Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

   Operating in a Centralized
Attendant Service
Environment
 8  
  Issue 2.5   October 1999   8-1   An Overview of the CAS Environment  The Centralized Attendant Service (CAS) feature allows system users served by
separate switches at two or more locations to concentrate the attendant positions
at one location.  This location is called the CAS main.  The other locations,
typically without attendants, are called CAS branches.  All locations within the
CAS environment have separate LDNs.
  Incoming calls...

  Operating in a Centralized Attendant Service
Environment
   8-2   Issue 2.5   October 1999n Hundreds Group button and associated Busy Lamp Fields
 
   NOTE:
  The Busy Lamp Fields do not indicate busy extension numbers at
the branch locations.
n Facility Busy Indication
  Also, when extending a CAS call, the attendant can use some of the branch
features such as Code Calling Access and Loudspeaker Paging Access.
  The following features do not function on CAS calls:
n Attendant Auto-Manual Splitting
n...

  Operating in a Centralized Attendant Service
Environment
   Issue 2.5   October 1999  8-3 Attendants who are authorized to use the Facility Test Call feature (see
Chapter 6, “Switch Features”) can access and listen to the tones associated with
CAS calls.  To access these tones, perform the following procedure:
1. Dial the Facility Test Call access code.  Dial tone is heard.
2. Press the * key and one of the following 2-digit tone numbers:
Tone NumberType of Call32Listed Directory Number (LDN)33Dial...

  Operating in a Centralized Attendant Service
Environment
   8-4   Issue 2.5   October 1999 Operating ProceduresTo answer an incoming CAS call:
1. Click the Answer icon  for the incoming call, or highlight its call
bar and press F6.
n Ringing stops.
n Call identification tone (if it is provided by the branch) is heard.
n The call bar identifies the originating branch location.
n You are connected to the calling party.
n The Transfer , Hold , Release , and
Conference  icons are displayed on the call bar...

  Operating in a Centralized Attendant Service
Environment
   Issue 2.5   October 1999  8-5 2. Dial the internal or external number to which you want to transfer the
call.  You can either:
Use your keyboard or telephone keypad to dial the extension or
external number, or
Click the Hundreds Group button, then the Busy Lamp Field that is
associated with a particular extension.
3. If Auto Transfer is not enabled, click the Release icon  or press
F8, to complete the transfer.  You can do this either before...

  Operating in a Centralized Attendant Service
Environment
   8-6   Issue 2.5   October 1999  NOTE:
Do not go to the next step until you hear dial tone.  The call
will not go through if you dial the number before you hear
dial tone.
2. If your company locations do not have a UDP, dial the trunk access
code for the requested other branch location (as administered at the
originating branch).
3. Use your keyboard, telephone keypad, or Hundreds Group button and
Busy Lamp Field to dial the desired extension...

  Operating in a Centralized Attendant Service
Environment
   Issue 2.5   October 1999  8-7 n The call is automatically placed on hold.
n A Retrieve icon  is displayed on the call bar.
n The calling party is separated from the connection.
n You hear dial tone.
2. Dial the Remote Hold feature access code as administered at the
originating branch location.
3. Listen for the Remote Hold confirmation tone, then click the Release
icon  or press F8.
n The call is released from the console.
To answer a...

  Operating in a Centralized Attendant Service
Environment
   8-8   Issue 2.5   October 1999  NOTE:
You need to re-extend (dial again) if the previously extended
call was extended to a single-line telephone or if Remote Hold
was reactivated.
4. Click the Cancel icon  or press F7.
n The ringing line is dropped from the connection, but only if it was
previously extended.
n You may now extend the call to another extension.
  CAS Backup Service  The CAS Backup Service provides for CAS attendant-seeking calls...

  Operating in a Centralized Attendant Service
Environment
   Issue 2.5   October 1999  8-9   CAS Night Service Operations  When the CAS attendant activates Night Service for the CAS main location,
CAS calls will terminate at the CAS main night service destination.  If the night
destination is not a console, CAS calls will be answered at a telephone.
  When a CAS call is extended by a Night Service telephone user, that call will
return to the Night Service telephone if it is not answered.  The Night...