Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

  Troubleshooting
   Issue 2.5   October 1999  9-11  
  The error message that begins
with “Not current version” is
displayed and PC Console shuts
down.  The indicated file is out of date
and must be replaced with the
current version.  Reinstall the PC Console software.  This will
create the required file.  You will then need to
copy all of the database files from the
pccon2\backup directory into the new
PC Console directory (overwriting the newly
created database files); to restore your
previously saved...

  Troubleshooting
   9-12   Issue 2.5   October 1999  
  An error message indicates
“Server not found.  Using local
file.”  PC Console is unable to locate
the software or database files
that reside on your LAN server.
The connection to the server
may be broken, or the server
itself may be down.  PC Console
is going to attempt to switch to
the software and database files
that reside on your hard drive to
allow you to continue placing
and receiving calls.  PC Console will continue to function
normally,...

  Troubleshooting
   Issue 2.5   October 1999  9-13  
  An error message indicates
“Corrupted database.”  When
you click on OK to clear the
message and return to the
PC Console application, all
screens are displayed in
English, regardless of how they
were previously administered.  The Language database has
become corrupted.  Restore a backup copy of the Language
database.  By default, the Language
database should be located at
pccon2\admin\pcclang2.mdb. The default
location of its backup file is...

  Troubleshooting
   9-14   Issue 2.5   October 1999   Troubleshooting General Usage Problems 
  Symptom  Probable Cause  Recommended Solution
   Double-clicking on the
PC Console icon has no effect.
   PC Console is already running.
It may be minimized or running
in the background.  Switch to the running PC Console
application.  You can either:
n Hold down ALT and press the TAB key
until you locate  PC Console.   Then
release the ALT key
n Hold down CTRL and press the ESC key
to open a Task List on the...

  Troubleshooting
   Issue 2.5   October 1999  9-15  
  PC Console is not responding
quickly to your commands.  If you are running Windows 3.x,
it may be overloaded, or
information may be scattered,
and therefore difficult to locate
on your hard drive.
If PC Console is using
information stored on a LAN,
this may indicate that the LAN is
overloaded.  If so, contact your
help desk or system
administrator to evaluate and
troubleshoot the LAN.  Exit the PC Console application.  Close all
other applications,...

  Troubleshooting
   9-16   Issue 2.5   October 1999  
  The PC Console Directory
upload appears to stall part-way
through the process.  Except for
a visible Cancel button, you
cannot see any indication that it
is actively updating.  This may be a switch
administration problem.  At least
one record in the Integrated
Directory (for example, a Trunk
Select Group) may be causing
the switch to repeat itself when
the Next button is selected.  As
a result, PC Console may be
continually looping through the
same...

  Troubleshooting
   Issue 2.5   October 1999  9-17  
  A PC Directory was populated,
but now appears empty.  The PC Directory database was
deleted.  Restore a backup copy of the missing PC
Directory database.  By default, the PC
Directory database should be located at
pccon2\direc.
 
  If a backup copy is not available, you will
need to recreate the missing database.  If the
missing database is dir1.md, you will need to
reinstall the PC Console software to create
the required database structure.  You...

  Troubleshooting
   9-18   Issue 2.5   October 1999  
  PC Console does not respond to
any switch-related activity.  For
example, call handling and
feature buttons are not
functioning.  The COM port is not
administered correctly.  Verify that the COM port connection to the
PassageWay Adapter, 8411 telephone, or
CallMaster VI telephone is consistent with
the port identified in the System Parameters
folder of the System Administration window.
If it is not, either reconfigure the hardware, or
change the...

  Troubleshooting
   Issue 2.5   October 1999  9-19  
  PC Console consistently ignores
incoming calls.  One or more features buttons
are inappropriately enabled.  Verify PC Console is in the appropriate Day
or Night setting for your environment.
 
  Verify that the Position Busy feature is not
activated.  The feature buttons, Trunk
Group buttons, and/or Hundreds
Group buttons either do not
work, or activate the wrong
features.  The PC Console button labels
do not match the functions
administered at the...

  Troubleshooting
   9-20   Issue 2.5   October 1999   Troubleshooting Switch Problems  Each system site should have a well-defined policy for collecting and responding
to system alarms and user-generated trouble reports.  Alarms that are generated
by the system produce visible signals at the console, at selected telephones, and
at the system equipment cabinet.
  If the system has a link to a remote maintenance site, your system alarms will be
sent to the remote site automatically.
  If your system does...