Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

Switch FeaturesIssue 2.5   October 1999  6-5 Attendant Intrusion (Call Offer)
(Generic 3r)Enables an attendant to enter an existing call on either a digital or analog station
to offer a new call or message to the called party.
To activate Attendant Intrusion:
1. Answer the call in the usual way.
2. Extend the call as usual.
3. Click the Intrusion feature button if the called party is busy or has call
waiting.
n You are bridged on to the call and an intrusion tone (if one is
administered) is heard by both...

Switch Features6-6   Issue 2.5   October 1999n If an attendant attempts to intrude on a call on a station which is a
forward-to point of another station, the intrusion will be denied.
n If an attendant attempts to intrude on a busy station where the
station is talking to another attendant, the intrusion will be denied.
  Attendant Lockout  This feature prevents the attendant from reentering a multi-party call held on the
console unless recalled by a system user on the call.  If an attempt to reenter a...

Switch FeaturesIssue 2.5   October 1999  6-7   Attendant Priority Queue (Generic 3r)  This feature is used to handle incoming calls to the attendant group or to an
individual attendant when the call cannot be immediately terminated to an
attendant.  Such calls are placed in the Attendant Priority Queue in an ordered
fashion based on a priority queue level and the timestamp associated with the
call.
  Twelve different categories of incoming attendant calls are defined, in which
each has a designated...

Switch Features6-8   Issue 2.5   October 1999n Serial Call — Originated by the Attendant Serial Calling feature when an
outside trunk call (designated as a serial call by an attendant) is extended to
and completed at a station, and then the station user goes on-hook.  If the
attendant who extended the serial call is busy on another call, the serial call
is redirected to the attendant group.
n Individual Attendant Access Call — Originated by a station user, incoming
trunk call, or system feature which...

Switch FeaturesIssue 2.5   October 1999  6-9 To answer the recall:
1. Click the Retrieve icon  for the call, or highlight its call bar and
press F7.
2. Assist the calling party as necessary.
Attendant Serial Call (Generic 3r)Attendant Serial Call enables the attendant to transfer trunk calls that return to
the same attendant position after the called party hangs up.  The returned call
may then be transferred to another station within the switch, and this can
continue to recur.
This feature was developed...

Switch Features6-10   Issue 2.5   October 1999 Auto Hold (Generic 3r)When the Auto Hold feature is enabled, an active call is automatically placed on
hold when another call appearance button is selected; such as answering an
incoming call.  Click the Release icon  or press F8 to drop an unwanted
active call.  Auto Hold (also called Hold-Automatic) is a system-wide feature;
it cannot be administered on a per-telephone basis.  NOTE:
This feature is available to PC Console only if it has been correctly...

Switch FeaturesIssue 2.5   October 1999  6-11 3. If you are dialing an extension number, you can use the search and
dial capabilities of PC Directory, use your keyboard or the telephone
keypad to dial the extension number; or click the Hundreds Group
button, then the Busy Lamp Field associated with that extension.
n As soon as you begin to dial, you hear dial tone.
n The background of an available call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
n The...

Switch Features6-12   Issue 2.5   October 1999 InteractionsAuto Start and Don’t Split interact with other features as follows:
n If the Auto Start feature is administered, the attendant must use Don’t
Split when extending a Centralized Attendant Service (CAS) call.
n If Visually Impaired Attendant Service (VIAS) is administered, the Auto
Start feature is activated automatically without administration.
n When Auto Start is enabled and an attendant dials an AAR number where
the minimum and maximum in the...

Switch FeaturesIssue 2.5   October 1999  6-13   Busy Verification of Telephones and
Trunks  Refer to the description of this feature in Chapter 9, “Troubleshooting.”
  Call Coverage  The Call Coverage feature redirects unanswered internal and/or DID calls to an
alternate answering position.  (The DID calls are placed by an outside caller and
go directly to the called extension without your assistance.)  The console can be
an alternate answering position.
  When a call is redirected through the Call...

Switch Features6-14   Issue 2.5   October 1999  Outside calls are identified by the name assigned to the trunk group on which
the call arrived.  For example:
  LOCAL to BILL JONESb  The display above identifies an outside call on trunk group “Local” to Bill Jones.
Mr. Jones is busy on another call, so this call has been redirected to coverage.
  On a call like this, the attendant can answer with Mr. Jones’ name, give a reason
why he did not answer the call, and provide other assistance as required....