Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

Switch FeaturesIssue 2.5   October 1999  6-25 Facility Busy IndicationWhen a Facility Busy feature button is administered, that button provides a
visible indication of the active/busy status of a particular trunk group or
extension.  The associated Trunk Group button and Busy Lamp Field also
change color to indicate the status of the trunk group or extension being
monitored.  The Facility Busy feature button is displayed in white when the
facility is active or busy, gray when the facility is idle, or...

Switch Features6-26   Issue 2.5   October 1999 Facility Test CallThis feature allows authorized personnel to place test calls to specific trunks,
touch-tone receivers, time slots, and system tones.
Your System Manager will tell you if you are authorized to use this feature.
Detailed information on using this feature is available in the “Trouble-Clearing
Aids” section of the DEFINITY Communications System Generic 1 and Generic
3 Maintenance, 555-204-105.
Individual Attendant AccessThis feature allows...

Switch FeaturesIssue 2.5   October 1999  6-27 To activate the Auxiliary Work or Make Busy function:
1. Click the Auxiliary Work or Make Busy feature button associated with
the hunt group.
n If the feature button is displayed in pink —This indicates that the
attendant is the last active member in the group, and there are still
calls in the hunt group queue.  Auxiliary Work or Make Busy cannot
be activated.
n If the feature button is displayed in white — This indicates that
the console is temporarily...

Switch Features6-28   Issue 2.5   October 19994. To search for another name, click the Normal button to clear the text
box, then repeat from Step 1.
5. To call the displayed number, click the Call button.
n You hear dial tone.
n The normal call progress tones are heard.
6. To exit Integrated Directory mode, click the Quit button.
Inter-PBX Attendant Service (IAS)This feature allows attendant positions for more than one branch location to be
concentrated at one central, or main, location.
IAS calls follow...

Switch FeaturesIssue 2.5   October 1999  6-29 n Attendant Display
  In a non-DCS environment, when a call is routed to an IAS attendant
console by IAS, the attendant console displays the call as an incoming tie
trunk call.  In a DCS environment, when a call is routed to an IAS
attendant console from a branch system, and the IAS trunk group is
translated as a DCS trunk group, the attendant console displays the
calling party’s information.
n Attendant Recall
  When a call is held by a local attendant at a...

Switch Features6-30   Issue 2.5   October 1999n Timed Reminder
  On a branch system, when the held-time for a one-party, local-attendant-
held call (a call that is held by a local attendant) expires, the timed
reminder goes to the local attendant console where the call is held,
regardless of whether IAS is in effect.
  If an IAS attendant holds an IAS call, the main system routes the timed
reminder to the IAS attendant when the held-time expires.
  ISDN-PRI  This feature provides additional information...

Switch FeaturesIssue 2.5   October 1999  6-31 n Miscellaneous Identification (MISCID).  When a call is placed over ISDN-
PRI facilities, additional information about the call (such as an indication
that the call is going to coverage) can be displayed on the telephone.
Refer to the following sections for examples of ISDN-PRI displays.
Basic ISDN-PRI CallA basic ISDN-PRI call has both a calling party, and a called party.  The called
party answers the call.
When the calling party places the call, the digits...

Switch Features6-32   Issue 2.5   October 1999 Redirected ISDN-PRI CallRedirected ISDN-PRI calls are those that have been redirected from the called
party’s extension, through features such as Call Coverage and Call Forwarding
All Calls.
Once the call is connected:
Calling Party’s Display:
a=CONNECTED NAMECONNECTED NUMBERMISCIDCalled Party’s Display:
This information is displayed if the called party bridges on to the redirected
call after it has been answered.
a=CONFERENCE 2Connected Party’s Display:
The...

Switch FeaturesIssue 2.5   October 1999  6-33 To store a message for a system user after a call extended to the user’s
telephone returns busy tone or goes unanswered:
1. When you hear a busy tone or the call goes unanswered after an
attempt to transfer, click the Leave Word Calling feature button.
n The Message lamp at the called telephone lights.
To cancel a message you left for a system user:
1. Click a Call icon , or highlight an empty call bar and press F6.
n A Release icon  is displayed on the call...

Switch Features6-34   Issue 2.5   October 1999 Loudspeaker Paging AccessThis feature allows the attendant to access loudspeaker paging equipment.
Attendants can page individuals by dialing an access code, by dialing an
extension, or by clicking a feature button that connects to your paging system.
The allowable paging time (available from your System Manager) is preset for
the system.  If the preset time interval expires while an announcement is being
made, the call is disconnected and intercept tone is...