console where the call is held, regardless of whether IAS
is in effect.
  If an IAS attendant holds an IAS call, the calling parties on the branch
system cannot recall the attendant.
n Attendant Return Calls
  On a branch system with IAS in effect, if a local attendant extends a call,
and the call goes unanswered beyond an administered time, the call is
routed to a local attendant console; not to the IAS attendant.
  If an IAS attendant extends an IAS call to an extension on the main
system, and the call goes unanswered beyond an administered time, the
call is routed to the IAS attendant by the main system.
  If an IAS attendant extends an IAS call to an extension on a branch
system, and the call goes unanswered after an administered time, the call
is not returned to the IAS attendant.
n Call Coverage
  On a branch system with IAS in effect, a call skips a coverage point that
is the attendant group (“0”).
n Night Service
  The IAS feature is deactivated when the branch system is put into night
service, and is reactivated when the branch system is put into day
service.
n Special Treatment Calls
  On a branch system, the DID and advanced private line termination calls
that cannot be completed are routed to an IAS attendant, if the attendant
group is administered as the “DID Intercept Treatment” designation, and
IAS is in effect.
  Calls from advanced private line termination trunks, with the first digit of
“0,” are routed to an IAS attendant. 
						

							Switch Features6-30   Issue 2.5   October 1999n Timed Reminder
  On a branch system, when the held-time for a one-party, local-attendant-
held call (a call that is held by a local attendant) expires, the timed
reminder goes to the local attendant console where the call is held,
regardless of whether IAS is in effect.
  If an IAS attendant holds an IAS call, the main system routes the timed
reminder to the IAS attendant when the held-time expires.
  ISDN-PRI  This feature provides additional information that is displayed on the console.
The following terms are associated with ISDN-PRI display information:
n Station Identification (SID) number.  This is the 10-digit number
associated with each telephone.  The SID number includes the area code,
office code, and local extension number (for example, 201-772-4168).
n Automatic Number Identification (ANI).  This is the calling party’s billing
number, used by the inter-exchange carrier, through Equal Access.
  If the SID number is not available on an incoming ISDN call, the ANI is
displayed.
  ISDN-PRI display information is shown on the display.  It includes the following:
n Calling Party’s Number.  When an incoming ISDN-PRI call, that
originated at a Generic 1 or Generic 3 system, is received, the calling
party’s SID number is displayed (assuming that the SID was sent).  On
other calls, either the SID or the ANI will be displayed.  A 10-digit number
display includes a dash between the area code (if shown), the office code,
and the local number.  Extension numbers and 12-digit international
numbers are displayed without dashes.
n Calling Party’s Name.  When an incoming ISDN-PRI call, that originated
at a Generic 1 or Generic 3 system, is received, the calling party’s name
is displayed (assuming the name was sent).  Calls originating from public,
or other private networks may not provide the calling party’s name.  If the
calling party’s name is not available, the display will show “CALL FROM,”
and the calling party’s number.
n Called Party’s Number.  When a call is placed over ISDN-PRI facilities,
the called number is displayed as it is dialed.  When the call is answered,
the call bar shows the 10-digit number of the telephone where the call was
answered.  (Note that this may not be the same as the telephone number
that was dialed.)
n Called Party’s Name.  For incoming ISDN-PRI calls, the Generic 1 or
Generic 3 system, if administered correctly, can provide the called party’s
name to the calling party.  The calling party’s display will always show the
name of the person who answers the call.  (Again, this may not be the
same person that was called.) 
						

							Switch FeaturesIssue 2.5   October 1999  6-31 n Miscellaneous Identification (MISCID).  When a call is placed over ISDN-
PRI facilities, additional information about the call (such as an indication
that the call is going to coverage) can be displayed on the telephone.
Refer to the following sections for examples of ISDN-PRI displays.
Basic ISDN-PRI CallA basic ISDN-PRI call has both a calling party, and a called party.  The called
party answers the call.
When the calling party places the call, the digits are displayed as they are
dialed.  The display of dialed digits may be overwritten by the trunk group name
(depending upon how the system is administered).  In all of the following
examples, the MISCID information is displayed only if it is available.
If both name and number information are available:
Calling Party’s Display:
a=CALLED NAMECALLED NUMBERMISCIDCalled Party’s Display:
a=CALLING NAMECALLING NUMBERMISCIDIf only the name information is available:
Calling Party’s Display:
a=CALLED NAMEMISCIDCalled Party’s Display:
a=CALLING NAMEMISCIDIf only the number information is available:
Calling Party’s Display:
a=ANSWERED BYCALLED NUMBERMISCIDCalled Party’s Display:
a=CALL FROMCALLING NUMBERMISCIDIf neither the name, nor the number information is available:
Calling Party’s Display:
a=DIALED NUMBERMISCIDor:
a=TRUNK NAMEMISCIDCalled Party’s Display:
a=TRUNK NAMEMISCID 
						

							Switch Features6-32   Issue 2.5   October 1999 Redirected ISDN-PRI CallRedirected ISDN-PRI calls are those that have been redirected from the called
party’s extension, through features such as Call Coverage and Call Forwarding
All Calls.
Once the call is connected:
Calling Party’s Display:
a=CONNECTED NAMECONNECTED NUMBERMISCIDCalled Party’s Display:
This information is displayed if the called party bridges on to the redirected
call after it has been answered.
a=CONFERENCE 2Connected Party’s Display:
The “connected party” is the person who answered the redirected call.
(The “CP” in the following example indicates the call purpose.  Call
Purpose Codes are explained in the Glossary.)
a=CALLING ID      to     CALLED IDCPLeave Word CallingThis feature allows the attendant to leave messages for system users.
Messages cannot be left for the attendant group, or for individual attendants.
The attendant cannot activate Leave Word Calling via DCS connections.
In addition, the attendant may be a system-wide message retriever and can
retrieve messages for other system users. (See “Message Retrieval,” later in this
chapter, for the procedures to retrieve messages.)
The attendant can retrieve messages, delete messages, and connect the
requesting user with the person who left the message.  System users call the
attendant when they want their messages retrieved.
If display buttons are administered on your PC Console, you can use them to
observe the message waiting status of a particular extension.  The extension
number can be an individual’s telephone extension or a hunt group, where a
single extension is assigned to all telephones.
The attendant can use Leave Word Calling during the call extending procedure.
If the called party is busy or does not answer, the attendant can return to the
calling party, take a message, then activate Leave Word Calling at the called
telephone. 
						

							Switch FeaturesIssue 2.5   October 1999  6-33 To store a message for a system user after a call extended to the user’s
telephone returns busy tone or goes unanswered:
1. When you hear a busy tone or the call goes unanswered after an
attempt to transfer, click the Leave Word Calling feature button.
n The Message lamp at the called telephone lights.
To cancel a message you left for a system user:
1. Click a Call icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call bar.
n You hear the first dial tone.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
2. Click the Leave Word Calling Cancel feature button.
n You hear the second dial tone.
3. Dial the extension number where the message was left.  You can use
your keyboard or telephone keypad, the search and dial capabilities of
PC Directory, or the Hundreds Group button and Busy Lamp Field.
Listen for the call progress tones.
n Confirmation tone — Indicates that the message was canceled.
Go to Step 4.
n Reorder tone — Indicates that the message was not canceled.  Go
to Step 5.
4. Click the Release icon  or press F8.
n The procedure is complete.
5. Click the Cancel icon  or press F7.
n Call progress tone stops.
n Dial tone is heard.
To try again, return to Step 2. 
						

							Switch Features6-34   Issue 2.5   October 1999 Loudspeaker Paging AccessThis feature allows the attendant to access loudspeaker paging equipment.
Attendants can page individuals by dialing an access code, by dialing an
extension, or by clicking a feature button that connects to your paging system.
The allowable paging time (available from your System Manager) is preset for
the system.  If the preset time interval expires while an announcement is being
made, the call is disconnected and intercept tone is heard.  NOTE:
The attendant cannot extend calls to a loudspeaker paging device.
You can combine loudspeaker paging with the Call Park feature to connect a
calling party with an inside party.  The paged party can retrieve the call by
dialing the Answer-Back access code, followed by the parked-on extension
number.  NOTE:
This feature is available to PC Console only if the applicable feature
access codes have been correctly administered at the switch.
To page using a Page feature button:
1. Check the status of the feature button associated with the desired
paging zone:
n If the button is gray — The paging zone is idle.  Go to Step 2.
n If the button is white — The paging zone is in use.  Wait for the
button to go gray, then go to Step 2.
2. Click the feature button associated with the desired paging zone(s).
n The associated feature buttons (one per paging zone button) are
displayed in white.
3. Speak into the handset (or headset) to make the announcement.
n The announcement is heard in the selected paging zone(s).  Go to
Step 4.
n If intercept tone is heard, the announcement was too long.  Return
to Step 1 and try again.
4. Click the Release icon  or press F8.
n The procedure is complete.