Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

  Troubleshooting
   Issue 2.5   October 1999  9-21   If the Alarm indicator is displayed, and the Major Alarm feature button is
displayed in white, this indicates a major alarm.  If only the Alarm indicator is
displayed, this indicates a minor alarm.
  Other feature buttons can be administered as trouble indicators for links between
the system and peripheral support equipment, or to indicate problem at other
sites.  A Link Failure feature button is displayed in white to indicate major,
minor, and...

  Troubleshooting
   9-22   Issue 2.5   October 1999 Automatic Circuit Assurance (ACA)
This feature helps the attendant to identify trunks that may be faulty.  The
system maintains a record of individual trunk activity, relative to short- and long-
long time calls.  The system automatically initiates a referral call when it detects
a possible failure.  The attendant group, or an individual attendant, can be
assigned as the referral call destination.
A referral call will arrive on an available call bar....

  Troubleshooting
   Issue 2.5   October 1999  9-23 The result of a busy verification test may be a display, a tone, or a conversation
with the called facility.
In the following procedures, a successful verification tells you that the facility is
probably working correctly; a failure tells you that the facility should be reported
for maintenance.
To busy verify a telephone:
1. Click the Busy Verify feature button.
n The Busy Verify feature button is displayed in white.
2. Click a Call icon , or highlight...

  Troubleshooting
   9-24   Issue 2.5   October 1999¾ If the call bar shows “OUT OF SERVICE” and reorder tone is
heard, this indicates either a trouble condition at the telephone,
or a telephone that was administered without hardware (not a
trouble condition).  Click the Release icon  or press F8
to release from the call, then report the out-of-service condition
to the appropriate personnel.
To busy verify a hunt group:
1. Click the Busy Verify feature button.
n The Busy Verify feature button is...

  Troubleshooting
   Issue 2.5   October 1999  9-25 ¾ If the call bar shows “DENIED” and reorder tone is heard, this
indicates that all hunt group members are active on a call.
Click the Release icon  or press F8 to release from the
call, then try again later.
¾ If the call bar shows “OUT OF SERVICE” and reorder tone is
heard, this indicates a trouble condition at the hunt group.
Click the Release icon  or press F8 to release from the
call, then report the out-of-service condition to the appropriate...

  Troubleshooting
   9-26   Issue 2.5   October 19994. Use your keyboard, telephone keypad, or Hundreds Group button and
Busy Lamp Field, to dial the desired trunk group member number.
¾ If the call bar shows “INVALID,” and intercept tone is heard,
this indicates an invalid group member number.  Click the
Release icon  or press F8 to release from the call, then
try again.
¾ If the call bar shows “VERIFIED,” and confirmation tone is
heard, this indicates an idle one-way incoming trunk.
Verification was...

  Troubleshooting
   Issue 2.5   October 1999  9-27 To busy verify a telephone in a DCS environment:
1. Click the Busy Verify feature button.
n The Busy Verify feature button is displayed in white.
2. Click a Call icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call bar.
n You hear dial tone.
n The background of the call bar changes to white.
n The call bar assigns a letter identification (such as c= ) to the call.
3. Using your keyboard, telephone keypad, or...

  Troubleshooting
   9-28   Issue 2.5   October 1999¾ If reorder tone is heard, this indicates either a trouble condition
at the telephone, or a terminal that was administered without
hardware (not an error condition).  Click the Release icon or press F8 to release from the call, then report the out-
of-service condition to the appropriate personnel.
To busy verify a remote trunk in a DCS environment (simple verification
method):
1. Click the Busy Verify feature button.
n The Busy Verify feature button...

  Troubleshooting
   Issue 2.5   October 1999  9-29 ¾ If confirmation tone is heard, this indicates an idle one-way
incoming trunk.  Verification was successful.  Click the Release
icon  or press F8 to release from the call.
¾ If ringback is heard, this indicates the trunk is an idle automatic
tie trunk or release link trunk.  Verification was successful.
Click the Release icon  or press F8 to release from the
call.
¾ If dial tone is heard, this indicates the trunk is idle and can be
used to place a test...

  Troubleshooting
   9-30   Issue 2.5   October 1999n If dial tone is heard, go to Step 5.
¾ If intercept tone is heard, this indicates an invalid trunk access
code or Personal Central Office Line (PCOL) trunk group.
Click the Release icon  or press F8 to release from the
call, then try again.
5. Use your keyboard or the telephone keypad to dial the desired trunk
access member number.
¾ If the call bar shows “DENIED,” and intercept tone is heard,
this indicates an invalid trunk access code.  Click the...