Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

Switch FeaturesIssue 2.5   October 1999  6-35 To page by dialing the Loudspeaker Paging access code:
1. Click a Call icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call bar.
n You hear dial tone.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
2. Dial the desired Loudspeaker Paging access code and listen for the
call progress tones.
n Confirmation tone — Indicates that the paging zone...

Switch Features6-36   Issue 2.5   October 1999You can park a call on any extension in the system.  If you select your individual
attendant extension number as the answer-back or call park number, you can
simply press the pound sign (#) key on the telephone dial pad, instead of
entering the station’s extension number.  In addition, the console group can have
up to 10 extensions that are used exclusively for Call Park.  These extensions
are not assigned to telephones; they are used only by the attendants...

Switch FeaturesIssue 2.5   October 1999  6-37 To page for the called party:
1. Click the Transfer icon  or highlight the call bar and press F6.
n The call is automatically placed on hold.
n A Retrieve icon  is displayed on the call bar.
n The calling party is separated from the connection.
n You hear the first dial tone.
n The Split feature button is displayed in white.
2. Dial the paging zone or paging system’s trunk access code.  You can
use your keyboard or telephone keypad, the search and dial...

Switch Features6-38   Issue 2.5   October 1999To page for self:
1. Click a Call icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call bar.
n You hear the first dial tone.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
2. Dial the paging zone or paging system’s trunk access code.  You can
use your keyboard or telephone keypad, the search and dial
capabilities of PC Directory, or the...

Switch FeaturesIssue 2.5   October 1999  6-39 Message RetrievalThe console can be used to retrieve Leave Word Calling and Call Coverage
messages for other system users.  Other system users may or may not be able
to retrieve their own messages.  The users who cannot retrieve their own
messages will ask you to retrieve them.  The display buttons are used for
retrieving messages.
When you are retrieving messages, you will click certain display buttons to
obtain the desired information.  The display buttons...

Switch Features6-40   Issue 2.5   October 19996. To retrieve the next message, click the Next display button.
n If the display shows the user’s next message, return to Step 4.
n If the display shows “END OF MESSAGES...” or “END OF FILE...,”
this indicates that all messages have been retrieved.
7. Click the Normal Mode feature button.
n The procedure is complete.
To connect the user to the person who left the displayed message:
1. While the user’s message is being displayed, click the Return Call
display...

Switch FeaturesIssue 2.5   October 1999  6-41 Network Access-PrivateThis feature allows calls to be connected to networks such as Common Control
Switching Arrangement (CCSA), Electronic Tandem Network (ETN), and
Enhanced Private Switched Communications Service (EPSCS).  A private
network is dedicated to a company, and is accessed by dialing the Private
Network access code (usually an 8).  After accessing the private network, the
attendant or calling party can dial the desired number to complete the...

Switch Features6-42   Issue 2.5   October 1999To activate Night Service:
1. Click the Night Service feature button.
n The Night Service feature button is displayed in white on all
attendant consoles.
n The Position Available indicator is turned off at all attendant
consoles, except for the night console.
To deactivate Night Service:
1. Click the Night Service feature button.
n The Night Service feature button is displayed in gray.
n The Position Available indicator lights at all attendant consoles,...

Switch FeaturesIssue 2.5   October 1999  6-43 Straightforward Outward CompletionThis feature allows the attendant to complete an outgoing trunk call for a
telephone user, by selecting a trunk and dialing the outside number.  The
attendant should first determine whether the call should be allowed.
Straightforward Outward Completion is incorporated into the steps of the
procedure for extending calls from system telephone users to outgoing trunks.
For details, refer to the procedures detailed in Chapter 5,...

Switch Features6-44   Issue 2.5   October 1999In the following procedures, a number from 1 through 8 is used to specify the
routing plan; and a number from 1 through 7 is used to specify the day of the
week.  The week begins with Sunday (represented by 1), and ends with Saturday
(represented by 7).  Time is entered in military time; 0100 indicating 1:00 am,
and 2359 indicating one minute before midnight.  NOTE:
This option is available to PC Console only if it has been correctly
administered at the...